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Top Rated IT Ticketing Systems Software with Task Management in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Task management centralizes task tracking, prioritizes assignments, facilitates collaboration, automates workflows, and monitors progress. It organizes issues by categories, saves time, ensures timely escalations, and enhances productivity. Our reviewers in IT ticketing systems software rated this feature as important.

4 Best IT Ticketing Systems Software with Task Management

  • JIRA Service Management - Highest rated for task management
  • Zoho CRM
  • Freshdesk
  • Dynamics 365

See other top IT Ticketing Systems products with task management

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the it ticketing systems software category. They also needed to have sufficient reviews about task management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for task management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

JIRA Service Management logo

JIRA Service Management

4.5
(761)
visit website

User insights about the task management feature

Reviewers appreciate JIRA Service Management's task management capabilities for their ease of use and efficiency. They highlight the ability to create, assign, and track tasks, which helps in planning, tracking, and executing tasks effectively. Users report that features like Kanban boards, task division into Epics, and integration with other Atlassian products enhance task organization and monitoring. They find it helpful for prioritizing tasks, managing progress, and ensuring timely delivery, although some mention difficulty in filtering tasks they are responsible for.
“Jira Service Management's task management has a significant impact on the product by enabling efficient planning, tracking, and execution of tasks Jira Service Management provides a centralized platform to manage and track tasks throughout their lifecycle. Teams can create tasks, assign them to specific individuals or groups, set due dates, and monitor progress”
Verified reviewer profile picture

Dawit L.

IT Administrator

“We like the division of task in Epics, kinda useful to divide the tasks between squads and monitor the progress of the job”
JL

Joan L.

IT

IT Ticketing Systems key features coverage

JIRA Service Management offers 6 out of the 6 key features for IT Ticketing Systems software identified by reviewers:

Support Ticket Management4.6
Support Ticket Tracking4.7
Help Desk Management4.6
Access Controls/Permissions4.3
Reporting/Analytics4.2
Alerts/Notifications4.4

Pros and cons based on 761 verified reviews

58% of users rated JIRA Service Management 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 761 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive task tracking

Efficient request management

Enhanced team collaboration

Robust project tracking

Cons:

Performance speed issues

High costs for small businesses

Complex user access management

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Zoho CRM logo

Zoho CRM

4.3
(6.9K)
visit website

User insights about the task management feature

Reviewers indicate that Zoho CRM's task management capabilities are valuable for organizing, assigning, and tracking tasks. They appreciate the ability to prioritize tasks, manage deadlines, and follow up on ongoing tasks. Users report that the integration with other Zoho products, like Zoho Projects, enhances task coordination. They find the feature helpful for improving workflow efficiency and team collaboration, though some mention it can be complicated due to the amount of data and not the best tool for task management.
“task management in Zoho CRM plays a pivotal role in optimizing workflow, enhancing customer interactions, and driving sales and support effectiveness. It keeps your team organized, accountable, and focused on tasks that contribute to customer satisfaction and business growth.”
Verified reviewer profile picture

Mohammed M.

Assistant manager

“Task Management allows us to organize our tasks into lists, projects, and milestones. This helps to keep track of what needs to be done, when it needs to be done, and who is responsible for doing it.”
Verified reviewer profile picture

Mane G.

Administrative Assistant

IT Ticketing Systems key features coverage

Zoho CRM offers 4 out of the 6 key features for IT Ticketing Systems software identified by reviewers:

Support Ticket Management
Support Ticket Tracking
Help Desk Management4.6
Access Controls/Permissions4.5
Reporting/Analytics4.3
Alerts/Notifications4.4

Pros and cons based on 6,960 verified reviews

51% of users rated Zoho CRM 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 6,960 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Cons:

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details

Pricing

Starting price:$14 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Freshdesk logo

Freshdesk

4.5
(3.4K)
visit website

User insights about the task management feature

Users find Freshdesk's task management capabilities helpful for organizing and prioritizing tasks. They appreciate the ability to assign tasks, set deadlines, and track progress, which helps in maintaining a top-priority task list and ensuring timely resolutions. Reviewers highlight the user-friendly interface and the ability to filter and sort tasks based on urgency. Some users mention that while the task management feature is useful, they also rely on other systems for tracking tasks.
“I find the Task Management feature to be incredibly helpful in organizing and prioritizing my team's tasks. With this feature, I can fluently assign and track tasks, set deadlines, and monitor progress, ensuring that nothing falls through the cracks and that we meet our goals in a timely manner.”
AO

Abayomi O.

Network Engineer

“Freshdesk's task management feature is very helpful for our team to create and manage tasks, this feature allows us to assign, prioritize and track tasks, which helps us to stay organized and on top of our workload.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

IT Ticketing Systems key features coverage

Freshdesk offers 5 out of the 6 key features for IT Ticketing Systems software identified by reviewers:

Support Ticket Management4.6
Support Ticket Tracking4.5
Help Desk Management
Access Controls/Permissions4.4
Reporting/Analytics4.2
Alerts/Notifications4.5

Pros and cons based on 3,404 verified reviews

59% of users rated Freshdesk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,404 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Cons:

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Dynamics 365 logo
4.4
(5.8K)
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User insights about the task management feature

Users find Dynamics 365's task management capabilities intuitive and efficient. They appreciate the ability to organize, assign, and track tasks, which improves collaboration and productivity. Reviewers highlight the integration with Outlook, allowing access to tasks across devices, and the customizable nature of the software. They report that task management helps streamline workflows, prioritize tasks, and ensure deadlines are met. Some users note that it enhances business operations and customer relationships, though a few mention it is not critical for their use.
“I like the fact that I can create task in my outlook and have access to it on all my devices, laptop, mobile phone and tablet. I don't need to be in the office to access this information i can login remotely. The task is easy to create and help me manage my day-to-day task or reminders. I used to just create calendar invites as a reminder till I discovered how to use the task management feature. ”
SP

Sonya P.

Technical Project Manager

“ I appreciate how Task Management in Dynamics 365 streamlines task assignment, tracking, and collaboration, facilitating better organization and productivity for teams across various projects and workflows.”
MS

Mostakim S.

OWNER

IT Ticketing Systems key features coverage

Dynamics 365 offers 2 out of the 6 key features for IT Ticketing Systems software identified by reviewers:

Support Ticket Management4.4
Support Ticket Tracking
Help Desk Management
Access Controls/Permissions
Reporting/Analytics4.4
Alerts/Notifications

Pros and cons based on 5,806 verified reviews

52% of users rated Dynamics 365 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 5,806 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive sales management

Effective customer relationship management

Enhanced team collaboration

Efficient task management

Seamless Microsoft integration

Cons:

Slow performance speed

Disruptive software updates

Steep learning curve

High costs and complexity

See pros and cons details

Pricing

Starting price:$50 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated IT Ticketing Systems Software with Task Management in 2026

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

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Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

visit website
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
Zoho CRM logo

Customer relationship management solution

learn more
Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Read more about Zoho CRM

Users also considered
Dynamics 365 logo

ERP and CRM applications from Microsoft

learn more
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Read more about Dynamics 365

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
ScreenConnect logo

Remote meeting platform for resolving customers' queries

learn more
ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ScreenConnect

Users also considered
LiveAgent logo

TitanHQ and Redstor powered by CyberSentriq

learn more
CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Asset Panda logo

Cloud-based asset relationship management platform

learn more
Asset Panda is a highly configurable asset tracking platform that helps businesses of all sizes manage their IT assets, inventory, equipment, and more. With customizable fields, unlimited users, and seamless integrations, Asset Panda provides a centralized solution to keep track of your valuable assets and streamline your operations.

Read more about Asset Panda

Users also considered
Nimble logo

Contact management & social relationship solution

learn more
Designed for SMBs, Nimble connects all contacts, calendars, communications & social interactions on one platform for streamlined communication & lead nurturing. It is a CRM tool for Office 365 and G-Suite that builds contact management solutions for teams and individuals. It does all the work by integrating with productivity apps such as inboxes and calendars, delivers a streamlined user experience, and was built to help business teams close more deals, faster.

Read more about Nimble

Users also considered
NetSuite logo

AI-powered cloud-based business management suite

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NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Read more about NetSuite

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Read more about Salesforce Service Cloud

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Odoo logo

All-in-one open-source business software

learn more
Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
Flowlu logo

Work automation and team collaboration in one platform.

learn more
Flowlu’s IT ticketing system streamlines support by centralizing requests, automating workflows, and tracking issue resolution. Assign tickets, set priorities, and collaborate with your team to ensure quick responses and efficient problem-solving. Keep customers informed with real-time updates.

Read more about Flowlu

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
Apptivo logo

CRM solution for managing customer accounts

learn more
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
mHelpDesk logo

Cloud-based field service management software

learn more
mHelpDesk is a cloud and mobile-based field service management software that assists with job tracking and invoicing. Users can access customer information from any device. Key features include quoting, scheduling, job tracking, billing and invoicing, electronic payments, QuickBooks integration, and more.

Read more about mHelpDesk

Users also considered
SysAid logo

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 is an all-in-one business management platform that integrates CRM, project management, and collaboration tools in a single workspace. The system offers task management with Kanban boards and Gantt charts, communication features including video calls and chat, plus website building capabilities with ecommerce functionality. Bitrix24 includes HR management tools for employee tracking and workflow automation, all accessible via mobile applications.

Read more about Bitrix24

Users also considered
The Mortgage Office logo

Web-based mortgage and loan servicing software

learn more
The Mortgage Office is a web based loan servicing software which helps to streamline, manage and automate current loan servicing tasks

Read more about The Mortgage Office

Users also considered
Pulseway logo

Remote monitoring and management platform for IT

learn more
Pulseway is a remote monitoring and management software designed for managing workstations, servers, and network devices across Windows, Mac, and Linux environments. The platform includes real-time monitoring with actionable alerts, remote control capabilities with unlimited sessions, automated patch management for operating systems and third-party applications, and scripting tools with auto-remediation features.

Read more about Pulseway

Users also considered
Front logo

AI-enabled customer service platform for collaboration

learn more
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

Read more about Front

Users also considered
Quickbase logo

Dynamic work management and project platform

learn more
Quickbase is a low-code application platform for dynamic work and complex project management. It allows teams to build custom applications without extensive coding, connecting information, processes, and people across business functions. It offers solutions for project management, resource optimization, workflow automation, and field service management, with features like integrations, mobile access, and real-time insights to help organizations manage work from start to finish.

Read more about Quickbase

Users also considered

Key features for IT Ticketing Systems software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Support Ticket Management: Reviewers value the customizability of ticket management, enabling efficient categorization, prioritization, and resolution, which leads to improved customer support and workload management. 94% of reviewers rated this feature as important or highly important.
  • Support Ticket Tracking: Users appreciate the ability to track ticket status through automated systems, providing clear visibility into ticket progress, priorities, and ensuring timely resolution. 94% of reviewers rated this feature as important or highly important.
  • Help Desk Management: Reviewers highlight the comprehensive management of help desks, including ticket categorization, self-service options, and omnichannel support, which streamline operations and enhance user experience. 93% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers emphasize the importance of customizable access controls, allowing administrators to assign specific roles and permissions, ensuring data security and proper workflow management. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users find the reporting and analytics features crucial for tracking performance, generating insights, and making data-driven decisions, contributing to improved operational efficiency. 87% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Reviewers appreciate the robust alert and notification system, which ensures timely updates on ticket status and critical incidents, enhancing response times and service quality. 86% of reviewers rated this feature as important or highly important.