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Free IT Ticketing Systems Software
Last updated: March 2026
42 software options
Sponsored
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
It is available for $0 for 2 agents for 6 months
Read more about Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote meeting platform for resolving customers' queries
ScreenConnect offers a free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $29 per month (billed monthly), $24 per month (billed annually) Standard: $49 per month (billed monthly), $39 per month (billed annually) Premium: $59 per month (billed monthly), $49 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.
Read more about ScreenConnect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service management platform
Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually.
Read more about Salesforce Service Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually.
Read more about JIRA Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
Odoo offers flexible pricing plans to accommodate various business needs. The One App Free plan allows one app and unlimited users for free. The Standard plan starts at $31.10 per user per month (billed annually) and offers all apps. The Custom plan starts at $61.00 per user per month (billed annually) and includes Odoo Studio, Multi-Company, and an External API.
Read more about Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Work automation and team collaboration in one platform.
Pricing applies to each user added to the workspace.
Read more about Flowlu
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All in one business management workspace
A 15-day free trial is available, and a free plan for starter business tools.
Read more about Bitrix24
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer support platform
Free trial available. Standard pricing starts at $20 per user per month. Standard: $25 user / month, or $20 user / month billed annually Plus: $40 user / month, or $35 user / month billed annually Company: $60 user / month billed annually Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting & features designed for large teams. All Plans include 24x7 support, unlimited volume & storage, and 40+ third party integrations.
Read more about Help Scout
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Sales and marketing CRM for growing businesses
FREE (10 Users) Starter: $14.99/month ($.99/month paid annually or $8.99/month paid each 2 years) Regular: $49.99/month ($39.99/month paid annually or $29.99/month paid each 2 years) Enterprise: $79.99/month ($64.99/month paid annually or $47.99/month paid each 2 years)
Read more about Agile CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one CRM for small businesses
15-day free trial, no credit card required. Vtiger offers four different packages, including a forever-free CRM. Rates start at $12 per user, per month (billed annually), or $15 per user, per month (billed monthly) Please contact Vtiger Sales team - sales@vtiger.com for pricing information.
Read more about Vtiger CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modern, AI help desk software built for fast teams.
Growth Plan: $25/user/month when billed annually. $35/user/month when billed monthly. Pro Plan: $55/user/month when billed annually. $65/user/month when billed monthly. Elite Plan: $85/user/month when billed annually. $95/user/month when billed monthly.
Read more about Hiver
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud IT Help Desk Software
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
14-day free trial of any plan, no credit card required. | Free edition: up to 2 users, 50MB storage, and 250 contacts. | Starter plan: $18 per user per month (billed annually) with 10GB storage per user and up to 30,000 contacts. | Growth plan: $36 per user per month (billed annually) with 20GB storage per user and up to 60,000 contacts. | Advanced plan: $54 per user per month (billed annually) with 30GB storage per user and up to 120,000 contacts.
Read more about Capsule
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is free to get started and will grow with you. Service Hub Starter starts at $15 per seat per month. Service Hub Professional starts at $100 per seat per month. Service Hub Enterprise starts at $150 per seat per month.
Read more about HubSpot Service Hub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Simple CRM for tracking leads and managing follow ups
Highrise Basic: $24/month Up to 6 users 5,000 contacts 10 deals 5GB storage Highrise Plus: $49/month Up to 15 users 20,000 contacts Unlimited deals 15GB storage Highrise Premium: $99/month Up to 40 users 30,000 contacts Unlimited deals 30GB storage Highrise Max: $149/month Unlimited users 50,000 contacts Unlimited deals 75GB storage
Read more about Highrise
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customizable IT service management solution
Pricing information is available on inquiry.
Read more about Cherwell Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Door to door and field sales tracking & lead management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Accelerate Digital Adoption
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A made-to-measure CRM for an off-the-shelf price.
30-day free trial, no credit card required. CRM: $45 per user, per month Business: $92 per user, per month
Read more about Workbooks
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A support soution to help track time and manage projects
SherpaDesk offers the first tech free for life. With the first license the tech will have unlimited access to the application. As more technicians are added then it will be $39/tech per month. Additional charge of $2/month if remote assistance is turned ON.
Read more about SherpaDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat software for websites
Free: $0 BRONZE: $9/month (billed monthly) or $8/month (billed annually). For 1 operators. SILVER: $19/month (billed monthly) $15/month (billed annually). For 2 operators. GOLD: $39/month (billed monthly) or $32/month (billed annually). For 3 operators. ENTERPRISE: $199/month (billed monthly) or $149/month (billed annually). For unlimited number of operators. A 15-day free trial is available
Read more about ProProfs Chat
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
SolarWinds Web Help Desk is priced per technician, starting from €575/seat (for 1 to 5 licenses)
Read more about Web Help Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM, sales & marketing automation software
$119/user/month billed monthly
Read more about Shape
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Call center management software
SMALL CLOUD: $ 9 Per Agent Per Month CLOUD: $ 39 Per Month Per Agent ON-PREMISE: $ 39 Per Month Per Agent
Read more about FocalScope
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Doing Business, Better
30-day free trial, no credit card required. Startup: $12 per user, per month Startup+: $19 per user, per month Professional: $28 per user, per month Enterprise: $34 per user, per month
Read more about 1CRM