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Top Rated Knowledge Base Software with Collaboration Tools in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Collaboration tools enable multiple users to edit and update documents in real-time, track changes, and share feedback, fostering teamwork and ensuring the accuracy and relevance of the knowledge base. Our reviewers in knowledge base software rated this feature as important.

3 Best Knowledge Base Software with Collaboration Tools

  • Freshdesk
  • Confluence - Highest rated for collaboration tools
  • Salesforce Sales Cloud

See other top Knowledge Base products with collaboration tools

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the knowledge base software category. They also needed to have sufficient reviews about collaboration tools, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for collaboration tools based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Freshdesk logo
4.5
(3.4K)

User insights about the collaboration tools feature

Users appreciate Freshdesk's collaboration tools for linking related tickets and integrating with apps like Trello and certain Call Management Service Providers. They find it easy to communicate with clients and team members, and value features like adding notes, attaching files, and mentioning other users. However, some reviewers mention that their teams prefer using other methods like Microsoft Teams for collaboration, and note that the collaboration tools are not fully utilized in their organizations.
“We are able to collaborate international Support Agents (Europe/Asia/USA) and grant limited access to other key members of our team who need to check specific items but are not Support Agents. We can leave notes to each other and also receive email notices when action is required or an update is needed. ”
GS

Gina S.

Customer Success Manager

“Apps within Freshdesk are of great help such as Trello integration, collaboration with certain Call Management Service Providers etc.”
AM

Aishwary M.

Assistant Manager - Projects

Knowledge Base key features coverage

Freshdesk offers 5 out of the 6 key features for Knowledge Base software identified by reviewers:

Knowledge Management4.1
Catalog Management4.0
Full Text Search4.2
Text Editing4.2
Document Storage
Reporting/Analytics4.2

Pros and cons based on 3,409 verified reviews

59% of users rated Freshdesk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,409 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Cons:

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Confluence logo
4.5
(3.6K)

User insights about the collaboration tools feature

Reviewers highlight Confluence's collaboration tools for their ease of use and integration with other Atlassian products like Jira. They appreciate the ability to share documents with different permission levels and the real-time editing feature, although some note issues with content overwriting. Users find it valuable for creating a knowledge base and integrating with tools like Slack, Google Sheets, and Miro Board. However, some reviewers mention a lack of advanced collaboration options compared to competitors like Google Docs.
“Confluence is a great place to create a knowledge base of information. Multiple people can contribute and everyone can build upon a page and content over time. However, there is a massive issue with each user's content adds overwriting each other. If multiple people are editing a page at the same time, it is common for work to be lost, overwritten and not merged. This is immensely frustrating and causes teams to create processes that ensure only one person is editing at a time.”
Verified reviewer profile picture

Matt C.

Manager

“Very good tool for collaboration as the admin can set the rights of users who can have the same options to edit and share as the admin. Multiple people can update documents in real time. Notifications of edits and updates are delivered automatically via email. etc”
RM

Runako M.

Operations

Knowledge Base key features coverage

Confluence offers 6 out of the 6 key features for Knowledge Base software identified by reviewers:

Knowledge Management4.7
Catalog Management4.1
Full Text Search4.3
Text Editing4.4
Document Storage4.5
Reporting/Analytics4.2

Pros and cons based on 3,663 verified reviews

57% of users rated Confluence 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,663 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Centralized knowledge repository

Enhanced team collaboration

Efficient project management

Comprehensive documentation management

Seamless integration with tools

Cons:

Frequent performance lags

High costs for larger teams

Limited text formatting options

Buggy issue management

Inefficient search functionality

See pros and cons details

Pricing

Starting price:$5.42 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Salesforce Sales Cloud logo
4.4
(18.7K)

User insights about the collaboration tools feature

Reviewers value Salesforce Sales Cloud's collaboration tools, particularly the integration with Chatter and Slack, which enhance team communication and coordination. They find it easy to collaborate on sales and accounts, share information across business units, and integrate with other software like RingCentral and Gmail. However, some users feel that the collaboration tools could be better developed and note that they are not fully utilized in all organizations. Overall, users appreciate the tools for fostering teamwork and streamlining the sales process.
“"Collaboration Tools" in Salesforce Sales Cloud foster teamwork and communication among sales teams. They enhance real-time information sharing, enabling quick responses to customer needs and streamlining the sales process. This promotes a more efficient and coordinated sales effort, ultimately driving revenue growth.”
NA

Naveed A.

Site engineer

“Collaboration tools like Chatter and Slack integration, help teams communicate and share information easily, ensuring effectiveness.”
Verified reviewer profile picture

PRACHI K.

Legal Consultant

Knowledge Base key features coverage

Salesforce Sales Cloud offers 4 out of the 6 key features for Knowledge Base software identified by reviewers:

Knowledge Management4.3
Catalog Management4.4
Full Text Search
Text Editing
Document Storage4.2
Reporting/Analytics4.4

Pros and cons based on 18,768 verified reviews

55% of users rated Salesforce Sales Cloud 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 18,768 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Cons:

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Knowledge Base Software with Collaboration Tools in 2026

Helpjuice logo

Helpjuice

Cloud-based knowledge management platform

visit website
Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

Read more about Helpjuice

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Intercom logo

Intercom

AI-powered customer service with helpdesk

visit website
Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

Read more about Intercom

Users also considered
Document360 logo

Document360

AI-powered knowledge base and documentation software

visit website
Document360 is an AI-powered knowledge base platform that simplifies content creation, organization, and discovery. With features like AI search, automated tagging, FAQ generation, and multilingual support, it helps businesses deliver precise, self-service information to their users efficiently.

Read more about Document360

Users also considered
livepro logo

livepro

Knowledge management system

visit website
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Read more about livepro

Users also considered
Shelf logo

Shelf

Cloud-based knowledge management solution

visit website
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success.

Read more about Shelf

Users also considered
Aha! logo

Aha!

Platform for strategic product roadmapping

visit website
Aha! Knowledge is the product information hub. Publish custom-branded knowledges bases for different products and audiences. This empowers your customers to self-serve the resources they need to be successful (e.g. user guides). Set up custom workflows and manage publishing from a central place.

Read more about Aha!

Users also considered
TextExpander logo

TextExpander

Work faster & smarter with TextExpander's powerful snippets.

visit website
TextExpander is a typing productivity tool that helps teams manage recurring writing tasks, create snippets, correct spellings, share content, and more. Keep your whole organization communicating efficiently by sharing messaging snippets, signatures, and descriptions.

Read more about TextExpander

Users also considered
Showcase Workshop logo

Showcase Workshop

Turn your device into a powerful sales presentation toolkit

Showcase Workshop is a content sharing and presentation platform for screen-to-screen selling. Build a robust toolkit of custom content that your sales and marketing team can present and share with prospective clients any time, anywhere.

Read more about Showcase Workshop

Users also considered
Groove logo

Groove

Cloud-based helpdesk solution for small businesses

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.

Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.

And it’s a more personal experience for your customers…

Read more about Groove

Users also considered
Sage CRM logo

Sage CRM

Web-based CRM for small and medium businesses

Speed up your business growth with our web-based CRM application: Sage, the leading supplier of business management solutions to small and medium businesses.

Read more about Sage CRM

Users also considered
Universal Knowledge logo

Universal Knowledge

Multi-solution knowledge management product

Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support.

SaaS or On Premise deployment options available.

Pricing based on a cost per named and / or concurrent license per month.

Read more about Universal Knowledge

Users also considered
PaceKB logo

PaceKB

Online knowledge base software

PaceKB is a knowledge base solution that offers enterprise level features for your business such as sub-user support with audit log tracking for those who want to collaborate with multiple users in their business.

Read more about PaceKB

Users also considered
AnswerHub logo

AnswerHub

Developers Enabling Developers

AnswerHub's platform drives team knowledge sharing, expert identification, faster problem-solving, and decreased onboarding time.

Read more about AnswerHub

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UPilot logo

UPilot

Customer Relationship Management solution for SMBs

UPilot is a cloud-based sales CRM platform that helps small to mid-sized businesses with real-time insights, personalized dashboards, key performance indicators, productivity add-ons and more. The solution lets users manage sales cycles and engage customers.

Read more about UPilot

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Salesforce Field Service logo

Salesforce Field Service

Cloud-based field service and onsite job management software

Salesforce Field Service is a cloud-based field service management platform designed to help businesses manage their mobile workforce. The centralized platform allows users to automate appointment scheduling, manage work orders, and gain real-time visibility into field service operations.

Read more about Salesforce Field Service

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AtemisCloud logo

AtemisCloud

Full Business Management SaaS for service companies

AtemisCloud is an advanced Business Management SaaS platform with features covering customer management, marketing, HR, back office, administration, projects, and finance. Used in 60 countries by 1500 corporations and SNE for the last 23 years.

Read more about AtemisCloud

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Modus logo

Modus

Sales enablement and content management platform

Modus is a sales enablement platform designed to help businesses streamline content management, client interaction, and engagement tracking operations. It enables sales representatives to create product demonstrations, animation, infographics, and presentations, measure and return on investments (ROIs), and conduct analytics.

Read more about Modus

Users also considered
Workbooks logo

Workbooks

A made-to-measure CRM for an off-the-shelf price.

Workbooks is the provider of CRM apps designed for small and mid-size organizations. Our suite of software enables clients to accelerate sales growth, improve marketing execution, streamline business processes and improve the customer support they deliver.

Read more about Workbooks

Users also considered
Paperflite logo

Paperflite

Marketing content management platform for sales

Paperflite is a marketing content management platform that enables sales teams to discover, distribute, share and track content with buyers. Paperflite is designed to help marketing and sales teams curate, organize and distribute content with content tracking, sharing, intelligence, and more. From tracking PDF's to videos, Paperflite gives real-time engagement analytics on how the content is being used, accessed, viewed and shared by end-users.

Read more about Paperflite

Users also considered
BoldDesk logo

BoldDesk

Customer Service Software, Help Desk Software.

BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

Read more about BoldDesk

Users also considered
Empolis Industrial Knowledge logo

Empolis Industrial Knowledge

AI-powered Knowledge Management Software

Empolis Industrial Knowledge is pooling valuable service expertise in a central portal, helping users to solve customer cases more quickly & efficiently. With digitalized expert knowledge at hand, employees are simply guided to solutions for complex problems.

Read more about Empolis Industrial Knowledge

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Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

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Key features for Knowledge Base software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Knowledge Management: Reviewers value the ability to organize, share, and access information efficiently, ensuring up-to-date and accurate resources for collaboration and problem-solving. 97% of reviewers rated this feature as important or highly important.
  • Catalog Management: Users appreciate the structured organization and categorization of content, making information easy to navigate, retrieve, and manage for various tasks and teams. 93% of reviewers rated this feature as important or highly important.
  • Full Text Search: Reviewers highlight the importance of being able to search entire documents quickly and accurately, ensuring relevant information is easily accessible. 92% of reviewers rated this feature as important or highly important.
  • Text Editing: Users find the text editing tools intuitive and robust, offering various formatting options to create clear, consistent, and up-to-date documentation. 87% of reviewers rated this feature as important or highly important.
  • Document Storage: Reviewers emphasize the centralized storage of documents, allowing easy access, organization, and collaboration on files and knowledge resources. 86% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users value the insights provided by reporting and analytics tools, helping track performance, engagement, and making data-driven decisions to improve processes. 83% of reviewers rated this feature as important or highly important.