App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Zendesk Explore

Build reports and dashboards with multiple data sources

Table of Contents

Is this product right for your business?

Find out with a

Zendesk Explore - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: February 2026

Zendesk Explore overview

What is Zendesk Explore?

Zendesk Analytics is reporting and analytics software that helps users understand what’s happening with their customers so they can do more of what works and less of what doesn’t. Zendesk Analytics is offered as part of the Zendesk service suite. The solution provides access to on demand reports and dashboards, leveraging machine learning capabilities to provide insights into customer engagements. Users can have in-depth visibility into all key aspects of their business such as support tickets, phone interactions, and live chat conversations.

Starting price

49 /
per month

Alternatives

with better value for money

Zendesk Explore’s user interface

Ease of use rating:

4.2

(22)

Zendesk Explore pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(8)

5(12)

What do users say about Zendesk Explore?

Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported.

Select to learn more

Who uses Zendesk Explore?

Based on 22 verified user reviews.

Company size

Midsize Businesses

Small Businesses

Enterprises

Top industries

Automotive

Banking

Computer Software

Accounting

Others

Use cases

Dashboard

Reporting

Data Visualization

Statistical Analysis

Business Intelligence

Zendesk Explore's key features

Most critical features, based on insights from Zendesk Explore users:

KPI monitoring

4.4

(7)

Ad hoc reporting

4.0

(3)

Data visualization

4.8

(6)

Functions/Calculations

4.7

(6)

Customizable dashboard

4.3

(3)

Data connectors

4.7

(6)

All Zendesk Explore features

Features rating:

3.8

(22)

Alerts/Notifications

5.0

(1)

Statistical analysis

5.0

(2)

Single page view

5.0

(1)

Reporting & statistics

5.0

(2)

Reporting/Analytics

5.0

(3)

Data import/export

4.6

(5)

Search/Filter

4.8

(6)

Activity dashboard

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Sales reports

5.0

(1)

Scheduled/Automated reports

(0)

Self service data preparation

(0)

Strategic planning

(0)

Trend analysis

(0)

Trend/Problem indicators

(0)

Visual analytics

(0)

Widgets

5.0

(1)

Activity tracking

(0)

API

(0)

Benchmarking

(0)

Customizable reports

(0)

Dashboard

(0)

Dashboard creation

(0)

Data management

(0)

Drag & drop

(0)

Financial reporting

(0)

Historical reporting

(0)

Key performance indicators

(0)

Marketing reports

(0)

Monitoring

(0)

Multiple data sources

5.0

(1)

Performance metrics

(0)

Private dashboards

(0)

Profitability analysis

(0)

Public dashboards

(0)

Zendesk Explore alternatives

Zendesk Explore

4.2

(22)

Starting from

Per month

Free trial

Free version

Ease of Use

4.1

Features

3.8

Value for Money

4.3

Customer Support

4.4

Google Analytics 360

4.7

(8K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Microsoft Power BI

4.6

(1.8K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Tableau

4.6

(2.3K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zendesk Explore pricing

Value for money rating:

4.3

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Suite Team

Per month

Features included:

1000+ Apps and Integrations - PREBUILT
AI-Powered Automated Answers - UP TO 50
Data and File Storage - STANDARD
Easy-to-Set up Automations & Workflows
Email
Email and Phone Support From the Zendesk Team
Help Center - SINGLE
Industry-Leading Ticketing System
Messaging Across Web
Mobile and Social
Onboarding and Adoption Guidance
Online
Out-of-the-Box Reporting and Analytics
Robust Apis - STANDARD RATE LIMIT
SMS and Live Chat Support
Unified Agent Workspace
Voice

Suite Growth

Per month

Features included:

1000+ Apps and Integrations - Prebuilt and Custom
AI-Powered Automated Answers - UP TO 100
AI-Powered Knowledge Management
Customisable Ticket Layouts
Data and File Storage - Intermediate
Easy-to-Set up Automations & Workflows
Email
Email and Phone Support From the Zendesk Team
Help Center - Multiple
Industry-Leading Ticketing System
Light Access Licenses - UP TO 50
Messaging Across Web
Mobile and Social
Multilingual Support and Content
Onboarding and Adoption Guidance
Online
Out-of-the-Box Reporting and Analytics
Robust Apis - Advanced Rate Limit
Self-Service Customer Portal
Service Level Agreement (SLA) Management
SMS and Live Chat Support
Unified Agent Workspace
Voice

Suite Professional

Per month

Features included:

Advanced Voice Capabilities
AI-Powered Automated Answers - UP TO 500
AI-Powered Knowledge Management
Customisable and Shareable Dashboards
Customisable Ticket Layouts
Data Location Options
Easy-to-Set up Automations & Workflows
Email
Email and Phone Support From the Zendesk Team
Events Connector for Amazon Web Services
Help Center - Multiple
HIPAA Compliance
Industry-Leading Ticketing System
Integrated Community Forums
Light Access Licenses - UP TO 100
Messaging Across Web
Mobile and Social
Multilingual Support and Content. Conversation Routing Based on Agent Skill
Onboarding and Adoption Guidance
Online
Private Conversation Threads
Robust Apis - Advanced Rate Limit
Self-Service Customer Portal
Service Level Agreement (SLA) Management
SMS and Live Chat Support
Voice

Suite Enterprise

150

Per month

Features included:

Advanced Knowledge Management
Customisable Agent Workspaces
Customisable Branding for Web Conversations
Custom Team Roles and Permissions
Light Access Licenses - UP TO 1000
Real-Time
Robust Apis - ENTERPRISE RATE LIMIT
Sandbox Environment for Change Management
Shareable and Advanced Reporting and Analytics

It Gets Even More Powerful

215

Per month

Features included:

Need to contact the sales team

User opinions about Zendesk Explore price and value

Value for money rating:

4.3

(22)

To see what individual users think of Zendesk Explore's price and value, check out the review snippets below.

“The tool is easy to read and understand, I like the analytic data reporting from each operator which helps us to improve efficiency and customer service delivery.”

Gabriel O.

E-Banking Channels

“I like that you can add data in from any channel. I like that you can manipulate the data to show it how you want to see it.”

Adrienne H.

Digital Media Strategist