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Box Reviews

Overall rating

4.4

/5

5.2K

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.37/10

Reviews by rating

Pros and cons

It is a fantastic product and its security features give our business confidence to be in compliance with all regulations we are required to follow.
I like the simplicity and good features and the appropriate speed of Box platform, you can easily transfer files from any device to the cloud storage space of the box.
The interface of Box is great, and it is my favorite of the primary file-sharing platforms. Upload times seem relatively fast and sharing links with people outside my organization is great.
Sadly it does not work on my kindle Ir the android tablet I had. With everything going mobile these days, you would think they'd be compatible by now.
This product has very limited functionality in some areas which could be a bit frustrating at times.
The organization of Box is awful, but this could be my company's fault.
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5,232 reviews

Recommended

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Anne M.

Sr Manager, paid media & social media strategy

Real Estate, 5,001-10,000 employees

Review source

Overall Rating

Easy to use document storage

Reviewed 2 years ago

Transcript

Anne: Hi, my name is Anne and I am a senior manager of paid media and social media strategy. I would...

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Rachel H.

Marketing Program

Marketing and Advertising, 11-50 employees

Review source

Overall Rating

It's okay, if it's running.

Reviewed 2 years ago

Transcript

Rachel: Hi, my name is Rachel. I am a digital marketing specialist, and I rate Box a solid four. For...

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Jolie H.

Wholesale, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Organized and accessible

Reviewed 4 years ago

Box allows us to work collaboratively with teammates all over the world, both inside and outside our organization. The workflow is very smooth and we are able to make live updates to documents we work with regularly. The experience has been very positive and a big improvement over what we were using previously

Pros

Box has great storage capacity and many useful tools for editing and syncing items. It's a very flexible, scalable tool

Cons

We rely on Box so much that on the few occasions that it has gone down temporarily, we have been stuck until it's come back online. The good news is that this has happened only once or twice in 3+ years.

AB
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Angelica B.

Pharmaceuticals, 501-1,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Discover the Power of Box: Streamline Your Workflow with this Cloud-based Platform.

Reviewed 19 days ago

As an intern in the pharmaceutical product development and research department at the University, my experience with Box was valuable. We utilized Box extensively for file sharing, collaboration, and document management. The platform allowed us to securely store and access research documents, ensuring seamless collaboration among team members. The ability to comment on files, track changes, and maintain version control was instrumental in streamlining our workflow. Box's integration with other software, such as Microsoft Office and project management tools, facilitated efficient document creation and project management. Overall, Box proved to be a reliable and secure solution for our file storage and collaboration needs.

Pros

Box offers a range of benefits for businesses and individuals. With its robust cloud storage capabilities, users can securely store, organize, and access their files from anywhere, on any device. The collaboration features enable seamless teamwork, allowing multiple users to work on documents simultaneously and provide real-time feedback. Box also provides advanced security measures, including encryption and access controls, ensuring the protection of sensitive data. Its integration with other productivity tools, such as Microsoft Office and Google Workspace, enhances workflow efficiency. Furthermore, Box's intuitive interface and user-friendly experience make it easy for individuals and teams to adopt and navigate the platform.

Cons

Despite its numerous advantages, Box has a few limitations. The cost of the platform, especially for businesses with larger storage and collaboration needs, can be a significant factor. The user interface, while generally intuitive, may require some time for new users to familiarize themselves with all the features and functionalities. Additionally, the file syncing process can be slow at times, impacting productivity, especially when dealing with large files.

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Caleb W.

Research, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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May not be best for simple/typical uses

Reviewed 3 years ago

I am not a fan of Box's move towards pure network storage as default (Box Drive) from local storage (Box Sync). This seems unnecessary to me for individuals and small organizations. If you're sure network storage is the way to go for your organization, then Box could be a great choice. They have great branding and features selection if you fall within this category. Otherwise, I'm not sure why someone...

Pros

I love the Box branding and aesthetic. It's a pleasant backdrop for day-to-day use. They have a lot of features on the enterprise front, and I can see they've put a lot of work into their business model.

Cons

(Note: This relates to Box Sync, which is the version that stores files locally on your device and backs them up on the cloud. This is in contrast to Box Drive, which stores on the network by default.) There have been at least 2 occasions entire directories have disappeared from my local storage even though I did not delete them on any of my synced devices. In the most recent case, this was >50 GB...

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Jacoba G.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Buy Box!

Reviewed 4 months ago

Box has been great. We have not thought about switching since we began using it.

Pros

The ease of installing and using Box for members of our team who are located across the Country was really beneficial.

Cons

I want to be able to have multiple people working on a document at one time.

FA
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Fernand A.

Apparel & Fashion, 201-500 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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User-Friendly and Secure, But Pricing Can Be a Drawback

Reviewed a month ago

One of the things I appreciate about Box is its user-friendly interface. The platform is easy to navigate and easy to upload and organize files. I also appreciate the ability to access my files from anywhere, as long as I have an internet connection. This has been especially helpful when I need to access files while on the go.Another feature I appreciate is Box's security measures. The platform uses...

Pros

What I like most about Box is its user-friendly interface, which makes it easy to upload and organize files. Box also offers collaborative features allowing users to work on files in real time with others inside and outside their organization. Additionally, Box's security measures, such as encryption and access controls, help to ensure that files are kept safe and secure.Another good thing about using Box is its flexibility. The platform can be accessed from anywhere with an internet connection, making it easy to work remotely or on the go.

Cons

One potential disadvantage of Box cloud storage is its pricing. While Box offers a free plan, it has limitations on storage and features, and the paid plans can be expensive for businesses that need a large amount of storage.I also feel the file syncing lags, resulting in team members accidentally working on outdated file versions.

AR
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Verified reviewer

Information Technology and Services, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Solid cloud storage

Reviewed 5 months ago

I have mainly been using Box for document storage and on rare occasions have I used the file-sharing option so my experience with editing documents, collaboration, and the use of apps such as Zoom, Zapier, Airtable, etc. has been very limited so far.

Pros

The user interface in Box is one of the features I like the most since it mimics the user interface I am used to when working with local files and folders on my computer. You also get many options to interact with files and folders via right-click.

Cons

Depending on the computer and internet speed it can be a bit slow to work on in a browser. You can sync your Box account with your computer but it will save files and folders on your local hard drive. This will speed things up but you will not have the immediate benefit of features such as editing documents in the cloud.

HT
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Heidi T.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ideal for Easy & Everyday Collaborations!

Reviewed 18 days ago

Its been easy - very little IT help ever! Its self explanatory and updates are simple.

Pros

I absolutely love that I can add/edit content and it is all managed within one platform; it's easy to access and work in! Team members can also easily see my edits and add their own with their given permissions.

Cons

There have been times where it is a little slow to load but perhaps it's my size files. Overall, there is not one point that I have been unhappy with.

LB
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Lucas B.

Research, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Box is a great alternative to cloud storage and online file sharing

Reviewed a month ago
Pros

Its user interface is clean and easy to navigate across your files. Also, its compatibility with many different operational systems is a great feature.

Cons

As is many other document sign tools, signing a document using Box can be a bit tricky using the draw by hand option.

AC
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Ana Claudia L.

Marketing and Advertising, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I really like the Box Box app for being a practical and very easy to use app

Reviewed a month ago

he's good but has to change something to deicha her better, but it's helping me a lot.

Pros

I really liked the and I found it very easy to use but have to modify something

Cons

should have more functions sometimes he gives a locked

KS
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Kelly S.

Civil Engineering, self-employed

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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file Sharer

Reviewed a month ago
Pros

I liked how easy it was for my instructor to share a file, and how practical it was at reach.

Cons

Seemed like the only inconvenient part was file organizing.

HG
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Hayley G.

Entertainment, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Life Saver

Reviewed 3 years ago

Amazing. Box has helped transform my organization into a fully functioning team. We use this ALL the time. Any questions? Look on Box.

Pros

Box is honestly one of the greatest organizational tools out there. I use Box several times a day for all of my documents. Box has all major servers (Word, Excel, Notes, ect.) and you can upload anything to it! It also updates with real time and allows several viewers/editors at a time. This has been a MUST during executive meetings. We can also upload any music, video or picture files to share, which is essential for our industry. The ability to make several folders and organize data well is the key to using Box. I have almost transitioned out of using Google Docs completely.

Cons

Honestly, the only issue I have with box is sometimes there are loading issues when working on a file with the desktop. Also I can't find a way to delete old files that have been shared with another person that I don't want anymore.

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Mohammad M.

Civil Engineering, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Cost-effective, Robust Cloud Service

Reviewed 5 months ago

Overall, I'm quite satisfied with the service & I'll keep on using it given how it's plays a crucial role in my productivity.

Pros

Box simplifies the process of backing up, managing & editing my files on the go from my office or home computer or from my phone. It's fast, reliable & offers a plethora of features that are presented upfront on the software's user interface, rather than being hidden inside layers of sub-menus. I'm a big fan of scheduled backups where after-work hours, Box can simply start backing up specific directories on my PC instead of manually doing the labour of transferring data locally to a slow, external drive. In short, convenience is what Box brings to the table.

Cons

As of the last mobile update, I'm noticing that the upload rate has dropped a little bit. I have a decent 5G router with a stable & speedy connection, so I don't really think my internet is the culprit here. Desktop & web versions work fine though.

LF
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Leonardo F.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Content Marketing on Startups!

Reviewed 4 years ago

When we started our business a few years ago, we did not have enough capital to spend on tools or rather we wanted to invest in more important equipment. That is when I got introduced to Box. Their product quality and security are as good as Dropbox. We never had a security breach or lost a file, and since we offer content marketing services, the number of files we upload and download monthly is too many.

Pros

The speed to download and upload every single file

Cons

It is not as good as Dropbox, but if you are starting your business and want to save a good amount of money it is an ideal choice.

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Travis W.C. M.

Environmental Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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On the Go or From Home

Reviewed 3 years ago

I don't see any reason to change to another product or service, so long as the price remains competetive.

Pros

Box excels at one thing -- making documents accessible from anywhere. This amounts to benefits of efficiency and freedom to work on the go. Being able to access from any machine, particularly on a phone where other services often fail, enhances my ability to address customer's needs.

Cons

There's no indication when a file is open by another user. This has led to multiple users editing a document, and those documents don't merge well or at all, leaving a red exclamation point indicating there's an issue or an alternate file. We've lost some work this way. As a small company, this is manageable with clearer communication between employees, but I foresee this being an issue as we grow.

AR
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Verified reviewer

Education Management, 501-1,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smooth and feature-rich

Reviewed 10 months ago

I use Box to backup and sync shared projects. I appreciate the fact that my contacts can set up a fully-functional Box account for free, something that makes it considerably easier to bring them on board. The interface is intuitive and easy to use, so you get started in a few minutes and then are good to go. The web interface helps you learn about collaboration features that make your work more productive.

Pros

While most of the time I just use Box as a way to backup and share files on the cloud, I have occasionally used its collaboration features and I find them amazing. Team members can exchange messages, views, links regarding a document that is being drafted. Some of these functions were gradually added to productivity softwares like Office, but you are bound to use OneDrive to have them (and I don't want to be captured by a specific cloud storage provider).

Cons

The desktop client has had occasional crashes from time to time, but I am unsure whether this may depend on my side (e.g., Windows updates that need some days to be "digested" by the Box software). Overall, I find this product stable and reliable. In my limited experience, I cannot think of any major feature that is not already included.

AR
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Verified reviewer

Translation and Localization, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good Free Version but expensive Business options

Reviewed 2 years ago

Storing documents in the cloud as a back-up solution, sharing documents with collaborators and clients.

Pros

Uploads and downloads are fast, sharing files or folders is easy, as an editor or viewer, and it is easy to use.

Cons

The Business options are expensive for small businesses since they require you to purchase multiple licenses, not only one. If you get the Individual license you are not GDPR compliant, thus it turns out to be expensive for SMEs.

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Priyansh K.

Animation, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A reliable and secure data storage solution for us

Reviewed 6 months ago

I have been using Box for my data storage needs for the past year and have been extremely impressed with the platform. Overall, I am extremely happy with my decision to use Box for my data storage needs. It has exceeded my expectations in every way and has greatly streamlined my workflow.

Pros

Not only is it user-friendly and intuitive, but it also offers top-notch security measures to protect my important files. The interface is straightforward and easy to navigate, making it simple to upload, organize, and share files. They offer a range of tools that make it easy to work with my team and clients, such as the ability to leave comments and track changes. They uses robus encryption and multiple layers of protection to ensure that my data is secure. Supports a wide range of file types, including documents, images, audio, and video, making it a versatile solution for all my data storage needs. The mobile app makes it easy to access my files on the go, which has been especially helpful during the pandemic when I've been working remotely.

Cons

However, there are a few cons to consider. One is that the pricing can be a bit steep for smaller businesses on a tight budget. Another is that the platform can be a bit slow at times, especially when uploading large files. Finally, there have been occasional issues with syncing, which can be frustrating when trying to access important files on the go.

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Narasimhan (Nari) S.

Research, 1,001-5,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent enterprise class cloud storage and workflow integration software

Reviewed 4 years ago

Mostly it is a very stable and secure cloud backup tool, great for workflow and content management in groups.

Pros

I used it and introduced it to my research group when I was in grad school few years back. We also ended up getting a larger size account to fit our needs. University purchasing handled the financial side of it, but I'd like to think our recommendations for enteprise scale buys were taken heed. BoxSync when used in conjuction with a box account does a great job of doing automatic backups on the cloud,...

Cons

I dont know if they ever had a referral program unlike dropbox. No other major drawbacks as a user. By default, it sends a lot of emails whenever anything is changed in the folders. turning off that feature took a while to figure out for me.

SM
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Sinisa M.

Chemicals, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User of the Box application

Reviewed 4 months ago

As a user of the Box application, my overall experience has been very positive. The application allows me to store and share files in the cloud easily and securely, which is important for both personal and professional use. Moreover, the application is very intuitive and easy to use, allowing me to easily access, download, or act on my files from any device at any time.What I particularly like about...

Pros

The best thing that I get from using the Box application is secure and reliable cloud storage and file sharing. I can access my files from any device connected to the internet, whether it's a computer, phone, or tablet. Additionally, the Box application offers the ability to synchronize files across all my devices, which means that changes made on one device are automatically reflected on my other...

Cons

One thing that I like least about the Box application is the file size limit for sharing. The free version of the application only allows me to share files up to 250 MB in size, and for larger files, I need to use the paid version. Additionally, I have found it limiting that there are only a certain number of file versions that I can keep in the change history.Another issue that I have experienced is that the application can sometimes slow down or freeze, which can be frustrating when trying to quickly browse or share files.However, despite these limitations and drawbacks, I still find the Box application to be a quality and reliable solution for storing and sharing files in the cloud, with a multitude of useful features for collaboration and teamwork.

AR
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Verified reviewer

Civil Engineering, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Box is a cloud storage and file sharing service that allows users to store and access files online.

Reviewed 5 months ago

The Box application allowed me to store many files and documents for free. It helped me a lot to share my work and files with my friends. One of what I like most about it is its ease of use, as it does not require a lot of experience to use it.

Pros

The Box application contains many features, and I have benefited from them a lot in my studies and in my work, including: Box allows users to collaborate with others by sharing files and folders and letting others edit or view them. It also has features like real-time commenting and version history to make it easier to work with others.Box allows users to store, access and share files from anywhere....

Cons

There are not many negatives in the application, but there are some features that may be lacking in terms of what is granted in paid services. Users may have trouble commenting on files in the application, depending on the type of file being commented as well as the operating system the user is using. In free services, there is a monthly upload limit of 10 GB, and this may be limited for users who like to upload files.

AR
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Verified reviewer

Internet, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The best solution for storing data in a secure and easy way

Reviewed 5 months ago

I have been using Box as my primary data storage solution for the past year and have been extremely pleased with its performance. Box offers a variety of features that make it easy to store, access and share my important files. The user-friendly interface and intuitive navigation make it easy to upload, organize and share files with my team and clients. The platform also offers collaboration tools...

Pros

Storing and managing important files requires a solution that is both user-friendly and secure. Cloud-based storage services such as Amazon Web Services, Microsoft Azure, or Google Cloud provide easy-to-use interfaces and strong security measures, making them an ideal choice for safeguarding sensitive data. The services make it simple to upload, organize and share files with team members and clients,...

Cons

While cloud-based storage services such as Amazon Web Services, Microsoft Azure, or Google Cloud offer many benefits for storing and managing important files, there are also some drawbacks to consider. One disadvantage is that the pricing can be high for smaller businesses with a limited budget. Another issue is that the platform may experience slow performance, particularly when uploading large files. Additionally, syncing can be problematic at times, making it difficult to access important files when on the go. Overall, it is important to weigh the pros and cons before choosing a cloud-based storage service for your business.

MT
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Mona T.

Law Practice, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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4 in 1

Reviewed 9 months ago

This experience has left me feeling mostly satisfied and impressed with Box. They have a great idea here and it saves time in a variety of situations. For me having a document already imported saves a lot of time, I don’t have to go and search for it or try and remember where it’s stored. If I have a question I can ask and receive an answer without leaving Box.

Pros

This is one of the best because it’s like having 4 in 1. Cloud management, collaboration, assignment schedule, and electronic signature with Box Sign. It’s not too expensive and all the things I get are used daily. It couldn’t be easier to use for electronic signatures, the documents are already in Box so I don’t need to send them out. I don’t have to directly share something for others to see it, but I can share directly if I want to and it’s easy. There is a message board that can be kept open and assignments can be created and scheduled. Box can open Adobe or PDF, Word, and Google Docs files, it’s opened or read all files I’ve imported. This is secure enough to use for legal documents or client records, it’s protected with encryption and requires little monitoring.

Cons

Box Sign is easy to use but it’s not as good as it could be. I don’t think the cloud storage management is the best, the other ladies at the office agree. File versions became lost and the overall manner of storing wasn’t great.

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Sadaf G.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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One stop cloud for all your syncing, sharing and collaborating needs

Reviewed 4 years ago

Box is an online cloud-based content management software that is particularly helpful when you need to store, edit and share all your data and documents from one place. We have a business account with Box and have been using the same since more than a year. It is fairly simple to use, with updates coming out once in a while showcasing new features. The software interfaces seamlessly with the office...

Pros

Box allows users to upload all kinds of files of different formats (documents, images, video, drawing packages, zipped folders etc.) to its webpage (or app on phone/tablet) with ease. These uploaded documents can be shared with relevant team members, while also keeping them private from others where necessary. Shareable with the help of the link, Box files are easy to update, one can either edit in...

Cons

When compared to its competitors (Google Drive/OneDrive), Box does look a bit unappealing owing to its price tag. It offers four plans, the most inexpensive one being Standard (for personal use I presume), followed by Business, Business Plus and Enterprise. Small and medium-sized firms can make do with the average priced Business and Business Plus offerings. However, I don't think that I would invest in it if for my personal use. Secondly, for files such as .dwg and .rar do not open as a preview and have to be downloaded for viewing. This poses a problem for me as I have to review large drawing packages and downloading them just for review is quite a hassle. Would love if these little aspects are fixed for the upcoming updates.

ST
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Staci T.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best cloud storage on the web!

Reviewed 4 years ago

One of the best continual investments we've made with the company. This platform has single-handedly help us acquire new clients and projects, thus increasing the bottom line.

Pros

This is the most robust cloud storage platform on the web. Having been a client for over 10 years, there has been continued improvement to accessibility and security from the company. The ease of accessing files and sharing with others is second to none.

Cons

Absolutely nothing was below par. We love it and continually use it daily. Even the mobile app is fantastic!

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Mohamed W.

Computer Software, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Efficient Collaboration and Cloud Storage with Box: My Experience

Reviewed 3 months ago

I made the decision to use Box for my data storage needs, . It has tremendously streamlined my workflow and much exceeded my expectations.

Pros

the thing that I liked the most about Box software is its ease of use and intuitive interface. As someone who is not particularly tech-savvy, I was pleasantly surprised by how straightforward it was to navigate and use the software.Another great feature of Box is its collaboration capabilities. It allowed me to easily share and collaborate on files with my team members, even when we were working remotely....

Cons

One potential drawback of Box software is that it may not have as many features as some other cloud storage and collaboration tools. Some users have reported difficulty with certain features, such as search functionality or integrating with other software.Another potential downside of Box is its pricing structure, which may be more expensive than other similar tools, especially for large teams or organizations. Additionally, some users have reported experiencing slow upload or download speeds, which can be frustrating when working with large files.