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Reviews summary
4.3
4.2K
5
4
3
2
1
2,263
1,371
422
99
56
SM
Sean M.
Ali K.
Brian F. B.
Renee G.
PA
Praise A.
TW
Tamiya W.
4,211 reviews
Recommended
Anne M.
Manager, paid media & social media strategy
Real Estate, 5,001-10,000 employees
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Anne: Hi, my name is Anne and I am a senior manager of paid media and social media strategy. I would...
Rachel H.
Marketing Program Specialist
Information Technology and Services, 201-500 employees
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Rachel: Hi, my name is Rachel. I am a digital marketing specialist, and I rate Box a solid four. For...
Neisha P.
Verified reviewer
Higher Education, 501-1,000 employees
Used daily for 6-12 months
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As I have mentioned I am doing consulting work with a globally recognized organization that revise and create tests for a multitude of different sectors. My job is to format the documents after they have been revised. I need to be able to access Box.com at any time and I am thankful that I have not had any issues with the site being down, especially in those emergency situations. Thank you!
I like the dashboard, it is easy to navigate and there are little tutorials that pop up showing you how to use the site more efficiently. It also holds large amounts of data. The download speeds are fast which is always good. I like that it has options to collaborate with others who are in my group. I haven't had to use this feature yet but I am looking forward to using it in the future.
Even though I like Box.com, when I first logged on to the site I had issues downloading the files correctly. Since then I have figured it out. Also, the company that I consult for had to purchase additional storage space. There was only a few files and I was disappointed that I would have to switch out files after I am finished with them, but they remedied that and now we have plenty of storage.
Alejandro S.
Verified reviewer
Oil & Energy, 1-10 employees
Used daily for less than 6 months
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My experience with Box has only been in the company where I provided my services, I have not used it as a freelancer, since there are other services that do the same, for a lower price or even free. In this company, the Box service was used a lot to store all the files of the projects we worked on and since it was confidential information, a cloud storage service that met the highest security standards was required. the integration with MS Office was very helpful, since the work experience was like the one you have with OneDrive.
What I liked the most when using box was its security, in addition to its integration with MS Office, which makes it an alternative to Onedrive. I also like that from the Business plan the storage is unlimited.
Like any cloud storage service, its main disadvantage is the price, although for a medium or large company this does not mean an expense, for a small company that is just starting out, paying a monthly fee can be a considerable expense. The little free storage also means that better options are found for someone who is just starting out, of course leaving security aside.
Tiffany R.
Verified reviewer
Consumer Goods, 11-50 employees
Used daily for 6-12 months
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Box was sufficient for a first time use, but we eventually transitioned to Dropbox which everyone preferred.
Nice user-friendly and aesthetically pleasing layout for file management.
File sharing was very difficult. We constantly had people who had issues with file links that wouldn't work. Also, it was more expensive.
Rakshit D.
International Trade and Development, 5,001-10,000 employees
Used daily for 2+ years
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I have already shared my experience in detail in the Pros section. All in all its one of the most efficient and effective softwares. Wishing all the best to the team of Box.
Box has been a part of my professional life from past 3-4 years now. It was actually suggested by on of my colleagues and I just loved the utility of Box. I can use Box anywhere and on the go. When I'm out for meetings with my clients I can very easily share the relevant information even when I'm not carrying my laptop. Some of my overseas counterparts based in UK even use Box. So I would say it's a must have for industry professionals.
As of now I don't have anything specific related to Box that I dislike.
Riyasudeen M.
Retail, 1,001-5,000 employees
Used daily for 1-2 years
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Box is best place for cloud storage with built-in editing feature, task manager, integration with third party apps, easy file syncing between the devices, easy sharing between the people.
Built-in integration of office 365 & Google Workspace, task manager and better security for data.
It's expensive than the rival platforms, less storage space for even paid account
Amber W.
Farming, self-employed
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Lots of space to store photos, files and videos. It is easy to organize documents
Easy to use, organize files, photos, videos.
Uploading too many files at once or uploading a lot of different types of files causes the app to crash
Piyush J.
Verified reviewer
Information Technology and Services, 10,001+ employees
Used daily for 2+ years
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Overall the experience has been awesome, we switched from libraries software to box and post that it has been good experience for me and my team
Box is a very easy to use software, the new joins in my team were able to use it within days. It has good functionalities for version management, audit trails. Its also very fast as we upload files with huge data and it does not takes much time to load them.The box sync feature is really awesome since we can do our work without worrying about hardware/software malfunction.
Sometimes the file upload files and than when we reload it starts to load all the files all over again, if it can just load the files which failed that would be a great feature to have
Ryan S.
Verified reviewer
Primary/Secondary Education, 10,001+ employees
Used weekly for 2+ years
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Overall I am grateful for the security and ease that using Box as a software is. I have it on all of my devices and use it so often to upload and download documents and more. I am a more productive adult and teacher because of it.
I love that Box can connect to any of my devices of phones or computers or tablets to transfer those files safely to the cloud and easily download amidst devices as well.
Nothing, the software is excellent. I wish that the plans were cheaper or the free plans had more capacity.
Soumi G.
Verified reviewer
Information Technology and Services, 10,001+ employees
Used weekly for 2+ years
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I am using Box frequently for document storage, sharing files with team members or creating a backup storage. Also, Box allows online file editing options so files can be directly edited online without having to download and upload them.
Box is an easy to use tool for storing large or small documents on cloud. This is an extremely important tool for storing backup of all important documents. These documents can be accessed and downloaded from anytime anywhere. Also, multiple people can collaborate and access files on a particular folder if access to that folder is given to those users. So it helps to securely collaborate and share documents with team members reducing dependency on storage of local system. It also keeps a record of audit trail of the activities.
Sometimes, uploading large files or many files on Box at one time can make it extremely slow or even crash for that instance.
Nathan B.
Mental Health Care, self-employed
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I appreciated the simplicity of Box’s UI.
I did not care for Box’s limited use case and limited integration with iOS.
Kavya S.
Research, 1,001-5,000 employees
Used daily for 2+ years
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I've used this while working with a team at a startup and in graduate school now. Highly recommend for both collaboration as well as backing up document and cloud storage.
Box Sync is the first thing I'd recommend if you don't have that already. It sets up a folder on your local computer that you can treat as a folder just like 'Documents' and it syncs automatically when you're connected to wifi. I also like using Box Sync with Mendeley (reference manager) because it syncs all the docs in Mendeley into a single location on Box, which is great. I can make notes in the...
Unlike most of my software reviews, I don't have much to say for cons.
Alhassan A.
Nonprofit Organization Management, 11-50 employees
Used daily for 1-2 years
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I initially struggled to get used to their folder structures and access controls and preferred to assimilate and integrate them into the existing product I was already using. But after insistence from the team, I was forced to learn and adapt to Box. After a few days however, I started to get the hang of things and ended up using it just as much as I did my original product. I also find it more suited for smaller project teams than the alternative I was already used to.
Real time file syncing across all linked devices and accounts is truly amazing. It makes team collaboration in these times of remote working extremely efficient. And we no longer have to keep transferring documents to and fro as email attachments, which is not as secure. The comprehensive audit trail records also makes backtracking and management of unauthorized access and activity very simple.
Setting different access privileges for individual team members with access to shared folders can be a bit confusing. The process could be made a lot simpler with a tabular entries with individual columns dedicated to each access level.
Anonymous Reviewer
Verified reviewer
Marketing and Advertising, 1,001-5,000 employees
Used daily for 2+ years
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Box empowered us to build a robust document repository that makes it simple for anyone on our team to find the files they're looking for.
Box has made our lives a million times easier by empowering us to store, organize, and share files of all types. We save our company assets, photos, Microsoft Word/Powerpoint/Excel docs, PDFs, etc in various folders. We love the ability to tag files so we can find them easily. The document sharing features are excellent. I especially like the preview feature (it's much better than Google Drive's preview option).
My biggest complaint about Box isn't Box's fault – it's my company's settings. My company chose to have shared file links expire after about 30 days, which is a pain in the neck sometimes.
Ali K.
Verified reviewer
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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One of the first options in transferring our files and offering in the list of required and recommended items to companies and organizations that we consult. If you have different meetings and need different files in the meetings, safely create a secure cloud space of your files in the box because one day it will come in handy. Having a backup on the secure cloud storage is always life-saving, and experience has shown that floppy disks, CDs, and flash drives and computer headers are not enough for a successful business.
I like the simplicity and good features and the appropriate speed of Box platform, you can easily transfer files from any device to the cloud storage space of the box. I like its speed and security, you will not feel any strangeness with the software. E-Signature make it more secure and Integration with lot of apps is wonderful. The cost and price is very reasonable and economical compared to the many features it provides to the user. Data Loss Protection is great.
The graphic design of the dashboard should be simpler and more tangible and can be changed to the liking of the admin, Also a feature in the dashboard should be added to display the status of shared files and folders, and the latest status of views and downloads to be clearly and simply visible to the admin.
Michael W.
Publishing, 11-50 employees
Used daily for 2+ years
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We used Dropbox for a number of years, and we found it very "fragile". Without good access to different levels of security for our team, we would often find files deleted or overwritten by inexperienced employees. Once, an employee using Dropbox's desktop app accidentally deleted our entire list of files and Dropbox had to restore (taking several days). That was the straw that broke the camel's back, so we switched to Box and haven't looked back. It's secure, solid, excellent uptime, and does everything we need and more. Our company stores mission-critical contracts, source files, and other material, and it's locked down only to the appropriate users. We have nearly 7 TB of files from our company's history stored with Box and I sleep great at night knowing they're safe and secure.
The access levels for intra-company sharing are very granular, allowing us the ability to protect privileged information,
It's hard to be critical of this tool. Some of the features we never use (notes, for example) seem a little clunky, but I understand they're improving. Those are all secondary, however. The main product itself is unbeatable.
Anonymous Reviewer
Verified reviewer
Translation and Localization, self-employed
Used daily for 2+ years
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Storing documents in the cloud as a back-up solution, sharing documents with collaborators and clients.
Uploads and downloads are fast, sharing files or folders is easy, as an editor or viewer, and it is easy to use.
The Business options are expensive for small businesses since they require you to purchase multiple licenses, not only one. If you get the Individual license you are not GDPR compliant, thus it turns out to be expensive for SMEs.
Kory F.
Investment Management, 11-50 employees
Used daily for 6-12 months
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Overall, we have been very happy with our transition to Box. The features provided have exceeded our expectations and there are still more features that we haven't used yet and that are being released on a regular basis. The staff and programming teams have been extremely helpful for the set-up and customization of Box for our needs.
Box provides an intuitive platform for collaborating and sharing documents with other coworkers, while maintaining significant flexibility on permissions for maintaining security on information as needed. The search functionality and version control have made it easier to find information quickly and helps to eliminate duplication and multiple versions of files. The integration with Office 365 and other service provides have been invaluable in creating efficiencies in our daily workflows. Box's mobile friendly platform makes for simple, yet secure access anywhere when data is needed.
Box is best used as a web app rather than through the desktop app, Box Drive. When our company started use of Box, we were more familiar with navigation to files through the use of Windows Explorer. Box Drive is Box's app for accessing files through the Explorer. However, Box Drive is slow to update and more difficult to navigate, with more limited features compared to the Web app. Unfortunately, Box Drive still has to be used for certain functions of our work where the web app and/or integrations with our services do not work.
Todd J.
Verified reviewer
Information Technology and Services, self-employed
Used daily for 2+ years
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I helped roll out this solution to a small (25 users) business almost 3 years ago to replace their local file server. I started using it myself vs. DropBox because the Box Desktop was so perfectly Mac, and I've since rolled it out to three other small businesses as a replacement for local file services they can access anywhere. When COVID-19 hit, and said clients needed their workers to work from home, the workflow hardly missed a beat, thanks to the fact they can work anywhere just as if they had a local file share on their desktop.
The Box Desktop app actually works to keep files in the cloud until and unless I'm using them, saving precious disk space on users' systems — unlike an unnamed popular competitor. And on the Mac, it works just like an external disk or mounted file share — right on the desktop, in the proper file hierarchy with no proprietary interface to complicate things, or presume how I want to look at my files.
Tech support can be slow to respond, as its first tier of support is via their forum and email, and I've waited as long as two days to get a response to an issue for a corporate subscription, and it's painfully apparent that the first tier team is reading straight off of cue cards, because they suggest things to try, even when my previous communication states IN DETAIL that I've already done said thing in my own troubleshooting. Beef up the support staff, pay better attention to what a customer has already said in their communications, and escalate things to engineering quicker, and they will remedy the one, glaring shortcoming in their service.
Kacie H.
Financial Services, 201-500 employees
Used daily for 2+ years
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I loved using Box for file management and editing. It saved me time and headaches. I only wish that my company had expanded its use and unleashed more of its capabilities.
Box is the simplest way for me to stay organized, share files with others and ensure that my data is secure. The user experience is easy to understand. It's simple to invite others at a variety of permission levels (somer colleagues to view only, others to download, others to have full editing capability). Syncing on multiple devices is a snap. But when I attended BoxWorks for training, I realized...
It took me awhile to think of anything negative to say. The max file size on the more affordable subscription options is perhaps the only drawback I can think of.
Ricky T.
Pharmaceuticals, 11-50 employees
Used daily for 2+ years
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We changed to Box awhile back to move our storage from internal servers to a cloud base system so we could easily access our files from anywhere. It's given us a lot more flexibility as we can work on our files from anywhere with internet access. It encourages us to try to do everything digitally and go green. Box overall is a great product for any business or individual who's looking for cloud storage.
1. I use the Box Sync feature on a daily basis on my MacBook. Box Sync allows uers to sync folders/files from Box Cloud to your finder so it feels like your just working from finder but it's being backed up the cloud! It's a simple and convenient way for me to access and organize our box files using finder. Our company has a lot of folder/files so I just sync the folders I use the most and I have...
1. One con about Box Sync is that it doesn't seamlessly sync files in finder as Box Drive does. There is a slight delay, sometimes a minute or two to sync to the cloud. However, I have to rename a lot of files and I can't just select a file and click "enter/return" on my MacBook to rename files with Box Drive. So I've stuck with box sync for now. But it would be nice if Box Drive would let me...
Phoebe T.
Verified reviewer
E-Learning, 51-200 employees
Used daily for 1-2 years
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Box is user-friendly which has allowed my team and I to overcome problems of needless time consumption. Research projects take up a lot of time because of the amount of data that needs to be uploaded and analyzed. However, Box has enabled my team to effectively work together and independently while maintaining the ethical guidelines of research.
As a tutor and a researcher, I love being able to upload videos of lesson plans and lectures so that my team and those I am working for are able to look back on what I said. Another thing I love about Box is how you can share multiple files with anyone you want and you are able to view who has downloaded something to maintain privacy and confidentiality. Box is especially useful for big groups of people. Everything is extremely accessible and easy to learn how to use. I recommend Box to my colleagues in research who want a safe way of maintaining confidentiality in research projects.
I do not have any problems with Box so far and I have been using Box for most of my college experience. I have used it for research, tutoring, and collaboration projects.
Travis W.C. M.
Verified reviewer
Environmental Services, 1-10 employees
Used daily for 2+ years
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I don't see any reason to change to another product or service, so long as the price remains competetive.
Box excels at one thing -- making documents accessible from anywhere. This amounts to benefits of efficiency and freedom to work on the go. Being able to access from any machine, particularly on a phone where other services often fail, enhances my ability to address customer's needs.
There's no indication when a file is open by another user. This has led to multiple users editing a document, and those documents don't merge well or at all, leaving a red exclamation point indicating there's an issue or an alternate file. We've lost some work this way. As a small company, this is manageable with clearer communication between employees, but I foresee this being an issue as we grow.
Hayley G.
Entertainment, 11-50 employees
Used daily for 2+ years
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Amazing. Box has helped transform my organization into a fully functioning team. We use this ALL the time. Any questions? Look on Box.
Box is honestly one of the greatest organizational tools out there. I use Box several times a day for all of my documents. Box has all major servers (Word, Excel, Notes, ect.) and you can upload anything to it! It also updates with real time and allows several viewers/editors at a time. This has been a MUST during executive meetings. We can also upload any music, video or picture files to share, which is essential for our industry. The ability to make several folders and organize data well is the key to using Box. I have almost transitioned out of using Google Docs completely.
Honestly, the only issue I have with box is sometimes there are loading issues when working on a file with the desktop. Also I can't find a way to delete old files that have been shared with another person that I don't want anymore.
Narasimhan (Nari) S.
Verified reviewer
Research, 1,001-5,000 employees
Used monthly for 2+ years
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Mostly it is a very stable and secure cloud backup tool, great for workflow and content management in groups.
I used it and introduced it to my research group when I was in grad school few years back. We also ended up getting a larger size account to fit our needs. University purchasing handled the financial side of it, but I'd like to think our recommendations for enteprise scale buys were taken heed. BoxSync when used in conjuction with a box account does a great job of doing automatic backups on the cloud,...
I dont know if they ever had a referral program unlike dropbox. No other major drawbacks as a user. By default, it sends a lot of emails whenever anything is changed in the folders. turning off that feature took a while to figure out for me.
Anonymous Reviewer
Verified reviewer
Accounting, 51-200 employees
Used daily for 2+ years
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It has been excellent - the customer service is also fast if there are any outages (very rare) affecting our uploads/syncing. It has saved us numerous amounts of bandwidth and has encouraged our employees to save files to Box for redundancy purposes and not to store items directly on their desktop.
The ease of use of spinning up Box folders and collaborating among internal employees or external clients/customers. The granular permission settings within each folder allow the administrator ("owner" or "co-owner") help regulate privileges from editing, to downloading, and reading which is a great tool when looking to share with multiple parties at different levels. We stopped sending attachments via e-mail (not secure) and simply use Box now to point toward a Link where the file is located. If you don't have access to the link, you are unable to see the file. Our employees and customers love this feature and it keeps everyone involved and access privileges in check.
When using Box Drive, it can be a bit slow to sync when creating new folders, or modifying file names, directly on the desktop application (recommend using the Box web site), however, this is extremely minor. we have had many successes using Box and have not even considered exploring any other solutions for over 5 years.