Guru Features

Guru

Organize company information. Access it anywhere.

4.57/5 (53 reviews)

Competitor Feature Comparison

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Assignment Management
Cataloging/Categorization
Categorization/Grouping
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Content Library
Content Management
Customizable Branding
Customizable Templates
Data Capture and Transfer
Data Import/Export
Data Transformation
Discussions / Forums
Document Generation
Document Management
Document Review
Document Storage
Drag & Drop
Duplicate Detection
Employee Activity Monitoring
Employee Database
Employee Onboarding
Engagement Tracking
File Management
File Sharing
Full Text Search
Knowledge Base Management
Mobile Access
Multimedia Support
Notes Management
Project Management
Project Tracking
Real Time Data
Real Time Notifications
Real-time Updates
Reminders
Remote Access/Control
Remote Support
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Search/Filter
Secure Data Storage
Self Service Portal
Self-Learning
Single Sign On
Tagging
Team Chat
Text Editing
Third Party Integrations
To-Do List
User Management
Wiki
Visit WebsiteCompare App
@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Assignment Management
Cataloging/Categorization
Categorization/Grouping
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Content Library
Content Management
Customizable Branding
Customizable Templates
Data Capture and Transfer
Data Import/Export
Data Transformation
Discussions / Forums
Document Generation
Document Management
Document Review
Document Storage
Drag & Drop
Duplicate Detection
Employee Activity Monitoring
Employee Database
Employee Onboarding
Engagement Tracking
File Management
File Sharing
Full Text Search
Knowledge Base Management
Mobile Access
Multimedia Support
Notes Management
Project Management
Project Tracking
Real Time Data
Real Time Notifications
Real-time Updates
Reminders
Remote Access/Control
Remote Support
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Search/Filter
Secure Data Storage
Self Service Portal
Self-Learning
Single Sign On
Tagging
Team Chat
Text Editing
Third Party Integrations
To-Do List
User Management
Wiki
Visit WebsiteCompare App
@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Alerts/Notifications
Assignment Management
Cataloging/Categorization
Categorization/Grouping
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Content Library
Content Management
Customizable Branding
Customizable Templates
Data Capture and Transfer
Data Import/Export
Data Transformation
Discussions / Forums
Document Generation
Document Management
Document Review
Document Storage
Drag & Drop
Duplicate Detection
Employee Activity Monitoring
Employee Database
Employee Onboarding
Engagement Tracking
File Management
File Sharing
Full Text Search
Knowledge Base Management
Mobile Access
Multimedia Support
Notes Management
Project Management
Project Tracking
Real Time Data
Real Time Notifications
Real-time Updates
Reminders
Remote Access/Control
Remote Support
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Search/Filter
Secure Data Storage
Self Service Portal
Self-Learning
Single Sign On
Tagging
Team Chat
Text Editing
Third Party Integrations
To-Do List
User Management
Wiki
Visit WebsiteCompare App

Mobile apps

iOS App


28 reviews

Requires iOS 12.1 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


30 reviews

Guru Feature Reviews

25 reviewers had the following to say about Guru's features:

Jeremy K.

Best Knowledge Management

2020-03-06

We use it across our whole organization to keep everyone informed on new feature updates and decks to be accessed - super useful tool!

Pros

This is the first company where I've worked where they have a knowledge management software - I wish I knew about this earlier!

Cons

The software is only as useful as the content you have inside it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rob S.

The Company Brain

2020-05-26

Guru helps us get new hires up to speed quickly and helps our fast growing organization keep everyone on the same page. Stops interruptions and the frustration of trying to find the right and most recent information. Solves the huge timezone challenges with teams working globally and it is impossible to connect to head office easily.

Pros

New hires absolutely love being able to find the information then need and trust it once they have found it. 1) Ease of use: Integration with GSuite and a Chrome extension make it easy to find and create content 2) Great search function and AI 3) Validation of information so users know what they are reading is current.

Cons

It has an export to PDF function that we will never use because you can't create nice looking cards.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Nate E.

Simple to use, easy to update, and way better than Google Drive

2021-01-29

If you need a better way to organize sales material, important internal employee info, (i.e. equity FAQs, or ERG information, etc.) than this is much more seamless and easily searchable way for your team.

Pros

For everyone else, they can leave comments and make suggestions so your data stays fresh and can be crowdsourced.

Cons

Like anything, the cards can get a bit out of control, it can be hard to update and integrations are limited.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 501-1000 employees)

Good for company-owned content

2018-09-25

We use Guru to better organize our assets for easy sharing and distribution amongst the team.

Pros

It's a great way for Directors, VPs, to control what folks access.

Cons

Not good for knowledge share amongst peers.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Tyas P.

The simplest and fastest application for finding information!

2019-08-22

As a Student, I am very satisfied using the GURU add-on, because I can access various information quickly.

Pros

GURU (add on version) has an easy access feature so information search can be done very quickly!

Cons

The trial version is limited in some access features.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Hospitality company, 501-1000 employees)

Browser add on is the best feature for quick access to information

2018-04-11

Easy to create information, and easy access through it's browser add on.

Pros

The browser add on is great because you can access quickly links and information that are used on a daily basis, instead of having to go to type an intranet website and search what you need.

Cons

Is the only piece missing for a perfect place to store and search for information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jorgen P.

Great for when your team is small

2019-12-03

However, as the content in our Guru grew, it was difficult to find and update information in our Guru.

Pros

Simple notes Can be accessed anywhere with their Chrome extension Supported rich notes (html, images)

Cons

Lack of organization Very opinionated (you have to think like Guru's team to really utilize their product) Difficult to maintain as the amount of content in your Guru expands Awful searching

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No
Read more
Ourania L.

Useful for customer support internal knowledge

2021-03-19

It's very handy for new team members to have quick access to internal team knowledge!

Pros

It's easy to use in conjunction with customer support ticket systems.

Cons

I would appreciate a better search function and a better dashboard UX. It's not very intuitive when you fist use it, but you end up figuring out where everything is pretty quickly nonetheless.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Guru is helpful

2018-09-20

It's nice to have, but not necessary.

Pros

Guru is great to have when you have a large team and a lot of information that needs to be shared across the whole team.

Cons

I wish that Guru had more integrations and was easier to access.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Kaitlin H.

User friendly knowledge base tool

2021-03-30

I pull up Guru cards on a daily basis and rely on this tool for the pivotal information needed to do my job.

Pros

It's not overly complicated or difficult to navigate. The search feature is solid which makes it easy to find what information you need quickly.

Cons

It would be great if the tool recognized similar content across card so that information could be easily consolidated without manual intervention.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan S.

Saves time for support, sales, and onboarding

2018-09-12

Overall, this tool has saved my team time and nurtured communication between ourselves and with our own selves from the past!

Pros

+ Easy, fast search for information through Chrome browser extension + Integration with Slack makes sharing or creating cards a breeze

Cons

- Verifying cards becomes daunting if you don't regularly groom the knowledge base

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 201-500 employees)

More engaging than Confluence.

2021-03-13

Overall, guru was able to Help share and disperse information to our entire organization.

Pros

Knowledge alerts. These allowed us to share information with the rest of the organization through guru and kept them updated with products announcements and support questions.

Cons

Set up was a bit labor-intensive but once you put the effort in it pays off and you’re well on your way. The dashboard layout could use some experience changes but for the most part it is intuitive and easy to use.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin C.

Helpful Knowledge Base Tool

2019-04-30

As far as content / documentation systems go, Guru is a great one.

Pros

- Easily organize, update, and otherwise manage all content. - Understand how content is being used with features like "Trust Score" and other reporting capabilities

Cons

- As with any knowledge base, there is a lot of manual maintenance to keep the ecosystem in tip top shape. - The tagging and categorization features do not always scale very well.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
David S.

Easy to use company Wiki

2019-03-21

Pros

Easy to share and update information across organization.

Cons

It's a useful tool for gathering company wide FAQs and SME Knowledge.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Guru is a necessity!

2018-09-28

Guru is especially necessary for newer people within the company!

Pros

If I need a quick answer and don't want to ask someone on a different team, I can quickly search it on Guru and find the answer.

Cons

Sometimes it's difficult for me to find the "activity" page but only because it's underneath the Dashboard.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Retail company, 501-1000 employees)

Guru Review

2019-10-30

Overall, I have had a very good experience using Guru as a tool and would definitely recommend it to my colleagues.

Pros

The chrome extension is a very good feature.

Cons

Could provide better customer support. Could provide better pricing structure as compared to its competitors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Emile L.

Guru lets you stay informed

2021-03-02

And again, the UI is very nice and makes using the software very enjoyable.

Pros

I love the user interface--it is perfect and I love easy-to-use software.

Cons

I will say that the search feature could be slightly improved--when the list is generated after the search, it cold be more organized?

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Internet company, 51-200 employees)

GURU changes everything

2018-01-31

Pros

Ease of Use: Navigation, the UI/UX, the card editor, organization is all incredibly well thought out and put together.

Cons

This is just one thing to be careful of; who controls the knowledge; who controls access to that knowledge?

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(E-Learning company, 11-50 employees)

Amazing Business Knowledge App

2019-11-17

It really helps me quite my teammates quite educated on what's new in the company and this saves a LOT of of talking or explaining. I'm really glad Guru exists.

Pros

I really like the fact that every knowledge card can be easily organized into boards and the level of permission configuration is so high and reliable.

Cons

The search tool speed was never great either.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Great idea, not so great usability

2018-10-14

We had to leave because the search functionality did not work and we ended up missing cards.

Pros

Great UI. Easy to navigate through different cards.

Cons

The search functionality is absolutely awful.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Gabriella Q.

Great tool for storing useful knowledge tools!

2019-10-31

If they need to they can star the card for future reference and leave comments to gain clarity.

Pros

It’s easy for admins to add edits and also allows users to comment and tag themselves in information that may need updating.

Cons

We switched from a different software for its ability to allow users to track and comment on cards

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Health, Wellness and Fitness company, 1001-5000 employees)

Guru Review

2019-04-24

Pros

Information can be accessed a variety of ways, such as browser or web extension making the app customizable to individual's preferences.

Cons

Takes a decent amount of training to get the hang of using the software.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Awesome for quick answers to call questions

2019-07-23

Pros

I love how it integrates so seamlessly in Zendesk and Slack, tools we use daily.

Cons

It would be nice to be able to search our internal help desk as well

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 51-200 employees)

Guru fit our support team's needs perfectly!

2019-03-14

I lead the effort to find a solution for our internal documentation and researched many options. Guru stood out from the others by a long shot. As soon as we tried it we knew we couldn't live without it. Our support team adopted it and pretty soon the developers were on board too. "There's a Guru card for that!" is a common saying in our office now when someone asks a question. Really couldn't live without this now.

Pros

The "cards" idea was genius as we tend to drop all sorts of information in them that we wouldn't bother to put in a document.

Cons

I was I could uncouple a card from the dropdown list that the Chrome extension displays and move it around my screen so I could see what's underneath.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
William A.

Guru - Easy to Use

2020-02-29

I have easy access to the policies that my company has while I'm doing my own work.

Pros

The chrome extension allows us to have easy access to policies while working through different items.

Cons

I think there could be more clarification as to why cards need to be verified. It would be nice if there was also was an admin position that could instantly verify cards.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more