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Helpjuice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based knowledge management platform
Table of Contents
Helpjuice - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Helpjuice overview
What is Helpjuice?
Helpjuice is a cloud-based knowledge management platform that helps small, mid-size and large enterprises build and maintain knowledge bases. The knowledge base can be used by both employees as well as external customers.
Helpjuice lets companies centralize all information in a single knowledge base and allows everyone within the company or department to access its content and activity. A searchable knowledge base - as provided by Helpjuice - encourages and enables customers to self-serve, solve doubts and resolve issues without having to contact a customer service team. The solution offers search functionality as well as supports customization of tools and controls with companies also able to customize the knowledge base with their logo and colors. Administrators can set role-based permissions and track the performance of top contributors to the knowledge base. Contributors can also tag the documents with keywords to improve its findability.
Helpjuice lets users assign different access levels to content including public, specific-users, URL-based and internal staff only access. Members can group the content on the knowledge base and set the order in which it will be presented to users. The software offers analytics capabilities that help to filter data and improve customer support. Advanced analytics features including visual analytics help to derive insights and actionable data.
Helpjuice can be used by businesses in a variety of industry segments. Current customers include Stanford University, Gumroad, BitPay, MoneyGram, Bench, and Walmart.
Key benefits of using Helpjuice
• The software helps companies save costs on their customer service team as clients will be able to solve many of their doubts using the knowledge base.
• Advanced analytics capabilities help to visualize data and provide insights on how to improve customer support.
• Helpjuice supports document tagging and content grouping functions that help to improve findability and user experience.
• Helpjuice is suitable for remote teams and offers features such as user access controls, performance tracking, customization, and styling tools.
Helpjuice’s user interface
Helpjuice pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.4
Ease of use
4.6
Customer support
4.8
Reviews sentiment
What do users say about Helpjuice?
Great support and feedback into the roadmap.
Select to learn more
Who uses Helpjuice?
Based on 102 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Helpjuice's key features
Most critical features, based on insights from Helpjuice users:
All Helpjuice features
Features rating:
Helpjuice awards
Helpjuice alternatives
Helpjuice
Starting from
120
Per month
Guru
Starting from
No pricing info
Connecteam
Starting from
No pricing info
Confluence
Starting from
No pricing info
Helpjuice pricing
Pricing plans
Pricing details:
User opinions about Helpjuice price and value
Value for money rating:
To see what individual users think of Helpjuice's price and value, check out the review snippets below.
Trisha D.
Tech Support Team Lead
Caine N.
Product Manager
Helpjuice integrations (19)
Integrations rated by users
We looked at 102 user reviews to identify which products are mentioned as Helpjuice integrations and how users feel about them.
Integration rating: 4.0 (1)
Helpjuice customer support
What do users say about Helpjuice customer support?
Customer support rating:
We analyzed 43 verified user reviews to identify positive and negative aspects of Helpjuice customer support.
Widely noted by reviewers, Helpjuice's support team is highly responsive and resolves issues quickly, often within 24 hours.
A significant portion of users highlight the team's willingness to go above and beyond, offering proactive and personalized assistance.
The majority of users appreciate the ease of contacting support, mentioning helpful live chat, demos, and ongoing availability.
A large number of users value the team's expertise in handling migrations, customization, and providing actionable solutions.
Support options
Training options
To see what individual users say about Helpjuice's customer support, check out the review snippets below.
“I have been impressed with the level of customer service, whether it was live chat addressing a question about formatting of an article (sent me a video of how specifically address an issue in my article) or working with me to ensure the site looks the way I want with customization requests. ”
Brian P.
Director of Operations
“I was amazed with the speed and quality of support provided, them pro-actively handling migration of our existing KB (for free during the trial period!), and in general the ease of managing the KB from their system.”
Dreas v.
“Their team goes above and beyond to help make sure you have everything you need, just they way you want it. If I ever have a question or concern, they're quick to respond and always willing to help. ”
Brianna D.
Helpjuice FAQs
Helpjuice has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Helpjuice support?
Helpjuice supports the following languages:
English
Q. Does Helpjuice offer an API?
Yes, Helpjuice has an API available for use.
Q. What level of support does Helpjuice offer?
Helpjuice offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)
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