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Top Rated Instant Messaging & Chat Software with Communication Management in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Communication management in instant messaging and chat software facilitates group and individual conversations, tracks interactions, allows file sharing, and integrates with other tools to ensure efficient and organized communication. Our reviewers in instant messaging & chat software rated this feature as highly important.

8 Best Instant Messaging & Chat Software with Communication Management

Product
User rating
Starting price
Basecamp logo
4.4
(14.4K)
15
per user/per month
learn more
Microsoft Viva Engage logo
4.2
(819)
8
per user/per month
learn more
Webex Suite logo
4.4
(7.3K)
25
per user/per month
learn more
GoTo Meeting logo
4.5
(11.5K)
14
per user/per month
learn more
Slack logo
4.7
(24K)
8.75
per user/per month
learn more
Trello logo
4.5
(23.4K)
5
per user/per month
learn more
Google Workspace logo
4.7
(17.4K)
7
per user/per month
learn more
Microsoft Teams logo
4.5
(10.9K)
4
per user/per month
learn more

See other top Instant Messaging & Chat products with communication management

How we picked the 8 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Instant Messaging & Chat software category. They also needed to have sufficient reviews about communication management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for communication management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 8 best products

Basecamp logo
Reviews Sentiment
 
 
 
1-2(319)
3-4(6,845)
5(7,242)
Key Features
Real-Time Chat4.4
Real-Time Notifications4.6

User insights about the communication management feature

Reviewers feel that Basecamp's communication management is effective for team collaboration, with features like message boards, chat rooms, and direct messaging. They appreciate the ability to comment directly on projects and notify team members. However, some users note that important messages can get buried and searching for specific communications can be challenging.

See related user reviews

“Basecamp's communication tools promote efficient and transparent team communication. Features like message boards, chat rooms, and direct messaging provide various channels for discussion, allowing teams to collaborate, share ideas, and resolve issues effectively.”
MD

Matt D.

Software Developer

“You can chat about specific to-dos, tag other users, there are campfires under each project and team, and you can ping people to talk to them privately. Also you can put yourself into focus mode or get emails summing up all the communications, if you need to focus on your tasks. Quite nice. ”
NN

Nate N.

Web Developer

Starting price
15per user /
per month
learn more
Pros and Cons based on 14,406 verified reviews

Efficient file sharing

Enhanced team communication

Streamlined team collaboration

Effective project organization

Seamless client management

Frequent technical issues

Overwhelming notifications

Inefficient search functionality

Limited layout customization

Subpar user experience

See pros and cons details
Microsoft Viva Engage logo
Reviews Sentiment
 
 
 
1-2(33)
3-4(418)
5(368)
Key Features
Real-Time Chat4.4
Real-Time Notifications

User insights about the communication management feature

Users report that Microsoft Viva Engage's communication management is well-organized and user-friendly, facilitating interaction and collaboration within organizations. They appreciate the ability to create private and public groups, mention specific teams, and segregate conversations into threads. However, some find the interface challenging to navigate and receive unwanted notifications.
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“Yammer is considered one of the best Communication Management tole as it allows to interaction and communicate directly with any member in the organization besides creating private and public groups”
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Mohamed E.

Compliance Analyst

“Communication Management is great and organized in a way that is very user friendly, so the participants are not confused as to what is transpiring in the communication thread.”
KC

KImberly C.

Regional Sales Manager

Starting price
8per user /
per month
learn more
Pros and Cons based on 819 verified reviews
Verified reviewer profile picture

Global colleague communication

Efficient file sharing

Centralized news sharing

Enhanced employee engagement

Overwhelming notifications

Disorganized post management

Outdated user interface

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,015)
Key Features
Real-Time Chat4.5
Real-Time Notifications4.6

User insights about the communication management feature

Reviewers appreciate Webex Suite's communication management, noting its effectiveness for video, chat, and audio communication. They value features like screen sharing, Q&A, and reactions, which enhance meeting interactions. Users find it easy to manage communications, track conversations, and join meetings via various platforms, though some mention issues with external audio suppliers.
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“Communication management is awesome. You can join webex via desktop app, through browser, or mobile app. Also you can dial in if you want to join only through the audio.”
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Anand G.

consultant

“the way to communicate in video, chat, Q&A reactions. Tools in video, audio like mute to avoid distractions.”
JR

Janet R.

Account Manager

Starting price
25per user /
per month
learn more
Pros and Cons based on 7,395 verified reviews
Verified reviewer profile picture

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
GoTo Meeting logo
Reviews Sentiment
 
 
 
1-2(166)
3-4(4,838)
5(6,521)
Key Features
Real-Time Chat4.5
Real-Time Notifications

User insights about the communication management feature

Reviewers indicate that GoTo Meeting's communication management is critical for effective remote meetings, with features like video, chat, and text enhancing user interaction. They appreciate the ability to manage who can speak and mute participants, ensuring smooth communication. Users also value the tool's reliability and ease of use for organizing and conducting meetings.
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“Admins have complete control over who can speak and mute those who do not understand how to mute themselves. This keeps the communication flowing from only those who need to speak and allows the others the ability to listen without distraction. ”
JY

Jason Y.

Emergency Management Director

“Helps all parties involved in the meeting to be able to communicate with each other and then eschew noise and disorder ”
Verified reviewer profile picture

Adebayo A.

Director

Starting price
14per user /
per month
learn more
Pros and Cons based on 11,525 verified reviews
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Seamless remote connectivity

Enhanced team collaboration

Effective webinar hosting

Efficient collaborative sharing

Positive GoToMeeting experience

Frequent connection lag

Persistent audio issues

Cumbersome download process

Inferior to competitors

Unstable connection

See pros and cons details
Slack logo
Reviews Sentiment
 
 
 
1-2(175)
3-4(6,598)
5(17,263)
Key Features
Real-Time Chat4.8
Real-Time Notifications4.7

User insights about the communication management feature

Reviewers indicate that Slack's communication management is highly effective, with features like channels, threads, and direct messages facilitating organized and efficient communication. They appreciate the ability to flag, highlight, and set reminders for messages, ensuring nothing is missed. Users also value the integration with third-party tools and the ease of setting up channels for specific topics, enhancing team collaboration.
Verified reviewer profile picture

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“Being able to keep track of messages - flag them, highlight them, mark as unread, set reminders. it allows me to never miss any messages from coworkers and stay on top of my work efficiently. ”
SB

Spencer B.

office administrative

“It helps communicating through large teams, reducing the clutter of emails, and doing so in channels grouped by different verticals (native groups, cross-org groups, per project, per interest, etc.)”
Verified reviewer profile picture

Yaniv V.

Director, QA & Processes

Starting price
8.75per user /
per month
learn more
Pros and Cons based on 24,036 verified reviews
Verified reviewer profile picture

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
Trello logo
Reviews Sentiment
 
 
 
1-2(237)
3-4(8,675)
5(14,571)
Key Features
Real-Time Chat
Real-Time Notifications4.5

User insights about the communication management feature

Users find Trello's communication management helpful for project collaboration, with features like comments, tagging, and notifications enhancing team interaction. They appreciate the ability to leave comments on cards, tag team members, and track task progress. However, some reviewers prefer using other messaging apps like Slack for more comprehensive communication needs.

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“This is another thing I love in Trello. The comment feature serves its purpose and you can even mention a team member to make sure that they they will be notified. It can also be used for a more accessible announcement.”
Mt

Maria t.

Freelance Writer

“With real time editing it helps to keep my partner and I on the same page with tasks and the communication open”
LS

Liew S.

Freelancer

Starting price
5per user /
per month
learn more
Pros and Cons based on 23,483 verified reviews

Flexible task organization

Effective team collaboration

Intuitive drag-and-drop interface

Comprehensive track management

Inadequate notification system

Pricing concerns and limitations

Limited file management

See pros and cons details
Google Workspace logo
Reviews Sentiment
 
 
 
1-2(165)
3-4(4,154)
5(13,152)
Key Features
Real-Time Chat4.6
Real-Time Notifications4.5

User insights about the communication management feature

Users report that Google Workspace's communication management integrates Gmail, Google Chat, and Google Meet, providing multiple channels for real-time conversations, video calls, and emails. They find it beneficial for staying connected, especially when working remotely. Reviewers appreciate the ease of managing communication across different tools and the ability to keep project discussions organized and clear.

See related user reviews

“I can create groups to manage email lists and forums. I can utilize Gmail for email, Google Meet for video, and Google Chat for instant messaging with my staff.”
DC

Desiree C.

Owner and Addiction Counselor

“"Communication Management" in Google Workspace significantly enhances its overall productivity and collaboration capabilities. By integrating tools like Gmail, Google Chat, and Google Meet, it allows for seamless and efficient communication within te”
GU

Godswill U.

graphic designer

Starting price
7per user /
per month
learn more
Pros and Cons based on 17,471 verified reviews

Effective remote teamwork

Enhanced workflow efficiency

Accessible cloud storage

Seamless document sharing

Seamless app integration

Dependence on internet

Inconsistent customer support

High costs and limitations

Complex account management

Challenging file management

See pros and cons details
Microsoft Teams logo
Reviews Sentiment
 
 
 
1-2(199)
3-4(4,372)
5(6,360)
Key Features
Real-Time Chat4.7
Real-Time Notifications4.6

User insights about the communication management feature

Reviewers highlight Microsoft Teams' robust communication management, noting its capacity to track chats, calls, and meetings in one place. They appreciate the ease of setting up groups, channels, and private chats, as well as the integration with other Microsoft Office apps. Users find it essential for remote work, allowing for clear, real-time collaboration and efficient management of team communications.

See related user reviews

“We use the program daily for inter-department communication. Allows us to have a log of calls between our team as well as a running chat.”
SA

Scott A.

Estimator

“The Communication Management in Microsoft Teams is convenient and cohesive. It is a great medium for classes, group works, and many more. How the application values communication is great, since with our situation today, it lets you communicate with people across different locations at a faster and easier pace. ”
LS

Lervyn S.

Freelancer

Starting price
4per user /
per month
learn more
Pros and Cons based on 10,931 verified reviews

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details

Other Top Rated Instant Messaging & Chat Software with Communication Management in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Google Workspace logo
Category Leaders

Collaboration application suite for teams

learn more
Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Read more about Google Workspace

Users also considered
Trello logo

Visual collaboration tool for shared project perspectives

learn more
Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Read more about Trello

Users also considered
Asana logo

Project tracking and workflow management platform

learn more
Asana is a chat and collaboration tool where you can connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and gantt charts, organize work your way. Join millions of teams across 190 countries who use Asana to get more done.

Read more about Asana

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

learn more
GoToMeeting is an IM & chat tool that allows users to host an online meeting with high-definition video conferencing from their Mac, PC, iPad, iPhone or Android device, with up to 250 participants. Users can meet, screen share and chat via internet browser, mobile or desktop application.

Read more about GoTo Meeting

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

learn more
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Basecamp logo

Flexible project management and team communication tool

learn more
Basecamp is a comprehensive project management software that helps teams stay organized and on track. Trusted by millions, Basecamp puts everything needed to get work done in one place, providing a structured way to manage projects, collaborate with clients, and communicate company-wide

Read more about Basecamp

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Connecteam is the collaboration, engagement and communication app that moves work forward and keeps your team connected in the tap of a button.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Read more about monday.com

Users also considered
ClickUp logo

Productivity platform for marketing agencies

learn more
ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

learn more
ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ScreenConnect

Users also considered
Miro logo

Miro is a visual workspace for innovation

learn more
Miro is #1 collaborative whiteboard platform, trusted by over 13M users worldwide. Easily collaborate, ideate and centralize communication. Get feedback, reviews, and approvals with multiple communication options using video, chat, commenting and many other collaborative features and integrations!

Read more about Miro

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Homebase logo

All-in-one platform to manage hourly team

learn more
All-in-one team management with scheduling, time tracking, time clock, payroll, onboarding, HR, and communication tools for small businesses.

Read more about Homebase

Users also considered
When I Work logo

Staff scheduling, time tracking, and communication tool

learn more
Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily, and send the schedule to staff with just a click. Save time. Improve accountability. 14-day free trial.

Read more about When I Work

Users also considered
Zoho Meeting logo
Category Leaders

Web conferencing tool to host online meetings and webinars.

learn more
Use Zoho Meeting's built-in instant messenger tool to send instant chat messages to meeting participants during web conferences

Read more about Zoho Meeting

Users also considered
Workplace from Meta logo

A simple and secure way to connect your organization.

learn more
Workplace from Facebook is a secure enterprise social networking platform that allows co-workers to connect immediately via Work Chat instant messaging

Read more about Workplace from Meta

Users also considered
Avaza logo
Category Leaders

All-in-one, client-focused project management for teams.

learn more
Avaza is a business management solution which includes features for project management, resource scheduling, online timesheets, expense management, online invoicing, recurring invoicing, quotes and invoices, and more. Avaza also integrates with third party platforms to streamline workflows.

Read more about Avaza

Users also considered
Nifty logo

Project management, task tracking, & team collaboration hub.

learn more
Nifty is a remote collaboration hub designed to manage projects, goals, communications, and teams all in one place. With Nifty, all over the place becomes all-in-one place. Every part of managing a project's lifecycle is here.

Read more about Nifty

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history.

Read more about Bitrix24

Users also considered
Weave logo

Customer communication and appointment scheduling solution

learn more
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Microsoft Viva Engage logo

Enterprise Social Network (ESN) to connect and communicate

learn more
Microsoft Viva Engage is a private enterprise social networking solution that enables employees to collaborate securely across time and distance. Microsoft Viva Engage provides a single, secure platform on which companies can share information, resources and business applications

Read more about Microsoft Viva Engage

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

learn more
With 3CX’s integrated live chat feature your website and Facebook page visitors are able to start a chat or call in real-time. Your agents can answer them immediately from their 3CX web client or app. If chat is not enough, they can switch to a call or video in a single click.

Read more about 3CX

Users also considered
Flock logo

Communication and collaboration platform for teams

learn more
Flock is a collaborative messaging app for teams which enables users to discuss projects and find and share information and ideas effectively and efficiently

Read more about Flock

Users also considered

Key features for Instant Messaging & Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Chat: Reviewers highlight the instant communication, ability to share media, group chats, and notifications as crucial for staying connected and productive. 93% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users value the customizable, immediate alerts for messages and activities, ensuring they stay informed and responsive. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers appreciate the convenience of accessing tools and communication features from mobile devices, enhancing flexibility and productivity on the go. 91% of reviewers rated this feature as important or highly important.
  • Document Storage: Users emphasize secure, easily accessible cloud storage with integration capabilities for efficient file sharing and collaboration. 90% of reviewers rated this feature as important or highly important.
  • Two-Way Audio & Video: Reviewers note the high-quality audio and video for clear communication, vital for meetings, remote work, and maintaining personal connections. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users find screen sharing essential for real-time collaboration, presentations, and remote support, enhancing overall communication and teamwork. 86% of reviewers rated this feature as important or highly important.