getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

Top Rated Instant Messaging & Chat Software with Workflow Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Workflow management improves coordination, automates tasks, and enhances productivity. It provides clear visibility into task progress, facilitates seamless communication, and integrates with various tools to streamline operations. Our reviewers in instant messaging & chat software rated this feature as highly important.

6 Best Instant Messaging & Chat Software with Workflow Management

Product
User rating
Starting price
Asana logo
4.5
(13.5K)
10.99
per user/per month
learn more
Trello logo
4.5
(23.4K)
5
per user/per month
learn more
Google Workspace logo
4.7
(17.4K)
7
per user/per month
learn more
Slack logo
4.7
(24K)
8.75
per user/per month
learn more
monday.com logo
4.6
(5.7K)
9
per user/per month
learn more
ClickUp logo
4.6
(4.5K)
10
per user/per month
learn more

See other top Instant Messaging & Chat products with workflow management

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Instant Messaging & Chat software category. They also needed to have sufficient reviews about workflow management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for workflow management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Asana logo
Reviews Sentiment
 
 
 
1-2(230)
3-4(5,264)
5(8,050)
Key Features
Real-Time Chat4.3
Real-Time Notifications4.5

User insights about the workflow management feature

Reviewers appreciate Asana's workflow management for its ease of use and customization. They highlight the ability to set up automations, assign tasks, and track progress in real-time. Users find the visual representation of workflows helpful and value the integration with other tools. They say it enhances productivity, accountability, and collaboration within teams.
Verified reviewer profile picture
Verified reviewer profile picture

See related user reviews

“Workflow Management make you customize Asana to match your workflow and add structure to any project. Just view your tasks in Board, Timeline, Calendar or list view which makes it simple for easy workflow.”
Verified reviewer profile picture

Abraham K.

Graphic Designer

“Asana's workflow management has enhanced our productivity by ensuring tasks move smoothly from start to finish, making it a valuable tool for any team aiming to optimize their workflows.”
Verified reviewer profile picture

NENA C.

Teacher

Starting price
10.99per user /
per month
learn more
Pros and Cons based on 13,544 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Comprehensive project tracking

Enhanced team collaboration

Efficient task organization

Effective employee management

Overwhelming email notifications

High premium costs

Complex user experience

See pros and cons details
Trello logo
Reviews Sentiment
 
 
 
1-2(237)
3-4(8,675)
5(14,571)
Key Features
Real-Time Chat
Real-Time Notifications4.5

User insights about the workflow management feature

Reviewers indicate Trello's workflow management is highly visual and intuitive, allowing users to create custom boards and lists to reflect their unique workflows. They find the Kanban methodology easy to implement, and appreciate the ability to move tasks through various stages. Users also value the integration with other services and the flexibility in organizing tasks and roles within teams.

See related user reviews

“Establishing an effective board structure is crucial for workflow management. Create lists that represent different stages or phases of your workflow, such as "To-Do," "In Progress," "Review," and "Completed." This visual representation helps track progress and ensures a smooth flow of tasks.”
MD

Matt D.

Software Developer

“Workflow management in Trello is crucial for streamlining processes, ensuring tasks move through predefined stages smoothly, and maintaining consistency in project execution. It enhances efficiency, reduces bottlenecks, and helps teams collaborate effectively, ultimately leading to better project outcomes.”
SP

Sumit P.

owner

Starting price
5per user /
per month
learn more
Pros and Cons based on 23,483 verified reviews

Flexible task organization

Effective team collaboration

Intuitive drag-and-drop interface

Comprehensive track management

Inadequate notification system

Pricing concerns and limitations

Limited file management

See pros and cons details
Google Workspace logo
Reviews Sentiment
 
 
 
1-2(165)
3-4(4,154)
5(13,150)
Key Features
Real-Time Chat4.6
Real-Time Notifications4.5

User insights about the workflow management feature

Reviewers indicate Google Workspace's workflow management is useful for organizing tasks and collaborating with teams. They appreciate the integration with Gmail, Google Drive, Calendar, and other tools, which enhances productivity. Users find it easy to track progress and manage daily workflows, although some mention a lack of advanced automation features.

See related user reviews

“great for managing work flows, from Google Sheet add-ons to Workflow automation software - there are various options to help your workflow run smoothly also helping businesses streamline operations, improve collaboration, and reduce errors”
AB

Anwar B.

Senior Technical Specialist

“I'm passionate about efficient workflows, and google workspace is awesome with providing options to organize, automate, integrate, and improve workflows.”
KK

Keri K.

Operations

Starting price
7per user /
per month
learn more
Pros and Cons based on 17,469 verified reviews

Effective remote teamwork

Enhanced workflow efficiency

Accessible cloud storage

Seamless document sharing

Seamless app integration

Dependence on internet

Inconsistent customer support

High costs and limitations

Complex account management

Challenging file management

See pros and cons details
Slack logo
Reviews Sentiment
 
 
 
1-2(175)
3-4(6,598)
5(17,262)
Key Features
Real-Time Chat4.8
Real-Time Notifications4.7

User insights about the workflow management feature

Reviewers appreciate Slack's workflow management for its integration capabilities and automation features. They find it enhances collaboration by centralizing communication and structuring work processes. Users value the ability to create custom workflows and integrate with various tools, though some mention it can be overwhelming with larger teams. They also highlight the platform's adaptability and ease of use.

See related user reviews

“Workflow Management impacts Slack by leveraging its communication channels and integration capabilities to streamline processes, automate tasks, and enhance collaboration across teams. Through integrations with various tools and services”
aa

azza a.

international admissions and visa specialist

“Workflow management in Slack enhances collaboration by structuring work processes, integrating tools to automate tasks, ensuring transparency in task tracking and deadlines, centralizing communication to reduce context switching, and adapting.”
KB

Kim B.

Content Moderator

Starting price
8.75per user /
per month
learn more
Pros and Cons based on 24,035 verified reviews

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
monday.com logo
Reviews Sentiment
 
 
 
1-2(71)
3-4(1,936)
5(3,713)
Key Features
Real-Time Chat
Real-Time Notifications4.5

User insights about the workflow management feature

Reviewers find monday.com's workflow management efficient and customizable. They appreciate the drag-and-drop functionality, the ability to create and edit templates, and the integration with other tools. Users report that it helps visualize workflows, track progress, and manage tasks effectively. They also value the automation features and the platform's user-friendly interface.
Verified reviewer profile picture

See related user reviews

“The automations that come with Monday.com are next level, having the ability to create an entire workflow for our on-boarding and off-boarding process all whilst keeping everything into one platform is fantastic.”
RS

Rian S.

IT Manager

“Monday.com has the most efficient workflows management algorithm for teams, it helps the users to visualize workflows through flexible, customizable tools. Creating a workflow is a simple drag & drop process and users can also edit the existing templates.”
Verified reviewer profile picture

Shubham V.

Manager

Starting price
9per user /
per month
learn more
Pros and Cons based on 5,720 verified reviews
Verified reviewer profile picture

Boosts team productivity

Effective progress tracking

Enhanced organization capabilities

Visual task management

Highly customizable platform

High costs for small teams

Overwhelming email notifications

Occasional performance issues

Limited mobile functionality

See pros and cons details
ClickUp logo
Reviews Sentiment
 
 
 
1-2(50)
3-4(1,342)
5(3,166)
Key Features
Real-Time Chat4.5
Real-Time Notifications4.5

User insights about the workflow management feature

Reviewers highlight ClickUp's workflow management for its customization and real-time tracking capabilities. They appreciate the ability to create detailed workflows with checklists, subtasks, and dependencies. Users find it valuable for improving productivity and collaboration, though some mention it can be complex to set up. They also value the platform's flexibility and user-friendly interface.

See related user reviews

“Workflow management helps us streamline our project management process. For instance, we set up a custom workflow for educational programs starting from ideation to facilitating. Each tasks is clearly defined and assigned to staff with deadlines”
BB

Bridgette B.

Manager of Education

“valuable for streamlining processes, In workflow management, ClickUp allows users to design and automate processes, set dependencies, and monitor progress.”
AL

Alaaeddine L.

Customer services

Starting price
10per user /
per month
learn more
Pros and Cons based on 4,558 verified reviews

Enhanced team collaboration

Boosted productivity

Comprehensive project management

High customization and flexibility

Continuous improvements

Slow performance speed

Inconsistent bug fixes

Complex navigation

Limited mobile support

Overwhelming email notifications

See pros and cons details

Other Top Rated Instant Messaging & Chat Software with Workflow Management in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Google Workspace logo
Category Leaders

Collaboration application suite for teams

learn more
Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Read more about Google Workspace

Users also considered
Trello logo

Visual collaboration tool for shared project perspectives

learn more
Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Read more about Trello

Users also considered
Asana logo

Project tracking and workflow management platform

learn more
Asana is a chat and collaboration tool where you can connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and gantt charts, organize work your way. Join millions of teams across 190 countries who use Asana to get more done.

Read more about Asana

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

learn more
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Basecamp logo

Flexible project management and team communication tool

learn more
Basecamp is a comprehensive project management software that helps teams stay organized and on track. Trusted by millions, Basecamp puts everything needed to get work done in one place, providing a structured way to manage projects, collaborate with clients, and communicate company-wide

Read more about Basecamp

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Connecteam is the collaboration, engagement and communication app that moves work forward and keeps your team connected in the tap of a button.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Read more about monday.com

Users also considered
ClickUp logo

Productivity platform for marketing agencies

learn more
ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Miro logo

Miro is a visual workspace for innovation

learn more
Miro is #1 collaborative whiteboard platform, trusted by over 13M users worldwide. Easily collaborate, ideate and centralize communication. Get feedback, reviews, and approvals with multiple communication options using video, chat, commenting and many other collaborative features and integrations!

Read more about Miro

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Homebase logo

All-in-one platform to manage hourly team

learn more
All-in-one team management with scheduling, time tracking, time clock, payroll, onboarding, HR, and communication tools for small businesses.

Read more about Homebase

Users also considered
Workplace from Meta logo

A simple and secure way to connect your organization.

learn more
Workplace from Facebook is a secure enterprise social networking platform that allows co-workers to connect immediately via Work Chat instant messaging

Read more about Workplace from Meta

Users also considered
Trainual logo

Onboarding and training software

learn more
Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

Users also considered
Avaza logo
Category Leaders

All-in-one, client-focused project management for teams.

learn more
Avaza is a business management solution which includes features for project management, resource scheduling, online timesheets, expense management, online invoicing, recurring invoicing, quotes and invoices, and more. Avaza also integrates with third party platforms to streamline workflows.

Read more about Avaza

Users also considered
Nifty logo

Project management, task tracking, & team collaboration hub.

learn more
Nifty is a remote collaboration hub designed to manage projects, goals, communications, and teams all in one place. With Nifty, all over the place becomes all-in-one place. Every part of managing a project's lifecycle is here.

Read more about Nifty

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Find your colleagues quickly in address book. See if they are available, busy or absent with the help of online indicator. Use group chat. View chat history.

Read more about Bitrix24

Users also considered
Weave logo

Customer communication and appointment scheduling solution

learn more
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Flock logo

Communication and collaboration platform for teams

learn more
Flock is a collaborative messaging app for teams which enables users to discuss projects and find and share information and ideas effectively and efficiently

Read more about Flock

Users also considered
Front logo

AI-enabled customer service platform for collaboration

learn more
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

Read more about Front

Users also considered
Podio logo

Cloud-based tool for collaborating on and managing projects

learn more
Podio is a business software that helps teams work together more effectively. It provides a centralized platform for managing projects, tasks, and communication. Podio caters to a range of industries, including accounting, real estate, and marketing agencies, enabling teams to streamline their workflows and boost productivity.
A tool that your team will love to use, that's entirely customizable to suit how you run projects most efficiently.

Read more about Podio

Users also considered
Runrun.it logo
Category Leaders

Cloud-based work management platform

learn more
Runrun.it is a cloud-based work management platform that enables enterprises to manage tasks and projects, improve collaboration across teams, and analyze productivity metrics to measure performance. The solution is designed to provide teams with a single source of truth on their projects & tasks.

Read more about Runrun.it

Users also considered
Taskworld logo

Collaborative project management with built-in chat

learn more
Taskworld is a cloud-based project and task management application which combines visual task boards, private & group messaging, project analytics, and more

Read more about Taskworld

Users also considered
FunctionFox logo

Timesheets & Project Management Software

learn more
FunctionFox is an online project management and timesheet software designed for creative companies, such as advertising, graphic design, marketing, public relations, and multimedia firms. Users can monitor multiple jobs, assign tasks, manage remote workers, and keep projects on track and on budget.

Read more about FunctionFox

Users also considered

Key features for Instant Messaging & Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Chat: Reviewers highlight instant communication, group chats, media sharing, real-time notifications, and integration with other tools. They value the immediacy, privacy, and collaborative capabilities. 93% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users appreciate the ability to stay up-to-date with immediate alerts for messages and activities. Customizable settings enhance productivity and ensure important updates are not missed. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers emphasize the convenience of accessing features on the go. They find mobile apps essential for staying connected, managing tasks, and communicating from anywhere. 91% of reviewers rated this feature as important or highly important.
  • Document Storage: Users value secure, cloud-based storage for easy access, sharing, and collaboration on files. Integration with other tools and centralized management enhance productivity. 90% of reviewers rated this feature as important or highly important.
  • Two-Way Audio & Video: Reviewers highlight clear audio and video quality, real-time communication, and the ability to record meetings. This feature supports effective collaboration and personal interaction. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users appreciate the ability to share their screen for presentations, collaboration, and troubleshooting. This feature is crucial for remote work, enhancing understanding and engagement. 86% of reviewers rated this feature as important or highly important.