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Top Rated Team Communication Software with Live Chat in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Live chat facilitates instant communication, enabling quick decision-making and information sharing during meetings without interrupting presentations. It supports remote work by maintaining continuous interaction, enhancing collaboration, and providing a more personal and immediate connection than emails. Our reviewers in team communication software rated this feature as highly important.

7 Best Team Communication Software with Live Chat

Product
User rating
Starting price
Webex Suite logo
4.4
(7.3K)
25
per user/per month
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GoTo Meeting logo
4.5
(11.5K)
14
per user/per month
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Google Workspace logo
4.7
(17.4K)
7
per user/per month
learn more
Slack logo
4.7
(24K)
8.75
per user/per month
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Microsoft Teams logo
4.5
(10.9K)
4
per user/per month
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Zoom Workplace logo
4.6
(14.5K)
14.99
per user/per month
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WhatsApp logo
4.7
(16.2K)
Empty state illustration for "No pricing info"

No pricing info

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See other top Team Communication products with live chat

How we picked the 7 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Team Communication software category. They also needed to have sufficient reviews about live chat, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for live chat, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 7 best products

Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,015)
Key Features
Mobile Access4.4
Real-Time Chat4.5

User insights about the live chat feature

Reviewers indicate that Webex Suite's live chat is easy to use and integrated seamlessly into the meeting interface. They find it valuable for real-time communication, asking questions without interrupting, and collaborating on projects. Users appreciate the ability to chat privately or with all participants, and the feature's stability and smooth operation enhance overall meeting engagement.

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“While your conferencing you can talk in the chat and It updates automatically, also, It doesn't interrupts the host or the videos, in the contrary, Is an excellent complement for the subject your touching in the meeting, to asign tasks and some other activities.”
PC

Patricia C.

Sales Consultant

“Live Chat helps the audience in the meeting to engage and express their ideass in a text format. Live Chat can also be used for QnA Purpose where audience can communicate with the meeting host and ask many number of questions to get answered. Live Chat also gives liability to the users or anyone present in the meeting to share any sort of text information with everyone in the meet. It helps meeting to be more engaging and collaborative. ”
IP

Ishaan P.

Software Engineer Intern

Starting price
25per user /
per month
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Pros and Cons based on 7,395 verified reviews

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
GoTo Meeting logo
Reviews Sentiment
 
 
 
1-2(166)
3-4(4,838)
5(6,521)
Key Features
Mobile Access4.4
Real-Time Chat4.5

User insights about the live chat feature

Reviewers indicate that GoTo Meeting's live chat is crucial for real-time interaction during webinars and meetings. They appreciate its ease of use, quick response times, and ability to communicate without interrupting the presenter. Users find it helpful for asking questions, sharing links, and resolving technical issues, enhancing overall meeting engagement.
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“Live chat in GoToMeeting webinars is important for our team, as we like to keep our audience engaged by offering up a place to drop questions, and comments and to ask for a deeper dive on points in the webinar. ”
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Jamie M.

Director of Marketing

“This is critical functionality, during any webinars and team meetings, real time interaction is very much required. GoTo gives good option to connect with users on real time basis.”
Verified reviewer profile picture

Prateek K.

Test Analyst

Starting price
14per user /
per month
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Pros and Cons based on 11,525 verified reviews
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Seamless remote connectivity

Enhanced team collaboration

Effective webinar hosting

Efficient collaborative sharing

Positive GoToMeeting experience

Frequent connection lag

Persistent audio issues

Cumbersome download process

Inferior to competitors

Unstable connection

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Google Workspace logo
Reviews Sentiment
 
 
 
1-2(165)
3-4(4,154)
5(13,152)
Key Features
Mobile Access4.6
Real-Time Chat4.6

User insights about the live chat feature

Users find Google Workspace's live chat feature essential for real-time communication and collaboration. They appreciate its integration with other Workspace tools, making it easy to share links and documents during meetings. Reviewers highlight its convenience, speed, and security, noting that it helps resolve issues quickly and boosts productivity.
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“Live chat in Google Workspace is important because it enables instant communication and collaboration between team members. It helps resolve issues quickly, facilitates real-time discussions, and boosts productivity by integrating with other Workspac”
AP

Anket P.

Cosmetic

“Real-Time Collaboration: You can quickly start conversations with team members, either one-on-one or in group chats (rooms or spaces), allowing for instant communication. The real-time nature of it makes collaboration fast and responsive.”
Verified reviewer profile picture

Willy L.

CEO

Starting price
7per user /
per month
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Pros and Cons based on 17,471 verified reviews
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Effective remote teamwork

Enhanced workflow efficiency

Accessible cloud storage

Seamless document sharing

Seamless app integration

Dependence on internet

Inconsistent customer support

High costs and limitations

Complex account management

Challenging file management

See pros and cons details
Slack logo
Reviews Sentiment
 
 
 
1-2(175)
3-4(6,598)
5(17,263)
Key Features
Mobile Access4.7
Real-Time Chat4.8

User insights about the live chat feature

Reviewers highlight Slack's live chat as a core feature for real-time communication and team collaboration. They appreciate its ease of use, instant messaging capabilities, and the ability to see if colleagues are available. Users find it valuable for resolving issues quickly, maintaining transparency, and keeping teams connected, especially in remote work settings.
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“slack is a collaboration tool with several functionalities, a real time chat where it facilitates a lot and values the communication between the teams. Even distant but making us close in communication and visibility ”
tp

thayrini p.

atendente/ vendedora

“Live chat offers us a realistic experience and actually takes us back to the physical ambiance of an office. I can actually feel that experience. Also the ability to mention the people by tagging ensures the speedy communication.”
Verified reviewer profile picture

Jitendra B.

Blogger

Starting price
8.75per user /
per month
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Pros and Cons based on 24,036 verified reviews
Verified reviewer profile picture

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
Microsoft Teams logo
Reviews Sentiment
 
 
 
1-2(199)
3-4(4,372)
5(6,360)
Key Features
Mobile Access4.4
Real-Time Chat4.7

User insights about the live chat feature

Reviewers appreciate Microsoft Teams' live chat for its real-time communication capabilities, allowing users to interact without interrupting meetings. They find it easy to use, reliable, and essential for remote work. Users value the ability to chat privately or in groups, share files, and integrate with other Microsoft tools, enhancing team collaboration.

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“Live Chat allows conversations to continue even while a main presentation is taking place. Questions and comments can be resolved in these chats, therefore avoiding interrupting or taking time from the main presentation.”
SC

Sara C.

scorer

“Live Chat allows for quick brainstorming to occur during meetings and this allows for more timely, productive results from these meetings.”
RD

Ron D.

Director of Athletics

Starting price
4per user /
per month
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Pros and Cons based on 10,931 verified reviews

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details
Zoom Workplace logo
Reviews Sentiment
 
 
 
1-2(86)
3-4(4,457)
5(9,978)
Key Features
Mobile Access4.6
Real-Time Chat4.6

User insights about the live chat feature

Users report that Zoom Workplace's live chat is essential for real-time communication during meetings. They appreciate its ease of use, ability to send messages without interrupting the speaker, and the option to chat privately or with the entire group. Reviewers find it useful for sharing links, asking questions, and enhancing overall meeting interaction.
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“Chat in the meeting allows me to send chat messages to other users within a meeting. I'm used to sending private messages to an individual user just as I can send messages to all participants. The host can choose who to chat with or disable chat for everyone.”
PL

Pierre L.

PhD student in Food science and Technology

“One of the most important feature for any virtual class is Live chat. When students are kept on mute, this is the only option through which they can ask questions, solve their queries. Also, through live chat links can be shared easily. ”
Verified reviewer profile picture

Rakshith R.

Operations Manager

Starting price
14.99per user /
per month
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Pros and Cons based on 14,521 verified reviews
Verified reviewer profile picture

Effective remote communication

Enhanced team collaboration

High-quality video conferencing

Effective online learning

Versatile webinar hosting

Frequent connection issues

Inconsistent audio control

Concerns about security

Limitations of free plan

High cost concerns

See pros and cons details
WhatsApp logo
Reviews Sentiment
 
 
 
1-2(114)
3-4(4,127)
5(12,052)
Key Features
Mobile Access4.8
Real-Time Chat4.8

User insights about the live chat feature

Users highlight WhatsApp's live chat for its real-time communication, allowing seamless interaction with friends, family, and colleagues. They appreciate its clear video and audio quality, ease of use, and low cost. Reviewers find it particularly useful for international communication and conducting business, noting its fast and secure messaging.

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“For personal use, live chat can be used to have real-time conversations with friends and family members, providing a more immediate form of communication compared to traditional messaging. This can be particularly useful for situations where immediate feedback or input is needed, such as making plans or discussing important issues.”
ad

analiza d.

researching new technologies or materials testing and analyzing products designing prototypes

“Live chat in WhatsApp enhances trust between parties who want to make an agreement on something . Live chat also enables a smooth and easier way to communication ”
EU

Enobong U.

Intern Accountant

Starting price
Empty state illustration for "No pricing info"

No pricing info

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Pros and Cons based on 16,293 verified reviews

Facilitates family connections

Maintains personal connections

Cost-free communication

Effective communication tool

Enhances client interaction

Privacy and data issues

Frequent bugs and crashes

Slow connection issues

High data consumption

Limited file transfer capabilities

See pros and cons details

Other Top Rated Team Communication Software with Live Chat in 2026

Slack logo
Category Leaders

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Google Workspace logo

Collaboration application suite for teams

learn more
Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Read more about Google Workspace

Users also considered
Trello logo

Visual collaboration tool for shared project perspectives

learn more
Trello is a project management tool that helps teams organize and manage their tasks. It caters to a range of industries and teams, from marketing to engineering. Trello's simple and intuitive interface makes it easy for any team to get started and stay on top of their work.

Read more about Trello

Users also considered
Zoom Workplace logo

Zoom is an all-in-one collaboration platform

learn more
With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
TeamViewer ONE logo

Remote support, remote access & device management software

learn more
TeamViewer's integrated communication tools facilitate seamless collaboration through messaging, VoIP, and video conferencing, even during remote sessions.

Read more about TeamViewer ONE

Users also considered
Asana logo

Project tracking and workflow management platform

learn more
Asana is a team communication tool where you can connect all your work in one place and bring teams together, anywhere. From lists to boards, to calendars and gantt charts, organize work your way. Join millions of teams across 190 countries who use Asana to get more done.

Read more about Asana

Users also considered
Google Meet logo
Category Leaders

Messaging, voice, and video calls for team communication

learn more
Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Read more about Google Meet

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

learn more
Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Read more about GoTo Meeting

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

learn more
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Basecamp logo

Flexible project management and team communication tool

learn more
Basecamp is a comprehensive project management software that helps teams stay organized and on track. Trusted by millions, Basecamp puts everything needed to get work done in one place, providing a structured way to manage projects, collaborate with clients, and communicate company-wide

Read more about Basecamp

Users also considered
Connecteam logo
Category Leaders

Enhance employee management with the only all-in-one app

learn more
Everything you need to collaborate better: live group chat, one-on-one people-centric chat, directory for work contacts, immediate updates with or without comments and likes, employee feedback surveys, suggestion box, live polls, sharing of videos, GIFs, documents, images and more.

Read more about Connecteam

Users also considered
monday.com logo

Project management software

learn more
monday.com is the collaboration and communication software for teams to do more together. Easily collaborate with your team in one place.

Read more about monday.com

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Zoho CRM logo

Customer relationship management solution

learn more
Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Read more about Zoho CRM

Users also considered
ScreenConnect logo

Remote meeting platform for resolving customers' queries

learn more
ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ScreenConnect

Users also considered
Miro logo

Miro is a visual workspace for innovation

learn more
Miro is the #1 collaborative whiteboard platform for teams of any size, trusted by over 100M users worldwide. Easily collaborate, ideate and centralize communication for all your cross-functional team work. Keep everybody in your team on the same page to get work done faster.

Read more about Miro

Users also considered
Workplace from Meta logo

A simple and secure way to connect your organization.

learn more
Workplace from Facebook is a simple and secure way for people to share knowledge, work together and build connected communities.

Read more about Workplace from Meta

Users also considered
Trainual logo

Onboarding and training software

learn more
Trainual is an all-in-one employee training platform that centralizes documentation, onboarding, and knowledge management for businesses. The system enables organizations to capture processes, create SOPs, and build comprehensive training programs while tracking completion and ensuring compliance through e-signatures. Trainual integrates with various work applications and serves companies across multiple industries including healthcare, real estate, and business services.

Read more about Trainual

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

learn more
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
Avaza logo

All-in-one, client-focused project management for teams.

learn more
Keep teams aligned with centralized discussions, real-time updates, and shared visibility across tasks and projects.

Read more about Avaza

Users also considered
Nifty logo

Project management, task tracking, & team collaboration hub.

learn more
Nifty is a remote collaboration hub designed to manage projects, goals, communications, and teams all in one place. With Nifty, all over the place becomes all-in-one place. Every part of managing a project's lifecycle is here.

Read more about Nifty

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 #1 FREE team communication platform. Used by over 12 million teams worldwide. Chat, video, documents, calendars, tasks, project management, more.

Read more about Bitrix24

Users also considered
Lucidspark logo

Virtual whiteboard solution for team collaboration

learn more
Lucidspark is a web-based whiteboard tool, designed to help teams collaborate on projects and share ideas. The collaborative platform provides users with an adaptable space to share ideas, create plans, collaborate on projects, organize tasks, and evaluate ideas.

Read more about Lucidspark

Users also considered
Weave logo
Category Leaders

Customer communication and appointment scheduling solution

learn more
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Microsoft Viva Engage logo

Enterprise Social Network (ESN) to connect and communicate

learn more
Microsoft Viva Engage is a private enterprise social networking solution that enables employees to collaborate securely across time and distance. Microsoft Viva Engage provides a single, secure platform on which companies can share information, resources and business applications

Read more about Microsoft Viva Engage

Users also considered

Key features for Team Communication software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Mobile Access: Reviewers highlight the convenience of staying connected and collaborating from anywhere via mobile devices. They appreciate the ability to join meetings, send messages, and manage files on the go. 91% of reviewers rated this feature as important or highly important.
  • Real-Time Chat: Users emphasize the instant communication, quick decision-making, and efficient collaboration enabled by real-time chat. They value features like message notifications, typing indicators, and media sharing. 91% of reviewers rated this feature as important or highly important.
  • Meeting Management: Reviewers appreciate the ability to schedule, organize, and manage meetings efficiently. They emphasize features like calendar integration, participant controls, and meeting reminders. 90% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users value the ability to control who can view, edit, or share documents and information. They highlight the role-based permissions, security, and confidentiality provided by this feature. 90% of reviewers rated this feature as important or highly important.
  • Calendar Management: Reviewers find calendar management useful for scheduling and organizing meetings, events, and tasks. They appreciate features like reminders, color coding, and easy sharing with team members. 89% of reviewers rated this feature as important or highly important.
  • Task Management: Users highlight the ability to create, assign, and track tasks effectively. They value features like task prioritization, progress tracking, and collaboration, which enhance productivity and organization. 86% of reviewers rated this feature as important or highly important.