Acuity Scheduling Pricing Plan & Cost Guide

Squarespace is your 24/7 online appointment scheduling software that allows clients to self-schedule appointments or classes online, complete custom forms, receive confirmation notifications and reminders, and pay or donate with a credit card. With Squarespace, you can focus on your business, not the busywork

Acuity Scheduling

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Acuity frees up my time

I have been using Acuity Scheduling for a few years now and it has been a great experience. It is easy to use and has all the features I need for my business. The customer service and support is excellent, so any problems I have can be quickly taken care of. The only downside is the cost, but it is worth it for the convenience and reliability.

An Excellent Appointment Scheduling Solution

While many things can be done with the software they provide, it's not too often done easily or intuitively.

Need help?  Their expectation is that you hire a freelancer to figure out the work-around.

I found it to be too much of a "time suck" for the price.  I need something that works, works like my business works, and that can be used efficiently.

Too much of my time spent trying to manage appointments

Overall, it's perfect for us. It's everything we need in our scheduling software and it helps tremendously to have an embedded feature to embed on our site without having to redirect customers. If you need to modify the scheduling page in any way, you must do it through CSS (no HTML available). So, if you aren't a computer scientist, you may have trouble customizing some of the page (colors and wording is customizable with a click of a button). A couple of issues I have is 1) no re-direct feature. For example, if I wanted my customers to open the scheduling page in a new window instead of on my website, they see example.acuityscheduling.com but they should see is example.mydomain.com. I think it's called domain mapping? It would be a great feature to have our page with a custom url (not one with Acuity Scheduling in it). Another issue.. 2) payment methods are EXTREMELY limited (just PayPal, Stripe and Authorize.net). There NEEDS to be more payment processors.. seriously.. Also, 3) If you have Stripe connected, you may have PayPal connected also. If you have PayPal connected, you may have Stripe connected also. But, if you have Authorize.net connected, you may not offer PayPal.. it makes no sense why this is and will be very frustrating for Authorize.net merchants using Acuity Scheduling. Another problem? No customization of the checkout. If you need to change the wording of the payment page, you can't. Why? I don't know but I am upset about this. BIGGEST PROBLEM AMONG THEM ALL -- there is no way for your client to schedule more than one service at a time. Yep.. you read that right. They can schedule the same service as a repeat but there is no way for them to book multiple service in one appointment (on same nor different days/times). It's bad.. so, my clients have to book multiple appointments for multiple services and times and it's just a huge mess. A real inconvenience. Is Acuity Scheduling worth the price? I suppose (there is a free version available but you are very very very very very limited). There is some work to be done, some upgrades and features that need to be placed before this is considered "Great" or "Awesome". There is a lot of things that this company can do to make this better and I am not convinced yet that they are even considering upgrading. Step up to the plate and upgrade your software and you have a homerun. Seriously.. maybe a grand slam. So far though, it's a single (or a walk) =(

Great software but lacking

Hi Daniel -- thanks for writing this review, and glad to hear that Acuity is perfect for you!

Just a couple things to clarify...
* Quite a bit can be changed with your colors, logo, and adding extra formatting all without CSS. That's just an extra bonus for especially techy people to totally revamp the look of their rescheduler.

* You can also embed the scheduler directly into your website. That way people can stay on your domain and completely book their appointment from within your site instead of going off to Acuity.
If you need a hand with that, our developers will even embed the scheduler into your website if you ask.

* Scheduling more than one service: you can offer that with add-on services. Under Appointment Types head over to Add-Ons then you can set up which services can be booked with which other ones.
For example, that can be used so if someone is booking a Haircut they can also add on Coloring and book both services at once.

Acuity Scheduling was an excellent great start and affordable option for online scheduling, billing collections, and basic SOAP notes. It was user-friendly and easy to setup. It also allowed for multiple users that could be set up as administrators or clinicians. I ultimately had to leave the platform for a more advanced EMR system; however, I definitely recommend them as a great place to start or if your needs are more simple.

Acuity Scheduling is an economical choice for scheduling and collecting payment

Squarespace is a professional and user-friendly website-building platform that offers a range of features for creating and managing a website. The templates provided are modern and visually appealing, and the platform allows for a high degree of customization to meet the specific needs of each user.In addition to providing design and customization options, Squarespace also offers a variety of tools for managing a blog, online store, and booking system, making it a comprehensive solution for website management.The customer support team at Squarespace is responsive and helpful, able to assist with any questions or issues that may arise.Overall, Squarespace is an excellent choice for anyone creating a professional website with minimal technical expertise.

Is it worth it?

It has many features and has met my needs without any hassels and is at a price that a small start up business can afford.

Great Scheduling Software Highly Recommend

I am not in love of this app but it definitely worth trying as it has features that will help for scheduling and get reminders of payments at low price but not lowest.

Basic cloud based appointment scheduling app

Acuity has made the process of scheduling so much easier and modern, especially for current clients and people I already have a great relationship with.

Excellent product that will easily pay for itself if used regularly.

I spent a month going through different software demos in the health and wellness sector. I knew I wanted to switch from Mindbody for my dance studio and wanted to find the best out of the dozens of registration software options there are in this sector. After much research and using the trial set up and function for my top options (Wellness Living and Amilia were the other possibles for me), I was very happily surprised to say with certainty that Acuity was the best fit for me and offered the best functionality. And better yet, it was by far the cheapest! 

Best alternative to Mindbody

My overall experience was outstanding. I cannot say anything negative about this platform as it really delivered all the bells and whistles that you want in an appointment scheduling application. 

Acuity Scheduling Is A Super Trifecta In The Appointment Scheduling Application Platform 

Acuity is perfect for organising my 1-2-2 personal training sessions. It enables time to be blocked off before and/or after a session as well as multiple calendars which I can use for mobile and studio thereby having different booking settings for each. The reminder emails and text messages mean that customers are much more likely to let me know if they’re not attending and overall prevent any issues with people not turning up for their session. The customer service is excellent.

Easy to use for business and customers 

Once I set up my questionnaire and determined my schedule and link name, it really was good to go. I've shared it with a variety of potential clients with no complaints so far as to issues using it. I look forward to getting to know the tool even better so I can hopefully streamline things even more. I believe it will integrate nicely with a WP site - according to my designer - so all the more reason to stick with this one.

Easily Fits Into My Solo Biz

For the record, I really like Acuity Scheduler - and while the customer service is only during the week, for the cost/value makes it understandable of why that is, and honestly - its never been a problem to wait to hear from someone till Monday. I have been using it for our studio for the past year. Started from scratch with very little capital to open our doors, and Acuity made it possible to be in the 21st century and keeping our schedule clear, and concise.

Good for new... but quickly outgrow

How they won me over? Good Program AND Fast Service.
Quick email replies with well-written explanations supported by a picture, video or animated screen capture. What else can you expect from Technical Support Team? 

It is all there. If you value your time.  you don't need to search online anymore. Trust me. Sign up for their service and test it yourself; 14-day test period is absolutely free and FULLY supported by Acuity Scheduling staff.

I have switched from paper daily planners to software back in 2012. As of the time of this review, it's been over 4 years and I have changed software providers 3 times. Well, actually 4 times - because I'm moving again! This time though it looks that I have found what I was looking for Acuity Scheduling. 

First, I have adopted installable software . It had good doc's to assist the installation, but the backup had to be done manually, through  Windows file structure. Once during the process, something got corrupted and I could not recover from it. The company programmer was able to get most files back but not all. It crushed one more time after that, with corruption in password file. Decided to change. 
I switched to online booking system based out of UK. 
Software was really looking good at first, but turn out it was written in very messy design, difficult to set up and configuration of it took over 6 weeks to make it work the way I wanted. 
Changes were partially due to the UK English with a lot of British way of describing things. The cost wasn't bad. 
Shortly after I've renewed it for the next year and made the payment  they refused to service me because.... I have asked too many questions. Yes, I received email that they don't want me as a customer any longer. They refunded my payment for the second year and cancel my account with 3 days warning. Next I have decided to try another online serviceAppointy. Program isn't to bad, but the service meh, - so-so. I had to deal with a salesman who was making it difficult, but then his manager (who I guess was monitoring the email exchanges), at 2 different occasions, he got involved and make things happen. I wasn't emotionally attached to them and started to look for alternatives. Found few options, tested 4, and decided to go with Acuity Scheduler. 
Acuity Scheduling gives me almost all that I need, but what I REALLY like, is the Most Responsive Service that I have ever had.




Fairly Priced and Very Good Service with well-developed software | Acuity Scheduling. 

I was so excited about getting a scheduling system for my private practice.  My excitement soon turned to disgust and amazement when I trialed service after service and most were vitally flawed.  They either didn't have customization options (which was VERY important to me) or they simply didn't work.  Either way, they reflected poorly on my business and I was truly amazed at how difficult it was to find one that did what I wanted it to.  I found it with Acuity though.  I am so happy and relieved to have the confidence that it's working properly and to have the customization options to make it integrate and flow with the rest of my business

Love It - Great Customization - Solid Functionality 

I switched from Ovatu to Acuity just over a year ago. Both are fantastic bits of software but Acuity fits my business model better. The support I have received has been fantastic, also the walkthrough articles are clear and easy to follow if you want to set up integration with other software. 
The pricing for Acuity is great and I have been able to add users without a massive hike in price paid. 

Fantastic scheduling software with great customer assistance

Overall I have been very pleased with the software and with the fun attitudes of the designers and programmers. I like the quirky quotes and statements because they give me moments of fun during my workday. I love the value for the cost. 

Great for scheduling clients

Acuity Scheduling continues to improve. It helps my business to run smoother because I do not worry about sending appointment reminders, sending payment requests, or following up with clients. The software does it for me. I am able to block out time slots when I'm busy and add in time when I need a buffer after each client. Acuity Scheduling is fantastic for consultants, entrepreneurs, teachers, life coaches, and freelancers.

Great Scheduling Service!

Overall, I used Acuity from the start of my business until our needs outgrow the functionality in about 10 months or so. My needs require a little more complex functionality, however Acuity did a great job for easy bookings and would work great for businesses that don't need very complex bookings. I like that you can really customize the email templates and the report views are fantastic and easy to read.

Great for startup booking needs

So far it's been a great introduction and beginning of a long relationship ahead. I'm now and to free up some time for other things needing done while a aquity works for me! 

Scheduling\appointment maker

It was useful for setting up my clients' group classes and individual coaching sessions. The platform's simplicity and integration with Stripe made it ideal. In addition, it included a space for a pre-payment terms and conditions clause.

Excellent reliability and adaptability in scheduling

My experience over the years has been excellent. Whenever I have questions about how to use various tools I get very friendly and very quick replies. 

Acuity is the best!

We are a small consulting practice, and have been working with Acuity for quite a few years now, before that we had experimented with Supersaas etc .., but nothing came close to this solution. It has literally transformed our business - before there was a lot of back and forth with phone calls and SMS etc, and pen and paper based scheduling and cancelling had a cascade of problems. We are so thankful to Acuity - it has taken out the Pain of Scheduling - and akin to having a secretary 24*7, we have been able to focus on our business, nationally and internationally. The Free Plan is Great (Please don't ever take it out !!! ) - the Clients are very appreciative with the features and ease of booking. Please keep up the good work.

Acuity has Helped my Business Grow and is a vital part of our Business Process

My overall experience is great. I like the email marketing features. It is easy to customize and clients can receive a confirmation email when an appointment is booked.

Acuity Latest Review 2021

I liked that I can give special discounts and how user friendly it is to set up, even more non techies like myself. Love how easy it is to link to my website.

The ability for our customization from offerings, to schedules has made this a perfect and economical solution.

A 7-day free trial is available, after which Squarespace is available for the following tiered prices: 
 
Emerging Entrepreneur: $15/month (1 calendar, in one location) 
 
Growing Business: $25/month (up to 6 calendars) 
 
Powerhouse Player: $50/month (up to 36 calendars)

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