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Acuity Scheduling Logo
Acuity Scheduling

Online appointment scheduling software and 24/7 assistant.

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Acuity Scheduling Reviews - Page 5

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5,586 reviews

Recommended

MN
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Mike N.

Music, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Vital software for my business

Reviewed 3 years ago

Overall, i'm pleased with Acuity and i rely on it daily. If it went away my business would definitely suffer.

Pros

Acuity is easy to set up and even easier to use. It integrates seamlessly (and impressively) with my calendar and that of my employees. My customers love the calendar invites and text reminders. Drag-and-drop rescheduling is so easy.

Cons

1) Acuity's reports are junk. At least i can export to Excel and get everything i need, but not within the app. They need to look at their competitors to see what they do; TimeTap's reports are beautiful, but that wasn't enough to get me to go with them. 2) Customer service is so minimal as to be nearly nonexistent. They say that's how they keep their prices low, but it's not very helpful. Even having a human rep available by email would be a perk.

JP
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Judith P.

Health, Wellness and Fitness, self-employed

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Made my scheduling SO easy!

Reviewed 4 years ago

I used to spend so much time with back and forth discussions (either on the phone, by text or emails) with clients trying to find dates/times that worked for them...and me! The back and forth often led to me booking more clients per day than I really wanted to and would be tired the next day. This gives clients clear information as to when I am available (once I have set limits on my availability) and not only saves me time, but so much energy too! It's also GREAT that it links to my google calendar so my personal and professional life is all organized in one place and I don't have the panic of having double-booked myself!

Pros

The versatility and options for customizing my schedule is so helpful - everything from variable lengths of time for different types of appointments; different availability for different appointment types; setting time buffers before and after specific types of appointments; setting different locations for different types of appointments; offering clarity as to the price of the appointment (especially when they vary by type; and setting limits for the number of appointments per day and/or the amount of work time spent per day is just amazing! AND, putting all that online so my clients can schedule directly has saved me so much time and energy and has made it so easy to run that intake end of my practice. I am literally saving hours a week!

Cons

Nothing! It really has been a very helpful tool to organize my practice and keep my time focused on client work instead of scheduling conversations...