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Efficy CRM Logo

Pay-less for more. Europe's most flexible CRM

Table of Contents

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Is this product right for your business?

Find out with a

Efficy CRM - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: December 2025

Efficy CRM overview

What is Efficy CRM?

At last, a CRM solution that truly adapts to your needs...

Our mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees. Efficy is a major player in the European CRM market. With our personalised range of solutions, we've already attracted over 13.500 clients and 330.000 users across 60 countries. And we have no intention of stopping there! Our ambition? To become the #EuropeanCRMChampion.

Our CRM solutions are the most flexible on the market. We enhance the productivity of your marketing, sales and customer service teams by providing a range of CRM tools: customer database, opportunity tracking, lead nurturing, or online forms, to name a few. Our expert teams are always at your service - we can adapt your CRM solution to your organisation, processes, teams, projects, sales structure, customer support and help desk system.

Don’t waste time on administrative tasks - empower your employees and grow your business with Efficy Enterprise.

Key benefits of using Efficy CRM

• Offers a 360° view of your customer data

• Centralizes all your customer data in one place

• Automates your day-to-day administrative activities, giving you more time for what really matters

• Helps simplify and manage all aspects of project planning

• Stores all your documents with unlimited space

• Available at any time, anywhere, on any device

Starting price

49per user /
per month

Alternatives

with better value for money

Efficy CRM’s user interface

Ease of use rating:

Efficy CRM pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(6)
3-4(58)
5(26)

What do users say about Efficy CRM?

You can link to all entities, still the creation of a document is complex.

Select to learn more


Who uses Efficy CRM?

Based on 90 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Construction
Financial Services
Food Production
Information Technology and Services
Others

Use cases

Sales Tracking
Customer Data Platform
Account Management
CRM
Contact Management

Efficy CRM's key features

Most critical features, based on insights from Efficy CRM users:

Interaction tracking
Lead management
Task management
Email management
Customer database
Time & expense tracking

All Efficy CRM features

Features rating:

Sales pipeline management
Document storage
Collaboration tools
Email tracking
Reporting/Analytics
Reporting & statistics
Marketing automation
Contact management
Portfolio management
Task progress tracking
Task scheduling
For small businesses
Access controls/permissions
Goal setting/tracking
Activity dashboard
Gantt/Timeline view
Project time tracking
Multi-Language
Multiple projects
Opportunity management
Outbound call center
Payment processing
Project planning/scheduling
Project management
Progress tracking
Performance metrics
Pipeline management
Pipeline reports
Productivity analysis
Pre-built templates
Product catalog
Process/Workflow automation
Prioritization
Problem management
A/B testing
Inbox management
Incident management
Internal chat integration
Issue management
Kanban board
Key performance indicators
Knowledge base management
Lead capture
Lead generation
Lead nurturing
Lead qualification
Lead segmentation
List management
Macros/Templated responses
Meeting management
Membership management
Milestone tracking
Mobile access
Mobile app
Monitoring
Multi-Channel communication
Multi-Channel marketing
Multi-Currency
Projections
Self service portal
Sentiment analysis
Shared contacts
Single sign on
Source Tracking
SSL security
Status tracking
Support ticket management
Support ticket tracking
Survey/Poll management
Surveys & feedback
Tagging
Team Assignments
Team collaboration
Template management
Territory management
Third-Party integrations
To-Do list
User management
Version control
Visual analytics
Web-based deployment
Widgets
Workflow management
Property database
Proposal generation
Prospecting tools
Quotes/Estimates
Real-Time analytics
Real-Time data
Real-Time notifications
Real-Time reporting
Real-Time updates
Recommendations
Recurring tasks
Relationship Tracking
Reminders
Reporting/Project tracking
Resource management
Role-Based permissions
Routing
Sales activity management
Sales forecasting
Sales reports
Sales trend analysis
Search
Search/Filter
Segmentation
Campaign analytics
Campaign management
Campaign planning
Campaign Segmentation
Case management
Chat/Messaging
Churn management
Client management
Client portal
Client tracking
Client/Property matching
Commenting/Notes
Communication management
Configurable workflow
Contact database
Content management
Contract drafting
Contract/License management
CRM
Customer activity tracking
Customer communication
Customer complaint tracking
Customer history
Customer portal
Accounting integration
Activity tracking
Alerts/Escalation
Alerts/Notifications
Annotations
API
Appointment management
Appointment scheduling
Approval process control
Audience targeting
Automated responses
Automated routing
Autoresponders
Batch processing
Behavior tracking
Behavioral analytics
Billing & invoicing
Business card/badge scanning
Calendar management
Calendar sync
Calendar/Reminder system
Call list management
Call monitoring
Call scripting
Customer profiles
Drag & drop
Electronic signature
Email marketing
Email templates
Engagement tracking
Event management
Event triggered actions
Feedback management
File management
File sharing
For aec industry
For financial institutions
For insurance industry
For mac devices
For nonprofits
For real estate
For sales teams/organizations
For startups
Forecasting
Full text search
Fundraising management
Gamification
GDPR compliance
Help desk management
Customer segmentation
Customer Service Analytics
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Dashboard
Dashboard creation
Data extraction
Data import/export
Data integration
Data management
Data synchronization
Data visualization
Deal management
Digital signature
Document automation
Document capture
Document classification
Document generation
Document management
Donation tracking
Donor management

Efficy CRM alternatives

Efficy CRM logo

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49

/user

Per month

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Free version
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Features
Value for Money
Customer Support

Efficy CRM pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

SMB

49

/user

Per month

Features included:

  • Campaign Management
  • Customer Segmentation
  • Highly Configurable
  • Incident Management
  • Timesheet and Project Management
  • Advanced Project Management
  • Sentiment Analysis
  • Contact data enrichment

Enterprise

69

/user

Per month

Features included:

  • 100% Customisable
  • Advanced Customer Tracking
  • Advanced Project Management
  • Extranet
  • Gamification
  • Sentiment Analysis
  • Contact data enrichment

User opinions about Efficy CRM price and value

Value for money rating:

To see what individual users think of Efficy CRM's price and value, check out the review snippets below.

“We are growing, fast and faster. Handling always more projects in a smooth and pleasant usage thanks to its high customization ability that allowed to perfectly fit our business.”
PP

Pascal P.

“EFFICY is an excellent CRM software because it allows to have a clear vision of the current and future business. EFFICY is easy to use and very easy to understand.”
MR

Marjorie R.

Projects director

Efficy CRM integrations (37)

Integrations rated by users

We looked at 90 user reviews to identify which products are mentioned as Efficy CRM integrations and how users feel about them.

Integration rating: 2.0 (1)

Agenda is not good integrated. It's difficult to explain to users where create an appointment. Duplicates are then often created.

EV

Erwin V.

CIO

Flexmail logo
Flexmail

Integration rating: 2.0 (1)

Efficy CRM support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
FAQs/Forum
Phone Support
Chat

Training options

Documentation
In Person
Videos
Live Online
Webinars

Efficy CRM FAQs

Q. Who are the typical users of Efficy CRM?

Efficy CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money


Q. What languages does Efficy CRM support?

Efficy CRM supports the following languages:
Arabic, Chinese (Simplified), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish


Q. Does Efficy CRM support mobile devices?

Efficy CRM supports the following devices:
Android, iPad, iPhone


Q. Does Efficy CRM offer an API?

Yes, Efficy CRM has an API available for use.


Q. What level of support does Efficy CRM offer?

Efficy CRM offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, Chat

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