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Freshsales
5
404
4
164
3
32
2
8
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based AI CRM for sales and marketing teams
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Freshsales - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Freshsales overview
Based on 623 verified user reviews
What is Freshsales?
By industry, Freshsales reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for Freshsales cited by reviewers is CRM (71% of reviewers).
What are the most popular integrations for Freshsales?
The Freshsales integration most frequently cited by reviewers is Gmail, an email management product rated 4.0 out of 5 for its integration with Freshsales.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Sales and Customer Management
Pricing
Email Campaigns
Customer Support
Workflow Automation
Complicated and frustrating account handling
Freshsales’s user interface
Freshsales reviews
Overall rating
4.5
/5
623
Positive reviews
82
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.82/10
5
4
3
2
1
404
164
32
8
15
S. A.
Operations Manager
S. A.
Operations Manager
S. A.
Operations Manager
Harry S.
Head of CSM
SooHoon C.
Co-Founder
Deborah L.
Marketing Director
Who uses Freshsales?
Based on 623 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Freshsales's key features
GetApp's analysis of 48 verified user reviews collected between August 2021 and August 2024 identifies Freshsales' most critical features and summarizes user sentiment about those features.
Reviewers appreciate Freshsales' Contact Database for its customization capabilities, allowing users to create lists based on geographies or industries. They find it user-friendly with robust search filters and the ability to store comprehensive contact details. Users report the database supports unlimited contacts and integrates well with email campaigns. However, some users mention issues with adding and exporting contacts. They also note the database's easy navigation and layout as positive aspects. Of the 20 Freshsales users who gave detailed accounts of their use of Contact Database, 100% rated this feature as important or highly important.
Reviewers indicate Freshsales' Contact Management helps in gathering all contact information in one place, aiding in reporting and analysis. They find it easy to manage and customize contacts, update stages, and add team members. Users appreciate the ability to handle duplicate contacts and communicate effectively through bulk emails and sequences. However, some users feel the lack of a kanban view and WhatsApp integration is a drawback. They highlight the ease of editing, searching, and creating contacts as beneficial. Of the 22 Freshsales users who gave detailed accounts of their use of Contact Management, 95% rated this feature as important or highly important.
Ellie T.
Learn Support Coordinator
Marah C.
Marketing and Social Media
Stef d.
Director
Karan A.
Owner
Users report Freshsales' Lead Management is vital for prioritizing high-potential leads through scoring and automating follow-ups. They find it efficient for adding leads, tracking interactions, and updating stages. Reviewers appreciate the ability to add activities, notes, and reminders on leads, and to connect leads to accounts. They highlight the tool's user-friendliness and its role in enhancing sales efficiency. However, some users mention the need for an additional tool to track leads in the pre-deal stage. Of the 18 Freshsales users who gave detailed accounts of their use of Lead Management, 94% rated this feature as important or highly important.
See related user reviews
Pedro S.
Project manager
Dennis F.
Director Marketing & Communications
Amanda G.
Human Resources Generalist
Kharn D.
Managing Director
All Freshsales features
Features rating:
Freshsales alternatives
Freshsales
Starting from
11
/user
Per month
Bigin by Zoho CRM
Starting from
7
/user
Per year
EngageBay CRM
Starting from
14.99
/user
Per month
eWay-CRM
Starting from
20
/user
Per month
Freshsales pricing
Pricing plans
Pricing details:
User opinions about Freshsales price and value
Value for money rating:
To see what individual users think of Freshsales's price and value, check out the review snippets below.
S. A.
Operations Manager
S. A.
Operations Manager
Freshsales integrations (4)
Integrations rated by users
We looked at 623 user reviews to identify which products are mentioned as Freshsales integrations and how users feel about them.
Integration rating: 4.2 (16)
Integration rating: 4.1 (12)
“How we communicate with clients”
Crismerly S.
Events Manager
Integration rating: 4.2 (8)
“this was only used for the application testing.”
Kai S.
swe
Integration rating: 5.0 (6)
Integration rating: 4.3 (5)
Integration rating: 5.0 (5)
“How we track our event calendar”
Crismerly S.
Events Manager
Freshsales customer support
What do users say about Freshsales customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Freshsales customer support.
A significant portion of users highlight Freshsales support as responsive, knowledgeable, and quick to resolve issues.
Widely noted by reviewers, the support team is patient, approachable, and offers helpful guidance during setup and daily use.
A minority of users report slow or unresolved support cases, with some citing lack of 24x7 availability and communication challenges.
Support options
Training options
To see what individual users say about Freshsales's customer support, check out the review snippets below.
“Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so.”
S. A.
Operations Manager
“Support is particularly bad, a lack of understanding of their product.”
Harry S.
Head of CSM
Freshsales FAQs
Freshsales has the following typical customers:
Freelancers, Small Business, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Freshsales used for?
Freshsales is a cloud-based, AI-powered CRM platform that consolidates sales and marketing operations into a single interface. Designed for startups, SMBs, and large enterprises across B2B and B2C use cases, it combines sales force automation, marketing automation, built-in telephony, and multichannel communication, covering email, phone, chat, WhatsApp Business, Facebook Messenger, and SMS, within one unified UI. The platform supports end-to-end pipeline management with kanban and list views, contact management with 360-degree customer profiles, CPQ and product catalog management, territory-based lead routing, and multi-touch attribution reporting. A free tier accommodates up to three users, with Growth, Pro, and Enterprise tiers scaling to larger team and operational requirements. The built-in AI assistant, Freddy AI, powers lead scoring, deal insights, next-best-action recommendations, intent scoring based on web and in-app behavior signals, and dynamic sales forecasting and revenue prediction. Freddy AI also includes generative AI capabilities for drafting personalized prospecting emails and automatically identifying positive and negative buying signals, reducing the need for manual analysis at each stage of the sales cycle. Sales sequences and workflow automation further reduce repetitive manual effort across prospecting, follow-up, and deal progression. Freshsales extends its core CRM functionality with a landing page builder, drag-and-drop email builder, website visitor tracking, and chat campaigns to support demand generation alongside pipeline management. Collaboration features include Slack integration and shared deal discussions. Custom modules, fields, and lifecycle stages allow configuration to fit specific sales processes. The platform connects with 100-plus third-party applications through the Freshworks Marketplace, and guided onboarding supports faster time-to-value for new teams.
Q. Does Freshsales support mobile devices?
Freshsales supports the following devices:
Android, iPhone, iPad
Q. What level of support does Freshsales offer?
Freshsales offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat
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