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monday CRM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer relationship management solution
Table of Contents
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monday CRM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
monday CRM overview
Based on 452 verified user reviews
What is monday CRM?
monday CRM is a CRM solution offering key features such as sales pipeline management, lead management, and contact management, among others.
Who uses monday CRM?
Reviews for monday CRM come from a wide variety of industries, including Marketing and Advertising (14% of reviewers), Information Technology and Services (9%), and Real Estate (7%). The most frequent use case for monday CRM cited by reviewers is CRM (63% of reviewers).
What do users say about monday CRM pricing?
Some reviewers find monday CRM reasonably priced for small businesses and appreciate the free trial and start-up discounts. However, some users report high costs for advanced tools, limited basic plans, and burdensome premium feature pricing.
What are the most popular integrations for monday CRM?
The monday CRM integration most frequently cited by reviewers is Mailchimp, an email marketing product rated 4.6 out of 5 for its integration with monday CRM.
Starting price
per month
Pros & Cons
Collaboration
Adaptability
Engagement
Affordability
Messaging
Connectivity
monday CRM’s user interface
monday CRM pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.7
Customer support
4.6
Reviews sentiment
What do users say about monday CRM?
Users think monday CRM is easy to use, highly customizable, and helps teams organize workflows, manage sales, and collaborate efficiently. They find its automation features, board management, and integration options valuable for streamlining processes and improving communication, both internally and with clients. They appreciate the visibility it provides across projects and the ability to tailor it to specific business needs.
Some say pricing can be high for small teams, and advanced features often require costly upgrades. They report occasional bugs, slow automations, and a learning curve with setup and customization, but feel ongoing improvements address many issues.
Select to learn more
Who uses monday CRM?
Based on 452 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
monday CRM's key features
GetApp's analysis of 88 verified user reviews collected between December 2021 and September 2024 identifies monday CRM's most critical features and summarizes user sentiment about those features.
Reviewers appreciate monday CRM's sales pipeline management capabilities. They highlight the ease of customizing boards and automations to meet specific needs, which helps in staying organized and efficient. Users report that the integration with other tools and the ability to track operations and marketing activities are valuable. They find the visibility into sales forecasts and revenue tracking beneficial. However, some users mention the lack of email tracking from Gmail as a drawback. Of the 18 monday CRM users who gave detailed accounts of their use of Sales Pipeline Management, 100% rated this feature as important or highly important.
Dganit S.
PMO
Princess T.
Freelancer
Users report that monday CRM's lead management is highly effective for storing relevant information and making notes on lead progress. They appreciate the ability to manage leads efficiently, track prospective clients, and keep all data in one place. Reviewers indicate that the integration with tools like Zapier and Rocket Reach enhances efficiency. They find the customization options and ease of use particularly helpful for managing leads and coordinating with the sales team. Of the 18 monday CRM users who gave detailed accounts of their use of Lead Management, 100% rated this feature as important or highly important.
See related user reviews
Jack W.
Customer Service
Molly P.
Bicycle Valet Manager
Reviewers indicate that monday CRM's contact management allows for easy management of client interactions and follow-ups. They appreciate the ability to link contacts to various projects and deals, and the automated sorting of emails. Users report that the system helps track important dates and provides a historical view of customer interactions. However, some feel that the contact management could benefit from more flexibility and better integration with other CRM systems. Of the 18 monday CRM users who gave detailed accounts of their use of Contact Management, 94% rated this feature as important or highly important.
See related user reviews
Venita T.
Founder, CEO
Robert G.
Director
All monday CRM features
Features rating:
monday CRM awards
monday CRM alternatives
monday CRM
Starting from
12
/user
Per month
Salesforce Sales Cloud
Starting from
25
Per month
LeadSquared
Starting from
No pricing info
Popl
Starting from
7.99
Per month
monday CRM pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Lead Scoring
- Mandatory Fields
- Team Goals
- Advanced Analytics (Up to 50 Dashboards)
- Account Management
- Documents For Sales
- Enterprise-Scale Automations & Integrations
- Enterprise-Grade Security & Governance
- Multi-Level Permissions
- HIPAA Compliance
User opinions about monday CRM price and value
Value for money rating:
Of 36 reviews that provide robust commentary on monday CRM's price and value, 53% mention it in a positive light.
Some reviewers find monday CRM to be reasonably priced, especially for small businesses, and appreciate the free trial and discounts for start-ups. They feel the software offers good value for money due to its functionality and integration capabilities. However, some users report that the pricing can be high, particularly when needing advanced tools or adding more users, which can be challenging for small teams. They also mention that the basic plan is limited, often necessitating an upgrade to a more expensive package. Users think the lack of a free version and the cost of premium features can be burdensome.
, and
To see what individual users think of monday CRM's cost and value, check out the review excerpts below.
Ava H.
Staff Software Engineer
monday CRM integrations (62)
Integrations rated by users
We looked at 452 user reviews to identify which products are mentioned as monday CRM integrations and how users feel about them.
Integration rating: 4.6 (13)
“Gmail offers greater flexibility for email formatting which is important for marketing campaigns. ”
“I love being able to automate certain emails that get sent out. Makes my life so much easier! ”
“Most of my clients uses Gmail and I could say that it is an integral part of the process.”
Cath P.
Chief Commercial Officer
Integration rating: 4.7 (9)
“I love being able to enter info into one site and it then automatically populates where you need it to. Saves so much time ”
“To plan, create and schedule email marketing campaigns throughout our team.”
Misti H.
Bookkeeper/Admin
Integration rating: 5.0 (5)
“Updates in Monday.com also appear in relevant Slack channel so no duplicate data entry and we have maintained our preferred communication tools.”
Cath P.
Chief Commercial Officer
Integration rating: 5.0 (2)
“I've linked this in to our accounting, quoting and manufacturing tools all pretty easily too.”
Anonymous R.
Managing Director
Integration rating: 1.0 (1)
“I have not been using the phone burner as much, I've been making calls manually”
Patrick B.
Business Development Specialist
Integration rating: 4.8 (4)
Integration rating: 5.0 (4)
Integration rating: 5.0 (3)
Integration rating: 5.0 (1)
monday CRM support options
Typical customers
Platforms supported
Support options
Training options
monday CRM FAQs
monday CRM has the following pricing plans:
Starting from: $12.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. What is monday CRM used for?
Built on top of monday.com Work OS, monday CRM is a no-code, customizable solution that empowers managers and sales teams to take control of the entire sales cycle, from lead capturing and sales pipeline management to post-sales management such as client projects and client onboarding, all on one centralized platform. monday CRM is an ideal solution for small to medium-sized businesses, it is also a perfect match for small business owners, sales managers and teams. monday CRM enables sales teams to create no-code automations to significantly reduce repetitive manual work that takes time away from focusing on customers. They can capture leads from any source and centralize them in one place. As expected from any reliable CRM, supervisors can manage contacts’ information, track every deal's status, grow lasting customer relationships, and more. Managers get a full overview of their entire sales team's capacity and progress with no-code dashboards that they can easily build themselves. The interface is visually pleasing and incredibly intuitive to use, which makes it easier for teams and managers to adopt it. If other teams like legal, finance, IT, and marketing use monday.com Work OS, sending documents for approval and doing other important processes can be run unhindered within the platform which means more efficient work processes and cross-department collaboration. The two-way email integration with Gmail and Outlook allows teams to send and receive emails directly from monday CRM. In addition, managers get all the relevant customer information along with every interaction teams have had with them, all in a single view. On a customizable level, administrators can create email templates that autofill with customers’ information existing in the CRM, personalize an email signature, get reminders to send emails, and automate sending response emails at the right time. And when it comes to tracking, Monday CRM sends a live notification when a customer opens a sent email ensuring operators always keep communication flowing. Beyond the run of the mill sales operations, monday CRM gives sales teams the capability to manage post-sales operations. This includes onboarding new clients, managing client projects, tracking client collection, and gaining insight into what clients need and exactly when they need it. As for managers, sales operations can be handled much more efficiently. This includes managing the sales team hiring process, speeding up the sales team onboarding process, and of course, tracking and managing the sales team's goals and ensuring everyone reaches quotas. For sales teams it includes building up sales collateral with the most up-to-date sales materials, as well as creating a library of the documents needed to close deals. For anyone concerned about giving up the tools they already use, monday CRM seamlessly integrates with the tools and apps sales teams already use every day. Finally, when it comes to setup, it is one of the fastest in the market. In fact, there is no need for an IT expert or a developer to run the setup, it can all be done yourself. This doesn't just include setting up the solution but actually importing all existing data and information in a smooth and hassle-free manner that doesn't take months.
Q. What are the benefits of using monday CRM?
Q. Who are the typical users of monday CRM?
monday CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does monday CRM support?
monday CRM supports the following languages:
Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Portuguese, Portuguese, Russian, Spanish, Swedish, Turkish
Q. Does monday CRM support mobile devices?
monday CRM supports the following devices:
Android, iPad, iPhone
Q. Does monday CRM offer an API?
Yes, monday CRM has an API available for use.
Q. What other apps does monday CRM integrate with?
monday CRM integrates with the following applications:
BigPicture, Microsoft Outlook, Aircall, Dropbox Business, Miro, Zapier, Gmail, OneDrive, Google Drive, Pipedrive, Stripe, Slack, Typeform, LinkedIn for Business, SurveyMonkey, Google Calendar, Mailchimp, Twilio, Facebook Business Suite, PandaDoc, PhoneBurner, HubSpot CRM, 7pace Timetracker, Shopify, Zendesk Suite, Microsoft Excel
Q. What level of support does monday CRM offer?
monday CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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