PeopleVine has a ton of potential, and we've been using it for about half a year to accomplish the basic purposes that we need to use it for.
The initial presentation was great and made everything seem really easy, but the actual usability leaves much to be desired, on both our end of things and on our members' side.
After diving into the system, we found a number of things that didn't work properly that probably could have been fixed if proper usability tests had been done before launching to the public. Unfortunately, I too often felt like I was a beta tester, finding flaws or things that just didn't work while trying to set up our membership programs.
The system has a relatively steep learning curve. I consider myself quite capable when it comes to SAAS, and I think the intention of this system is to take usability clues from great services like MailChimp and Google for Business, but some things are pretty unintuitive, and the Help area isn't as robust as it should be for most users.
As it is now, I think this system is best suited for organizations that have very defined goals in mind and enough money to pay someone else to handle membership programs and campaigns on the platform. Most small organizations with no experience using this platform would struggle with it.
As another reviewer mentions, Jordan has been fairly responsive, but we really need a customer service rep who can be more involved helping clients/members with hiccups.
Value for money
Ease of use