Pipedrive Pricing, Features, Reviews & Comparison of Alternatives

Pipedrive Reviews

Pipedrive

CRM built by salespeople, for salespeople

4.63/5 (860 reviews)
35,276     7,896

Pipedrive is a simple, yet powerful sales pipeline management tool loved by small and medium sized sales teams. It's built hand-in-hand by hardcore salespeople and ex-Skypers. Pipedrive organizes leads in a way you'll always have a great overview of sales, and makes you focus on the important deals first.
pipedrive.com

Pipedrive Reviews (860)

Most positive review

 A great sales management solution

This may not have the potential and power to handle larger companies. But for startups and small businesses, this is a tremendous offering even if it just helps you refine and implement a sales process and system. In my opinion one of the best features is that it more or less forces you to ...

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Reviewed 14th of December, 2015 by Gabriel Stein

Most critical review

 Pipedrive CRM - for the sales individual

A major drawback that I noticed is that its built around the sales individual and not around the sales team. There is no option to have multiple sales persons working on a master list which can be monitored by the team lead. In the whole lot of 100+ CRM tools out there on the web, there are very ...

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Reviewed 5th of May, 2016 by Moinuddin Ali Khan

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Pipedrive Pricing

Starting from: $12.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

A simple CRM starting at $12 per user per month subscription, with a discount for annual payment. It's easy to add or remove team members at any time.

View Pricing Plans

Key Features of Pipedrive

  • Sales Pipeline View - great overview of sales
  • Contact History
  • Full Customization
  • Email integration
  • Goal Setting & Reporting
  • Roles & Organizational Hierarchy
  • Multi-Language
  • 24/7 Support
  • Google Calendar & Contacts Integration
  • Powerful API
  • Mobile Apps

Pipedrive Screenshots (9)

Pipedrive screenshot: Pipeline with ActivityPipedrive screenshot: List ViewPipedrive screenshot: TimelinePipedrive screenshot: Contact ViewPipedrive screenshotPipedrive screenshotPipedrive screenshot: Live DashboardPipedrive screenshot: Statistics View in PipedrivePipedrive screenshot: Healthy Pipeline

Specifications

Intended Users
Freelancers, Mid Size Business, Non Profits, Small Business
Devices Supported
Android, iPhone-iPad, Linux, Mac, Windows, Web-based, Mobile Web App
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Dutch, English, Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish
Support Options
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to Pipedrive

Benefits

- Our Pipeline View gives you the best possible overview of outstanding deals.
- Timeline View gives an accurate forecast for ongoing month or quarter.
- Customize everything: it is extremely easy to fit Pipedrive to your needs.
- Superb reporting: set team and individual targets and measure results in real-time.
- Solid, Safe & Secure: rock-solid hosting, nightly backups in multiple locations.
- Saves you time: we eliminated the things that slow you down in conventional CRMs.
- Syncs with Google Calendar and Contacts, dropbox for Gmail
- Connects to other software like MailChimp, RightSignature, Contactually, Ecquire easily + features a powerful API for custom connections.

Who is Pipedrive For?



  • Experience level: All levels
  • Industry: All industries
  • Business size: Freelancers, Small Businesses, Mid-Size Business, Non-Profits
  • Departments/roles: Sales departments
  • Budget/point: All budgets
Read the full GetApp Analysis

Videos

Pipedrive Category Leaders

Reviews
Integrations
Mobile
Media
Security

#3 in CRM

View full ranking
78
18
16
17
16
11

#4 in Sales Management

View full ranking
75
18
16
17
13
11

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
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Kai Davis

Freelancer? Best CRM on the Market!

28/03/2017

Before I tried Pipedrive, I was worried that it would be another lackluster, half-baked CRM experience. Having tried a number of them, I had been burned and wanted something that would meet my needs as an independent business owner: tracking deals, letting me know who to follow-up with, and storing essential data. Pipedrive is everything I've wanted and more. Thanks to Pipedrive, I'm regularly closing 4- and 5-figure deals because I know exactly who to follow-up with. I highly recommend Pipedrive to any Freelancer or Consultant who is looking for a CRM!

Pros

Ease of use

Cons

Lack of integration with a non-Gmail email provider

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Luke Yanik

Loving it!

24/03/2017

I have done research on many different CRM's. I had no idea there was so many until I started looking. I checked out 30+ and demo'd 4 and decided on Pipedrive. It just fits right. It is customizable, easy to use, I can use it on my phone and it is helping me keep the big picture in mind. The best part is it is leading to more sales and it is keeping me professional and organized. I highly recommend using this system. I am a real person, not affiliated with Pipedrive and I am not someone getting paid to write this!!! That is what I think whenever I see a review like this. I run a business and really appreciate it when customers give us positive reviews.

Pros

Ease of use. Ease of customization. Ability to see the big picture in the pipeline view.

Cons

-I would like to have offline capability of the desktop. -I would like to have my reminders from the iphone link into Pipedrive. I use Siri all the time and put my reminders in there. If I had it link up with Siri....boom....game changer. Even if it linked up with IOS reminders would be sweet. - I would also like it when I make ANY(not just through the app) phone call prompt me if I want to put it in pipedrive. - I would like the capability of adding more than one email to the same account. Right now I would have to pay for two users because I have two email accounts for different businesses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pipedrive

You gotta try it. Then best I have found.

Source: Capterra
Helpful?   Yes   No
Read more
Atif Manzoor

I'm loving it!

24/03/2017

After having wasted thousands of dollars on prosper works rubbish who wanted more money to give us "Sales Team Targets" features as well as being tired of over all lag, we decided to make a change over to pipedrive few months ago. Not only over entire sales team love it but it has also made my life a breeze with instant reports and overall super fast performance. We'll be sticking with pipedrive for many years to come. What I appreciate the most is that every single feature is available even with the very basic subscription and the fact, it's super super fast.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
James Donald

Great for our startup

21/03/2017

Really easy to use as a team. We started out with a spreadsheet but it quickly became a nightmare. Pipedrive was really easy to use. I like how it's simple and focused on action.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Erik Peterson

Enjoying the simplicity of Pipedrive. Great CRM for my business.

21/03/2017

Been using pipedrive for a couple of months now to manage my sales leads and I love it! It has really helped me to organzine and keep track of my leads and keep up with when follow up are needed and so much more. The system is streamlined and too the point. I haven't had experience with all the other systems out there, but this works great for my business.

Pros

Easy to use. Streamlined approach.

Cons

Wish I had a little more control on the live dashboard view. I'd love to be able to add a stat from the custom fields I've added to the deal pages

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
EuGinn Ng

The only thing to keep you Selling!

21/03/2017

Lets not kid ourselves, Sales is a numbers game, and when it come to setting up several appointments a day, to follow up task, and to consistently hit your to do list everyday, to bring it closer to the closing is not only exciting, but very motivating. If there is one thing I can say about Pipedrive, is it should be renamed to SaleDrive! as it is sales driven, task & result oriented, and you can see everything in terms of performance to make sense of your numbers and sales conversions. Pipedrive should be a tool that all sales person should use, no matter what you are selling! Its my bible! its my daily bread, its my life. Thank you Pipedrive!

Pros

everything is sync with my google calendars and it is transparent across other sales members in my team, so my daily task and appointments can be monitored. Storing of notes and able to email and put ref attachments to my deals is a plus as well.

Cons

The app could use with a little bit of improvements, in terms of adding the option to be able to do more compare to the desktop version, so adding new deals and task to my existing clients can be easier, by duplicating an existing deal and etc. It would also be nice, if it can detect all the call i make to clients who are within the pipedrive database, instead of me searching form Pipedrive to make a call.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pipedrive

keep it light and bug free as always! but if need a beta tester to new features, do put me on the list!

Source: Capterra
Helpful?   Yes   No
Read more
David Carter

Tracking Leads Makes More Money

21/03/2017

As a small business, we weren't very good at tracking and chasing enquiries. Our business is roof coatings manufacture and we sell through a dedicated approved installer network, so perhaps tracking wasn't that important. However, as our business has grown in popularity, we received enquiries from end-user clients (all business to business), but usually just passed these to our installers - and then forgot about them. The problem is though, that roofing contractors aren't sales people. They rarely followed up and consequently, we probably lost a lot of sales leads. We implemented Pipedrive in January 2017. It's now Mid-March and we are currently tracing 25 deals with a combined value of £1,250,000. We wouldn't even have written them down previously! January to March is a very quiet time in the roof coatings industry. Now, when we get an enquiry from a client, we pass it to installers, but we call them and remind them to chase the deal - AND we chase the client to make sure that they are being looked after by our installer network. Nobody to date has complained about the follow-up, in fact, they seem to be grateful that somebody is paying attention. But it's not just those deals we are able to track. By setting up multiple boards, we can now record all kinds of leads, not just the high value projects we are involved in. For example, we now track new installer enquiries, professional training course enquiries (we train surveyors) and also "supply only" enquiries we get. Pipedrive prompts our users (there's only three of us) to make calls and follow up on deals that would otherwise possibly just die. It took a week to make the decision to upgrade from the free trial version. Pipedrive isn't the first system we looked at, but it is the only one that has received universal praise for ease of use within the organisation and is the only one we've kept.

Pros

Ease of use, simplicity of layout.

Cons

Nothing

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
OnTay Johnson

Just what the doctor ordered and so simple and easy to use.

20/03/2017

The company I work for uses a popular CRM but it's lacking in the visual aspects that Pipedrive provides me with not only a visual to what I'm working on but it has movable parts that make it easy for me to stay connected.

Pros

Visuals Simplistic

Cons

Needs a limbo or dormant place to keep deals that aren't moving but aren't entirely dead but you don't want to see them on the pipeline either.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Bram Luyten

Mindblowing software - more than just "ok"

18/03/2017

We use a LOT of different software tools at Atmire. Some are "ok" and do the job but once in a while we come across a tool that really blows our mind. Pipedrive is such a tool. It's a sales tracking and automation app that we have used to replace our older SugarCRM system. Incredibly quick, extremely well thought of UI, affordable pricing model. Very responsive support. Using it for almost a month now and I didn't find a single thing I didn't like. Only down side I can imagine (and that I read in reviews) is that it doesn't really scale to REALLY big sales teams. But it will be a few years before this is an issue for us.

Pros

Speed Great support Extremely good coverage of our use cases The TOOL itself makes people want to do more sales tracking & reporting This thing MAKES US MONEY

Cons

The fact that the "stats" window only gives graphs for one currency The fact that you only have one "owner" for a deal, so that it's hard to value team efforts on a specific deal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Pipedrive

Stop comparing, pick Pipedrive. Now.

Source: Capterra
Helpful?   Yes   No
Read more
Sara Chenier

Pipedrive is my Lifeline!!

10/03/2017

This is an incredible tool for our company. Pipedrive allows my colleagues and I to see a comprehensive view of each of our deals in real time without having to bother each other for updates. It has helped us to streamline our processes and create an efficient workflow system. Highly recommend!

Pros

everything!

Cons

When we "win" a deal, it drops off so we have to create a copy of each deal so that we have something for our Sold Pipeline. It messes with our win/loss stats.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more

GetApp Analysis

Nobody understands the ins-and-outs of sales pipeline management better than the salespeople who use these systems every day. That’s why Pipedrive, a cloud-based sales pipeline management solution, stands out among competitors in the marketplace. The application was built by experienced salespeople, with an eye for keeping sales processes as simple, straightforward, and efficient as possible.

Pipedrive is primarily used by small and mid-size teams, however the sales CRM’s advanced features have wide applications. Professionals can use Pipedrive to organize their contacts, forecast sales, and follow-up with leads at optimal times. The solution works on both desktops and mobile devices, thanks to powerful iOS and Android applications.

What is Pipedrive?

Pipedrive is a sales CRM and pipeline management application that was created for small and mid-size teams, along with freelancers and non-profits. The purpose behind the solution is to give users the best possible view of all outstanding deals they, and their colleagues, are working on. Pipedrive is completely customizable, which makes it possible for teams to mold the application to their needs, rather than the other way around.

Timeline views provide users with accurate sales forecasts for the coming months and quarters. Advanced reporting features allow users to set both personal and group targets and track how close they’re coming to meeting those targets in real-time. Nightly backups in multiple locations help to ensure that the data that teams enter into Pipedrive is always safe and secure.

Main Features

Sales Pipelines

Most sales teams prefer to use pipelines to see where they’re at and uncover hidden business opportunities. Pipedrive’s sales pipeline views are more effective than traditional to-do lists because they display sales and leads at all different stages. This allows salespeople to clearly view how they are doing and hone in on deals that need immediate attention.

Click over to your sales pipeline for an overview of where you and your teammates are at with any ongoing deals. With Pipedrive’s zoom features, you can narrow in on deals that were added in the past day or week. You can also move deals forward through the pipeline by dragging and dropping them into place.

Contact Histories

Pipedrive keeps complete deal histories and records of all online interactions between salespeople and their leads or business contacts. In the Contacts portion of the application, users are able to search for contacts by name or organization.

Use the search feature in Pipedrive’s mobile app to pull up contact information for any lead on your mobile device. You can filter your searches by deal—for example, typing in something like “Jennifer’s leads” or “Display ad sales”—and start new calls or emails with one-click. You can also add notes from meetings to any contact’s user history.

Timeline Views

Pipedrive’s Timeline View acts as a personal sales manager, helping business users select the right deals and leads to focus on at any given time. Deals are arranged by their expected close dates, allowing salespeople to discover which activities they should be working on before deals get stale.

Customize your Timeline View based on personal preferences or existing sales workflows. You can adjust the Timeline View to see deals arranged by delivery to implementation date. Timeline View is also an important tool for managers who are interested in seeing how their sales teams are doing without spending too much time looking into their salespeople’s individual pipelines.

Sales Forecasting

Sales forecasting tools provide teams with insights into how they can expect the next months or quarters to turn out. Pipedrive’s sales forecasting module provides users with a birds-eye view of company performance. This makes it easier for managers to make adjustments to their plans or expectations before revenue targets fall off track.

Using Pipedrive’s sales forecasting tools, you can track all your to-do items, emails, and scheduled calls for the coming day, along with those that are scheduled to be completed by the end of the month. Click between Pipedrive’s two views (Pipeline View and Timeline View) to see day-to-day work and long-term planning schedules. You can elect to receive notifications any time there is too little engagement with a deal, or when a deal is failing to move through the pipeline at its anticipated rate.

Reporting Capabilities

Every team has its own concerns when it comes to reporting, which is why Pipedrive has developed a customizable platform that businesses can adapt to their own needs. With Pipedrive, salespeople track any number of metrics, including the number of calls made by individual team members and the number of pitches completed in a given period of time.

Visit your personal sales dashboard to see an overview of the data that Pipedrive has collected. You can filter this information by category, product, services, or team member. You can see how your sales results stack up against those of your colleagues, and you can monitor your progress toward reaching personal activity goals in real-time.

Integrations

Pipedrive integrates with multiple of third-party applications, including Dropbox, Google Apps, Google Drive, and Highrise. A Google Maps integration makes it easy for salespeople to see their customers on interactive maps. Pipedrive’s REST API is also available.

Pricing

Pipedrive offers straightforward pricing. Businesses can expect to spend $12 per user, per month. Pipedrive does not charge any hidden fees, and there are no contracts or account limits.

Businesses that expect to have more than 50 users should contact Pipedrive directly for custom pricing information.

Bottom Line

  • Lean CRM application designed for sales teams.
  • Helps salespeople follow up with leads in a timely manner.
  • Forecasting tools provide managers with a birds-eye view of group performance.
  • Mobile applications allow users to search through contacts and deals 24/7.
  • Sales pipelines keep prospects and contacts organized.

Frequently used together