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When I Work Logo

Staff scheduling, time tracking, and communication tool

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Table of Contents

When I Work - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

When I Work overview

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Based on 1285 verified user reviews

What is When I Work?

When I Work is a scheduling solution offering key features such as mobile access, employee scheduling, calendar management, employee management, schedule distribution, and timesheet management, among others.

Who uses When I Work?

Reviews for When I Work come from a wide variety of industries, including food & beverages (9% of reviewers), retail (9%), and hospital & health care (6%). The most frequent use case for When I Work cited by reviewers is employee scheduling (65% of reviewers).

What do users say about When I Work pricing?

Some reviewers feel When I Work offers good value for small teams, and they appreciate the free trial and flexible pricing. However, some users say per-employee costs rise for larger teams, and they report confusing pricing and limited basic features.

Starting price

2.5per user /
per month
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Pros & Cons

Employee Time Tracking

Schedule Viewing

Color-Coded Scheduling

Notifications

Unreliable and excessive alerts

Overwhelming and rigid email system

When I Work’s user interface

Ease of use rating:

When I Work pros, cons and reviews insights

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To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(36)
3-4(464)
5(785)

What do users say about When I Work?

When I Work is a scheduling solution offering key features such as mobile access, employee scheduling, calendar management, employee management, schedule distribution, and timesheet management, among others.

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Who uses When I Work?

Based on 1,285 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Hospital & Health Care
Food & Beverages
Health, Wellness and Fitness
Veterinary
Others

Use cases

Employee Scheduling
Scheduling
Time Tracking
Time Clock
Attendance Tracking

When I Work's key features

GetApp's analysis of 96 verified user reviews collected between July 2021 and September 2024 identifies When I Work's most critical features and summarizes user sentiment about those features.

Employee scheduling

Reviewers appreciate When I Work's employee scheduling capabilities. They highlight the ease of setting availability, copying shifts, and managing time off requests. Users report the auto-generate schedule capability is valuable, considering vacation requests and special events. They find the platform user-friendly, allowing for easy shift swaps and clear communication. Reviewers indicate the ability to see schedules in various views and forecast accurately is helpful. They say it minimizes email communications and keeps everyone updated in real-time. Of the 42 When I Work users who gave detailed accounts of their use of Employee Scheduling, 95% rated this feature as important or highly important.

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“Biggest pro is that the app is usable via mobile devices so that employees can swap shifts at any time of day.”
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Christine B.

Pilates transformation expert

“Staff can quickly see schedules, which allows me to plan ahead knowing which staff are working which days.”
HR

Hailey R.

Education Program Coordinator

“I had a good experience using When I Work due to the fact that it made scheduling easy and also employees ability to request time off and how easy it made it to create schedules for many different employees at one time.”
JA

Joseph A.

Marketing Specialist

“What I liked most about using When I Work was the ability to communicate with all other team members about schedule related issues i.e: the ability to release and exchange shifts.”
CJ

Chelsea J.

Manager


Mobile access

Users report that When I Work's mobile access is essential for their teams. They find it convenient to check schedules, clock in/out, and receive notifications on their phones. Reviewers indicate the app is user-friendly and integrates well with both Android and iOS. They say it helps employees manage their schedules on the go, although some mention occasional issues with notifications and clocking in. Overall, they appreciate the accessibility and ease of use. Of the 46 When I Work users who gave detailed accounts of their use of Mobile Access, 93% rated this feature as important or highly important.


Schedule distribution

Reviewers indicate When I Work's schedule distribution is efficient and clear. They appreciate that employees receive notifications via email and text when schedules are published or changed. Users report it simplifies assigning schedules to large groups and ensures everyone is informed promptly. They find it helpful to see their own and colleagues' schedules, which aids in coverage planning. They say the system is reliable and easy to use, ensuring timely updates for all staff. Of the 23 When I Work users who gave detailed accounts of their use of Schedule Distribution, 91% rated this feature as important or highly important.


Calendar management

Users report that When I Work's calendar management is user-friendly and efficient. They appreciate the ability to view the entire month and see both their own and colleagues' schedules. Reviewers find it easy to add shifts to personal calendars and track important meetings and events. They indicate it helps with forecasting and planning, allowing for minimal management involvement in shift swaps. They say it keeps everyone updated and organized, making scheduling straightforward. Of the 19 When I Work users who gave detailed accounts of their use of Calendar Management, 89% rated this feature as important or highly important.


Online time clock

Reviewers highlight the convenience of When I Work's online time clock. They find it easy for employees to clock in and out, with accurate time tracking and auto reminders for upcoming shifts. Users report it works well across multiple locations and integrates seamlessly with their workflow. They appreciate the reliability and ease of use, noting it improves accuracy and reduces manual errors. They say it is a significant improvement over traditional time clocks. Of the 15 When I Work users who gave detailed accounts of their use of Online Time Clock, 80% rated this feature as important or highly important.


All When I Work features

Features rating:

Access controls/permissions
Accounting integration
Activity dashboard
Activity/News feed
Activity tracking
Alerts/Notifications
API
Appointment scheduling
Approval process control
Attendance management
Attendance tracking
Automated scheduling
Automatic time capture
Availability management
Billable & non-billable hours
Budgeting/Forecasting
Calendar sync
Class scheduling
Client database
Clock in/out
Collaboration tools
Committee management
Communication management
Compliance management
Cost management
Customizable reports
Dashboard
Data import/export
Drag & drop
Email reminders
Employee database
Employee management
Employee onboarding
Employee portal
Employee profiles
Employee time tracking
Event management
Event scheduling
Facility management
Facility scheduling
Faculty/Staff management
File sharing
Forecasting
For retail
For salons and spas
For small businesses
Geofencing
Group scheduling
HR management
iCalendar Support
Labor cost calculator
Labor cost reporting
Labor forecasting
Labor management
Leave tracking
Messaging
Mobile alerts
Mobile app
Multi-Channel communication
Multi-Location
Multiple billing rates
No-Show tracking
Offline access
Offline time tracking
On call scheduling
Online booking
Online time tracking
Overtime calculation
Payroll management
Performance metrics
Physician management
Real-Time analytics
Real-Time chat
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-time scheduling
Real-Time updates
Reminders
Reporting/Analytics
Reporting & statistics
Resource allocation
Resource management
Resource scheduling
Scheduling
Search/Filter
Secure data storage
Self service portal
Shift management
Shift scheduling
Shift swapping
Sick leave tracking
Single sign on
SMS messaging
Summary Reports
Task management
Task progress tracking
Task scheduling
Team management
Third-Party integrations
Time & attendance
Time Clock
Time & expense tracking
Time off management
Time off requests
Timesheet management
Time tracking
Vacation/Leave tracking
Variable workforce
Volunteer management
Waitstaff management

When I Work alternatives

When I Work logo
visit website

Starting from

2.5

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Connecteam logo
visit website

Starting from

29

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Wageloch logo

Starting from

112

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
7shifts logo

Starting from

39.99

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

When I Work pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Single Location or Schedules

2.5

/user

Per month

Features included:

  • One click auto scheduling
  • Unlimited schedule templates
  • Time off & availability management
  • Standard labor reporting
  • Labor forecasting & budgeting
  • Task management
  • Schedule enforcement & geofencing
  • Payroll & POS integrations

Multi Location or Schedules

5

/user

Per month

Features included:

  • One click auto scheduling
  • Unlimited schedule templates
  • Time off & availability management
  • Standard labor reporting
  • Labor forecasting & budgeting
  • Task management
  • Schedule enforcement & geofencing
  • Payroll & POS integrations

User opinions about When I Work price and value

Value for money rating:

To see what individual users think of When I Work's price and value, check out the review snippets below.

“It helps to track attendance and can be linked/synced to the business payroll (I used When I work and send the attendance ( work hours info) straight to QuickBooks for payroll—readily available customer support.”
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Stenie O.

Owner CEO

“Biggest pro is that the app is usable via mobile devices so that employees can swap shifts at any time of day.”
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Christine B.

Pilates transformation expert

When I Work integrations (22)

Integrations rated by users

We looked at 1,285 user reviews to identify which products are mentioned as When I Work integrations and how users feel about them.

Gusto logo
Gusto

Integration rating: 4.1 (11)

I am in the process of switching to gusto simply so we can have payroll software that integrates with Connecteam.

JS

Jazzmine S.

Executive Director

Integration rating: 4.4 (10)

Integration rating: 4.2 (6)

It's honestly one of the main reasons I recommend Jobber to clients. As an accountant, having invoices, payments, and customer data flow straight into QuickBooks Online means I'm not re-entering everything manually or chasing down missing information

Keeping expenses down for right now until we get ACT caught up and then will update QB to Online most likely

ED

Eri D.

ACCOUNTANT

1/2
OnPay logo
OnPay

Integration rating: 4.0 (3)

Zapier logo
Zapier

Integration rating: 4.0 (3)

Overall really strong, a few quirks but it keeps getting better and more useful.

GC

Garrett C.

Owner

Gmail logo
Gmail

Integration rating: 4.5 (2)

When I Work customer support

What do users say about When I Work customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of When I Work customer support.

Widely noted by reviewers, customer support is responsive, friendly, and consistently available to answer questions.

A large number of users appreciate the quick replies and effective problem-solving from the support team.

Common user feedback highlights helpful guidance during setup and ongoing assistance for both employers and staff.

A minority of users report slow response times and difficulty reaching personalized support, especially for urgent issues.

Support options

Email/help desk
Faqs/forum
Knowledge base
Chat

Training options

Webinars
In person
Documentation
Live online
Videos

When I Work FAQs

Q. What is When I Work used for?

Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily. Team members can receive staff schedules via notification, email, or text. It offers a time & attendance module to let employees use a mobile time clock through a custom device or a terminal. Operators can manage shift requests, time off and availability and let employees communicate with each other. Supervisors can even integrate payroll providers to streamline the process further.

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