Customer Engagement Software with Communication Management

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46 apps

Qualtrics CustomerXM   

198
Customer experience management (CXM) platform
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
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Customer experience management (CXM) platform
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions. Read more about Qualtrics CustomerXM
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Strikedeck   

0
Customer success, engagement, and satisfaction tracking
Strikedeck is a customer success and engagement platform with real-time customer health scoring, workflow automation, and customer success planning tools. Other features include pre-created or customized workflow recipes, playbooks, task management, alerts, reports, and email sync. Read more about Strikedeck
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Customer success, engagement, and satisfaction tracking
Strikedeck is a customer success and engagement platform with real-time customer health scoring, workflow automation, and customer success planning tools. Other features include pre-created or customized workflow recipes, playbooks, task management, alerts, reports, and email sync. Read more about Strikedeck
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Mention Me Retain   

0
Customer Engagement and retention through NPS
Mention Me Retain combines data science with human psychology to increase engagement, customer lifetime value, and repeat revenue. The platform uses advanced segmentation, personalization, and AB testing functionality to deliver highly targeted NPS, referral, and promotional messaging to customers. Read more about Mention Me Retain
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Customer Engagement and retention through NPS
Mention Me Retain combines data science with human psychology to increase engagement, customer lifetime value, and repeat revenue. The platform uses advanced segmentation, personalization, and AB testing functionality to deliver highly targeted NPS, referral, and promotional messaging to customers. Read more about Mention Me Retain
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Sprout Social   

432
Social Media Management Software for Business
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Read more about Sprout Social
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Social Media Management Software for Business
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Read more about Sprout Social
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Maropost   

8
On-Demand digital marketing and campaign management solution
Address products to the right audience by creating and analyzing targeted marketing campaigns with Maropost, an interactive marketing & campaign management tool. Read more about Maropost
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On-Demand digital marketing and campaign management solution
Address products to the right audience by creating and analyzing targeted marketing campaigns with Maropost, an interactive marketing & campaign management tool. Read more about Maropost
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Zoho CRM   

4,226
CRM software that helps you sell smarter, better, faster.
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho. Read more about Zoho CRM
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CRM software that helps you sell smarter, better, faster.
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho. Read more about Zoho CRM
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Front   

168
Email management software and shared inbox for teams
Front is the first email management software that help teams collaborate with more engagement, transparency and accountability to manage hundreds of customer emails. With Front, you can assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls. Read more about Front
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Email management software and shared inbox for teams
Front is the first email management software that help teams collaborate with more engagement, transparency and accountability to manage hundreds of customer emails. With Front, you can assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls. Read more about Front
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Chaordix   

7
Online community platform for long-term customers
Chaordix is an online community platform that helps businesses improve customer engagement & collaboration using surveys, activity feed, messaging, and more. Professionals can create custom challenges for community members, review idea submissions, and reward winners with badges or loyalty points. Read more about Chaordix
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Online community platform for long-term customers
Chaordix is an online community platform that helps businesses improve customer engagement & collaboration using surveys, activity feed, messaging, and more. Professionals can create custom challenges for community members, review idea submissions, and reward winners with badges or loyalty points. Read more about Chaordix
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Huddle   

41
Secure document collaboration & project management
Huddle provides secure cloud-based content collaboration for enterprise and government clients. With Huddle, users can share and store files, collaborate on documents or ideas and manage projects with colleagues, clients, partners & suppliers. Read more about Huddle
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Secure document collaboration & project management
Huddle provides secure cloud-based content collaboration for enterprise and government clients. With Huddle, users can share and store files, collaborate on documents or ideas and manage projects with colleagues, clients, partners & suppliers. Read more about Huddle
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NeuroTags   

6
Suite of tools for brand management
NeuroTags is a suite of cloud-based solutions, which help manage product distribution, brand promotion, and safety via digital marketing, anti-counterfeiting & brand protection measures. It uses AI-based serialization technology to assign codes to products, enabling users to prevent product cloning. Read more about NeuroTags
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Suite of tools for brand management
NeuroTags is a suite of cloud-based solutions, which help manage product distribution, brand promotion, and safety via digital marketing, anti-counterfeiting & brand protection measures. It uses AI-based serialization technology to assign codes to products, enabling users to prevent product cloning. Read more about NeuroTags
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SmartKarrot   

8
Comprehensive Product and Customer Success Platform
A comprehensive customer engagement platform. With usage analytics & a host of personalized engagement features - like notifications, pulse feedback, referrals and more - businesses can now drive personalized user behaviour to extensive automated actions. Read more about SmartKarrot
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Comprehensive Product and Customer Success Platform
A comprehensive customer engagement platform. With usage analytics & a host of personalized engagement features - like notifications, pulse feedback, referrals and more - businesses can now drive personalized user behaviour to extensive automated actions. Read more about SmartKarrot
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Disciple   

12
Create your own community app. No coding required.
Our interactive software drive 16x more engagement than typically seen on branded social media pages. Read more about Disciple
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Create your own community app. No coding required.
Our interactive software drive 16x more engagement than typically seen on branded social media pages. Read more about Disciple
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Revetize   

35
Business marketing software for small businesses
Revetize is a business marketing software designed to help small, local businesses manage online reviews, referrals, promotions, NPS, customer follow-ups and loyalty campaigns all in one place and distribute these interactions via text, email, voicemail and pen-written letters. Read more about Revetize
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Business marketing software for small businesses
Revetize is a business marketing software designed to help small, local businesses manage online reviews, referrals, promotions, NPS, customer follow-ups and loyalty campaigns all in one place and distribute these interactions via text, email, voicemail and pen-written letters. Read more about Revetize
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Pypestream   

6
Cloud-based messaging and conversational AI platform
Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows. Read more about Pypestream
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Cloud-based messaging and conversational AI platform
Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows. Read more about Pypestream
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Pendo   

145
Product usage & behavior data capture
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging. Read more about Pendo
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Product usage & behavior data capture
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence behavior with in-app messaging. Read more about Pendo
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Sparkcentral   

15
Customer service platform for asynchronous messaging
Sparkcentral is a SaaS platform designed to help businesses manage customer service operations across various asynchronous messaging channels such as WhatsApp, Viber, Messenger, email, or web chat along with social platforms Facebook and Instagram. Read more about Sparkcentral
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Customer service platform for asynchronous messaging
Sparkcentral is a SaaS platform designed to help businesses manage customer service operations across various asynchronous messaging channels such as WhatsApp, Viber, Messenger, email, or web chat along with social platforms Facebook and Instagram. Read more about Sparkcentral
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BirdEye   

317
Online reputation management
BirdEye is a reputation management software which helps businesses collect, monitor & market customer reviews with social listening, real-time analytics, & more. Read more about BirdEye
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Online reputation management
BirdEye is a reputation management software which helps businesses collect, monitor & market customer reviews with social listening, real-time analytics, & more. Read more about BirdEye
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Cinch   

3
Marketing enablement and data management software solution
Engage your customers with the correct messaging at the right time. Help them to come back and purchase from you when they are ready. Read more about Cinch
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Marketing enablement and data management software solution
Engage your customers with the correct messaging at the right time. Help them to come back and purchase from you when they are ready. Read more about Cinch
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Jebbit   

10
Survey management solution for customer experience
Jebbit is a digital experience management solution that helps enterprises create, launch & manage interactive survey campaigns for data collection and customer engagement. The white-label platform lets users create a personalized interface using custom colors & themes to establish brand identity. Read more about Jebbit
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Survey management solution for customer experience
Jebbit is a digital experience management solution that helps enterprises create, launch & manage interactive survey campaigns for data collection and customer engagement. The white-label platform lets users create a personalized interface using custom colors & themes to establish brand identity. Read more about Jebbit
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Infobip   

0
Omni-channel customer communication and engagement
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
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Omni-channel customer communication and engagement
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
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Trengo  

18
Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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Collaborative inbox for all communication channels.
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
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User.com  

21
The engine of growth. An all in one solution for user data.
Increase conversion with a single tool for Sales, Support and Marketing. User.com lets you automate any sales process with a simple drag&drop tool. Read more about User.com
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The engine of growth. An all in one solution for user data.
Increase conversion with a single tool for Sales, Support and Marketing. User.com lets you automate any sales process with a simple drag&drop tool. Read more about User.com
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Messenger Communication Platform  

7
Customer Communication Platform to increase your CSAT
The Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through integrated chat systems such as Facebook Messenger, WhatsApp, Apple Business Chat, Viber, and Telegram… Read more about Messenger Communication Platform
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Customer Communication Platform to increase your CSAT
The Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through integrated chat systems such as Facebook Messenger, WhatsApp, Apple Business Chat, Viber, and Telegram… Read more about Messenger Communication Platform
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SelfCommunity  

5
Market research, customer experience & community management
SelfCommunity enables brands and organizations to create, manage, and customize an online social community based on products sold, audience interests, and company culture. Features include gamification, real-time data analytics, social and marketing data, engagement reports, SEO tools, and more. Read more about SelfCommunity
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Market research, customer experience & community management
SelfCommunity enables brands and organizations to create, manage, and customize an online social community based on products sold, audience interests, and company culture. Features include gamification, real-time data analytics, social and marketing data, engagement reports, SEO tools, and more. Read more about SelfCommunity
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Crowdtech  

1
Market research solution for organizations
Crowdtech is a cloud-based market research suite designed to help organizations collect customer insights through surveys, polls, diary studies, bulletin boards, and chats. Key features include community setup, remote access, email templates, questionnaires, and survey creation and execution. Read more about Crowdtech
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Market research solution for organizations
Crowdtech is a cloud-based market research suite designed to help organizations collect customer insights through surveys, polls, diary studies, bulletin boards, and chats. Key features include community setup, remote access, email templates, questionnaires, and survey creation and execution. Read more about Crowdtech
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