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Top Rated Customer Engagement Software with Contact Management in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Contact management centralizes customer information, tracks interactions, and segments contacts for targeted marketing. This improves communication, enhances customer relationships, and helps businesses deliver personalized experiences and efficient customer service. Our reviewers in customer engagement software rated this feature as highly important.

6 Best Customer Engagement Software with Contact Management

Product
User rating
Starting price
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
EngageBay CRM logo
4.7
(906)
14.99
per user/per month
visit website
Pipedrive logo
4.5
(3K)
19
per user/per month
visit website
monday CRM logo
4.7
(453)
12
per user/per month
visit website
Hootsuite logo
4.4
(3.7K)
399
per user/per month
learn more

See other top Customer Engagement products with contact management

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Engagement software category. They also needed to have sufficient reviews about contact management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for contact management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(251)
3-4(3,150)
5(3,558)
Key Features
Content Management4.2
Engagement Tracking4.6

User insights about the contact management feature

Reviewers appreciate Zoho CRM's comprehensive contact management, noting its ease of use, customization options, and integration with other tools. They highlight the centralized database, advanced search, and filtering capabilities. Users find it beneficial for organizing customer information, tracking interactions, and enhancing customer relationships. Some mention issues with duplicate contacts and integration glitches.
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“High depth and customization for contact management...including contact creation and handling history and relevant file uploads (invoices, service records, receipts, email campaigns and much more)”
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Haresh K.

Partner

“Contact management in Zoho CRM is vital for building and maintaining strong customer relationships. It streamlines communication, ensures data accuracy, and provides the insights needed to make informed business decisions, ultimately leading to improved customer satisfaction and business growth.”
EH

Eran H.

Senior Account Manager

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,959 verified reviews
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Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,270)
Key Features
Content Management4.2
Engagement Tracking

User insights about the contact management feature

Reviewers indicate that Zendesk Suite's contact management effectively tracks and manages customer information. They appreciate the unified dashboard, integration with various communication sources, and the ability to update user details. Users report that it enhances customer support by providing personalized service and tracking client interactions. Some mention occasional issues with contact name and email accuracy.
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“Contact Management allows our business to effectively keep track of customer information, enabling us to provide personalized support.”
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Ahmed A.

Founder, Biomedical Engineer & Data Scientist

“It was a very useful feature allowing to filter and research contacts via specific criteria as customers sometimes might contact you from a different email address.”
TA

Tayeb A.

Client Care Specialist

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,066 verified reviews
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Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
EngageBay CRM logo

EngageBay CRM

Reviews Sentiment
 
 
 
1-2(6)
3-4(268)
5(632)
Key Features
Content Management5.0
Engagement Tracking4.5

User insights about the contact management feature

Reviewers indicate that EngageBay CRM's contact management is user-friendly and highly customizable. They appreciate the 360-degree contact view, ease of use, and the ability to manage large volumes of data. Users report seamless integration with plugins and the ability to track customer interactions. They find the system reliable for managing, sorting, and accessing contacts efficiently.

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“It helps me to manage my contacts with an ease and provides 360 degree contact view.”
RS

Rakesh S.

Marketing Director

“Have to work with huge data and managing that is supremely easy in engage bay. I have tried many tools and I haven't handled more data then I have done in engagebay. ”
AK

Aditya K.

Digital Marketing Executive

Starting price
14.99per user /
per month
visit website
Pros and Cons based on 906 verified reviews

Ideal for small businesses

Integrated marketing and sales

Effective lead generation

Limited reporting capabilities

Email management limitations

See pros and cons details
Pipedrive logo

Pipedrive

Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,955)
Key Features
Content Management4.8
Engagement Tracking

User insights about the contact management feature

Users find Pipedrive's contact management intuitive and efficient, with easy search and import capabilities. They appreciate the integration with Google and Outlook, and the ability to categorize and manage contacts via smart data. Reviewers highlight the customization options and the mobile app for on-the-go access. They mention some difficulties with configuration and duplicate contacts.
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“All comtacts on pipedrive are well arranged into categories based on team workflow and deals to be closed or prospect to be followed up on. One good thing about like drive contact management is that you can get access to all your contacts by retrieving information using just email also the ability to sync contacts to my Google contact”
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Paul E.

Web Developer

“Pipedrive Contact Management is a lifesaver. Its customization, smart search, and mobile app keep my contacts organized and accessible, making networking effortless. A must-have tool for business connections.”
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Muhammad A.

Software house

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,042 verified reviews
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Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details
monday CRM logo

monday CRM

Reviews Sentiment
 
 
 
1-2(5)
3-4(117)
5(331)
Key Features
Content Management --
Engagement Tracking

User insights about the contact management feature

Users report that monday CRM's contact management is easy to use and helps track client interactions and important dates. They appreciate the ability to link contacts to projects and deals, although some find it less comprehensive compared to dedicated CRM systems. Reviewers highlight the integration with other tools and the simplicity of the user interface.

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“This feature allows me to manage my clients with ease. it helps me manage how often I contact my clients and reminds me when it is time for a follow-up. ”
VT

Venita T.

Founder, CEO

“Managing contacts is easy on a smaller scale within Monday. We link our contacts to various projects and deals across our system so that we can always see the main contact for every project. I would recommend having a CRM system that compliments Monday on the side as Monday doesn't have the typical overview/summary view you would see in other CRM systems for each contact. I find that contacts within Monday are still only items as opposed to actual contacts stored within a system.”
RG

Robert G.

Director

Starting price
12per user /
per month
visit website
Pros and Cons based on 453 verified reviews

Engaging visual interface

Extensive customization options

High costs for advanced features

See pros and cons details
Hootsuite logo
Reviews Sentiment
 
 
 
1-2(86)
3-4(1,721)
5(1,987)
Key Features
Content Management4.5
Engagement Tracking4.4

User insights about the contact management feature

Reviewers indicate that Hootsuite's contact management helps organize social media contacts efficiently. They appreciate features like tagging, filtering, and sorting contacts, which facilitate audience engagement. Users report that it allows for improved response times and collaboration among staff. However, some users mention not utilizing this aspect of Hootsuite extensively.
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“Hootsuite allows users to manage their social media contacts and engage with them efficiently. It provides features like tagging, filtering, and sorting contacts to help users stay organized and engage with their audience effectively.”
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Saeed E.

Engineer

“Allows you to improve the response time with your audience”
JJ

Jimena J.

Commercial executive

Starting price
399per user /
per month
learn more
Pros and Cons based on 3,794 verified reviews
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Efficient multi-platform management

Significant time savings

Visual post scheduling

Streamlined content management

Ideal for small businesses

Image posting limitations

High costs and limited free version

Cluttered and outdated interface

Frequent account disconnections

Limited and costly reporting

See pros and cons details

Other Top Rated Customer Engagement Software with Contact Management in 2026

EZ Texting logo

EZ Texting

SMS Marketing That’s Easy to Use & Impossible to Outgrow

visit website
EZ Texting is an SMS marketing platform that enables businesses to send mass text and multimedia messages to their audiences. The software offers features including two-way conversational texting, automated workflows, contact management tools, and compliance safeguards that align with industry regulations. EZ Texting provides analytics capabilities that allow users to track campaign performance and optimize their messaging strategies.

Read more about EZ Texting

Users also considered
Sinch Engage logo

Sinch Engage

All-in-one messaging platform for SMS, MMS, RCS & WhatsApp

visit website
Sinch Engage (formerly MessageMedia) is an easy, all-in-one messaging platform made for building stronger customer relationships. With support for SMS, MMS, RCS & WhatsApp, we make it easy to engage customers on mobile channels they love—at scale. CRM-integrated, 100% security, 24/7 support. 

Read more about Sinch Engage

Users also considered
Tremendous logo

Tremendous

Digital rewards and payouts platform

visit website
Tremendous is best service to turbo charge your customer engagement through the use of rewards and incentives. Incentivize desired customer behavior by instantly rewarding them with gift cards, prepaid Visa® cards, cash, and more.

Read more about Tremendous

Users also considered
Iterable logo

Iterable

Growth marketing and user engagement platform

visit website
Iterable is the customer activation platform that helps brands deliver joyful experiences with harmonized, individualized, and dynamic communications at scale.

Read more about Iterable

Users also considered
Quizell logo

Quizell

Turn personalized product recommendations into sales!

visit website
Quizell fast-tracks e-commerce sales with personalized product recommendations. Create a quiz to discover your customers’ needs and lead them to solutions that work for them. Increase sales, reduce returns, and discover new opportunities for business growth.

Read more about Quizell

Users also considered
Preferred Patron Loyalty logo

Preferred Patron Loyalty

Innovative Loyalty Programs, Customer Engagement & Gift Card

visit website
Experience the power of a branded loyalty program with diverse promotions, including our exclusive WeatherSmart™ Intelligence. Recognize customer purchases and visits, boost retention, and drive growth. Stand out with innovative features that set your business apart.

Read more about Preferred Patron Loyalty

Users also considered
White Label Loyalty logo

White Label Loyalty

Simple solution for complex needs

visit website
White Label Loyalty helps you understand your customers, and deliver relevant reward experiences. Target your customers by getting to know them first. Get a complete overview of your customers with 1st-party data insights, which will drive your engagement and growth.

Read more about White Label Loyalty

Users also considered
Coconut Software logo

Coconut Software

Empower financial advisors to deliver great advice.

visit website
At Coconut Software, we believe that connecting with your financial institution should feel as breezy as a day at the beach. That’s why we spent a decade building a platform that makes it effortless for customers to connect with representatives and easy for staff to deliver exceptional experiences.

Read more about Coconut Software

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Connect in real time with customers and prospects, across all channels. From email to phone, live chat, and even social media, stay in touch anytime, anywhere with an Omnichannel CRM like Zoho.

Read more about Zoho CRM

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
LiveChat logo

LiveChat

AI-based live chat for customer support and sales teams

visit website
Engage customers on your website and guide them through the sales process or provide them with an amazing customer service! Try LiveChat for 30 days for free!

Read more about LiveChat

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that helps businesses of all sizes engage with customers across email, phone, chat, and social media effortlessly.

Read more about Freshdesk

Users also considered
Customer.io logo

Customer.io

Transforms data into tailored customer journeys.

visit website
Customer.io is a data-driven customer engagement platform enabling businesses to create personalized journeys across channels. It features a visual workflow builder for automating messages, omnichannel support for email, SMS, push, and in-app communications, and robust data integration. Customer.io uses first-party data and AI insights to deliver targeted messaging while ensuring compliance with GDPR, HIPAA, and SOC 2 Type II standards.

Read more about Customer.io

Users also considered
Xtremepush logo

Xtremepush

Multi-channel analytics & engagement platform

visit website
Xtremepush is a multi-channel marketing automation platform, enabling enterprise brands to deliver personalised customer connections at scale

Read more about Xtremepush

Users also considered
Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

learn more
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

learn more
Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

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LiveAgent is an omnichannel customer satisfaction solution. It helps businesses manage key customer interactions and customer support tickets from a single platform. LiveAgent is a leader in delivering exceptional customer experiences.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Text Request logo
Category Leaders

Ignite customer engagement

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Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

learn more
AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo

AI-powered customer service with helpdesk

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Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

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Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

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TeamSupport is an all-in-one, AI-driven platform for B2B SaaS that unites support ticketing, messaging, and live chat with insights and workflows for onboarding, churn prevention & upsell motions. Get a 365° view of customer health and start making data-driven decisions that build loyal customers.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

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Use Salesforce Service Cloud's customer self-service, online communities, live chat and social customer support features to improve online customer engagement.

Read more about Salesforce Service Cloud

Users also considered
monday CRM logo

Customer relationship management solution

learn more
Built on top of monday.com Work OS, monday CRM is a no-code, customizable solution that empowers managers and sales teams to take control of the entire sales cycle, from lead capturing and sales pipeline management to post-sales management such as client projects and client onboarding, all on one centralized platform. monday CRM is an ideal solution for small to medium-sized businesses, it is also a perfect match for small business owners, sales managers and teams.

Read more about monday CRM

Users also considered

Key features for Customer Engagement software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Content Management: Reviewers highlight its ease of use for creating, editing, and managing various content types, improving organization and user engagement. 95% of reviewers rated this feature as important or highly important.
  • Engagement Tracking: Users value insights into user behavior, campaign performance, and customer journeys, aiding in strategic improvements and effective engagement. 93% of reviewers rated this feature as important or highly important.
  • Customer Database: Reviewers appreciate the centralized storage of comprehensive customer data, facilitating personalized interactions and targeted marketing. 91% of reviewers rated this feature as important or highly important.
  • Activity Tracking: Users find it useful for monitoring sales and customer interactions, identifying areas for improvement, and optimizing performance. 90% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Reviewers mention the importance of timely notifications for responding to client messages and updates, enhancing communication and customer service. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users emphasize its role in providing actionable insights, tracking performance metrics, and supporting data-driven decision-making. 88% of reviewers rated this feature as important or highly important.