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Top Rated Customer Experience Software with Data Import/Export in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Data import/export enables effective data collection, sharing, and analysis. It allows users to transfer information between platforms, customize reports, and better understand customer needs, enhancing overall customer service and strategic decision-making. Our reviewers in customer experience software rated this feature as important.

5 Best Customer Experience Software with Data Import/Export

Product
User rating
Starting price
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
SurveyLegend logo
4.6
(962)
19
flat rate/per month
visit website
Jotform logo
4.7
(2.7K)
39
flat rate/per month
visit website
Typeform logo
4.7
(940)
39
flat rate/per month
visit website
SurveyMonkey logo
4.6
(10.3K)
30
per user/per month

See other top Customer Experience products with data import/export

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Experience software category. They also needed to have sufficient reviews about data import/export, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for data import/export, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(251)
3-4(3,149)
5(3,558)
Key Features
Feedback Management4.5
Surveys & Feedback4.4

User insights about the data import/export feature

Reviewers appreciate Zoho CRM's data import/export capabilities for their ease of use and flexibility. They find it simple to import and export data in various formats like Excel and CSV, and value the integration with other tools. Users mention occasional difficulties with data import and duplication issues, but overall, they find the process efficient and beneficial for data management.
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“What I really like about the Data Export and I port feature, is how you can by a click export data through so easily. It's very useful to have, and does the hard work to export data through to the system, and to the sales team so quickly and conveniently. Not only exports, but also imports and saves important data so that no information is lost.”
AG

Amardeep G.

Call centre

“Both data import and export are essential features in Zoho CRM, as they enable you to maintain accurate records, migrate data from other systems, and analyze your CRM data in external tools. These capabilities contribute to efficient CRM management and effective decision-making within your organization.”
Verified reviewer profile picture

Mohammed M.

Assistant manager

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,958 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
SurveyLegend logo

SurveyLegend

Reviews Sentiment
 
 
 
1-2(7)
3-4(322)
5(633)
Key Features
Feedback Management4.7
Surveys & Feedback4.7

User insights about the data import/export feature

Users appreciate SurveyLegend's data export capabilities for their ease of use and flexibility, allowing exports in formats like Excel, CSV, and ODS. They find the process straightforward, though some express frustration with the paywall for data export in the free version. Reviewers value the ability to share data directly to Google Drive and other platforms.

See related user reviews

“It is crucial to be able to export your data and make use of it. There are different possibilities of export (Excel, CSV, ODS) in SurveyLegend.”
YY

Yelena Y.

Communications Officer

“We must be able to export in a number of different formats - SurveyLegend does that for us.”
CB

Charles B.

Research Officer

Starting price
19flat rate /
per month
visit website
Pros and Cons based on 962 verified reviews

Intuitive and attractive interface

Extensive customization options

Easy drag-and-drop functionality

Restrictions on data export

Hidden costs and limitations

See pros and cons details
Jotform logo

Jotform

Reviews Sentiment
 
 
 
1-2(41)
3-4(688)
5(2,014)
Key Features
Feedback Management4.7
Surveys & Feedback4.8

User insights about the data import/export feature

Users find Jotform's data import/export capabilities to be efficient and user-friendly. They appreciate the ability to export data into multiple formats like CSV, Excel, and PDF, and highlight seamless integration with Google Sheets. Reviewers mention occasional formatting issues and limitations with pre-filling form elements, but overall, they value the ease and speed of importing and exporting data.
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“When transitioning between different survey platforms or updating existing datasets, Jotform's import feature streamlines the process of transferring data. This ensures continuity and accuracy in data management without manual re-entry.”
BB

Bridgette B.

Manager of Education

“This feature gives users the option to export product reports as.xsl,.csv, or.pdf files. You can export all of your forms as HTML files, your submission data as a CSV file. You can submit your form submissions to an external database so that you can import Jotform data to it efficiently.”
Verified reviewer profile picture

Daniel I.

Digital Strategist

Starting price
39flat rate /
per month
visit website
Pros and Cons based on 2,743 verified reviews
Verified reviewer profile picture

Effortless form creation

Efficient survey development

Convenient diGital signatures

Restrictive usage limits

High cost for advanced features

See pros and cons details
Typeform logo

Typeform

Reviews Sentiment
 
 
 
1-2(9)
3-4(265)
5(666)
Key Features
Feedback Management4.5
Surveys & Feedback4.7

User insights about the data import/export feature

Reviewers appreciate Typeform's data import/export capabilities for their ease of use and flexibility. They find it simple to export data into various formats like CSV and Excel, and value integrations with tools like Google Sheets and Airtable. Users mention that exporting data is straightforward and efficient, though some note limitations in the free version and issues with data access after pricing changes.
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“Once you have responses from your form, getting this data out of Typeform to your analytics tools is as simple as it can be. You even get to customize your export to cover all response fields or just the one you need for analysis. With third-party integrations such as Airtable, personally, I "export" my responses automatically and analyze them within Airtable. I find this integration very useful as it's time-saving and real-time.”
PE

Pius E.

Founder

“I love that the results of the survey can be directly exported as a CSV and ingested into your application or Google sheets to run custom reports. ”
Verified reviewer profile picture

Dylan C.

Software Developer

Starting price
39flat rate /
per month
visit website
Pros and Cons based on 940 verified reviews
Verified reviewer profile picture

Effective lead generation

Enhanced client interaction

High cost concerns

See pros and cons details
SurveyMonkey logo
Reviews Sentiment
 
 
 
1-2(140)
3-4(3,477)
5(6,781)
Key Features
Feedback Management4.5
Surveys & Feedback4.6

User insights about the data import/export feature

Reviewers highlight SurveyMonkey's data import/export capabilities as essential and user-friendly. They appreciate the ability to export data into formats like Excel, CSV, and SPSS for further analysis. Users find the process straightforward and efficient, though some mention limitations in the free version and occasional integration issues with other platforms.
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“This software allows one to export results and survey data for further analysis (either in PDF or excel) It also allows one to import other data for analysis in the software.”
Verified reviewer profile picture

Belinda F.

Researcher

“Downloading survey results into Excel format allows you to copy, paste, edit, sort and filter data easily. It saves time and effort. ”
LB

Leila B.

Program Manager

Starting price
30per user /
per month
Pros and Cons based on 10,398 verified reviews
Verified reviewer profile picture

Effective feedback collection

Efficient poll creation

Expensive and limited plans

See pros and cons details

Other Top Rated Customer Experience Software with Data Import/Export in 2026

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Pipedrive logo

Pipedrive

Cloud-based CRM solution for salespeople

visit website
Pipedrive is a sales management tool that gets sales teams organized. It helps you focus on the activities that drive deals to close.

Read more about Pipedrive

Users also considered
Zoho CRM Plus logo

Zoho CRM Plus

Unified Customer Experience platform

visit website
Zoho CRM Plus is a unified customer experience platform that brings sales, marketing, projects, analytics, AI etc together for a better customer experience.

Read more about Zoho CRM Plus

Users also considered
ChurnZero logo

ChurnZero

Customer engagement & retention for subscription businesses

visit website
ChurnZero is a customer engagement & retention platform for customer success teams of subscription-based businesses to reduce churn & increase renewals

Read more about ChurnZero

Users also considered
Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

Read more about Zoho CRM

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
livepro logo

livepro

Knowledge management system

visit website
livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Read more about livepro

Users also considered
Preferred Patron Loyalty logo

Preferred Patron Loyalty

Category Leaders

Innovative Loyalty Programs, Customer Engagement & Gift Card

visit website
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries

Read more about Preferred Patron Loyalty

Users also considered
Sogolytics logo

Sogolytics

Category Leaders

Customer and employee experience management platform.

visit website
SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.

Read more about Sogolytics

Users also considered
Alchemer logo

Alchemer

Customer experience management and online survey platform

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
Listen360 logo

Listen360

Build a solid reputation with reduced churn & good reviews.

visit website
Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights.

Read more about Listen360

Users also considered
Survicate logo

Survicate

Category Leaders

Collect, analyze, and act on customer feedback

visit website
Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Read more about Survicate

Users also considered
SurveyLegend logo

SurveyLegend

Mobile-friendly survey management platform

visit website
Track and measure customer experiences with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls with ease. Intuitive and visually engaging, every interaction captures valuable insights that drive smarter decisions and help build deeper, lasting customer relationships.

Read more about SurveyLegend

Users also considered
CustomerHero logo

CustomerHero

Online survey creator and feedback collection

visit website
Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

Read more about CustomerHero

Users also considered
LiveChat logo

LiveChat

The AI-First Platform to Support Customers and Boost Sales

visit website
LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Read more about LiveChat

Users also considered
Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels.

Read more about Freshdesk

Users also considered
Thought Industries logo

Thought Industries

Leading Customer Learning & Intelligence Platform

visit website
Give customers the experience they deserve with interactive online training. Guide clients to success leveraging learner paths and recommended content. Build unique, branded training experiences with simplified course creation, distribution, reporting, and management from a single, robust solution.

Read more about Thought Industries

Users also considered
Uberall logo

Uberall

Reputation management software for retail businesses

visit website
Uberall helps multi-location businesses show up and stand out when nearby customers search for products or services. Winner of the 2023 MarTech Breakthrough Awards as Best Customer Experience Software, Uberall will help you create seamless experiences that span online and offline channels.

Read more about Uberall

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Weave logo

Weave

Customer communication and appointment scheduling solution

visit website
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
SurveyMonkey logo

Online survey and feedback collection platform

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

Read more about SurveyMonkey

Users also considered
Jotform logo

Cloud-based form builder tool for digital forms.

Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience!

Read more about Jotform

Users also considered
Hootsuite logo

Social media management & scheduling for SMBs and enterprise

Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
LiveAgent logo

Multichannel customer care solution with an AI chatbot

LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Typeform logo

Interactive form builder for data collection

Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

Read more about Typeform

Users also considered

Key features for Customer Experience software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Feedback Management: Reviewers value the ability to collect, organize, and respond to feedback, enhancing customer service and product improvement efforts. 93% of reviewers rated this feature as important or highly important.
  • Surveys & Feedback: Users appreciate the capacity to create, distribute, and analyze surveys for insights, leading to better customer understanding and data-driven decisions. 91% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers find detailed reporting and analytics helpful for tracking trends, evaluating performance, and making informed decisions. 90% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Users highlight the importance of timely alerts and responses in addressing negative feedback, improving customer satisfaction and business reputation. 88% of reviewers rated this feature as important or highly important.
  • Customizable Fields: Reviewers appreciate the flexibility to tailor data collection fields to specific needs, enhancing data relevance and user engagement. 88% of reviewers rated this feature as important or highly important.
  • Customizable Forms: Users value the ability to design and personalize forms to meet unique requirements, ensuring more effective and relevant data collection. 87% of reviewers rated this feature as important or highly important.