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Top Rated Customer Satisfaction Software with Slack

Last updated: May 2026

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93 software options

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

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Zendesk is the leading help desk software built for better customer experiences. Improve your CSAT scores by supporting your customers on any channel: text SMS, web, mobile app, phone, email, social media.

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Typeform logo

Typeform

Interactive form builder for data collection

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Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.

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Intercom logo

Intercom

AI-powered customer service with helpdesk

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Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

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Zoho Survey logo

Zoho Survey

Cloud-based tool for creating and manging surveys

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Zoho Survey offers a customizable online survey maker for businesses to gather insights. With over 30 question types, advanced logic, and multilingual support, users can create targeted questionnaires. Surveys can be distributed via email, social media, and QR codes, collecting responses online or offline. The platform provides analytics like sentiment analysis, word clouds, and cross tabulation to help organizations understand customer satisfaction, employee experience, and market research.

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Alchemer logo

Alchemer

Customer experience management and online survey platform

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The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

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Sogolytics logo

Sogolytics

Customer and employee experience management platform.

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SogoCX helps you track and improve customer satisfaction with real-time insights that drive loyalty and long-term success.

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Survicate logo

Survicate

Collect, analyze, and act on customer feedback

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Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

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CustomerHero logo

Online survey creator and feedback collection

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Startquestion is a web-based tool for creating surveys, quizzes, and forms to collect orders or registrations, study customers, evaluate employees, and more

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Jotform logo

Cloud-based form builder tool for digital forms.

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Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

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Nicereply logo

The effortless way to champion customer experience

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Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.

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Custify logo

Customer success solution for SaaS businesses

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Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

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SurveyLab logo

Survey software and questionnaire tool

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SurveyLab is professional online survey software for any size of business, non-government organizations and professionals. SurveyLab is an online survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics.

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LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is a help desk and customer experience management software. It helps businesses manage customer interactions from a unified platform. LiveAgent is a leader in delivering personalized experiences and exceeding customer expectations.

Start with a 30-day free trial, no credit card required.

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Playvox logo

WEM Software for customer service teams.

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Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.

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Feedbucket logo

Website feedback and bug reporting tool

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Simplifying your design and development feedback process; with the Feedbucket tool a user can send annotated screenshots and screens recordings directly from the website. No installation needed, feedback collected and sent directly to the integrated project management tool.

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AidaForm logo

Create smart forms for data collection, sales, and feedback

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Create customer satisfaction surveys that are easy to answer and simple to analyze. Start for free with 100 responses/month, use ready-made templates, and collect feedback after purchases, support chats, or service experiences. No coding required.

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InputKit logo

InputKit, the best tool for an incredible experience.

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InputKit's mission is to help companies stand out from the competition by developing innovative software solutions.

With InputKit, get authentic feedback from your customers and employees to continoulsy improve your serivces. This will help you deliver the best experience possible!

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Userback logo

Understand what users want, and build what they love.

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Userback is a user feedback platform tailored for small teams, offering tools to capture feedback, survey users, and gather insights. Segment users, monitor interactions, and enhance product development effortlessly.

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monday CRM logo

Customer relationship management solution

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monday CRM is the best customer satisfaction software to manage your customers' info and satisfaction. Digitize your forms and turn responses into workflows with monday.com's no-code platform. Quickly create forms, and embed them anywhere or share a link to get customer feedback instantly.

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Feedier logo

Gamified customer engagement & feedback collection tool

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Feedier is a Feedback management platform to collect qualitative Feedback with highly engaging and gamified forms. Be a leader, turn Feedback into growth leverage by making data-driven decisions.

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Hiver logo

Modern, AI help desk software built for fast teams.

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Hiver is a modern, AI customer service platform that helps teams measure and improve satisfaction. It offers customizable CSAT surveys that trigger at the right time, capture real-time feedback, and provide insights managers can use to train agents, track performance, and improve service quality.

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SmileBack logo

The Feedback Specialists

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SmileBack is the only customer feedback system specifically designed for MSPs and helpdesks, and focused exclusively on customer satisfaction. Our CSAT, NPS and reporting tools empower you to drive your business by making feedback abundant and actionable.

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Delighted logo

Cloud-based customer and employee experience platform

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Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

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Simplesat logo

Simple and fun customer satisfaction surveys for SMBs.

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Simplesat is a cloud-based customer satisfaction survey solution that lets users set up one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT and CES in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.

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Spark Chart logo

Survey software for business consultants and leaders

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Spark Chart is an Australian survey software solution with 24 x 7 expert support and advice. Data can be stored in Australia. Features include customizable surveys and branding, ready-made templates, comprehensive deployment options, conditional logic and powerful reporting analytics & sharing.

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