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Top Rated Customer Success Software with Support Ticket Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Support ticket management centralizes communication, prioritizes issues, and tracks resolutions. It ensures timely responses, facilitates multi-channel interactions, and helps teams manage customer inquiries efficiently while maintaining high service standards. Our reviewers in customer success software rated this feature as highly important.

3 Best Customer Success Software with Support Ticket Management

  • Zoho Desk - Highest rated for support ticket management
  • LiveAgent
  • Zendesk Suite

See other top Customer Success products with support ticket management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer success software category. They also needed to have sufficient reviews about support ticket management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for support ticket management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Zoho Desk logo
4.5
(2.2K)

User insights about the support ticket management feature

Reviewers appreciate Zoho Desk's support ticket management capabilities for their ease of use and functionality. They find it convenient for updating, managing, and tracking tickets, with a user-friendly interface. Users report that it integrates well with other software and allows for omnichannel ticket collection. They highlight the ability to centralize or decentralize requests, communicate via email and chat, and receive alerts. They say it enhances customer satisfaction and efficiency by streamlining issue handling and providing detailed ticket histories.
“Support ticket management allows us to efficiently provide service to all the customers, and internal employees by examining the ticket to every service inquiry. With the support ticket management of Zoho desk we can chat with the customer and with the ticket raiser through Instagram, whatsapp and Facebook also.”
Verified reviewer profile picture

Dnyanoba M.

Deputy Manager

“Zoho follows an ominichannel ticketing system which collects support tickets from other channels and easily organize them in a single interface.”
SS

Sheha S.

Business Development Coordinator

Customer Success key features coverage

Zoho Desk offers 5 out of the 6 key features for Customer Success software identified by reviewers:

Customer Management4.3
Health Score
Task Management4.3
Reporting/Analytics4.3
Activity Tracking4.2
Customer Database4.4

Pros and cons based on 2,211 verified reviews

59% of users rated Zoho Desk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,211 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Cons:

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

LiveAgent logo
4.7
(1.7K)

User insights about the support ticket management feature

Users find LiveAgent's support ticket management easy to navigate and understand. They appreciate features like automated ticket routing, unique ticket IDs, and detailed reporting. Reviewers indicate that it centralizes all tickets, making it easier to manage and track support requests. They highlight the integration with Exchange and the ability to collaborate on tickets. They say it improves customer support ratings and helps businesses handle tickets quickly and accurately, ensuring efficient communication and resolution of customer issues.
“The support ticket is essential for this LiveAgent and they designed this very well. We can clearly see what is the status of each ticket, assign it to different users and mark it as solved with a couple of clicks.”
Verified reviewer profile picture

Miguel D.

Desarrollo de nuevos negocios

“I like that it has its own unique ID for every ticket created making it easy for tracking the status of each ticket.”
MG

Marion G.

CEO/Owner

Customer Success key features coverage

LiveAgent offers 5 out of the 6 key features for Customer Success software identified by reviewers:

Customer Management5.0
Health Score
Task Management4.8
Reporting/Analytics4.5
Activity Tracking4.7
Customer Database4.5

Pros and cons based on 1,754 verified reviews

71% of users rated LiveAgent 5 out of 5 stars, while 0% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,754 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Cons:

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details

Pricing

Starting price:$15 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zendesk Suite logo
4.4
(4K)

User insights about the support ticket management feature

Reviewers highlight Zendesk Suite's support ticket management for its intuitive interface and customization options. They appreciate the ability to track, prioritize, and resolve tickets efficiently. Users report that it integrates well with other platforms and allows for detailed tracking and categorization. They find it easy to assign, update, and monitor tickets, enhancing customer satisfaction. They say it helps organize and streamline customer inquiries, with features like macros and automated notifications, making it a critical tool for effective customer support.
“Since Zendesk is a customer service platform, support ticket management is a key part of its functionality. Zendesk makes it easy to track, prioritize, and resolve customer support tickets, which helps to improve the overall customer experience. In turn, this can help to increase customer satisfaction and loyalty, and can lead to more positive online reviews and word-of-mouth marketing.”
GK

Geoffrey K.

manager

“Support ticket management is important in Zendesk Suite because it allows agents to easily track and manage tickets which can then help them efficiently provide the support needed by the customers. ”
RM

Rhayne M.

Program Support I

Customer Success key features coverage

Zendesk Suite offers 6 out of the 6 key features for Customer Success software identified by reviewers:

Customer Management4.4
Health Score4.4
Task Management4.3
Reporting/Analytics4.2
Activity Tracking4.4
Customer Database4.5

Pros and cons based on 4,072 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,072 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Success Software with Support Ticket Management in 2026

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

visit website
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use.

Read more about Zoho Desk

Users also considered
HubSpot Service Hub logo

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

visit website
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
Zight logo

Zight

Share information faster with visual context.

Provide the context and clarity needed without playing musical calendars. Use Zight to create video recordings and screen captures to use for training and onboarding, support and troubleshooting, giving regular updates or presentations, and relationship building.

Read more about Zight

Users also considered
Ochatbot logo

Ochatbot

AI Chatbot for Ecommerce & Support. No Hallucinations, Free

Ochatbot, designed for ecommerce and support, provides proprietary scripted intent-based AI and generative AI, hallucination-free. Easy to install, For all website platforms, Free version available.

Read more about Ochatbot

Users also considered
Bonder logo

Bonder

Instant Support

Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees where it matters most: at the product.

Read more about Bonder

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Emojot logo

Emojot

All-in-one platform for customer-centric transformation

Optimizes customer relationships, boosts retention, identifies upselling opportunities, and streamlines customer onboarding processes.

Read more about Emojot

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Textline logo

Textline

Cloud-based plug-and-play text messaging software

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Read more about Textline

Users also considered
Missive logo

Missive

Collaborative inbox for teams

Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Read more about Missive

Users also considered
Gnatta logo

Gnatta

Customer engagement tool for omnichannel communication

Gnatta is a customer engagement software designed to help businesses of all sizes manage client communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. Administrators can sort conversations based on date or time.

Read more about Gnatta

Users also considered
SAAS First logo

SAAS First

AI-Driven Chatbot Transforming Your Customer Support

Milly by SAAS First offers AI-driven chatbot services for SaaS SMEs. It learns from your content for accurate responses, provides 24/7 support, reduces team workload, and scales with business growth, driving customer satisfaction and business success.

Read more about SAAS First

Users also considered
WorkHub Tasks logo

WorkHub Tasks

All sort of organizations from small to enterprise-level

WorkHub Tasks is a smart task management tool that uses AI to help your entire organization to stay organized.

Read more about WorkHub Tasks

Users also considered
Customer Communities logo

Customer Communities

Leading Community Platform for Customer Success & Support

Boost product adoption, provide self-service onboarding and maximise customer success efficiency with our range of features.

Read more about Customer Communities

Users also considered
Pipefy logo

Pipefy

Cloud-based and AI-powered process orchestration platform

From Onboarding to Support, track the progress of each customer and easily access the information of each demand. Pipefy enables to create a standard of execution according to the assistance each customer requires and make sure no step is missed.

Read more about Pipefy

Users also considered
Agile CRM logo

Agile CRM

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered
VeriShow logo

VeriShow

Video Chat, Cobrowsing, Screen sharing, Certified signature

Video Chat, Cobrowsing, Screen Sharing, Document sharing, Certified online signature for customer service and for secure online transactions. Sessions can be recorded, encrypted and store at client's location. Solution can be white-labeled. Salesforce or other CRM integration available too.

Read more about VeriShow

Users also considered
LiveAgent logo

LiveAgent

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is the ultimate help desk software over 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.
Start with a 1 Month free trial, no credit card required.

Read more about LiveAgent

Users also considered
SnapCall logo

SnapCall

Video, Voice calls and Screen Sharing inside the chat.

SnapCall allows voice, video, and screen sharing inside the chat with a client. You don't need a phone number or the use of third-party services. SnapCall is fully integrated into Zendesk, LiveChat, Intercom, Kustomer platforms. Embedding takes one click, without the need to insert html codes.

Read more about SnapCall

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Unless logo

Unless

Turn your SaaS product into a dialogue

Our conversational UI platform offers businesses an AI-driven solution that facilitates a personalized conversation with every user. This is made possible through a variety of UI components that can easily be added to any existing product without requiring technical expertise.

Read more about Unless

Users also considered
Engage 365 logo

Engage 365

Customer loyalty and reward platform

A Microsoft Dynamics 365 based loyalty platform that allows you to deliver great reward programs- Engage365.
Drive lasting customer loyalty with Engage365.

Read more about Engage 365

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Glance logo

Glance

Cobrowsing and digital engagement platform

Glance is a cobrowsing and digital engagement platform that enables businesses to connect with customers in real-time across websites, apps, and mobile devices. The software transforms digital spaces into collaborative environments where support agents can see what customers see, share screens, and provide personalized guidance during critical customer experience moments.

Read more about Glance

Users also considered
Capacity logo

Capacity

Artificial Intelligence-based knowledge management solution

Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

Read more about Capacity

Users also considered
Front logo

Front

AI-enabled customer service platform for collaboration

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

Read more about Front

Users also considered
LiveChat logo

LiveChat

AI-based live chat for customer support and sales teams

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Read more about LiveChat

Users also considered
TeamSupport logo

TeamSupport

Cloud-based customer support solution for B2B SaaS

TeamSupport AI-driven Customer Success Software is an all-in-one platform, providing a 365° view of customer health. Unite your support, success & GTM teams with insights and workflows for onboarding, churn prevention & upsell motions, and more. Purpose-built for growth-stage B2B SaaS.

Read more about TeamSupport

Users also considered

Key features for Customer Success software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Customer Management: Reviewers appreciate the ability to centralize customer data, track interactions, and manage timelines, leading to better understanding, personalized service, and improved customer satisfaction. 96% of reviewers rated this feature as important or highly important.
  • Health Score: Users value the health score for its visual indicators and customizable metrics, which aid in prioritizing tasks, managing customer relationships, and predicting churn. 92% of reviewers rated this feature as important or highly important.
  • Task Management: Reviewers highlight the ease of creating, tracking, and prioritizing tasks, which helps manage multiple projects, improve team efficiency, and ensure timely completion of customer-related activities. 92% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users find the reporting and analytics features crucial for gaining insights, tracking performance, and making informed decisions, which contribute to product optimization and customer satisfaction. 91% of reviewers rated this feature as important or highly important.
  • Activity Tracking: Reviewers emphasize the importance of tracking customer interactions and activities, which helps improve communication, identify trends, and enhance overall customer service. 89% of reviewers rated this feature as important or highly important.
  • Customer Database: Users appreciate having a centralized repository for storing and organizing customer data, which facilitates personalized interactions, targeted marketing, and improved customer relationships. 89% of reviewers rated this feature as important or highly important.