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Top Rated Customer Success Software with Support Ticket Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Support ticket management centralizes communication, prioritizes issues, and tracks resolutions. It ensures timely responses, facilitates multi-channel interactions, and helps teams manage customer inquiries efficiently while maintaining high service standards. Our reviewers in customer success software rated this feature as highly important.

3 Best Customer Success Software with Support Ticket Management

  • Zendesk Suite
  • Zoho Desk - Highest rated for support ticket management
  • LiveAgent

See other top Customer Success products with support ticket management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the customer success software category. They also needed to have sufficient reviews about support ticket management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for support ticket management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Zendesk Suite logo

Zendesk Suite

4.4
(4K)
visit website

User insights about the support ticket management feature

Reviewers highlight Zendesk Suite's support ticket management for its intuitive interface and customization options. They appreciate the ability to track, prioritize, and resolve tickets efficiently. Users report that it integrates well with other platforms and allows for detailed tracking and categorization. They find it easy to assign, update, and monitor tickets, enhancing customer satisfaction. They say it helps organize and streamline customer inquiries, with features like macros and automated notifications, making it a critical tool for effective customer support.
“Since Zendesk is a customer service platform, support ticket management is a key part of its functionality. Zendesk makes it easy to track, prioritize, and resolve customer support tickets, which helps to improve the overall customer experience. In turn, this can help to increase customer satisfaction and loyalty, and can lead to more positive online reviews and word-of-mouth marketing.”
GK

Geoffrey K.

manager

“Support ticket management is important in Zendesk Suite because it allows agents to easily track and manage tickets which can then help them efficiently provide the support needed by the customers. ”
RM

Rhayne M.

Program Support I

Customer Success key features coverage

Zendesk Suite offers 6 out of the 6 key features for Customer Success software identified by reviewers:

Customer Management4.4
Health Score4.4
Task Management4.3
Reporting/Analytics4.2
Activity Tracking4.4
Customer Database4.5

Pros and cons based on 4,066 verified reviews

56% of users rated Zendesk Suite 5 out of 5 stars, while 3% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,066 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

Cons:

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details

Pricing

Starting price:$39 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Zoho Desk logo

Zoho Desk

4.5
(2.2K)
visit website

User insights about the support ticket management feature

Reviewers appreciate Zoho Desk's support ticket management capabilities for their ease of use and functionality. They find it convenient for updating, managing, and tracking tickets, with a user-friendly interface. Users report that it integrates well with other software and allows for omnichannel ticket collection. They highlight the ability to centralize or decentralize requests, communicate via email and chat, and receive alerts. They say it enhances customer satisfaction and efficiency by streamlining issue handling and providing detailed ticket histories.
“Support ticket management allows us to efficiently provide service to all the customers, and internal employees by examining the ticket to every service inquiry. With the support ticket management of Zoho desk we can chat with the customer and with the ticket raiser through Instagram, whatsapp and Facebook also.”
Verified reviewer profile picture

Dnyanoba M.

Deputy Manager

“Zoho follows an ominichannel ticketing system which collects support tickets from other channels and easily organize them in a single interface.”
SS

Sheha S.

Business Development Coordinator

Customer Success key features coverage

Zoho Desk offers 5 out of the 6 key features for Customer Success software identified by reviewers:

Customer Management4.3
Health Score
Task Management4.3
Reporting/Analytics4.3
Activity Tracking4.2
Customer Database4.4

Pros and cons based on 2,208 verified reviews

59% of users rated Zoho Desk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,208 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Cons:

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

LiveAgent logo

LiveAgent

4.7
(1.7K)
visit website

User insights about the support ticket management feature

Users find LiveAgent's support ticket management easy to navigate and understand. They appreciate features like automated ticket routing, unique ticket IDs, and detailed reporting. Reviewers indicate that it centralizes all tickets, making it easier to manage and track support requests. They highlight the integration with Exchange and the ability to collaborate on tickets. They say it improves customer support ratings and helps businesses handle tickets quickly and accurately, ensuring efficient communication and resolution of customer issues.
“The support ticket is essential for this LiveAgent and they designed this very well. We can clearly see what is the status of each ticket, assign it to different users and mark it as solved with a couple of clicks.”
Verified reviewer profile picture

Miguel D.

Desarrollo de nuevos negocios

“I like that it has its own unique ID for every ticket created making it easy for tracking the status of each ticket.”
MG

Marion G.

CEO/Owner

Customer Success key features coverage

LiveAgent offers 5 out of the 6 key features for Customer Success software identified by reviewers:

Customer Management5.0
Health Score
Task Management4.8
Reporting/Analytics4.5
Activity Tracking4.7
Customer Database4.5

Pros and cons based on 1,748 verified reviews

71% of users rated LiveAgent 5 out of 5 stars, while 0% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,748 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Cons:

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details

Pricing

Starting price:$15 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Customer Success Software with Support Ticket Management in 2026

Zendesk Suite logo

Zendesk Suite

Category Leaders

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

visit website
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use.

Read more about Zoho Desk

Users also considered
HubSpot Service Hub logo

HubSpot Service Hub

Category Leaders

Cloud-based customer service solution for firms of all sizes

visit website
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
LiveChat logo

LiveChat

The AI-First Platform to Support Customers and Boost Sales

visit website
LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Read more about LiveChat

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

LiveAgent is the ultimate help desk software over 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence.
Start with a 1 Month free trial, no credit card required.

Read more about LiveAgent

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
TeamSupport logo
Category Leaders

Cloud-based customer support solution for B2B SaaS

TeamSupport AI-driven Customer Success Software is an all-in-one platform, providing a 365° view of customer health. Unite your support, success & GTM teams with insights and workflows for onboarding, churn prevention & upsell motions, and more. Purpose-built for growth-stage B2B SaaS.

Read more about TeamSupport

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 FREE customer success and customer relationship management platform used by 4 million businesses worldwide. It is available in cloud or on-premise with open source code access. Unlimited leads, deals, contacts, companies, quotes, invoices and appointment scheduling.

Read more about Bitrix24

Users also considered
Pipefy logo
Category Leaders

Design and automate business workflows in minutes.

From Onboarding to Support, track the progress of each customer and easily access the information of each demand. Pipefy enables to create a standard of execution according to the assistance each customer requires and make sure no step is missed.

Read more about Pipefy

Users also considered
Textline logo

Cloud-based plug-and-play text messaging software

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Read more about Textline

Users also considered
Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

Read more about Front

Users also considered
Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered
Issuetrak logo

Issue tracking and workflow automation platform

Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

Read more about Issuetrak

Users also considered
Missive logo

Collaborative inbox for teams

Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Read more about Missive

Users also considered
Zight logo

Share information faster with visual context.

Provide the context and clarity needed without playing musical calendars. Use Zight to create video recordings and screen captures to use for training and onboarding, support and troubleshooting, giving regular updates or presentations, and relationship building.

Read more about Zight

Users also considered
Salesforce Starter logo

Customer relationship management tool for SMBs

Salesforce Starter is an all-in-one CRM suite designed to help growing businesses organize data, manage customer relationships, and gain valuable insights. The solution brings together marketing, sales, service, and commerce tools in a single platform.

Read more about Salesforce Starter

Users also considered
Vivantio logo

Flexible Software. Focused Service.

Vivantio provides customer service teams a flexible service optimization solution to meet and exceed customer expectations. Our platform combines CRM capabilities with the power of enterprise-level features so B2B service teams can improve service while reducing costs and serving happier customers.

Read more about Vivantio

Users also considered
Groove logo

Cloud-based helpdesk solution for small businesses

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.

Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.

And it’s a more personal experience for your customers…

Read more about Groove

Users also considered
Method CRM logo

Extend the Power of QuickBooks with Method CRM

Method CRM takes QuickBooks Online and Desktop to the next level. It helps you easily manage leads, track sales, and stay connected with your customers. Turn estimates into invoices with one click, get e-signature approvals, and collect payments online to close deals faster and save time.

Read more about Method CRM

Users also considered
Unless logo

Turn your SaaS product into a dialogue

Our conversational UI platform offers businesses an AI-driven solution that facilitates a personalized conversation with every user. This is made possible through a variety of UI components that can easily be added to any existing product without requiring technical expertise.

Read more about Unless

Users also considered
Froged logo

THE one tool for onboarding, engagement & customer support

FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle from onboarding and engagement to proactive customer support.

Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.

Read more about Froged

Users also considered
elevio logo

Self-service support & customer education platform

Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more

Read more about elevio

Users also considered
Emojot logo

All-in-one platform for customer-centric transformation

Optimizes customer relationships, boosts retention, identifies upselling opportunities, and streamlines customer onboarding processes.

Read more about Emojot

Users also considered
Tiflux logo

System for the management of ticket flows and attendance

Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

Read more about Tiflux

Users also considered
Trengo logo

Automate repetitive work to unleash meaningful conversations

Because customer Delight. Always. Wins.

Read more about Trengo

Users also considered

Key features for Customer Success software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Customer Management: Reviewers appreciate the ability to centralize customer data, track interactions, and manage timelines, leading to better understanding, personalized service, and improved customer satisfaction. 96% of reviewers rated this feature as important or highly important.
  • Health Score: Users value the health score for its visual indicators and customizable metrics, which aid in prioritizing tasks, managing customer relationships, and predicting churn. 92% of reviewers rated this feature as important or highly important.
  • Task Management: Reviewers highlight the ease of creating, tracking, and prioritizing tasks, which helps manage multiple projects, improve team efficiency, and ensure timely completion of customer-related activities. 92% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users find the reporting and analytics features crucial for gaining insights, tracking performance, and making informed decisions, which contribute to product optimization and customer satisfaction. 91% of reviewers rated this feature as important or highly important.
  • Activity Tracking: Reviewers emphasize the importance of tracking customer interactions and activities, which helps improve communication, identify trends, and enhance overall customer service. 89% of reviewers rated this feature as important or highly important.
  • Customer Database: Users appreciate having a centralized repository for storing and organizing customer data, which facilitates personalized interactions, targeted marketing, and improved customer relationships. 89% of reviewers rated this feature as important or highly important.