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Top Rated Online CRM Software with Customer Database in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

A customer database stores and manages customer information, enabling personalized marketing, efficient communication, and improved customer service. It helps track purchase history, preferences, and interactions, facilitating better business decisions and enhancing customer retention. Our reviewers in online CRM software rated this feature as highly important.

5 Best Online CRM Software with Customer Database

Product
User rating
Starting price
Zoho CRM logo
4.3
(6.9K)
14
per user/per month
visit website
LiveChat logo
4.6
(1.7K)
25
per user/per month
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
Pipedrive logo
4.5
(3K)
19
per user/per month
HubSpot CRM logo
4.5
(4.4K)
20
per user/per month

See other top Online CRM products with customer database

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Online CRM software category. They also needed to have sufficient reviews about customer database, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for customer database, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Zoho CRM logo

Zoho CRM

Reviews Sentiment
 
 
 
1-2(252)
3-4(3,152)
5(3,560)
Key Features
Contact Management4.4
Data Import/Export4.3

User insights about the customer database feature

Reviewers appreciate Zoho CRM's customer database for its extensive fields, easy navigation, and integration with other software. They report that it helps maintain organized and up-to-date customer information, which is essential for effective customer relationship management. Users also value the ability to customize and secure the database, although some mention challenges with initial setup and handling duplicates.
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“ a customer database in Zoho CRM is vital for effective customer relationship management. It streamlines operations, enhances customer interactions, supports data-driven decision-making, and contributes to the overall success and growth of your business.”
Verified reviewer profile picture

Mohammed M.

Assistant manager

“This is one of the main purpose of using the CRM tool. It is a one stop solution to manage all your customer database. From contact to leads, and sales conversation, along with marketing activities, you can managed every thing in one single window. ”
BS

Balaji S.

Associate Manager - Program Management

Starting price
14per user /
per month
visit website
Pros and Cons based on 6,964 verified reviews
Verified reviewer profile picture

Comprehensive sales management

Efficient client management

Effective customer tracking

Robust lead management

Scalable for various business sizes

Frequent user issues

Inadequate customer support

Outdated user interface design

Need for performance improvements

Complicated navigation

See pros and cons details
LiveChat logo
Reviews Sentiment
 
 
 
1-2(19)
3-4(490)
5(1,204)
Key Features
Contact Management5.0
Data Import/Export5.0

User insights about the customer database feature

Reviewers feel that LiveChat's customer database is user-friendly, secure, and effective for managing customer information. They find it valuable for tracking interactions, personalizing communication, and improving customer service. Users appreciate the detailed and accessible data, although some mention initial confusion with the interface.
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“Overall this is perhaps the standout feature. Being ableTo track a person by email, knowing if they are logged into the site and having a list of all the chats associated with that name or email is extremely helpful in keeping track of timelines for inquiries/complaints and being able to manage quality control issues ”
DF

Devin F.

Owner

“This feature helps bussinesses to store ,organize,and track detailed information about their customers ,leads and prospects in one centralized location”
Verified reviewer profile picture

Karan G.

software devloper

Starting price
25per user /
per month
Pros and Cons based on 1,713 verified reviews
Verified reviewer profile picture

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
Salesforce Sales Cloud logo
Reviews Sentiment
 
 
 
1-2(430)
3-4(7,985)
5(10,350)
Key Features
Contact Management4.5
Data Import/Export4.4

User insights about the customer database feature

Reviewers indicate that Salesforce Sales Cloud's customer database is intuitive, secure, and highly organized. They find it useful for storing and managing extensive customer information, which aids in personalized communication and data-driven decision-making. Users appreciate the ease of access and navigation, though some note challenges with search functionality and handling multiple email IDs.
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“Salesforce's database allows you to capture an extensive amount of information/fields for each customer and manipulate those fields easily.”
JG

Jenny G.

Director, Java Instruction

“A robust customer database enhances Salesforce Sales Cloud by centralizing client information, improving insights, and facilitating personalized interactions. It's the backbone for effective sales management and customer relationship building!”
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Noer I.

UI UX Designer

Starting price
25per user /
per month
Pros and Cons based on 18,765 verified reviews
Verified reviewer profile picture

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Pipedrive logo
Reviews Sentiment
 
 
 
1-2(61)
3-4(1,026)
5(1,955)
Key Features
Contact Management4.4
Data Import/Export4.5

User insights about the customer database feature

Users report that Pipedrive's customer database is easy to use and navigate, making it simple to add, edit, and track customer interactions. They find it helpful for managing sales processes and maintaining organized customer data. However, some users mention difficulties in managing multiple contacts within the same organization.

See related user reviews

“As with any good CRM, you can easily add contacts and maintain a good customer database. On the other hand, when you are managing account by account, it is hard and confusing to add more than one contact to appear right new to the organization.”
NB

Nathalia B.

Customer Success

“It's been a real lifesaver. We've been able to track all our customer interactions and build lasting relationships with them. The database is also really easy to use - you can make new entries, edit old ones, and see the profiles of your best customers at a glance.”
BT

Brahim T.

Freelancer

Starting price
19per user /
per month
Pros and Cons based on 3,042 verified reviews

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details
HubSpot CRM logo
Reviews Sentiment
 
 
 
1-2(85)
3-4(1,629)
5(2,737)
Key Features
Contact Management4.5
Data Import/Export4.3

User insights about the customer database feature

Reviewers highlight HubSpot CRM's customer database for its ease of use, intuitive interface, and robust search and filter capabilities. They appreciate the ability to track customer interactions, create detailed profiles, and ensure data security. Users also value the customizable fields and seamless import of data from previous systems.
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“I like how HubSpot CRM's Customer Database serves as a centralized repository for storing and organizing detailed information about customers, enabling personalized communication and effective relationship management.”
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Varshitha D.

Sales development representative

“Useful as a customer database and can easily filter and sort through contacts accounts and current customers. Not a highly used feature personally but very easy to use and organize customer accounts.”
CB

Christian B.

Manager Partnerships

Starting price
20per user /
per month
Pros and Cons based on 4,451 verified reviews
Verified reviewer profile picture

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details

Other Top Rated Online CRM Software with Customer Database in 2026

Zoho CRM logo

Zoho CRM

Customer relationship management solution

visit website
All you need is an internet connection. Zoho CRM is a SaaS application that can work across all platforms.

Read more about Zoho CRM

Users also considered
Bigin by Zoho CRM logo

Bigin by Zoho CRM

Category Leaders

Pipeline-centric CRM system for small businesses

visit website
Bigin is an online CRM designed specifically for small businesses, perfectly meeting their unique needs effectively. From multi-channel communication and foolproof automation to intuitive mobile apps, Bigin offers a wide variety of simple yet powerful features, all at a pocket-friendly price.

Read more about Bigin by Zoho CRM

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
HubSpot CRM logo
Category Leaders

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter

Read more about Pipedrive

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Airtable logo

AI-Powered, No-Code App Building Platform

Airtable is the AI-powered app platform that unifies data, maximizes collaboration, and powers smarter workflows — no code required.

Read more about Airtable

Users also considered
LiveChat logo

AI-based live chat for customer support and sales teams

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Read more about LiveChat

Users also considered
Nimble logo

Contact management & social relationship solution

Designed for SMBs, Nimble connects all contacts, calendars, communications & social interactions on one platform for streamlined communication & lead nurturing. It is a CRM tool for Office 365 and G-Suite that builds contact management solutions for teams and individuals. It does all the work by integrating with productivity apps such as inboxes and calendars, delivers a streamlined user experience, and was built to help business teams close more deals, faster.

Read more about Nimble

Users also considered
Any.do logo

A simple and poweful workspace to manage your team's work

Any.do CRM adapts to your business: launch in minutes with free templates, custom fields, live dashboards, and time-saving automations. Track every lead on Kanban boards, sync with 6 000+ apps, and close deals faster—inside the workspace 40 million users trust.

Read more about Any.do

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Marketing 360 logo

Marketing Platform For Small Business

Stay organized as you scale and grow
Finally, a CRM that’s easy to use, fully customizable and puts you in control of how you manage your leads, customers, tasks, team, projects, marketing and more. Create your free account to start customizing your CRM today.

Read more about Marketing 360

Users also considered
Less Annoying CRM logo
Category Leaders

For small businesses outgrowing spreadsheets.

A simple customer relationship manager made just for small businesses. Manage contact info, track leads, and never miss a follow-up.

Read more about Less Annoying CRM

Users also considered
HoneyBook logo

Client management for freelancers & SMBs

Everything you need in an online CRM: client management, proposals, contracts, payments, & more.

Get started with a 7 day free trial today.

Read more about HoneyBook

Users also considered
Kylas Sales CRM logo

#TheBetterCRM

Kylas is an enterprise-grade CRM that helps businesses manage, track, and store customer-related information in the cloud. Salespeople can access prospect information, create tasks, take meeting notes, and stay on top of their pipeline from anywhere they choose.

Read more about Kylas Sales CRM

Users also considered
Ploomes CRM logo

CRM platform that automates sales and business workflows

Ploomes is a cloud-based CRM that centralizes contacts, deals, and communication in one secure platform. Access your sales pipeline, automate follow-ups, and track results from anywhere. Integrates with ERPs, Gmail, and marketing tools. Plans start at $22/user/month.

Read more about Ploomes CRM

Users also considered
Tripleseat logo

Guest and event management tool for hospitality businesses

Tripleseat is an event management platform for restaurants, bars, nightclubs, hotels, and other unique venues. The solution enables teams to streamline the event booking and planning process, helping businesses increase event revenue.

Read more about Tripleseat

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Read more about Lime Connect

Users also considered
PracticePanther Legal Software logo

Cloud-based law practice management platform for law firms.

PracticePanther is the highest-rated, easiest-to-use, all-in-one law practice management software on the market. Trusted by tens of thousands of solo, small, and mid-sized law firms across 170+ countries, to automate and streamline firm operations on any device, anywhere.

Read more about PracticePanther Legal Software

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
monday CRM logo
Category Leaders

Customer relationship management solution

monday CRM is an online CRM software ideal for customer relationship management that ensures customer data and privacy. Its ease of use means smooth onboarding and fast adoption for your team. Offer the best service and experience to your customers with a simple, yet powerful software.

Read more about monday CRM

Users also considered
Apptivo logo
Category Leaders

CRM solution for managing customer accounts

Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
Freshsales logo

Sales management solution

Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

Read more about Freshsales

Users also considered
Keap logo

An all-in-one CRM, sales and marketing automation solution

More Growth, Less Busy Work
Our marketing automation removes the headaches and busy work while accelerating growth.

Read more about Keap

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 voted #1 free online CRM software. 100% free with unlimited records, sales automation, telephony and email marketing. Over 12 million companies are using Bitrix24. Bitrix24 is available in cloud and on-premise with open source code access.

Read more about Bitrix24

Users also considered

Key features for Online CRM software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Contact Management: Reviewers value centralized storage of contact information, custom fields, task automation, and integration with other tools, enhancing communication, collaboration, and customer engagement tracking. 94% of reviewers rated this feature as important or highly important.
  • Data Import/Export: Users appreciate the ease of importing/exporting data from various sources, which simplifies data transfer, reduces manual entry, and supports reporting and analysis. 93% of reviewers rated this feature as important or highly important.
  • Pipeline Management: Reviewers highlight the systematic tracking and organization of leads through different pipeline stages, aiding in effective follow-up and lead progression. 90% of reviewers rated this feature as important or highly important.
  • Lead Management: Users find lead management improves efficiency by prioritizing leads, automating follow-ups, and enhancing collaboration between sales and marketing teams. 90% of reviewers rated this feature as important or highly important.
  • Lead Capture: Reviewers emphasize the importance of capturing leads from multiple sources and integrating with other tools, ensuring no opportunities are missed and enabling quick follow-up. 88% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users value detailed reporting and analytics capabilities, which provide insights into sales performance, customer behavior, and help in strategic decision-making. 86% of reviewers rated this feature as important or highly important.