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Reservations Software with Customer Support
Last updated: January 2025
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Why is customer support important for reservations software users?
Based on GetApp's analysis of 508 verified reviews collected between July, 2021 and August, 2024
Customer support ensures quick resolution of issues, provides detailed guidance, and offers multiple channels for assistance, enhancing the user experience and maintaining efficient operation of the reservation system. Of the 508 reviewers who rated customer support, 90% rated this feature as important or highly important.
Key features of reservations software based on insights from 3935 verified reviews
- Online Booking: Users value 24/7 access, instant confirmations, and the ability to manage reservations on multiple platforms, enhancing customer convenience and business efficiency. 96% of reviewers rated this feature as important or highly important.
- Booking Management: Reviewers highlight customizable features, automated notifications, real-time updates, and ease of managing bookings and guest information, which streamline operations. 96% of reviewers rated this feature as important or highly important.
- Calendar Management: Reviewers appreciate avoiding double bookings, real-time updates, easy viewing of availability, and integration with other platforms for efficient scheduling. 95% of reviewers rated this feature as important or highly important.
- Mobile Access: Users find mobile features crucial for managing reservations on the go, appreciating apps that offer booking, payment, and real-time updates, though some seek improved functionality. 89% of reviewers rated this feature as important or highly important.
- Payment Processing: Reviewers mention secure, diverse payment options, integration with third-party providers, and automated features for deposits and refunds, simplifying financial transactions. 89% of reviewers rated this feature as important or highly important.
244 software options
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Hostaway is the leading all-in-one vacation rental software for professional property managers who want to get more bookings with less hassle. We make it easy for you to get more out of your business while spending less time with tedious manual tasks.
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Peek Pro is a world-class operating software for tour, activity and equipment rental operators looking to boost revenue and streamline operations. More bookings, fewer clicks. Request a demo with a Peek Pro expert, today.
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Cloudbeds offers a scalable platform for you to efficiently manage guests, inventory, pricing, and data in real-time. 10+ rooms only.
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Managing a hospitality business is complex. Guesty is your partner in making it easier. With an all-in-one platform, Guesty’s purpose-built technology optimizes and automates every aspect of your hospitality operations so you can save time, maximize revenue, and stay ahead of the curve.
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Rezdy is a cloud-based reservation software and distribution platform, designed especially for tour, activity, shuttle bus, rental and sightseeing operators. It integrates seamlessly and easily with your own website, through direct linking or simply pasting html code into your CMS.
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Checkfront is an online booking system that enables businesses to handle their inventories, centralize reservations, & process payments. Checkfront manages tours, activities, & rentals.
Checkfront offers plugins to popular CMS products like Wordpress, Drupal, Joomla! & Movable Type.
Checkfront offers plugins to popular CMS products like Wordpress, Drupal, Joomla! & Movable Type.
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WebRezPro is an online reservation & booking and property management system for use in hotels, hostels, vacation rentals, and campgrounds
Users also considered
Set your own fees and own your data with the accesso ShoWare ticketing suite, a PCI-certified cloud-based ticketing system. With over 600 installations in theatres, concert venues, sports arenas, casinos, fairs and attractions around the world, the accesso ShoWare platform is a proven success.
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Bookeo online scheduling and reservation system fills up your appointment book. Accept online bookings and payments 24/7, directly from your website and Facebook page. Bookeo Appointment Booking Software you can increase your revenue with marketing features.
Users also considered
XOLA is a booking, marketing, and distribution platform that powers tour operators, activity providers, and other businesses offering lifestyle experiences. For businesses with 1000+ yearly guests.
Users also considered
FareHarbor provides industry-leading online ticketing and booking solutions for tours, activities, attractions, and events. Through intuitive features and one centralized Dashboard, FareHarbor eases operations for 13,000+ businesses worldwide.
Users also considered
SimplyBook.me is an online booking system for SMEs and enterprises across all service-providing industries. With SimplyBook.me you get a professional booking website or widget, you can accept bookings and online/on-site payments, offer classes, sell products and gift cards, offer coupons and more.
Users also considered
Exercise.com is an all-in-one platform powering the next generation of fitness businesses. The Exercise.com platform includes everything you need to manage your fitness studio, gym, personal training business, or wellness center through our custom-branded web and mobile apps.
Users also considered
WebReserv is an online booking and reservations management platform for rental businesses. The cloud-based platform caters to tour operators, accommodation owners, and other rental companies, with tools for engaging customers, tracking conversions, managing bookings, processing payments, and more.
Users also considered
rezStream is a cloud-based hotel property management software that offers users an intuitive solution to help them capture more online reservations and to simplify how they manage their operations.
Users also considered
Zaui is a technology leading reservation and management software specialized to grow tourism companies. Designed for transportation, tour, activity and rental companies. Zaui is one of the longest-standing reservation systems creating the most innovative web-based tools in the industry.
Users also considered
TSSI is a cloud-based rental solution which enables small to midsize businesses to manage bookings, payments, guests, timeshares, and more. The platform allows users to manage multiple business units from a single dashboard with real-time channels and inventory updates.
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See why ResNexus is a top-rated property management software!
TRUSTED BY THOUSANDS OF PROPERTIES!
https://resnexus.com/comparisons/
ResNexus let's you optimize your property with an easy-to-use PMS, OTA channel manager, booking engine, guest portal, marketing tools, text messaging, & more!
TRUSTED BY THOUSANDS OF PROPERTIES!
https://resnexus.com/comparisons/
ResNexus let's you optimize your property with an easy-to-use PMS, OTA channel manager, booking engine, guest portal, marketing tools, text messaging, & more!
Users also considered
SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.
Users also considered
Easy InnKeeping is an hotel management solution with room charts for the front desk, payment integration, POS, and housekeeping. Completely mobile friendly.
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RocketRez is a cloud based POS system and reservation platform built specifically for high volume Tour and Attraction venues. Our fully integrated platform handles every aspect of your business, including online sales, ticketing, photos, private events and much more.
Users also considered
Starboard Suite is a web-based reservation system designed specifically for passenger vessels and watersports operators.
Users also considered
Guest Tracker is a campground management software designed to help businesses manage online bookings for lodges, recreational vehicle (RV) parks, marinas, and more. It enables organizations to create camping packages, send quotes to customers, and modify package pricing based on seasonal rates.
Users also considered
GuestSuites is a management & reservation system for hotels, motels, resorts, campgrounds and B&Bs with features for online bookings, OTA channel manager & POS
Users also considered
High Trek POS is a point of sale and booking software designed to help the leisure and hospitality businesses offering activities including trampoline parks, escape rooms, ziplines, laser tag, and more. It provides an integrated digital waiver capability, which lets administrators upload the latest waiver form, receive customers' applications via any device, and validate to assign on tickets.
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