getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

HelpOnClick Logo

Live Chat Software and Virtual agent for SMBs

Table of Contents

usersusersusers

Is this product right for your business?

Find out with a

HelpOnClick - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

HelpOnClick overview

What is HelpOnClick?

HelpOnClick software is a powerful solution for small and midsize business. The combination of multiple up-to-date features and moderate price makes the software a real catch for business owners.

Real time traffic monitoring and chatting with customers is available right after installation, which is only a copy&paste setup. Advanced customization options help website owners make the tool fit in the look and feel of their website.

HelpOnClick can be integrated into any website. It supports multiple websites and departments, so that operators can provide assistance on several websites from the same account. At the same time administrators can apply different settings and templates on different websites.

HelpOnClick provides native applications for iOS and Android devices, chat for Facebook pages, Virtual assistant (automated replies), integration with the HelpOnClick Help Desk or any help desk of your choice.

Key benefits of using HelpOnClick

Real-time chatting to you website and Facebook page visitors. Advanced automated invitation rules. Integration with dozens e-commerce systems, CRM, help desks, CMS. Advanced statistics and reporting. Web, desktop & mobile interfaces, SMS chatting. Easy and intuitive interface. 5-minute setup. Virtual Agent for offline and busy hours. Multiple customization options.

HelpOnClick live chat helps to boost conversion, improve customer service and reduce service costs.

Starting price

7.2 /
per month

Alternatives

with better value for money

HelpOnClick’s user interface

Ease of use rating:

HelpOnClick reviews

Overall rating

4.6

/5

12

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.92/10
Rating distribution

5

4

3

2

1

7

5

0

0

0

Pros
“Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.”
NL

Nancy L.

General Manager

“As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.”

Verified reviewer

Anonymity request

“I really appreciate this tool and even more when I see that customers love it too.”
NL

Nancy L.

General Manager

Cons
“Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there.”
Verified reviewer profile picture

Jarad P.

Business Development Manager

“It does not work well with Google chrome...I can only use it with Edge...I prefer Google.”
NL

Nancy L.

General Manager

“Their customer service is very slow to respond, if they respond at all. Trying to live chat with them takes forever, which is bad when you are selling a live chat solution.”
RM

Ronda M.

CEO

Who uses HelpOnClick?

Based on 12 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software
Information Technology and Services
Retail
Health, Wellness and Fitness
Others

Use cases

- Not enough reviews
-
-
-
-
-

HelpOnClick's key features

Most critical features, based on insights from HelpOnClick users:

Mobile access
Transcripts/Chat history
Call center management
Email management
Real-time consumer-facing chat

All HelpOnClick features

Features rating:

File sharing
Proactive chat
Transfers/Routing
Third-Party integrations
Surveys & feedback
Social media integration
Service level agreement (sla) management
Self service portal
Search/Filter
Screen sharing
Reporting/Analytics
Real-Time monitoring
Performance metrics
Offline form
Live chat
Knowledge base management
Interaction tracking
Geotargeting
Customizable fields
Customizable branding
Chat/Messaging
Canned responses
Autoresponders
Automated routing
API
Alerts/Escalation
AI copilot

HelpOnClick alternatives

HelpOnClick logo

Starting from

7.2

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
HubSpot Service Hub logo
visit website

Starting from

20

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Avochato logo
visit website

Starting from

1

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Salesforce Service Cloud logo
visit website

Starting from

25

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

HelpOnClick pricing

Value for money rating:

Starting from

7.2

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about HelpOnClick price and value

Value for money rating:

To see what individual users think of HelpOnClick's price and value, check out the review snippets below.

“Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.”
NL

Nancy L.

General Manager

“As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.”

Verified reviewer

Anonymity request

HelpOnClick support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Email/Help Desk
Chat
Knowledge Base

Training options

Documentation
Videos

HelpOnClick FAQs

Q. What type of pricing plans does HelpOnClick offer?

HelpOnClick has the following pricing plans:
Starting from: $7.20/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of HelpOnClick?

HelpOnClick has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does HelpOnClick support?

HelpOnClick supports the following languages:
Arabic, Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish


Q. Does HelpOnClick support mobile devices?

HelpOnClick supports the following devices:
Android, iPad, iPhone


Q. Does HelpOnClick offer an API?

Yes, HelpOnClick has an API available for use.


Q. What other apps does HelpOnClick integrate with?

HelpOnClick integrates with the following applications:
Wix, Drupal, Adobe Commerce, WooCommerce, Google Analytics 360, Zoho CRM, HappyFox Help Desk, X-Cart, Pinnacle Cart, PrestaShop, Gmail, Mojo Helpdesk, Shift4Shop, WordPress, Freshdesk, Twitter/X, Salesforce Sales Cloud, CS-Cart Store Builder, Zen Cart, Meta for Business, Highrise, Volusion, Joomla, BigCommerce, Shopify, Zendesk Suite


Q. What level of support does HelpOnClick offer?

HelpOnClick offers the following support options:
FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base

Related categories