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NICE CXone Alternatives

How do NICE CXone alternatives compare?

Five9 and Genesys Cloud CX stand out as its top competitors based on similarity, popularity and user reviews. When comparing NICE CXone to its top 100 alternatives, Freshdesk has the highest rating, with Zendesk as the runner-up, and NICE CXone ranking 11th place. Zendesk has the most reviews with a total of 2,701, while NICE CXone has 509. Users say Freshdesk tops the list for value for money followed by Zoho Desk, while NICE CXone comes in 14th. Users also say Freshdesk and Zendesk are the easiest to use, while NICE CXone takes 8th place.

What are the top 5 alternatives to NICE CXone?


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Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to NICE CXone

Five9

4.2
(397)

Cloud contact and call center software

Features

Total

78

117

117

features in common

78

features in common

Five9's unique features

  • Lead Generation

  • Lead Management

  • Predictive Analytics

  • Trend Analysis

NICE CXone's unique features

  • Macros/Templated Responses

  • VoIP

  • Multiple User Accounts

  • Request Assignment

Starting from

$100/month

Value for money

4.0
4.0

What users say about Five9's value for money

Taking the calls and routing them are very reliable. The software flows really nice and the customer service is awesome if you come across any issues.

DM

Dedrick M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

Genesys Cloud CX

4.2
(124)

Mobile optimized cloud call center with multichannel routing

Features

Total

78

121

117

features in common

78

features in common

Genesys Cloud CX's unique features

  • Text Analysis

  • Search/Filter

  • Collaboration Tools

  • Calendar Management

NICE CXone's unique features

  • Event Triggered Actions

  • Shift Swapping

  • Real-time Updates

  • Service Level Agreement (SLA) Management

Starting from

$75/month

Value for money

3.9

0.1

4.0

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Salesforce Service Cloud

4.4
(529)

Customer Service & Field Service Management Solutions

Features

Total

69

181

117

features in common

69

features in common

Salesforce Service Cloud's unique features

  • Email Tracking

  • Project Management

  • Client Portal

  • Customizable Reports

NICE CXone's unique features

  • Employee Scheduling

  • Multiple Parties

  • Call Disposition

  • Template Management

Value for money

4.1

0.1

4.0

What users say about Salesforce Service Cloud's value for money

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

Connect First

4.5
(52)

Omni-channel cloud contact center

Features

Total

45

55

117

features in common

45

features in common

Connect First's unique features

  • Real Time Data

  • Caller ID

  • Lead Management

  • Customizable Reports

NICE CXone's unique features

  • Email Management

  • Activity Dashboard

  • Call Tagging

  • Multiple User Accounts

Value for money

4.3

0.3

4.0

What users say about Connect First's value for money

I have nothing but great respect for their Customer Success Management and their Technical and Customer Support. Emily, Joel, Blair, Andrew and my CSM Ryan M. are all top notch.

JB

Jeffrey B.

Overall the support and reporting data is what keeps me loyal to Connect First. They are an amazing company with wonderful employees.

Morgan T.

Twilio

4.6
(265)

Voice and messaging for your web and mobile applications

Features

Total

41

78

117

features in common

41

features in common

Twilio's unique features

  • Collaboration Tools

  • Status Tracking

  • AB Testing

  • Compliance Management

NICE CXone's unique features

  • Email Management

  • Appointment Management

  • Automatic Lead Distribution

  • Rules-Based Workflow

Starting from

$0.01

Value for money

4.3

0.3

4.0

What users say about Twilio's value for money

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Anonymous Reviewer

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

RingCentral MVP

4.2
(921)

RingCentral MVP - Message, Video, Phone

Features

Total

37

71

117

features in common

37

features in common

RingCentral MVP's unique features

  • Monitoring

  • Audio / Video Conferencing

  • Open Database Design

  • Conferencing

NICE CXone's unique features

  • Customer Service Analytics

  • Real Time Analytics

  • Customer History

  • Speech-to-Text Analysis

Value for money

4.0
4.0

What users say about RingCentral MVP's value for money

That's been my experience lately, which can be a pain if I inadvertently forget to open the application when I'm supposed to be called.

SL

Sho L.

It's very user friendly, they have great customer service. Our company has their own account manager which happens to be very helpful.

MB

Mary B.

Bitrix24

4.0
(485)

100% free CRM, collaboration and communication tool suite

Features

Total

73

363

117

features in common

73

features in common

Bitrix24's unique features

  • Virtual Call Center

  • Discount Management

  • Team Management

  • Collaboration Tools

NICE CXone's unique features

  • Labor Forecasting

  • FTC Compliance

  • Preview Dialer

  • Blended Call Center

Starting from

$49/month

Value for money

4.2

0.2

4.0

What users say about Bitrix24's value for money

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

8x8 X Series

3.9
(215)

Integrated contact center, voice, chat, video, and APIs

Features

Total

24

40

117

features in common

24

features in common

8x8 X Series' unique features

  • Multi-User Collaboration

  • File Sharing

  • SIP Trunking

  • Help Desk Management

NICE CXone's unique features

  • Support Ticket Tracking

  • Multi-Channel Communication

  • Performance Management

  • Queue Management

Starting from

10/month

Value for money

3.8

0.2

4.0

What users say about 8x8 X Series' value for money

Very pleased with the overall experience, 8x8 is an amazing tool for Contact Center and call-driven interactions, keep in mind you will still need a softphone software to sync it with.

Cinthya G.

It is excellent for small businesses who don't want to have a landline physical phone or who like to move around with their laptop and not run to the phone every time it rings.

JC

John C.

Aspect Unified IP

4.3
(65)

Enable inbound and outbound omni-channel contact.

Features

Total

20

21

117

features in common

20

features in common

Aspect Unified IP's unique feature

  • Real Time Data

NICE CXone's unique features

  • Customizable Branding

  • Call Disposition

  • Phone Key Input

  • Queue Management

Value for money

4.0
4.0

What users say about Aspect Unified IP's value for money

High availability works great and has been very solid; Aspect support has been very helpful with any issues.

SB

Steve B.

The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool.

BG

Brandon G.

LeadDesk

4.7
(6)

Clear and Efficient Sales and Customer Service Software

Features

Total

57

78

117

features in common

57

features in common

LeadDesk's unique features

  • Interaction Tracking

  • Dashboard

  • Data Management

  • Customizable Caller ID

NICE CXone's unique features

  • Communication Management

  • Employee Management

  • Time Off Management

  • Multi-Channel Management

Call Center Studio

4.5
(39)

Pay-as-you-go • Scalable • Enhanced AX • Better CX

Features

Total

84

118

117

features in common

84

features in common

Call Center Studio's unique features

  • Call Conferencing

  • Help Desk Management

  • Interaction Tracking

  • Real Time Data

NICE CXone's unique features

  • Feedback Management

  • Rules-Based Workflow

  • Automatic Lead Distribution

  • Employee Scheduling

Value for money

4.7

0.7

4.0

What users say about Call Center Studio's value for money

One of the thing i like the most is the interactions we DO have with the person behind the phone, also is important to mention that being able to call this service 24/7 is awesome.

Billy G.

It is very bad situation that this software does not work on google chrome browser.

ae

ahmet e.

BeInContact

(0)

Your Omnichannel Cloud Contact Center Solution

Features

Total

92

143

117

features in common

92

features in common

BeInContact's unique features

  • Search/Filter

  • Real Time Data

  • Task Scheduling

  • Customizable Caller ID

NICE CXone's unique features

  • Email Alerts

  • Skills Tracking

  • Self Service Portal

  • Recruitment Management

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

71

178

117

features in common

71

features in common

Zendesk's unique features

  • Customer Experience Management

  • Customer Management

  • Caller ID

  • Quality Assurance

NICE CXone's unique features

  • Call Disposition

  • Telemarketing Management

  • Preview Dialer

  • Speech-to-Text Analysis

Starting from

$19/month

Value for money

4.1

0.1

4.0

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Talkdesk

4.6
(671)

The world's leading cloud-based contact center software.

Features

Total

64

90

117

features in common

64

features in common

Talkdesk's unique features

  • Caller ID

  • Lead Management

  • Call List Management

  • Monitoring

NICE CXone's unique features

  • Time Off Management

  • Live Chat

  • Employee Scheduling

  • Variable Workforce

Value for money

4.5

0.5

4.0

What users say about Talkdesk's value for money

Talkdesk offered us the perfect solution where we received the value of each dolor we have invested. Talkdesk is simple and easy to use, great customer service and scalable platform.

Yazeed G.

I love the flexibility of what the product is able to do to help our business. I also love the reporting features.

CT

Christian T.

Kavkom

4.7
(16)

Predictive dialer and telephony software for telemarketers

Features

Total

44

66

117

features in common

44

features in common

Kavkom's unique features

  • Answering Machine Detection

  • Quotes/Estimates

  • Local Caller ID

  • Territory Management

NICE CXone's unique features

  • Customer Service Analytics

  • Real Time Analytics

  • Employee Management

  • Event Triggered Actions

3CLogic

4.3
(49)

Cloud Call Center Solutions

Features

Total

53

72

117

features in common

53

features in common

3CLogic's unique features

  • Collaboration Tools

  • Lead Capture

  • Monitoring

  • Lead Management

NICE CXone's unique features

  • Request Assignment

  • Customer History

  • Call Tracking

  • Budgeting/Forecasting

Value for money

3.8

0.2

4.0

What users say about 3CLogic's value for money

I love the people and response that I've received from 3CLogic. Everyone I've dealt with has been wonderful and so responsive.

JN

Jody N.

Always available and willing to help for as long as needed. Amazing robust product for a better price than similar products.

RL

Richard L.

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

81

165

117

features in common

81

features in common

LiveAgent's unique features

  • Transfers/Routing

  • Account Management

  • Offline Form

  • Collaboration Tools

NICE CXone's unique features

  • Automatic Lead Distribution

  • Shift Swapping

  • Progressive Dialer

  • Employee Scheduling

Starting from

$15/month

Value for money

4.7

0.7

4.0

What users say about LiveAgent's value for money

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

MP

Mark P.

CallTrackingMetrics

4.5
(64)

The Only All-in-One Call Tracking & Contact Center Solution

Features

Total

61

124

117

features in common

61

features in common

CallTrackingMetrics' unique features

  • SMS Marketing

  • Fax Management

  • Lead Capture

  • Customizable Reports

NICE CXone's unique features

  • Inbox Management

  • Employee Management

  • Workflow Configuration

  • Multiple Parties

Starting from

$39/month

Value for money

4.5

0.5

4.0

What users say about CallTrackingMetrics' value for money

They also follow-up to ensure everything is still going well with the issue/update. CTM works great for our clients, and its great to know the Customer Service is there to support us when we need it.

MG

Molly G.

The support team is also consistently helpful and responsive as is our dedicated account representative.

SK

Stephen K.

UJET

4.5
(112)

Customer interaction & support platform with CRM integration

Features

Total

41

60

117

features in common

41

features in common

UJET's unique features

  • Canned Responses

  • Interactive Content

  • SSL Security

  • Knowledge Management

NICE CXone's unique features

  • Timesheet Management

  • Real Time Analytics

  • Tagging

  • Rules-Based Workflow

Value for money

4.7

0.7

4.0

What users say about UJET's value for money

Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money.

KO

Kim O.

I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so.

ma

malik a.

MaxContact

4.7
(10)

Omnichannel Contact Centre Software

Features

Total

73

108

117

features in common

73

features in common

MaxContact's unique features

  • Caller ID

  • Visual Analytics

  • Predictive Analytics

  • Quality Assurance

NICE CXone's unique features

  • Event Triggered Actions

  • File Transfer

  • Appointment Management

  • Rules-Based Workflow

PhoneBurner

4.9
(147)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

50

104

117

features in common

50

features in common

PhoneBurner's unique features

  • Call List Management

  • Lead Capture

  • For Republicans

  • Integrations Management

NICE CXone's unique features

  • Request Assignment

  • Automated Routing

  • Call Tagging

  • Customizable Branding

Starting from

$149/month

Value for money

4.7

0.7

4.0

What users say about PhoneBurner's value for money

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

CT

Chris T.

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

NP

Nicky P.

Ytel

3.9
(25)

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Features

Total

55

77

117

features in common

55

features in common

Ytel's unique features

  • Video Conferencing

  • Lead Management

  • Unattended Call Management

  • HIPAA Compliant

NICE CXone's unique features

  • Request Assignment

  • Recruitment Management

  • Communication Management

  • Alerts/Notifications

Starting from

$100/month

Value for money

3.3

0.7

4.0

What users say about Ytel's value for money

Their support is awful and will blame every issue on your network or computers even before they know any details on your pc or connection. Calls get crossed with other lines sometimes.

AR

Anonymous Reviewer

Customer service reps have been rude if you mention wanting to give negative feedback or talk to someone else about an issue.

SZ

Sara Z.

Kixie PowerCall

4.7
(168)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

47

72

117

features in common

47

features in common

Kixie PowerCall's unique features

  • Collaboration Tools

  • Call List Management

  • Answering Machine Detection

  • Process/Workflow Automation

NICE CXone's unique features

  • Request Assignment

  • Automated Routing

  • Live Chat

  • Multiple User Accounts

Starting from

$29/month

Value for money

4.7

0.7

4.0

What users say about Kixie PowerCall's value for money

I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.

AH

Andrew H.

Overall great phone solutions, cutting edge API/Integration, very helpful and caring customer support, and all around fair price for what you get.

AT

Alec T.

CloudTalk

4.5
(225)

Cloud-based call center software for sales and support teams

Features

Total

68

125

117

features in common

68

features in common

CloudTalk's unique features

  • Automated Attendant

  • Unattended Call Management

  • Integrations Management

  • Outbound Reporting

NICE CXone's unique features

  • Workflow Configuration

  • Budgeting/Forecasting

  • Macros/Templated Responses

  • Shift Swapping

Starting from

$25/month

Value for money

4.3

0.3

4.0

What users say about CloudTalk's value for money

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

AR

Anonymous Reviewer

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Julius T.

Bright Pattern

4.7
(97)

Cloud Contact Center Software with Embedded AI

Features

Total

59

74

117

features in common

59

features in common

Bright Pattern's unique features

  • Role-Based Permissions

  • PBX

  • For Small Businesses

  • Real Time Data

NICE CXone's unique features

  • Service Level Agreement (SLA) Management

  • Tagging

  • Inbox Management

  • Archiving & Retention

Starting from

$70/month

Value for money

4.8

0.8

4.0

What users say about Bright Pattern's value for money

I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great.

HD

Heidi D.

After using several products on the market I have found that Brightpattern is the most powerful and best priced software we can get and their customer service is by far the best that exists.

GG

Gerry G.

Aircall

4.3
(249)

Phone system for support and sales teams

Features

Total

59

95

117

features in common

59

features in common

Aircall's unique features

  • Assignment Management

  • Help Desk Management

  • Task Management

  • Collaboration Tools

NICE CXone's unique features

  • Request Assignment

  • Email Alerts

  • Call Tracking

  • Multiple Parties

Starting from

$30/month

Value for money

4.1

0.1

4.0

What users say about Aircall's value for money

It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service.

HA

Hristo A.

Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.

Jeff G.

Akio.CX

(0)

Multi-channel customer relations management platform

Features

Total

58

112

117

features in common

58

features in common

Akio.CX's unique features

  • Social Listening

  • Audience Targeting

  • Text Editing

  • Forms Management

NICE CXone's unique features

  • Labor Forecasting

  • Alerts/Notifications

  • Call Disposition

  • Archiving & Retention

Office24by7

(0)

360° Office Automation Solutions

Features

Total

69

109

117

features in common

69

features in common

Office24by7's unique features

  • Segmentation

  • Lead Management

  • Call List Management

  • Task Management

NICE CXone's unique features

  • Labor Forecasting

  • Power Dialer

  • Preview Dialer

  • Contractor Management

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

67

145

117

features in common

67

features in common

Zoho Desk's unique features

  • Real Time Data

  • Recurring Issues

  • Quotes/Estimates

  • Case Management

NICE CXone's unique features

  • Employee Scheduling

  • List Management

  • Call Disposition

  • Drag & Drop

Starting from

$14/month

Value for money

4.5

0.5

4.0

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

RingCentral Contact Center

4.3
(160)

The Collaborative Contact Center solution from the industry

Features

Total

57

87

117

features in common

57

features in common

RingCentral Contact Center's unique features

  • Caller ID

  • Call Tracking Metrics

  • Chatbot

  • Single Sign On

NICE CXone's unique features

  • Communication Management

  • Multi-Language

  • Time Off Management

  • Customer Database

Value for money

4.1

0.1

4.0

What users say about RingCentral Contact Center's value for money

Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.

CM

Carla M.

We use this program 2-3 a week and the quality is good. When we have issues we are easily able to contact support team and they are friendly and helpful with an issues that arise.

EM

Ericka M.

uContact

4.5
(26)

Beautiful Contact Center Solution - Omnichannel - All in One

Features

Total

54

71

117

features in common

54

features in common

uContact's unique features

  • Collaboration Tools

  • Answering Machine Detection

  • Agent Interface

  • Quality Management

NICE CXone's unique features

  • Service Level Agreement (SLA) Management

  • Multi-Language

  • Inbox Management

  • Categorization/Grouping

XCALLY

4.8
(87)

Omnichannel contact center management

Features

Total

48

59

117

features in common

48

features in common

XCALLY's unique features

  • Customizable Reports

  • PBX

  • Video Conferencing

  • Call List Management

NICE CXone's unique features

  • Call Tracking

  • Feedback Management

  • Skills Tracking

  • Self Service Portal

Value for money

4.7

0.7

4.0

What users say about XCALLY's value for money

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.

Fabricio G.

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

MM

Matovu M.

wolkvox

4.7
(49)

Communication management system for contact centers

Features

Total

63

103

117

features in common

63

features in common

wolkvox's unique features

  • Real Time Monitoring

  • Forecasting

  • Task Management

  • Sales Pipeline Management

NICE CXone's unique features

  • Employee Scheduling

  • Call Tagging

  • Labor Forecasting

  • Scheduled Recording

CloudAgent

4.5
(28)

Inbound, outbound & blended cloud contact center

Features

Total

39

42

117

features in common

39

features in common