ISL Light Remote Desktop Pricing, Features, Reviews & Comparison of Alternatives

ISL Light Remote Desktop

Remote support software & unattended remote access

4.7/5 (102 reviews)

ISL Light Remote Desktop overview

ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.

The remote desktop software can be customized to match your company graphic design and you can turn on and off specific features and apply advanced security measures in order to best fit your workflow. ISL Online license includes a proprietary live chat software, which you can apply to your website and offer your clients a very efficient communication and support channel. From a live chat you can start a remote desktop connection with your client with only one click, without passing the session code to them. It’s the fastest and easiest way of starting a remote support session.

With one license you can create any number of users, install software on any number of workstations and support any number of clients. You can go for a cloud-based or on-premises license.

Pricing

Starting from
$145/year
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 13 other languages, Danish, Dutch, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish
ISL Light Remote Desktop screenshot: Control any Windows, Mac or Linux computer remotelyISL Light - Remote Desktop SoftwareISL Light Remote Desktop screenshot: Connect to any attended or unattended computerISL Light Remote Desktop screenshot: Enter an access password to access computers and filesISL Light Remote Desktop screenshot: Start a remote support session by providing clients with a code ISL Light Remote Desktop screenshot: Instant messaging with a client during the technical support session can help you solve issues faster

ISL Light Remote Desktop reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.6
  4.7
  4.7
Mark Lawrence

Great Value Remote Support Software

Used daily for 1-2 years
Reviewed 2019-02-14
Review Source: Capterra

I used to use LogMeIn and was approached by ISL to try out there product initially I said no then the price of the other product had its third increase in twelve months which made it too expensive. Since then I haven't looked back, I can connect to my clients quickly and securely and provide the type of service my clients expect as if I was there in person. I must use the software three to four times a day on average and now most of my support work is done remotely saving journey time and fuel cost. It's made me more efficient.

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Stef Merlijn

Great product and great support (lot's of extras)

Used daily for 2+ years
Reviewed 2019-02-20
Review Source: Capterra

Remote support to users on Windows platform. Users are working on different version of Windows (like: 7, 8, 10 and some server editions too).

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Johan van Haerlem

ISL is a proper tool for IT professionals / consultants to support their clients

Used daily for 2+ years
Reviewed 2019-01-30
Review Source: Capterra

We actually resell the product besides using it for ourselves. I still believe its a good piece of software, support is good and the dutch distributor DCC is very friendly and gained a lot of knowledge about the products of ISL. Way better product then Teamviewer although i keep on waiting for a better experience with mac.....

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Christian Mairoll

Solid alternative to Teamviewer

Used daily for 2+ years
Reviewed 2019-05-30
Review Source: Capterra

It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

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Anonymous

it does what it is designed for

Used daily for 2+ years
Reviewed 2019-01-30
Review Source: Capterra

We gladly help the customer as quickly as possible by watching them, and so solve their problems immediately and quickly. No matter what internet connection they have, or how fast the PC is. We have found a solution in ISL that can be started easily and quickly also by less useful users. We have been working for years with ISL (on-prem) and had never problems with it.

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ISL Light Remote Desktop pricing

Starting from
$145/year
Pricing options
Free trial
Subscription
View Pricing Plans

SaaS and on-premises Server License available. Priced per simultaneous session. No other limits.

Pay per Use: $145.00 per 500 minutes valid for a year
Cloud: $469.00 1 license / year
Self-Hosted: $990.00 1 license / year

Contact ISL Online for detailed pricing information.

ISL Light Remote Desktop features

API
Activity Dashboard
CRM Integration
Chat
Contact History
Customizable Branding
Instant Messaging
Knowledge Base
Monitoring
Real Time Monitoring
Reporting & Statistics
Surveys & Feedback
Third Party Integration
Workflow Management

Automatic Notifications (83 other apps)
Email Integration (75 other apps)
Multi-Channel Communication (73 other apps)
Prioritizing (61 other apps)
Social Media Integration (72 other apps)
Ticket Management (66 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for ISL Light Remote Desktop

Key features of ISL Light Remote Desktop

  • IT asset management
  • Interaction tracking
  • Record & playback ability
  • AES 256-bit end-to-end encryption
  • Audio/video call
  • Audit logs
  • Compliance management
  • Configurable workflow
  • Custom branding
  • File sharing
  • Integration APIs
  • Live monitoring
  • Mobile device support
  • Multi-monitor navigation
  • Real-time chat
  • Reboot & restart without interruptions
  • Remote access
  • Remote desktop protocol (RDP) support
  • Reporting/analytics
  • Rich customization options
  • Screen sharing
  • Service desk management
  • Session recording
  • Session transfer
  • Start a remote support session from a live chat
  • Two-factor authentication
View All Features

Benefits

With only one license, install ISL Online on unlimited workstations, create an unlimited number of users and support an unlimited number of clients.

Access a remote computer, install or update software to troubleshoot issues, reboot the remote computer and easily reconnect into the same session.

Customize the ISL Online remote desktop software and match your company graphics and workflow.

Enables two-factor authentication for maximum security.

Add live chat software to your website and start a remote desktop session with only one click directly from a chat. No need to enter the session code.