ISL Light Remote Desktop Pricing, Features, Reviews & Comparison of Alternatives

ISL Light Remote Desktop

Remote support software & unattended remote access

4.75/5 (215 reviews)

ISL Light Remote Desktop overview

What is ISL Light Remote Desktop?

ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.

The remote desktop software can be customized to match your company graphic design and you can turn on and off specific features and apply advanced security measures in order to best fit your workflow. ISL Online license includes a proprietary live chat software, which you can apply to your website and offer your clients a very efficient communication and support channel. From a live chat you can start a remote desktop connection with your client with only one click, without passing the session code to them. It’s the fastest and easiest way of starting a remote support session.

With one license you can create any number of users, install software on any number of workstations and support any number of clients. You can go for a cloud-based or on-premises license.
www.islonline.com

Pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 13 other languages, Danish, Dutch, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish
ISL Light Remote Desktop screenshot: Control any Windows, Mac or Linux computer remotelyISL Light - Remote Desktop SoftwareISL Light Remote Desktop screenshot: Connect to any attended or unattended computerISL Light Remote Desktop screenshot: Enter an access password to access computers and filesISL Light Remote Desktop screenshot: Start a remote support session by providing clients with a code ISL Light Remote Desktop screenshot: Instant messaging with a client during the technical support session can help you solve issues faster

ISL Light Remote Desktop reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.7
  4.7
Christian Mairoll

Solid alternative to Teamviewer

Used daily for 2+ years
Reviewed 2019-05-30
Review Source: Capterra

It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

Pros
We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Cons
Two relatively small issues with it, last time we checked: 1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch). 2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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David Scallan

Great product that works!!!

Used daily for 2+ years
Reviewed 2020-01-30
Review Source: Capterra

Pros
This is a great product that just works, no messing, we give the customer the session code, connects very quickly and we can support our client's needs quickly and easily. I can set up unattended access so I can remote into my clients after they have gone home to fix issues so they don't have any downtime.

Cons
The only thing I have an issue with the software is when I am justing it on my tablet to give remote support, I am unable to pause it on the app or have multiple sessions open. I can do this on the desktop no problem.

Response from ISL Online


Thank you for your review!

Regarding the pausing of sessions on mobile devices - this is currently not possible. However, we have created a feature request ticket (internal ID REQ-1948) for this functionality to be developed and integrated.

I suggest you subscribe to our newsletter, follow our blog and social channels, so you'll be notified on the progress.

Best, ISL Online Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dario Pizzato

Probably the best remote support software around

Used daily for 1-2 years
Reviewed 2020-07-10
Review Source: Capterra

It just works very well and it has made our support experience painless

Pros
The possibility to self-host the server and to customize the product. It is really easy to use even for "difficult customers".

Cons
It is not cheap, but it is even not too much expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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MAtjaž Dolgan

ISL Light

Used daily for 6-12 months
Reviewed 2019-07-09
Review Source: Capterra

We mostly support people in the USA, Denmark, Arab emirates.

Pros
slo support, multiple monitor connect is nice

Cons
I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

Response from ISL Online


"Audio chat would also be nice. "
Audio chat in an active session is possible.
You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353

"Connecting to some remote in Arab Emirates can take up to 5 minutes. "
Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue.

"Having multiple administrators use the same Session ID would be also a nice feature."
Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator

Yours sincerely
Domen Vidmar
ISL Online Team

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 0/10

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Kris Kenyon

Great software

Used daily for 1-2 years
Reviewed 2020-06-21
Review Source: Capterra

Pros
Using the self hosted you get all of the features that competing software charges double yearly vs the cost of purchase.

Cons
The webinar function does not work properly. I would very much like to use this but it has not been maintained to deal with new security restrictions at the OS level.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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ISL Light Remote Desktop pricing

Starting from
$20/month
Pricing options
Subscription
Free trial
View Pricing Plans

SaaS and on-premises Server License available. Priced per simultaneous session. No other limits.

Pay per Use: $20/month per 60 minutes, billed monthly or $145.00 per 500 minutes valid for a year
Cloud: $47/month billed monthly or $469.00 1 license / year
Self-Hosted: $990.00 1 license / year

Contact ISL Online for detailed pricing information.

ISL Light Remote Desktop features

API
Activity Dashboard
CRM Integration
Chat
Customizable Branding
Instant Messaging
Knowledge Base Management
Monitoring
Real Time Monitoring
Reporting & Statistics
Surveys & Feedback
Third Party Integration
Workflow Management

Alerts / Escalation (76 other apps)
Automatic Notifications (105 other apps)
Email Integration (103 other apps)
Multi-Channel Communication (110 other apps)
Multi-Language (75 other apps)
Social Media Integration (88 other apps)
Support Ticket Management (80 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for ISL Light Remote Desktop

Key features of ISL Light Remote Desktop

  • IT asset management
  • Interaction tracking
  • Record & playback ability
  • AES 256-bit end-to-end encryption
  • Audio/video call
  • Audit logs
  • Compliance management
  • Configurable workflow
  • Custom branding
  • File sharing
  • Integration APIs
  • Live monitoring
  • Mobile device support
  • Multi-monitor navigation
  • Real-time chat
  • Reboot & restart without interruptions
  • Remote access
  • Remote desktop protocol (RDP) support
  • Reporting/analytics
  • Rich customization options
  • Screen sharing
  • Service desk management
  • Session recording
  • Session transfer
  • Start a remote support session from a live chat
  • Two-factor authentication
View All Features

Benefits

With only one license, install ISL Online on unlimited workstations, create an unlimited number of users and support an unlimited number of clients.

Access a remote computer, install or update software to troubleshoot issues, reboot the remote computer and easily reconnect into the same session.

Customize the ISL Online remote desktop software and match your company graphics and workflow.

Enables two-factor authentication for maximum security.

Add live chat software to your website and start a remote desktop session with only one click directly from a chat. No need to enter the session code.