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ISL Light Logo
ISL Light
4.7
(462)

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Remote support software & unattended remote access

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(1)

ISL Light Pricing, Features, Reviews and Alternatives

ISL Light product overview

What is ISL Light?

ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.

Key benefits of using ISL Light

  • With only one license, install ISL Online on unlimited workstations, create an unlimited number of users and support an unlimited number of clients.

  • Access a remote computer, install or update software to troubleshoot issues, reboot the remote computer and easily reconnect into the same session.

  • Customize the ISL Online remote desktop software and match your company graphics and workflow.

  • Enables two-factor authentication for maximum security.

  • Add live chat software to your website and start a remote desktop session with only one click directly from a chat. No need to enter the session code.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum
    Knowledge Base

    Training options

    In Person
    Webinars
    Live Online
    Videos
    Documentation

    ISL Light pricing information

    Value for money

    4.5

    /5

    462

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ISL Light features

    Functionality

    4.6

    /5

    462

    Total features

    69

    7 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Reporting & Statistics
    Customizable Branding
    Multi-Channel Communication
    Live Chat

    Functionality contenders

    ISL Light users reviews

    Overall Rating

    4.7

    /5

    462

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.03/10
    Rating distribution

    5

    4

    3

    2

    1

    349

    105

    7

    0

    1

    Pros
    Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.
    Easy and great remote support solution , secure and stable for our remote connection needs.
    Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.
    Cons
    The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.
    Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.
    It is a little bit difficult to set up the On Prem version and personalize it.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy set-up, does the job

    Reviewed 2 years ago

    While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

    Pros

    There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

    Cons

    Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    ISL Remote for optimal Network support

    Reviewed 3 years ago

    We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.

    Pros

    The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

    Cons

    It would be better is we had an automatic way to create a report, of even a quick report of the system.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Happy ISL user

    Reviewed a month ago

    it works well, at a reasonable pricing point compared to competing products

    Pros

    good value for money, just works, no issues with older versions of similar software like greatest competitor

    Cons

    clipboard transfer sometimes gives issues, multi monitor on remote side is a pain to handle if there are 3 or more screens. filetransfer is not easy to use.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    ISL Light

    Reviewed 3 years ago

    We mostly support people in the USA, Denmark, Arab emirates.

    Pros

    slo support, multiple monitor connect is nice

    Cons

    I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

    Vendor response

    "Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue,...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    An Easy to use Alternative to Teamviewer

    Reviewed 3 months ago

    I would not be without ISL Light - it is my go-to connection software. I do use Teamviewer via my RMM software but I always have this as a backup!

    Pros

    Software just works - never experienced any downtime with this product and the ad-hoc functionality is great - go here put in session code and run and I'm in - so easy!

    Cons

    It can be a bit of pain on MacOS... mainly due to Apple's restrictions, I don't know how Teamviewer get around this - but it would be good if ISL could match them here too

    ISL Light FAQs and common questions

    Q. What type of pricing plans does ISL Light offer?

    ISL Light has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of ISL Light?

    ISL Light has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does ISL Light support?

    ISL Light supports the following languages:
    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish


    Q. Does ISL Light support mobile devices?

    ISL Light supports the following devices:
    Android, iPad, iPhone


    Q. Does ISL Light offer an API?

    Yes, ISL Light has an API available for use.


    Q. What other apps does ISL Light integrate with?

    ISL Light integrates with the following applications:
    Bitrix24, Avast Ultimate Business Security, Autotask PSA


    Q. What level of support does ISL Light offer?

    ISL Light offers the following support options:
    24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base

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