This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

ISL Light Pricing, Features, Reviews and Alternatives

ISL Light product overview

Price starts from

No info

What is ISL Light?

ISL Online is a remote support software that empowers you to offer fast remote assistance. You can access and control attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device and provide technical support to mobile device users. It’s a rich-featured remote support solution, featuring file transfer, text chat, audio and video calls, session recording, unattended access, RDP tunneling, administrative mode, reporting and rich customization options.

Key benefits of using ISL Light

  • With only one license, install ISL Online on unlimited workstations, create an unlimited number of users and support an unlimited number of clients.

  • Access a remote computer, install or update software to troubleshoot issues, reboot the remote computer and easily reconnect into the same session.

  • Customize the ISL Online remote desktop software and match your company graphics and workflow.

  • Enables two-factor authentication for maximum security.

  • Add live chat software to your website and start a remote desktop session with only one click directly from a chat. No need to enter the session code.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum
    Knowledge Base

    Training options

    In Person
    Webinars
    Live Online
    Videos
    Documentation

    ISL Light pricing information

    Value for money

    4.5

    /5

    278

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ISL Light features

    Functionality

    4.6

    /5

    278
    Total Features69 6 categories

    Most valued features by users

    Reporting/Analytics
    API
    Chat/Messaging
    Third Party Integrations
    Customizable Branding
    Reporting & Statistics
    Multi-Channel Communication
    Live Chat

    Functionality contenders

    ISL Light users reviews

    Overall rating

    4.7

    /5

    278

    Positive reviews

    98%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.16/10
    Rating distribution

    5

    4

    3

    2

    1

    214

    59

    4

    0

    1

    Pros
    Having tried many other remote products finding one that has all the features I required and delivering them at such a competitive price was a natural winner for me.

    SS

    Stuart S.

    Using ISL daily to help my work colleagues is easy and funny. I like making groups of computers and getting all organizated.

    Ad

    Alejandro d.

    Easy and great remote support solution , secure and stable for our remote connection needs.

    VL

    Vincent L.

    Cons
    The client interface on the website is increasingly ambiguous - we find often clients download the wrong code - the client side.

    MR

    Mark RJ S.

    It is a little bit difficult to set up the On Prem version and personalize it.

    EJ

    Elwin J.

    Switching monitors is also a drag as it's also very, very slow to display the content of each individual monitor.

    JH

    Joshua H.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Easy set-up, does the job

    Reviewed a year ago

    While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

    Pros

    There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

    Cons

    Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Solid alternative to Teamviewer

    Reviewed 2 years ago

    It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

    Pros

    We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

    Cons

    Two relatively small issues with it, last time we checked: 1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch). 2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    ISL Light

    Reviewed 2 years ago

    We mostly support people in the USA, Denmark, Arab emirates.

    Pros

    slo support, multiple monitor connect is nice

    Cons

    I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

    Vendor response

    "Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue,...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    ISL for customer support

    Reviewed 3 months ago

    I have used it for several years now, we use our own server and moved to this product from Logmein because of the pricing structure. We have never looked back.

    Pros

    It's really quick to get on someones PC from taking the support call.

    Cons

    I use Linux, and sometimes it fails to display the sub window which means I have to kill and restart it. It may be a Gnome / X-window issue.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    ISLOnline easy to use

    Reviewed 2 years ago

    It allows me to support my customers 24-7 not just Monday-Friday 9-5. It saves site visits and allows me to quickly fix a problem.

    Pros

    Easy to setup and supports multiple platforms. You can add multi sessions for a fixed fee. Flexible subscription I started off with a price per use with a few customer then upgraded when the I built a larger customer base. Recently I have started to use the Web Conference feature for hosting online demos.

    Cons

    I would prefer a drag and drop to specific folder when transferring files. I would also like remote printing

    Vendor response

    The newest ISL Light version added support for our new File Manager functionality. This functionality will allow you to simply transfer files between the local and remote computer by drag and dropping files in a simple-to-use graphical interface. Currently, the File Manager functionality is available for ISL AlwaysOn connections, as well as on-demand sessions where the remote client is a Linux or macOS...

    ISL Light FAQs and common questions

    ISL Light has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    ISL Light has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    ISL Light supports the following languages:
    Polish, Norwegian (Bokmal), Russian, Portuguese, Czech, Chinese (Simplified), Chinese (Traditional), German, Spanish, French, Arabic, Italian, Japanese, English, Swedish, Danish, Hebrew, Dutch


    ISL Light supports the following devices:
    Android, iPhone, iPad


    Yes, ISL Light has an API available for use.


    ISL Light integrates with the following applications:
    Bitrix24, Avast Business, Autotask


    ISL Light offers the following support options:
    24/7 (Live rep), Chat, Email/Help Desk, Phone Support, FAQs/Forum, Knowledge Base

    Related categories