PhoneBurner Reviews

Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!

It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).

PhoneBurner has been a total game changer for my job. I'm responsible for a database of about 1500 and counting clients that I regularly followup with to varying degrees. While emails and texts are always great, nothing beats a phone call. PhoneBurner is the only reason I'm able handle anywhere from 80-100 a day while still getting me regular regular work done. Favorite features: * Interface is incredibly...

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I honestly can't think of much. Occasionally it will bug and not connect to a number which you have to pay attention to. That's rare though.

Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

There is a definite learning curve but it does what it's supposed to do.

I asked for a credit since I hadn't used the product but had been paying for it for the last 5 months and was told that isn't something they do. I wasn't planning on stopping the service but I did because of their poor business ethic.

Our team is fully committed to our customers and your success. We offer a monthly service that can be cancelled anytime, but cannot offer refunds months after the fact based on level of usage. Still, we offered you an extension as a courtesy, despite the fact that you had regularly logged in to the product during this time. Should you ever decide to, our team is always here to help you get the most out of our software and your outreach. We wish you every success!

Some of my favorite features of PhoneBurner include scripts, automatic voicemails and emails because of how much they increase our contact ratios and allow us to reach such high volume when dialing prospects.

We are now 12 months in to this software and I haven't had any complaints yet. The set up was easy and our inside sales team absolutely loves it!

it is user friendly and was easy to learn

there is nothing I can really say that I do not like about the software

Ease of use.....included updates usually have excellent features enhancing it's use. Will be considering the text feature soon, for instance. Also the customizing on the user end is amazing, but still quite "ready to use" on day one. Also excellent compatibility with Sakesforce.

The overall look and graphics were bland, but frankly the last update or two tremendously improved that.

I can make hundreds of phone calls in half a day where it used to take me a whole week to do the same.

Don’t really have any complaints about phone burner

I make 4x the amount of average calls using PhoneBurner and the software makes me incredibly efficient by leaving voicemail and email at the same time with one click.

No cons - it’s very user friendly and works really well.

Functionality. Easy to load leads. Phoneburner allows me to get a full day's work done in 3 hours!

Ease of use (more functions than I need)

That's great to hear! Thanks for being such a terrific and loyal client :)

It sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry.

They stopped the use of an automatic dialer. You now have to manually click to dial the next contact. Doesn't really make a big difference and they still help our company.

Daniel, we're very sorry to hear of your recent experience. PhoneBurner still dials for you and sends 1-click emails. I'll make sure someone on our team reaches out to help troubleshoot, and to better understand and work out your price issue as well. Look forward to once again having you as a happy client.

This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc. It calls the home, celll, and then lets you disposition calls

The worst part is it cant identify fax numbers. On cold calls, you get a lot of those. Everyone loves a good screech of the fax machine.

No pros were added to this review

No cons were added to this review

Wow what a GREAT review. Thank you for taking the time to post it. We appreciate you working with us and look forward to helping you grow your business.

I have used Phone Burner for almost 10 years, and I have to say that if it wasnt for this system I probably wouldnt have been as successful as I am today. I owe a great deal of gratitude to the creators and staff at Phone Burner!!! Thank you!!!

There are no cons, Phone burner is constantly working to improve their platform with the changes in business.

It has been great helping you build your business over the past 10 years. We look forward to the next 10+ years!

Phone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a highly efficient manner. I am able to go through my personal contacts every day and touch base with leads in a very short period of time.

There are small hiccups in the system overall layout that do not integrate with our CRM software to update specific dispositions. Overall not a game changer.

The ease of leaving voice mails and emails to potential clients and customizing what I send out. I am able to contact clients fluently without stopping.

At this point I really haven't found anything that I like least about this software. I do not use all the features it others only what I need most.

I like the fact that you can integrate scripts and voicemails together to make pinpoint campaigns

I really have no complaints. The product is on par

It streamlines every step and makes each step dummy proof

We had a few small glitches when we first upgraded our account with the leadstreams that came from the old system into the new upgraded version, but those were quickly resolved and now it all runs like a dream.

I love the easy to use cloud based system that allows my team to power dial for 1 hour and produce the same amount of work that the other guys are doing in 4 hours. Their voicemail drop feature allows keeps our reps from repeating the same message over and over and drop recorded messages with one click. They don't even have to listen to their message before moving on to the next call.

While it offers some CRM features, it isn't built out to be a full CRM and it's primarily designed for a B2C sales team.

I like the easy of use and how much success I have had with it.

The original training tapes were not easy to follow but they have added more training information on the website and offer webinars to help become more of a expert user

I've been in sales for over 40 years and watched as auto dialer's and progressive dialer's progressed. I'm now a consultant and tried many of them who are out there now. Non of them are easier and offer mare the Phoneburner

To be very honest I don't have anything negative to say about the product except it would be nice if it were free

Thanks so much Kenneth. That's great to hear!

This software is very intuitive. They are always thinking of new ways to improve their product. I really like that.

Nothing I can think of, I have really never found anything I didn't like.

Easy management of contacts and leads based on a broad range of variables, and efficiently keep in contact with them and filter down to the real sales opportunities.

I really can't think of any obvious negative things. If I want to be picky, it will sometimes glitch when preparing to begin a dial session - call the number in the system, and then the screen does not go to the first lead's name - stays blank. Just stop and restart the session, and no problem. Loss of 30 seconds is all.

Easy to use, customer service, adapts to our needs.

I would love for it to have more reporting options.

I can make many outbound calls in a very short time and track the results of each call.

There is a gap in where a call should go if it stalls or doesn't connect. There are not disposition buttons for stalled calls that don't go through