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Trengo

Automate repetitive work to unleash meaningful conversations

Table of Contents

Is this product right for your business?

Find out with a

Trengo - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Trengo overview

What is Trengo?

Trengo's customer engagement platform is dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth.

Starting price

125 /
per month

Alternatives

with better value for money

Trengo’s user interface

Ease of use rating:

4.1

(26)

Trengo reviews

Overall rating

4.1

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.88/10

Rating distribution

Pros

“I like the company and it's staff, very smart people with a sense of humor, great to work with.”

Martijn d.

Director

“Everthing in one place with an interface that works like a charm and looks good too.”

Tim S.

Owener

“I am very impressed by the speed they add new features / channels. We use it for support for our website and our clients are very impressed by the options we offer for them to contact us.”

Jacco V.

Director

Cons

“For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again.”

Laurien v.

Management trainee supply chain

“The way we had to change the e-mail addresss from a weird code into a proper "sender" address.”

Carien v.

CEO

“That there is no option that you can send directly to whatsapp.”

Maurice K.

Service advisor

Who uses Trengo?

Based on 26 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Automotive

Retail

Facilities Services

Hospital & Health Care

Others

Use cases

Customer Service

Customer Communications Management

Live Chat

Customer Support

Help Desk

Trengo's key features

Most critical features, based on insights from Trengo users:

Support ticket management

4.0

(3)

Email management

3.3

(3)

Real-time consumer-facing chat

3.5

(2)

Remote access/control

3.7

(3)

Chat/Messaging

2.3

(3)

Mobile access

2.0

(1)

All Trengo features

Features rating:

3.9

(26)

CRM

4.0

(1)

Reporting & statistics

4.0

(1)

Alerts/Notifications

5.0

(1)

Customizable templates

5.0

(1)

Real-Time monitoring

4.0

(1)

Customer database

2.5

(2)

Live chat

3.0

(3)

Real-Time notifications

3.0

(2)

Real-Time chat

(0)

Real-Time reporting

(0)

Real-Time analytics

(0)

Proactive chat

(0)

Reporting/Analytics

(0)

Screen sharing

(0)

Personalization

(0)

Search/Filter

(0)

Offline form

(0)

Self service portal

(0)

Service level agreement (sla) management

(0)

SMS messaging

(0)

Social media integration

(0)

SSL security

(0)

Surveys & feedback

(0)

Tagging

(0)

Third-Party integrations

(0)

Transcripts/Chat history

(0)

Transfers/Routing

(0)

Video chat

(0)

Video conferencing

(0)

Widgets

(0)

Workflow management

(0)

@mentions

(0)

AI copilot

(0)

Alerts/Escalation

(0)

API

(0)

Automated routing

(0)

Autoresponders

(0)

Call center management

(0)

Call recording

(0)

Canned responses

(0)

Chatbot

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Communication management

(0)

Customer communication

(0)

Customer engagement

(0)

Customer history

(0)

Customizable branding

(0)

Customizable fields

(0)

Data import/export

(0)

Event triggered actions

(0)

Inbox management

(0)

Knowledge base management

(0)

Macros/Templated responses

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Language

(0)

Trengo alternatives

Trengo

4.1

(26)

Starting from

125

Per month

Free trial

Free version

Ease of Use

4.1

Features

3.9

Value for Money

4.0

Customer Support

3.9

Zendesk Suite

4.4

(4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

TeamSupport

4.5

(847)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.4

Customer Support

4.5

LiveChat

4.6

(1.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.5

Customer Support

4.6

Trengo pricing

Value for money rating:

4.0

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Essentials

125

Per month

Features included:

Up to 10 users
Omnichannel Inbox
All communication channels (excl. Voice)
Web Widget
Trengo email support

Boost

185

Per month

Features included:

Basic integrations
White labelling
Reporting
Rules and automation
Trengo messaging support

Pro

310

Per month

Features included:

All integrations
Workload balancing
Two-Factor Authentication (2FA)
Trengo Live Chat support
Trengo phone support

User opinions about Trengo price and value

Value for money rating:

4.0

(26)

To see what individual users think of Trengo's price and value, check out the review snippets below.

“I like the company and it's staff, very smart people with a sense of humor, great to work with.”

Martijn d.

Director

“Everthing in one place with an interface that works like a charm and looks good too.”

Tim S.

Owener

Trengo integrations (22)

Trengo support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

FAQs/Forum

Knowledge Base

Phone Support

Training options

Webinars

Live Online

In Person

Documentation

Trengo FAQs

Q. What type of pricing plans does Trengo offer?

Trengo has the following pricing plans:
Starting from: €125.00/month
Pricing model: Subscription

These products have better value for money

Q. Who are the typical users of Trengo?

Trengo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Trengo support?

Trengo supports the following languages:
Arabic, Dutch, English, French, German, Indonesian, Italian, Portuguese, Russian, Spanish

Q. Does Trengo support mobile devices?

Trengo supports the following devices:
Android, iPad, iPhone

Q. Does Trengo offer an API?

Yes, Trengo has an API available for use.

Q. What other apps does Trengo integrate with?

Trengo integrates with the following applications:
Microsoft Outlook, WooCommerce, Telegram, Zapier, Gmail, Trello, Pipedrive, Twitter/X, Slack, Mailchimp, Instagram, Asana, HubSpot CRM, Shopify

Q. What level of support does Trengo offer?

Trengo offers the following support options:
Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, Phone Support