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UseResponse
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one Customer Support and Feedback Suite
Table of Contents
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UseResponse - 2026 Pricing, Features, Reviews & Alternatives
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UseResponse overview
What is UseResponse?
UseResponse is an all-in-one multichannel Help Desk, Community Communication Platform, Live Chat with messengers, and Customer Self-Service designed for use by any type of company and community. UseResponse can be used by any organization - whether it produces goods, provides services, or is non-profit - to hear customers opinions & feedback in order to improve.
UseResponse is designed for Support Agents & Product Managers to help companies to understand their customers and their customers' feedback on the products and services on offer. Using a ticketing system, ideas bank & organized online documentation, UseResponse enables users to ask questions, report problems and leave votes, which in turn allows companies to collect feedback, suggestions, and actionable customer-based insights.
UseResponse enables organizations to provide support to customers in an effective way. With open code, UseResponse is fully customizable. They can organize communities, gather feedback and gain customers' loyalty with the help of different responses to ideas, problems and questions. Organizations can interact with users & customers and listen to their feedback to ultimately enhance their product or service.
Key benefits of using UseResponse
Starting price
per month
Alternatives
with better value for money
UseResponse’s user interface
UseResponse reviews
Overall rating
4.6
/5
36
Positive reviews
94
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.21/10
5
4
3
2
1
25
9
1
0
1
Lennert S.
ICT Senior Specialist
Brian S.
Product Owner
Geo L.
Business Intelligence Operations Manager
Verified reviewer
Anonymity request
Verified reviewer
Anonymity request
John L.
Who uses UseResponse?
Based on 36 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
UseResponse's key features
Most critical features, based on insights from UseResponse users:
All UseResponse features
Features rating:
UseResponse alternatives
UseResponse
Starting from
124
/user
Per month
Zoho CRM
Starting from
14
Per month
Zoho Desk
Starting from
20
Per month
Quickbase
Starting from
35
Per month
UseResponse pricing
Pricing plans
Pricing details:
User opinions about UseResponse price and value
Value for money rating:
To see what individual users think of UseResponse's price and value, check out the review snippets below.
Lennert S.
ICT Senior Specialist
Brian S.
Product Owner
UseResponse integrations (13)
Integrations rated by users
We looked at 36 user reviews to identify which products are mentioned as UseResponse integrations and how users feel about them.
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Other top integrations
UseResponse support options
Typical customers
Platforms supported
Support options
Training options
UseResponse FAQs
UseResponse has the following pricing plans:
Starting from: $199.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of UseResponse?
UseResponse has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does UseResponse support?
UseResponse supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Japanese, Portuguese, Russian, Spanish, Thai
Q. Does UseResponse offer an API?
Yes, UseResponse has an API available for use.
Q. What other apps does UseResponse integrate with?
UseResponse integrates with the following applications:
Jira, WhatsApp, Zapier, Zoho Projects, Google Workspace, WordPress, Twitter/X, Slack, Meta for Business, Confluence, Salesforce Platform, HubSpot CRM
Q. What level of support does UseResponse offer?
UseResponse offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base