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UseResponse

All-in-one Customer Support and Feedback Suite

Table of Contents

Is this product right for your business?

Find out with a

UseResponse - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: December 2025

UseResponse overview

What is UseResponse?

UseResponse is an all-in-one multichannel Help Desk, Community Communication Platform, Live Chat with messengers, and Customer Self-Service designed for use by any type of company and community. UseResponse can be used by any organization - whether it produces goods, provides services, or is non-profit - to hear customers opinions & feedback in order to improve.

UseResponse is designed for Support Agents & Product Managers to help companies to understand their customers and their customers' feedback on the products and services on offer. Using a ticketing system, ideas bank & organized online documentation, UseResponse enables users to ask questions, report problems and leave votes, which in turn allows companies to collect feedback, suggestions, and actionable customer-based insights.

UseResponse enables organizations to provide support to customers in an effective way. With open code, UseResponse is fully customizable. They can organize communities, gather feedback and gain customers' loyalty with the help of different responses to ideas, problems and questions. Organizations can interact with users & customers and listen to their feedback to ultimately enhance their product or service.

Key benefits of using UseResponse

Provide multi-channel support with UseResponse through a self-service community, live chat, widgets, email requests & social networks.

Create custom automatic actions on objects & generate notifications on specific use cases with UseResponse's Scenario Automation.

Create your own customized interface. The UseResponse help center is implemented into the design of your website.

Embed widgets onto your website or as a popup to gather feedback and requests from your community.

Emails received are automatically converted into tickets according to custom rules.

Starting price

124per user /
per month

Alternatives

with better value for money

Pros & Cons

Integrations

User Interface

UseResponse’s user interface

Ease of use rating:

4.6

(36)

UseResponse pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(10)

5(25)

What do users say about UseResponse?

Integrated with other systems we use and had a realtime dashboard.

Select to learn more

Who uses UseResponse?

Based on 36 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Computer Software

Information Technology and Services

Accounting

Financial Services

Others

Use cases

Help Desk

Complaint Management

Customer Support

Live Chat

Account Management

UseResponse's key features

Most critical features, based on insights from UseResponse users:

Social media integration

5.0

(1)

Knowledge base management

5.0

(2)

Email management

5.0

(1)

Real-Time chat

0.0

(0)

Reporting/Analytics

4.5

(2)

All UseResponse features

Features rating:

4.5

(36)

Workflow management

4.5

(2)

Real-Time updates

5.0

(1)

Reporting & statistics

5.0

(1)

Customizable branding

5.0

(2)

Multi-Channel communication

5.0

(1)

Alerts/Notifications

5.0

(1)

Support ticket tracking

5.0

(1)

Automated routing

5.0

(1)

Self service portal

5.0

(1)

Call center management

5.0

(1)

Document storage

4.0

(1)

Widgets

(0)

Project management

(0)

Problem management

(0)

Proactive chat

(0)

Prioritization

(0)

Gamification

(0)

Help desk management

(0)

Idea ranking

(0)

Polls/Voting

(0)

Online Forums

(0)

Ideation

(0)

Multi-Language

(0)

Inbox management

(0)

Macros/Templated responses

(0)

Live chat

(0)

Knowledge management

(0)

Interaction tracking

(0)

Inventory management

(0)

Issue tracking

(0)

Website integration

(0)

Third-Party integrations

(0)

Text editing

(0)

Templates

(0)

Task progress tracking

(0)

Task management

(0)

Tagging

(0)

Surveys & feedback

(0)

Support ticket management

1.0

(1)

Status tracking

(0)

SSL security

(0)

Single sign on

(0)

Service level agreement (sla) management

(0)

Search/Filter

(0)

Scheduled/Automated reports

(0)

Routing

(0)

Real-Time notifications

(0)

Real-Time analytics

(0)

Ratings/Reviews

(0)

Queue management

(0)

Project tracking

(0)

Complaint monitoring

(0)

Communication management

(0)

Commenting/Notes

(0)

Collaboration tools

(0)

Client portal

(0)

Chatbot

(0)

Chat/Messaging

(0)

Catalog management

(0)

Case management

(0)

Canned responses

(0)

Calendar management

(0)

Brainstorming

(0)

Autoresponders

(0)

Archiving & retention

(0)

Approval workflow

(0)

API

(0)

Analytics

(0)

Alerts/Escalation

(0)

Activity/News feed

(0)

Activity tracking

(0)

Activity dashboard

(0)

Access controls/permissions

(0)

@mentions

(0)

Full text search

(0)

Forms management

(0)

Feedback management

(0)

Event triggered actions

(0)

Email templates

(0)

Document management

(0)

Discussions/Forums

(0)

Data visualization

(0)

Data security

(0)

Data import/export

(0)

Dashboard

(0)

Customizable templates

(0)

Customizable reports

(0)

Customizable forms

(0)

Customizable fields

(0)

Customer support

(0)

Customer segmentation

(0)

Customer history

(0)

Customer database

(0)

Customer complaint tracking

(0)

CRM

(0)

Content management

(0)

Content library

(0)

UseResponse alternatives

UseResponse

4.6

(36)

Starting from

124

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.6

Customer Support

4.8

Bitrix24

4.2

(979)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Zendesk Suite

4.4

(4K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Salesforce Service Cloud

4.5

(811)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

UseResponse pricing

Value for money rating:

4.6

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Enterprise cloud - Complete Suite

199

/user

Per month

Features included:

Features are not listed

Enterprise Cloud - Feedback solution

124

/user

Per month

Features included:

Features are not listed

Enterprise Cloud - Knowledge Base

139

/user

Per month

Features included:

Features are not listed

Enterprise Cloud - Help Desk + Live Chat

149

/user

Per month

Features included:

Features are not listed

On Premise - Complete Suite

7,200

/user

Per year

Features included:

Features are not listed

On-Premise

4,800

/user

Per year

Features included:

100% Open Code
50% for the Next Year
Hassle Free Updates

User opinions about UseResponse price and value

Value for money rating:

4.6

(36)

To see what individual users think of UseResponse's price and value, check out the review snippets below.

“We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.”

Lennert S.

ICT Senior Specialist

“It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.”

Brian S.

Product Owner

UseResponse integrations (13)

Integrations rated by users

We looked at 36 user reviews to identify which products are mentioned as UseResponse integrations and how users feel about them.

Google Workspace

Integration rating: 5.0 (1)

Other top integrations

UseResponse support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Training options

Live Online

Documentation

Videos

UseResponse FAQs

Q. Who are the typical users of UseResponse?

UseResponse has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money

Q. What languages does UseResponse support?

UseResponse supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Japanese, Portuguese, Russian, Spanish, Thai

Q. Does UseResponse offer an API?

Yes, UseResponse has an API available for use.

Q. What level of support does UseResponse offer?

UseResponse offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base