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When I Work
5
785
4
372
3
92
2
21
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Staff scheduling, time tracking, and communication tool
Table of Contents
When I Work - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
When I Work overview


Based on 1285 verified user reviews
What is When I Work?
When I Work is a scheduling solution offering key features such as mobile access, employee scheduling, calendar management, employee management, schedule distribution, and timesheet management, among others.
Who uses When I Work?
Reviews for When I Work come from a wide variety of industries, including food & beverages (9% of reviewers), retail (9%), and hospital & health care (6%). The most frequent use case for When I Work cited by reviewers is employee scheduling (65% of reviewers).
What do users say about When I Work pricing?
Some reviewers feel When I Work offers good value for small teams, and they appreciate the free trial and flexible pricing. However, some users say per-employee costs rise for larger teams, and they report confusing pricing and limited basic features.
Starting price
per month
Pros & Cons
Employee Time Tracking
Schedule Viewing
Color-Coded Scheduling
Notifications
Unreliable and excessive alerts
Overwhelming and rigid email system
When I Work’s user interface
When I Work pros, cons and reviews insights


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.3
Ease of use
4.5
Customer support
4.4
Reviews sentiment
What do users say about When I Work?
When I Work is a scheduling solution offering key features such as mobile access, employee scheduling, calendar management, employee management, schedule distribution, and timesheet management, among others.
Select to learn more
Who uses When I Work?
Based on 1,285 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
When I Work's key features
GetApp's analysis of 96 verified user reviews collected between July 2021 and September 2024 identifies When I Work's most critical features and summarizes user sentiment about those features.
Reviewers appreciate When I Work's employee scheduling capabilities. They highlight the ease of setting availability, copying shifts, and managing time off requests. Users report the auto-generate schedule capability is valuable, considering vacation requests and special events. They find the platform user-friendly, allowing for easy shift swaps and clear communication. Reviewers indicate the ability to see schedules in various views and forecast accurately is helpful. They say it minimizes email communications and keeps everyone updated in real-time. Of the 42 When I Work users who gave detailed accounts of their use of Employee Scheduling, 95% rated this feature as important or highly important.

Christine B.
Pilates transformation expert
Hailey R.
Education Program Coordinator
Joseph A.
Marketing Specialist
Chelsea J.
Manager
Users report that When I Work's mobile access is essential for their teams. They find it convenient to check schedules, clock in/out, and receive notifications on their phones. Reviewers indicate the app is user-friendly and integrates well with both Android and iOS. They say it helps employees manage their schedules on the go, although some mention occasional issues with notifications and clocking in. Overall, they appreciate the accessibility and ease of use. Of the 46 When I Work users who gave detailed accounts of their use of Mobile Access, 93% rated this feature as important or highly important.
Reviewers indicate When I Work's schedule distribution is efficient and clear. They appreciate that employees receive notifications via email and text when schedules are published or changed. Users report it simplifies assigning schedules to large groups and ensures everyone is informed promptly. They find it helpful to see their own and colleagues' schedules, which aids in coverage planning. They say the system is reliable and easy to use, ensuring timely updates for all staff. Of the 23 When I Work users who gave detailed accounts of their use of Schedule Distribution, 91% rated this feature as important or highly important.
Users report that When I Work's calendar management is user-friendly and efficient. They appreciate the ability to view the entire month and see both their own and colleagues' schedules. Reviewers find it easy to add shifts to personal calendars and track important meetings and events. They indicate it helps with forecasting and planning, allowing for minimal management involvement in shift swaps. They say it keeps everyone updated and organized, making scheduling straightforward. Of the 19 When I Work users who gave detailed accounts of their use of Calendar Management, 89% rated this feature as important or highly important.
Reviewers highlight the convenience of When I Work's online time clock. They find it easy for employees to clock in and out, with accurate time tracking and auto reminders for upcoming shifts. Users report it works well across multiple locations and integrates seamlessly with their workflow. They appreciate the reliability and ease of use, noting it improves accuracy and reduces manual errors. They say it is a significant improvement over traditional time clocks. Of the 15 When I Work users who gave detailed accounts of their use of Online Time Clock, 80% rated this feature as important or highly important.
All When I Work features
Features rating:
When I Work alternatives
When I Work pricing
Pricing plans
Pricing details:
User opinions about When I Work price and value
Value for money rating:
To see what individual users think of When I Work's price and value, check out the review snippets below.

Stenie O.
Owner CEO

Christine B.
Pilates transformation expert
When I Work integrations (22)
Integrations rated by users
We looked at 1,285 user reviews to identify which products are mentioned as When I Work integrations and how users feel about them.
Integration rating: 4.1 (11)
“I am in the process of switching to gusto simply so we can have payroll software that integrates with Connecteam.”
Jazzmine S.
Executive Director
Integration rating: 4.4 (10)
Integration rating: 4.2 (6)
“It's honestly one of the main reasons I recommend Jobber to clients. As an accountant, having invoices, payments, and customer data flow straight into QuickBooks Online means I'm not re-entering everything manually or chasing down missing information”
“Keeping expenses down for right now until we get ACT caught up and then will update QB to Online most likely”
Eri D.
ACCOUNTANT
Integration rating: 4.0 (3)
Integration rating: 4.0 (3)
“Overall really strong, a few quirks but it keeps getting better and more useful.”
Garrett C.
Owner
Integration rating: 4.5 (2)
When I Work customer support
What do users say about When I Work customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of When I Work customer support.
Widely noted by reviewers, customer support is responsive, friendly, and consistently available to answer questions.
A large number of users appreciate the quick replies and effective problem-solving from the support team.
Common user feedback highlights helpful guidance during setup and ongoing assistance for both employers and staff.
A minority of users report slow response times and difficulty reaching personalized support, especially for urgent issues.
Support options
Training options
When I Work FAQs
Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily. Team members can receive staff schedules via notification, email, or text. It offers a time & attendance module to let employees use a mobile time clock through a custom device or a terminal. Operators can manage shift requests, time off and availability and let employees communicate with each other. Supervisors can even integrate payroll providers to streamline the process further.
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