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Top Rated Call Center Software with Mobile Access in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Mobile access allows call center agents to manage customer interactions from anywhere, providing flexibility and convenience. It enables taking calls, checking information, and handling emergencies without being tied to a desk, supporting remote and on-the-go work. Our reviewers in call center software rated this feature as important.

6 Best Call Center Software with Mobile Access

Product
User rating
Starting price
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
RingEX logo
4.2
(1.2K)
30
per user/per month
Nextiva logo
4.6
(914)
25
per user/per month
Webex Suite logo
4.4
(7.3K)
25
per user/per month

See other top Call Center products with mobile access

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Call Center software category. They also needed to have sufficient reviews about mobile access, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for mobile access, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(493)
5(1,247)
Key Features
Call Center Management4.6
Call Logging4.6

User insights about the mobile access feature

Reviewers appreciate LiveAgent's mobile access for its flexibility and ability to handle customer queries on the go. They find it useful for remote work, though some mention the app is outdated and lacks certain features. Users report it is easy to use but suggest improvements for better functionality and user interface.
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“Live agent is easily accessible in mobiles using it I can handle my clients queries on the go and also helps updating my availability status so that my clients can easily connect with me.”
Verified reviewer profile picture

Piyush S.

Developer

“From my experience, the live agent iOS app has been a bit buggy over the years. It lacks certain features that other live chat mobile apps have, such as seeing who's currently browsing your pages (Which Zendesk Chat has)”
DH

Dag H.

CEO

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,747 verified reviews
Verified reviewer profile picture

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,678)
5(2,270)
Key Features
Call Center Management4.6
Call Logging4.5

User insights about the mobile access feature

Reviewers find Zendesk Suite's mobile access valuable for managing customer service operations on the go. They appreciate the ability to respond to tickets and collaborate with teams from anywhere. Users report the app is user-friendly and reliable, though some mention limited functionality and synchronization issues.
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“The mobile access feature is a valuable addition to Zendesk Suite, providing me with the tools and flexibility I need to effectively manage my customer service operations, no matter where I am.”
Verified reviewer profile picture

Maximiliano B.

Sales

“While out in the field our technicians are able to update open tickets with ease as well as collaborate with the development team.”
ED

Eugene D.

Project Manager

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,065 verified reviews
Verified reviewer profile picture

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,002)
Key Features
Call Center Management4.4
Call Logging

User insights about the mobile access feature

Users appreciate Freshdesk's mobile access for its convenience in managing support tickets on the go. They find it user-friendly and efficient, though some mention the app is buggy and lacks certain desktop features. Reviewers highlight the importance of mobile access for timely responses and overall productivity.
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“As a network engineer, I found Freshdesk's Mobile Access feature to be incredibly convenient and user-friendly. With this feature, I can easily access and manage support tickets from my mobile device while on-the-go, making it easier for me to stay on top of customer issues and provide timely solutions”
AO

Abayomi O.

Network Engineer

“We like that Freshdesk offers mobile access, this allows our team members to access and manage customer support tickets and respond to customer inquiries from their mobile devices, which is very helpful for our team members who are always on the go.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,395 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
RingEX logo
Reviews Sentiment
 
 
 
1-2(76)
3-4(494)
5(630)
Key Features
Call Center Management4.5
Call Logging4.8

User insights about the mobile access feature

Users find RingEX's mobile access convenient for making and receiving calls from anywhere. They appreciate the ease of use and full functionality on both Android and iOS. However, some reviewers note issues with voicemail access and occasional dropped calls. The ability to transfer calls between devices is highlighted as a valuable aspect.

See related user reviews

“This has helped with easing having to sit by the phone all day. Our employees are able to have the app on their cell phones and be mobile while still taking calls all day from customers. ”
su

samantha u.

manager

“RingCentral's dedicated mobile app allowed our team to take calls from anywhere in the world to a dedicated number. ”
RT

Ryan T.

Head Of Integrated Search And Data Performance

Starting price
30per user /
per month
Pros and Cons based on 1,200 verified reviews

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
Call Center Management4.7
Call Logging4.6

User insights about the mobile access feature

Users appreciate Nextiva's mobile access for enabling remote work and maintaining connectivity. They highlight the ease of making and receiving calls from mobile devices, though some report issues with call quality and app reliability. Reviewers find it essential for fieldwork and value the seamless integration with desktop features.

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“Our tier 1 and tier 2 support agents rely on the Nextiva mobile app 24 hours a day, every day of the year. We are a small team and service global uses. When we get service calls, we have to be reachable where ever we are and that means we can't be tied down to a computer or traditional phone. The Nextiva app gives us the ability to live our lives, while still being able to do our jobs on the go.”
BA

Bill A.

VP, Customer Success

“The mobile access allows CSRs that do not have a headset or capable computer to be able to take phone calls from anywhere ”
ZM

Zeus M.

Chief Operations Officer

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,012)
Key Features
Call Center Management4.6
Call Logging

User insights about the mobile access feature

Reviewers indicate that Webex Suite's mobile access is user-friendly and essential for staying connected on the go. They appreciate the seamless experience across devices, ease of joining meetings, and the ability to access features similar to the desktop version. Users report stable performance, though some mention occasional connectivity issues and high bandwidth requirements.
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“I like that Mobile Access in Webex allows me to attend meetings and collaborate with colleagues while on the go. It's a great way to stay connected and productive, no matter where I am. With Mobile Access, I can join a meeting from my phone or tablet, view shared content, chat with other meeting participants, and even transfer files. Plus, it's super easy to use, making it a great option for those who need to stay connected while traveling or away from their desks.”
Verified reviewer profile picture

Devendra K.

Manager

“Mobile access features are also same when compared to desktop version because we could access or join any conference or training call on the go without missing on to the topics till we reach a place where we have access to a laptop or PC”
Verified reviewer profile picture

Mirza A.

Associate Recruitment Specialist

Starting price
25per user /
per month
Pros and Cons based on 7,392 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Other Top Rated Call Center Software with Mobile Access in 2026

Zoom Phone logo

Zoom Phone

Cloud-based business phone system

visit website
Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Read more about Zoom Phone

Users also considered
Aircall logo

Aircall

AI powered customer communications platform

visit website
Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
CTM logo

CTM

Conversation analytics for marketing attribution

visit website
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Ricochet360 logo

Ricochet360

Customer relationship management and auto dialer solution

visit website
Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Read more about Ricochet360

Users also considered
Zoho Voice logo

Zoho Voice

Cloud-based business phone for SMB sales and support teams

visit website
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Read more about Zoho Voice

Users also considered
LiveAgent logo

LiveAgent

Category Leaders

Multichannel customer care solution with an AI chatbot

visit website
LiveAgent is a multichannel inbound call center solution that allows businesses to manage customer interactions via phone, live chat, and social media. This cloud-based solution enables agents to route calls and boost customer satisfaction

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
3CX logo

3CX

Web & mobile-based (Android, iOS) communications system.

visit website
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. One interface to answer customer live chat, FB messages & SMS.

Read more about 3CX

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
CallTools logo

CallTools

Category Leaders

All-in-one predictive dialer & inbound call center solution

visit website
CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us!

Read more about CallTools

Users also considered
JustCall logo

JustCall

AI-Powered Customer Communication for Sales & Support Teams

visit website
With JustCall, deliver 24/7 support, centralize interactions across channels, help agents work smarter with AI, and drive resolutions.

Read more about JustCall

Users also considered
Dialing Innovations Call Center Application Suite logo

Dialing Innovations Call Center Application Suite

Predictive dialer & call automation for call centers

visit website
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more

Read more about Dialing Innovations Call Center Application Suite

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony has been redesigned for the cloud.

Read more about Zoho Desk

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes.

Read more about Ringover

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems.

Read more about Salesforce Service Cloud

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 free CRM, contact and call center software used by over 12 million companies. 100% free for unlimited users. Cloud and open source.

Read more about Bitrix24

Users also considered
VICIdial logo

Open source call center software with predictive dialer

Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling

Read more about VICIdial

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Wildix logo

The First Sales-Oriented Unified Communications Solution.

Wildix is a global provider of unified communications solutions for simpler, more secure business communications in the digital age.

Read more about Wildix

Users also considered
Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered
CloudTalk logo

Cloud-based call center software for sales and support teams

CloudTalk is a VoIP phone system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing business software. It’s the perfect solution for scaling companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered

Key features for Call Center software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Call Center Management: Reviewers emphasize efficient queue management, real-time monitoring, agent performance tracking, call routing, and the customization options for improving customer service. 94% of reviewers rated this feature as important or highly important.
  • Call Logging: Users appreciate detailed call logs for tracking call activities, generating reports, and ensuring accountability in customer interactions. 92% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers value the ability to listen to live calls, assess agent performance, provide feedback, and ensure consistent service quality. 90% of reviewers rated this feature as important or highly important.
  • Call Recording: Users highlight the importance of recording calls for quality assurance, training, compliance, and resolving disputes. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Reviewers emphasize the importance of customizable reports and analytics for monitoring performance, making data-driven decisions, and improving customer service. 89% of reviewers rated this feature as important or highly important.
  • Automatic Call Distribution: Users appreciate the ability to route calls efficiently to the most appropriate agents, reducing wait times and improving customer satisfaction. 87% of reviewers rated this feature as important or highly important.