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Top Rated Customer Service Software with Real-Time Notifications in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Real-time notifications ensure timely responses to customer inquiries, improve support efficiency, and keep teams informed about updates or new requests. This helps maintain high levels of customer satisfaction and adherence to service level agreements. Our reviewers in customer service software rated this feature as important.

7 Best Customer Service Software with Real-Time Notifications

Product
User rating
Starting price
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
Zoho Desk logo
4.5
(2.2K)
20
per user/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
LiveChat logo
4.6
(1.7K)
24
per user/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
Salesforce Sales Cloud logo
4.4
(18.7K)
25
per user/per month
visit website
Webex Suite logo
4.4
(7.3K)
25
per user/per month

See other top Customer Service products with real-time notifications

How we picked the 7 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Customer Service software category. They also needed to have sufficient reviews about real-time notifications, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for real-time notifications, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 7 best products

Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,002)
Key Features
Support Ticket Management4.6
Call Center Management4.4

User insights about the real-time notifications feature

Reviewers highlight Freshdesk's real-time notifications for their promptness and reliability in alerting about new and updated tickets. They find this capability crucial for meeting SLA times and providing timely customer support. Users appreciate the customizable notification settings and integrations with email and other platforms. Some mention occasional delays, but overall, they find it improves productivity and response times.
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“ real-time notification, businesses can receive instant alerts when new support tickets are created or when there are updates to existing tickets. This allows businesses to respond quickly to customer requests, ensuring that support requests are resolved in a timely manner and customers receive a satisfactory support experience. most liked feature of mine over alll ”
mk

mithun k.

individual

“Freshdesk's real-time notifications feature allows us to receive notifications in real-time when customer support tickets are created or updated, this feature helps us to respond to customer inquiries more quickly and efficiently.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,395 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Zoho Desk logo

Zoho Desk

Reviews Sentiment
 
 
 
1-2(21)
3-4(883)
5(1,304)
Key Features
Support Ticket Management4.6
Call Center Management4.5

User insights about the real-time notifications feature

Users value Zoho Desk's real-time notifications for their efficiency in alerting about new tickets and updates. They report that notifications help in maintaining prompt responses and improving customer support. Reviewers appreciate the customizable settings and the ability to stay updated on activities. Some mention occasional issues with ticket number notifications, but overall, they find it beneficial for timely issue resolution.

See related user reviews

“Real time notifications are critical to our business, we are notified whenever a customer has reached out to us. This features gives us the opportunity to ensure we don't miss any customer issues. ”
BM

Beatriz M.

CUSTOMER SUPPORT SPECIALIST

“Zoho's real-time notifications keep you updated instantaneously and guarantee prompt answers for efficient customer support.”
TD

Tammy D.

Business Owner-Designer

Starting price
20per user /
per month
visit website
Pros and Cons based on 2,208 verified reviews

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,678)
5(2,270)
Key Features
Support Ticket Management4.5
Call Center Management4.6

User insights about the real-time notifications feature

Reviewers appreciate Zendesk Suite's real-time notifications for their role in ensuring timely responses to tickets and customer interactions. They find the notifications helpful for maintaining efficient workflows and improving customer satisfaction. Users report reliable and prompt alerts through various channels, though some mention occasional delays. Overall, they value the capability for immediate responses and enhanced collaboration.

See related user reviews

“Real-time notifications in Zendesk Suite provide instant updates on ticket activity, ensuring timely responses, improved collaboration, and efficient customer support workflows.”
AJ

Angel J.

HMIS Operations Manager

“Real-time notifications alert agents to new tickets, replies, and customer interactions instantly, enabling them to respond more quickly. This can lead to higher customer satisfaction as issues are addressed promptly. Increased Team Collaboratio”
JI

Jahidul I.

Finance

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,065 verified reviews

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
LiveChat logo

LiveChat

Reviews Sentiment
 
 
 
1-2(19)
3-4(488)
5(1,198)
Key Features
Support Ticket Management4.5
Call Center Management4.5

User insights about the real-time notifications feature

Users find LiveChat's real-time notifications essential for timely responses to customer inquiries. They report that notifications are prompt and reliable, ensuring no delay in addressing customer needs. Reviewers appreciate the ability to receive alerts for new messages and updates, which helps in providing efficient customer support and maintaining continuous communication flow.

See related user reviews

“It alerts agents when a new chat request arrives ensuring that customers receive timely responses. It enables businesses to monitor agent performances and ensure that customer queries are resolved promptly.”
JA

Jackson A.

Management Consultant

“Real Time Notifications is super important. We will often have prospects log onto our website and use LiveChat to engage with us. We need to know as soon as they start chatting so we can get them answers in real time.”
HH

Hannah H.

HR and Accounting Specialist

Starting price
24per user /
per month
visit website
Pros and Cons based on 1,705 verified reviews

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(493)
5(1,247)
Key Features
Support Ticket Management4.7
Call Center Management4.6

User insights about the real-time notifications feature

Users find LiveAgent's real-time notifications crucial for timely responses to customer inquiries. They report that notifications are prompt and reliable, ensuring no delay in addressing customer needs. Reviewers appreciate the customizable settings and the ability to receive alerts for specific events. Some mention the need for better desktop integration, but overall, they find it enhances customer service efficiency.
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“The real-time notification feature is highly customizable, so agents can choose to receive notifications for specific events or departments only of his concern.”
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Kuldeep G.

Sales and marketing

“When I'm on my work shift, notifications are very important and real time so we can give 100% It's a great tool.”
VH

Viviana H.

Clerical

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,747 verified reviews
Verified reviewer profile picture

Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
Salesforce Sales Cloud logo

Salesforce Sales Cloud

Reviews Sentiment
 
 
 
1-2(430)
3-4(7,978)
5(10,342)
Key Features
Support Ticket Management4.6
Call Center Management4.4

User insights about the real-time notifications feature

Reviewers highlight Salesforce Sales Cloud's real-time notifications for their effectiveness in keeping sales teams updated on leads, opportunities, and customer interactions. They find the notifications customizable and reliable, enabling prompt actions and improved collaboration. Users appreciate the integration with various platforms and the ability to stay informed on critical updates, enhancing overall sales efficiency.
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“Real-time notifications in Salesforce Sales Cloud drive greater efficiency, responsiveness, and effectiveness in sales operations. They enable sales teams to act promptly on opportunities, collaborate better, gain deeper customer insights, and stay a”
Verified reviewer profile picture

Ailla V.

customer support

“Real-time notifications in Salesforce Sales Cloud enable timely updates on leads, opportunities, and customer interactions, fostering proactive engagement, enhancing collaboration, and accelerating sales processes for improved efficiency.”
ag

arkangshu g.

Owner

Starting price
25per user /
per month
visit website
Pros and Cons based on 18,750 verified reviews
Verified reviewer profile picture

Comprehensive tracking capabilities

Effective client management

Robust CRM functionalities

Advanced sales management tools

Enhanced organizational capabilities

Slow performance speed

Complex setup and configuration

Steep learning curve

Challenging user experience

Not ideal for small businesses

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,012)
Key Features
Support Ticket Management4.6
Call Center Management4.6

User insights about the real-time notifications feature

Reviewers appreciate Webex Suite's real-time notifications for meetings, messages, and calls. They find the notifications timely and helpful for staying updated. Users report seamless integration with various devices and APIs. However, some mention occasional delays and synchronization issues between devices. Overall, they value the ability to manage urgent announcements and maintain real-time communication effectively.
Verified reviewer profile picture
Verified reviewer profile picture

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“I like that Real Time Notifications in Webex allow me to be alerted when someone is trying to reach me. This is especially useful for when I'm in a meeting and someone needs to contact me. Real Time Notifications also allow me to stay on top of the conversation and know when someone has responded or posted something new. This helps me stay in the loop and stay up-to-date with the conversation.”
Verified reviewer profile picture

Devendra K.

Manager

“Through Webex Teams real time notifications for chat is available for any device: PCs, Macs, mobiles, tablets, etc.”
Verified reviewer profile picture

Felipe R.

AM Sales

Starting price
25per user /
per month
Pros and Cons based on 7,392 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Other Top Rated Customer Service Software with Real-Time Notifications in 2026

Freshdesk logo

Freshdesk

Category Leaders

Online helpdesk system and customer service software

visit website
Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.

Read more about Freshdesk

Users also considered
Assembled logo

Assembled

Modern workforce management and customer issue resolution

visit website
Assembled is a support operations platform that combines modern workforce management and AI-powered issue resolution to help companies scale exceptional customer support.

Read more about Assembled

Users also considered
Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
HubSpot Service Hub logo

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

visit website
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
Lost Returns logo

Lost Returns

Lost and found software with customer notifications

visit website
Lost Returns is a web-based lost and found software designed to help businesses and individuals streamline reverse logistics of lost properties. It lets teams recover lost items and return them safely to their owners.

Read more about Lost Returns

Users also considered
Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Read more about Zendesk Suite

Users also considered
BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

visit website
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
Vision Helpdesk logo

Vision Helpdesk

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

visit website
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more

Read more about Vision Helpdesk

Users also considered
Intercom logo

Intercom

Intercom is bringing AI-first Customer Service to the world

visit website
Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
ThinkOwl logo

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

visit website
Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation.

Read more about ThinkOwl

Users also considered
Helpfruit logo

Helpfruit

AI chatbots and help pages with all the protections you need

visit website
Helpfruit: Give your customers the right answer at the right time with AI chatbots and help pages. Escalate to live chat if needed.

Read more about Helpfruit

Users also considered
LiveChat logo

LiveChat

Category Leaders

The AI-First Platform to Support Customers and Boost Sales

visit website
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free!

Read more about LiveChat

Users also considered
Salesforce Sales Cloud logo

Cloud-based CRM and sales automation software

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Read more about Salesforce Sales Cloud

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.

Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 30-Day free trial, no credit card required

Read more about LiveAgent

Users also considered
EngageBay CRM logo
Category Leaders

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

Tidio is a customer service software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

Read more about Tidio

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is your chat hub for web, mobile and messaging support. Switch to a better method of customer support. For your customers, support agents, sales reps and managers.

Read more about Lime Connect

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Delight your customers with excellent customer service voice support. Talkdesk is a browser based call center software that is easy to set up and easy to use.

Read more about Talkdesk

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Salesforce Service Cloud helps to automate customer support combining unified case management, knowledge base, social media support, live chat, & self service.

Read more about Salesforce Service Cloud

Users also considered
Odoo logo

All-in-one open-source business software

Odoo is an all-in-one, open-source business platform covering CRM, Sales, Accounting, Inventory, Manufacturing, and Projects. It’s fully integrated, customizable, and scalable for companies of any size or budget.

Read more about Odoo

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Use SolarWinds Service Desk to treat your employees like your best customers with greater visibility into past and present service requests and tickets.

Read more about SolarWinds Service Desk

Users also considered
FixMe.IT logo

Remote Support Software That Always Works

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

Read more about FixMe.IT

Users also considered
Bitrix24 logo

Your ultimate workspace

Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.

Read more about Bitrix24

Users also considered

Key features for Customer Service software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Support Ticket Management: Reviewers highlight the customization and automation capabilities, efficient ticket tracking, and integration with other tools to enhance customer support operations. 90% of reviewers rated this feature as important or highly important.
  • Call Center Management: Users value the ability to monitor and manage calls, track call data, and efficiently handle customer inquiries to improve overall customer service. 89% of reviewers rated this feature as important or highly important.
  • Multi-Channel Communication: Reviewers appreciate the ability to manage customer interactions across various channels like email, chat, social media, and SMS from a single platform. 88% of reviewers rated this feature as important or highly important.
  • Email Management: Users find email management helpful for organizing, automating, and responding to customer inquiries efficiently, with features like templates and integration with CRM tools. 85% of reviewers rated this feature as important or highly important.
  • Mobile Access: Users appreciate the flexibility to manage customer service tasks and respond to inquiries from mobile devices, enhancing accessibility and responsiveness. 84% of reviewers rated this feature as important or highly important.
  • Live Chat: Reviewers value real-time customer engagement, the ability to view customer messages in progress, and seamless integration with other support tools for improved service. 82% of reviewers rated this feature as important or highly important.