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Top Rated Customer Support Software with Mid size business - Page 7

Last updated: September 2026

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290 software options

Freshdesk logo

Cloud-based AI help desk for teams of all sizes

Cloud-based customer service help desk for all business sizes, with AI-powered ticketing, omnichannel support, and automation.

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Simplify360 logo

Customer experiences tools Software

One inbox for all customer interactions. We enable businesses to streamline support and deliver great CX with our AI-powered customer support platform.

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Lindy logo

Cloud-based no-code AI agent platform for teams

Cloud-based, no-code AI agent platform automating email, calendar, CRM, meetings, and support workflows for businesses of all sizes.

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Glance logo

Cobrowsing and digital engagement platform

Glance is a cobrowsing and digital engagement platform that enables businesses to connect with customers in real-time across websites, apps, and mobile devices. The software transforms digital spaces into collaborative environments where support agents can see what customers see, share screens, and provide personalized guidance during critical customer experience moments.

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Nextiva Contact Center logo

Omni-Channel Customer Relationship Management

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

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Stonly logo

Cloud-based knowledge management and decision tree software

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

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Sagicc logo

An intelligent customer service experience.

Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

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Streem logo

Cloud-based AI and AR tool for remote support

Streem is a cloud-based customer experience software that helps businesses leverage augmented reality (AR) to provide remote support and streamline administrative processes, such as quoting, service tasks, and more. With StreemCore, supervisors can conduct live video calls with customers and quickly resolve their queries.

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YDEA logo

Italian CRM tool to handle customer service operations

Ydea is an Italian customer relationship management (CRM) software designed to help businesses provide technical assistance to customers and handle sales orders. The centralized dashboard enables sales teams to manage leads and convert them into business opportunities.

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Sharpen logo

Happy Agents. Happy Customers.

Happier agents make happier customers. Sharpen gives your customer service team a way to simplify their queue interactions and workflows to empower agents and deliver a positive customer experience.

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ManageEngine SupportCenter Plus logo

Web based customer support

SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self-service, contracts & SLA management, reporting & more

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C2 logo

The ultimate ITSM platform

C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

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Unbabel logo

Cloud-based LangOps platform for global businesses

Cloud-based Language Operations platform combining AI machine translation and human review for multilingual customer support.

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HappyFox Help Desk logo

AI-powered help desk and ticketing software

HappyFox centralizes customer support via email, chat, phone, social, messaging and web forms as trackable tickets. Automate routing and escalation, manage SLAs, collaborate in context, and use HappyFox AI and Autopilot AI Agents for summaries, replies, knowledge recommendations and ticket actions.

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Enghouse eKMS logo

Internal & external knowledge base and forum management

SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. Search engine, internal/external kb moderator tools, workflows, ticketing, custom forms, editor, article templates and snippets, statistics reporting, drafts and much more.

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FuseDesk logo

Help Desk, Support Ticketing, and Messaging Platform

FuseDesk is your Help Desk, Messaging Platform, and Support Ticketing System empowering your team to win more raving fans with the only helpdesk you'll ever need. FuseDesk is an easy to use customer service platform for channels like email, ticketing, live chat, FaceBook Messenger, SMS, and more!

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Gluru AI logo

Customer experience management with AI and machine learning

MIND is a customer experience management solution striving to create a conversational mind for business knowledge by using AI and machine learning

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Tracker logo

Customer Service and Support Management Software

PhaseWare's Tracker product suite is the premiere customer service and support software solution for those looking for configurability. Top features include: visual workflows, automated business rules, powerful reporting tools, and performance management tools.

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Sparkcentral logo

Customer service platform for asynchronous messaging

Sparkcentral offers a SaaS platform for digital customer support: listen, support and engage with your customers on channels they love. It's easy to use and integrates seamlessly with other external platforms or software. Trusted by clients such as Zappos, Netflix, Air Canada, Slack,...

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Prompt.io logo

The enterprise messaging platform

Launch bi-directional sms text conversations within one minute, NLP-enhanced automations within one hour and Instant Apps within a day.

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Freshdesk Omni logo

Omnichannel customer support software

Freshdesk Omni facilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

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Velaro logo

Driving business success through every conversation.

Resolve issues faster with built-in ticketing that captures every case from live chat, email, voice, and messaging apps. Manage the entire conversation from first contact to resolution in one platform, so you don’t need multiple tools to track and close support cases.

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eDesk logo

eDesk; the most scalable eCommerce customer support tool for

eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.

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Zingtree logo

Build interactive decision trees that guide your teams.

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

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TeamSupport logo

Cloud-based B2B customer support platform with AI

TeamSupport AI-driven Customer Support Software goes beyond basic ticketing with live chat, messaging, and a 360° view of customer health. Built for growth-stage B2B SaaS companies to unite support and success teams with insights and workflows for onboarding, churn prevention, and product feedback.

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