0

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Customer Support
Mid size business

Top Rated Customer Support Software with Mid size business - Page 9

Last updated: May 2026

Get free expert advice+1 (888) 216-6745

Call now for a one-to-one consultation in under 15 mins.

1 filter applied

Features

Feedback Management

Knowledge Base Management

API

CRM

Multi-Channel Communication

Integrated with

Salesforce Platform

Zendesk Suite

Google Calendar

BigCommerce

Instagram

Pricing model

Free

Open Source

Free Trial

One Time License

Subscription

Devices supported

Android

Chromebook

iPad

iPhone

Linux

Mac

Web-based

Windows

Organization types

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

User rating

All Reviews

& up

& up

& up

218 software options

Sort by

Sponsored

3C Plus

(0)

Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

Read more about 3C Plus

Users also considered

Sirius

(0)

AI for smarter customer engagement and support

Sirius is a Conversational AI platform that delivers real-time support through natural language. The solution helps reduce repetitive inquiries, improve customer experience and minimize operational time with automated self-serve chatbots and smart virtual agents.

Read more about Sirius

Users also considered

Conversational AI Cloud

(0)

Conversational AI Cloud for automated customers service

Let your customer support be available 24/7 with Conversational AI Cloud. Boost your efficiency and become more productive as an customer service team by building your own advanced virtual assistants such as AI chatbots, voicebots, and much more, and automating what can be automated.

Read more about Conversational AI Cloud

Users also considered

Cobbai

(0)

AI agents for customer service

Cobbai’s AI agents assist support teams by automating responses, routing tickets, and delivering actionable insights to improve efficiency.

Read more about Cobbai

Users also considered

IrisAgent

(0)

Customer Support Automation with AI-based answers and tags

With AI-powered resolutions and tagging, IrisAgent is a pioneer in customer support automation and can help you increase agent productivity and shorten Mean Time to Resolution (MTTR).

Read more about IrisAgent

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

Users also considered

Raffle Chat

(0)

Conversational AI self-service tool for customer support.

Raffle AI Chat Assistant is a conversational AI platform that helps businesses improve customer experience by boosting self-service on their website. Raffle AI integrates with multiple platforms, so your customers can access all the information they need from one source.

Read more about Raffle Chat

Users also considered

MindX Service AI

(0)

AI-based customer support solution

MindX Service AI is an intelligent, fully agentic customer support platform that powers 24/7, human-like assistance—automating up to 80% of inquiries, boosting agent productivity, and elevating customer loyalty.

Read more about MindX Service AI

Users also considered

Evaline

(0)

AI-powered chatbot for smarter customer support

Evalaine is an AI-powered conversational platform that helps businesses automate customer support, engage website visitors, and capture leads in real time. With smart chatbots, real-time analytics, and seamless integrations, Evalaine improves response times and enhances customer experience.

Read more about Evaline

Users also considered

OMQ

(0)

Customizable, AI-powered customer service

OMQ is a suite of cloud-based, artificial intelligence (AI) powered customer service solutions which offer businesses the tools to create custom knowledge bases and dynamic FAQs to encourage customer self service. The platform also automates processes such as ticketing and message response

Read more about OMQ

Users also considered

DRUID

(0)

Enhance user experience with DRUID conversational AI

DRUID AI offers conversational AI with an NLP engine of 98% accuracy, multiple integrations & flexible cloud/on-prem/hybrid deployments

Read more about DRUID

Users also considered

ClearFeed

(0)

Conversational Support Platform for Slack-first Teams.

ClearFeed is a platform purpose-built for Slack-based support that helps users convert conversations from multiple Slack channels into a single shared requests queue using which customer-facing teams can assign issues to each other, respond within SLAs, and dive into service level metrics.

Read more about ClearFeed

Users also considered

Verascape

(0)

Customer service and order tracking solution for businesses

Versacape is a cloud-based solution, which allows customer experience teams to provide a self service experience to customers for issue resolution. Businesses can provide self service information for subjects including benefits administration, inventory, loyalty programs, product catalog, and more.

Read more about Verascape

Users also considered

OneTone.ai

(0)

AI tool for customer support and QA management

OneTone.ai replaces manual supervision (reviewing, improving, feed-back…) of customer support agents with an automated AI solution.

Read more about OneTone.ai

Users also considered

EasyDesk

(0)

Cloud-based customer support software

EasyDesk centralizes customer support communications by combining emails, tickets, and chat functionality in one comprehensive help desk solution. The platform offers advanced ticket management with filters and tags, workflow automation capabilities, and a mobile application that allows support agents to respond to customer inquiries remotely. EasyDesk includes features for creating canned responses and knowledge base articles to optimize support operations.

Read more about EasyDesk

Users also considered

HGS Agent X

(0)

Contact Center AI

HGS Contact Center AI offers cloud-based contact center tools that help streamline processes, improve agent performance, and optimize the hiring & onboarding framework. With HGS Contact Center AI, you pay for only the features your business needs. Schedule a free demo to learn more.

Read more about HGS Agent X

Users also considered

BOTNATION AI

(0)

Artificial intelligence (AI)-based chatbot creation platform

BOTNATION AI is a cloud-based conversational AI solution designed to help businesses launch and manage chatbots for websites and Facebook pages. With the keyword recommendation engine, users can search and analyze keywords and phrases from customer interactions across multiple advertising campaigns.

Read more about BOTNATION AI

Users also considered

etrack1

(0)

For customer centres with passionate customer service manage

etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

Read more about etrack1

Users also considered

page 9 of 9

GetApp

100 S. Wacker Dr.
Ste. 600
Chicago, IL 60606
USA

For you

Join Sign in Software categories Blog & research

For vendors

Get listed Your account

Our company

About us News Legal Privacy Policy

© 2010-2026 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.