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Top Rated Customer Support Software with Mid size business - Page 9

Last updated: November 2026

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305 software options

Freshchat logo

Live Chat software for modern messaging

Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social

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Sprinklr Social logo

The definitive AI-native platform for customer experience

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale, across every customer touchpoint.

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Helpshift logo

Digital customer service platform and ticketing system

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

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Freshcaller logo

Modern Phone System for customer support & sales

Freshcaller is a modern phone system for customer support. Freshcaller's cloud-based architecture brings together features like IVR,...

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Vivantio logo

When Service Matters.

Vivantio provides customer service teams a flexible service optimization solution to meet and exceed customer expectations. Our platform combines CRM capabilities with the power of enterprise-level features so B2B service teams can improve service while reducing costs and serving happier customers.

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Genesys Cloud CX logo

Cloud CCaaS platform for global enterprises

Genesys Cloud CX is a cloud-native CCaaS platform unifying omnichannel engagement, workforce management, and AI-powered journey.

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ClickDesk logo

Live chat for customer support

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

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NiCE CXone logo

Cloud-based contact center software

Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.

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Kayako logo

AI-enabled unified customer service platform

Kayako - Customer Support Software made personal and simple with a unified customer service platform that helps you build closer relationships.

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Efficy CRM logo

Pay-less for more. Europe's most flexible CRM

Known as Europe’s most flexible CRM, Efficy offers a completly customisable Customer Relationship Management solution. With us, you'll centralize your customer data, empower your employees, and grow your business.

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miniDesk.ai logo
(0)

AI-powered help desk solution for businesses

miniDesk.ai is a cloud-based AI help desk platform designed to streamline customer support operations for businesses of all sizes.

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Optlo logo
(0)

AI customer support that runs on your own AI account

Optlo answers customer questions on your website with an AI agent trained on your own docs, and hands off to a human when it should. Connect your own OpenAI, Anthropic or Gemini account and pay the provider directly, so support cost stays visible instead of being billed per resolution.

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SoftDesk logo
(0)

AI-powered help desk for chat and email support

SoftDesk is an AI-powered customer support platform that provides chat and email help desk capabilities. The software features an AI agent that operates continuously, knowledge training through URLs, PDFs, and text documents, human takeover functionality for manual intervention, and a unified inbox for managing both chat and email channels with smart routing.

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SupportSyndicate logo
(0)

AI powered multichannel customer support platform

SupportSyndicate is an AI-powered customer support platform that enables businesses to train AI agents on their knowledge base within minutes. The system operates across multiple channels including web chat, email, and WhatsApp, providing consistent responses while maintaining the ability to seamlessly transfer complex issues to human agents when necessary.

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Rezo logo
(0)

Data-first Contact Center powered by Autonomous Agents

Transform customer experience for enterprises with APIs and multiply agent productivity, and operationalize real-time intelligence.

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Agent.ai logo
(0)

Artificial Intelligence Customer Service

Agent.ai provides businesses with the tools to automate their customer service using an artificial intelligence multi-channel chatbot

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Helpium logo
(0)

Cloud-based AI customer service for SMBs

Cloud-based AI customer service platform for SMBs with a unified inbox, AI chatbot, knowledge base, and analytics tools.

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Jeeva logo
(0)

help leaders transform their companies into customer-centric

Early warning system that helps businesses leverage artificial intelligence (AI) technology to provide customer support teams with actionable insights and automation, enabling them to increase upsells and enhance customer experience.

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Comm100 AI Agent logo
(0)

The AI Agent That Engages and Supports Like a Human

Comm100 AI Agent is a cloud-based conversational AI platform that automates up to 80% of customer queries with context-aware, human-...

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atendIA logo
(0)

Cloud-based AI customer service automation for Brazil

Cloud-based AI customer service platform for Brazilian businesses, automating WhatsApp and multi-channel interactions with NLP.

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Graphlogic text to speech API logo
(0)

Cloud API for enterprise text-to-speech synthesis

Cloud-based TTS API for enterprises and developers, offering neural speech synthesis, SSML control, and custom vocabularies.

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SimpleFeedback logo
(0)

Cloud-based customer engagement application

SimpleFeedback is a SaaS feedback management system that provides a service for websites, WordPress blogs, and iOS (iPhone) apps to collect customer feedback. It provides the code to add a customizable feedback button or feedback widget and feedback form to your site, blog, or app.

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Helpfeel logo
(0)

AI FAQ and chatbot platform for customer support

Helpfeel is an AI-powered knowledge platform addressing customer and internal inquiries via self-service solutions. It features intent prediction search, an AI chatbot for natural conversation, and voice of customer analytics to reduce inquiry volumes. With FAQ and ticket management, plus marketing tools for conversion optimization, it consolidates knowledge and automates responses across touchpoints for customer support and internal help desk operations.

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Superseller logo
(0)

Cloud-based buyer support automation for e-commerce

Cloud-based buyer support tool for Allegro marketplace sellers that automates replies, post-purchase messages, and parcel status.

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Flixcheck logo
(0)

Digital forms solution for improved customer communication

Flixcheck is a digital solution for forms and customer communication. It enables sending custom forms to customers' phones for secure completion and return. Key features include digital signatures, file uploads, SEPA mandates, and a PDF editor. Designed to streamline interactions and data workflows while complying with GDPR, Flixcheck integrates with existing systems and is ideal for individuals, small teams, or large enterprises.

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