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Top Rated Live Chat Software with Lead Capture in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Lead capture in live chat software enables the collection and storage of lead information, such as contact details, directly from interactions. It supports lead generation, facilitates automated follow-ups, and integrates with marketing and sales systems. Our reviewers in live chat software rated this feature as important.

3 Best Live Chat Software with Lead Capture

  • HubSpot CRM - Highest rated for lead capture
  • EngageBay CRM
  • Pipedrive

See other top Live Chat products with lead capture

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the live chat software category. They also needed to have sufficient reviews about lead capture, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for lead capture based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

HubSpot CRM logo
4.5
(4.4K)

User insights about the lead capture feature

Reviewers appreciate HubSpot CRM's lead capture capabilities, highlighting its ease of creating and integrating lead forms, landing pages, and pop-ups. They find the integration with various platforms, including social media and email, seamless. Users report that HubSpot CRM's chatbots and automated follow-ups help track and manage leads effectively. They also value the ability to segment and categorize leads, which aids in personalized communication and follow-ups. However, some users mention a learning curve and occasional issues with duplicates.
“In the HubSpot CRM platform we can have information about our leads and segment the database based on the rules of our business and the characteristics of the products or services we want to offer.”
Verified reviewer profile picture

Marianela F.

Water Treatment Consultant

“The form build tools are excellent, and enable you to create and customize many types of forms for different lead capture tactics.”
AG

Andy G.

Director of Sales and Marketing

Live Chat key features coverage

HubSpot CRM offers 3 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging
Real-time Consumer-facing Chat4.1
Support Ticket Management
Mobile Access4.3
Transcripts/Chat History

Pros and cons based on 4,451 verified reviews

61% of users rated HubSpot CRM 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,451 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Cons:

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

EngageBay CRM logo
4.7
(907)

User insights about the lead capture feature

Users find EngageBay CRM's lead capture tools, such as forms and landing pages, highly effective and customizable. They appreciate the ease of integration with websites and the automation options that assist in capturing and managing leads. Reviewers highlight the importance of lead capture for maintaining a clear record of interactions and ensuring timely follow-ups. Some users mention the need for improvements in calendar booking pages and occasional difficulties in locating leads.
“Heart of my business. Landing page builder and capturing new leads is how we keep pipeline filled and moving in real time and engagebay makes it a breeze ”
GV

Gerald V.

Owner

“Forms are very useful to capture leads from the website and customization is great”
SM

Saurabh M.

Marketing Head

Live Chat key features coverage

EngageBay CRM offers 5 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.8
Chat/Messaging
Real-time Consumer-facing Chat4.9
Support Ticket Management4.8
Mobile Access4.4
Transcripts/Chat History5.0

Pros and cons based on 907 verified reviews

70% of users rated EngageBay CRM 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 907 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Ideal for small businesses

Integrated marketing and sales

Effective lead generation

Cons:

Limited reporting capabilities

Email management limitations

See pros and cons details

Pricing

Starting price:$14.99 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Pipedrive logo
4.5
(3K)

User insights about the lead capture feature

Reviewers indicate that Pipedrive's lead capture functionality is straightforward and integrates well with other tools like LinkedIn Sales Navigator and Mailchimp. They appreciate the ability to create custom forms and receive real-time notifications for new leads. Users report that Pipedrive helps in organizing and prioritizing leads, ensuring no opportunity is missed. However, some users note that the lead capture capabilities could be more customizable and mention that they rely on manual entry or other methods for lead generation.
“Pipedrive's Lead Capture has redefined the way I handle leads. With its straightforward interface, I effortlessly created custom forms that match my brand's style. The real-time notifications ensure I never miss a lead, enabling swift follow-ups and better conversion rates. The integration options are seamless, and the analytics provide valuable insights for constant improvement. Security features for lead data are a reassuring bonus. Pipedrive Lead Capture is a game-changer for any business serious about maximizing lead management efficiency.”
Verified reviewer profile picture

Muhammad A.

Software house

“The lead capture process is great! I use their integrations or Pabbly to send leads to Pipeline and I love that I can create different custom fields in order to capture all the info I have on each lead”
KC

Kristen C.

Co-founder

Live Chat key features coverage

Pipedrive offers 4 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.2
Chat/Messaging
Real-time Consumer-facing Chat4.5
Support Ticket Management
Mobile Access4.0
Transcripts/Chat History4.7

Pros and cons based on 3,042 verified reviews

64% of users rated Pipedrive 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,042 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Cons:

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Live Chat Software with Lead Capture in 2026

LiveAgent logo

LiveAgent

Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
Social Intents logo

Social Intents

Live chat software for Microsoft Teams, Slack, and ChatGPT.

visit website
Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT.

Enable an AI chatbot trained on your own content with 1 click. Escalate AI chats to humans as needed to reduce support cost.

Read more about Social Intents

Users also considered
HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo
Category Leaders

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Read more about Lime Connect

Users also considered
Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
Smartsupp logo
Category Leaders

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

Read more about Smartsupp

Users also considered
Lucky Orange logo

All-in-one conversion optimization suite for website owners

Lucky Orange is an all-in-one conversion optimization suite that helps website owners identify drop-offs in the conversion process using dynamic heatmaps, visitor recordings, form analytics, live chat, and polls

Read more about Lucky Orange

Users also considered
Podium logo

AI-enabled lead management and conversion platform

Podium webchat immediately brings the conversation to text, so you can keep the conversation going long after the customer leaves your site. Generate up to 11x more leads from your website, then convert them faster with immediate, AI-powered responses, automations for key moments, and more.

Read more about Podium

Users also considered
Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is a customer operations platform with live chat capabilities that enables support, sales, and account management teams to deliver exceptional service at scale. Front Chat brings your focus where it should be — on your customers.

Read more about Front

Users also considered
Drift logo
Category Leaders

Live chat & in-app messaging for sales & marketing

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Read more about Drift

Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
Sobot logo

All-in-One Contact Center Solution

Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API.

Read more about Sobot

Users also considered
Tiledesk logo

Build AI Agents with drag-and-drop. No code required.

Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.

Read more about Tiledesk

Users also considered
Crisp logo
Category Leaders

All-in-one multi-channel solution for customer messaging

More than Live Chat, companies have now to face with multi-channel customers support so Live Chat is not enought anymore. By using Crisp, companies can enjoy an all-in-one multi-channel customers relationship platform that will help them better scale their communication.

Read more about Crisp

Users also considered
OnceHub logo

Be where it matters. Bring your A game and sell.

OnceHub goes all out to capture and qualify new leads and engage them productively while you’re busy with other things. Save yourself time and money with a highly adaptable scheduling solution packed with features you and your prospects will love.

Read more about OnceHub

Users also considered
Comm100 logo

People-First, AI Powered Omnichannel Customer Service

Comm100 Live Chat is a powerful and highly configurable customer support platform for websites and mobile apps, designed for speed, reliability, and security.

Read more about Comm100

Users also considered
TeamSupport Messaging & Live Chat logo

Engage in impactful conversations

Mesaaging & Live Chat by TeamSupport empowers B2B and healthcare organizations to unify their customer experience through consistent, convenient, and meaningful conversations.

Read more about TeamSupport Messaging & Live Chat

Users also considered
JivoChat logo

Live chat with agent apps for iOS & Android

JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more

Read more about JivoChat

Users also considered
11Sight logo

The shortest path to revenue.

#1 Inbound Video Call Platform for Revenue Teams.

Read more about 11Sight

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Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Reviewers emphasize the importance of real-time notifications for prompt responses and efficient customer support, enhancing productivity and engagement. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Reviewers highlight the ease and versatility of chat/messaging for real-time, multimedia communication, benefiting both personal and professional interactions. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Reviewers value real-time consumer-facing chat for its immediate, personalized customer support, improving engagement and satisfaction. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Reviewers appreciate support ticket management for organizing and prioritizing issues, ensuring timely resolution and efficient workflow. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers find mobile access crucial for staying connected and managing customer interactions on the go, enhancing flexibility and responsiveness. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Reviewers highlight the usefulness of transcripts/chat history for tracking past interactions, improving communication strategies, and ensuring accountability. 86% of reviewers rated this feature as important or highly important.