getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

usersusersusers

Talk with us for a free 15-min consultation

Expert advisors like Chase, who have helped 1,000+ companies, can find the right software for your needs.

Top Rated Live Chat Software with Lead Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Lead management organizes and tracks potential customers, simplifying follow-ups and improving conversion rates. It integrates multichannel messaging, consolidates data, and provides insight into lead status, making customer interactions more effective. Our reviewers in live chat software rated this feature as important.

3 Best Live Chat Software with Lead Management

  • Pipedrive
  • HubSpot CRM - Highest rated for lead management
  • EngageBay CRM

See other top Live Chat products with lead management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the live chat software category. They also needed to have sufficient reviews about lead management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for lead management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Pipedrive logo
4.5
(3K)

User insights about the lead management feature

Reviewers value Pipedrive's lead management for its simplicity and effectiveness in tracking and nurturing leads. They appreciate the visual management of leads, the ability to segment and prioritize, and the ease of progressing leads through the sales pipeline. Users mention the helpful features like drag-and-drop functionality, automated reminders, and the ability to manage leads in real-time. However, some note that the automation could be improved and that the tool is better suited for smaller companies.
“Lead management in Pipedrive is essential for many reasons. The first advantage is that it enables efficient organization and follow-up and prevents potential customer loss. It also enables segmentation and data analysis for strategic decision making. It also facilitates effective and personal communication with your prospects, increasing your chances of conversion. Additionally, you can evaluate your sales team's performance and find opportunities for improvement. Finally, it also helps optimize sales funnels, maximize revenue, and grow your business.”
Jf

Jose f.

Gerente administrativo

“Effective lead management tools enable you to prioritize, segment, and track leads. This ensures that your sales team focuses on high-potential prospects, improving efficiency and increasing the likelihood of successful conversions.”
Verified reviewer profile picture

Ezekiel K.

Data science

Live Chat key features coverage

Pipedrive offers 4 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.2
Chat/Messaging
Real-time Consumer-facing Chat4.5
Support Ticket Management
Mobile Access4.0
Transcripts/Chat History4.7

Pros and cons based on 3,042 verified reviews

64% of users rated Pipedrive 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,042 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient sales pipeline management

Intuitive and customizable interface

Customizable sales stages

Effective sales team management

Enhanced team collaboration

Cons:

Limited reporting capabilities

Inefficient search and filter functions

Subpar contact management

Inconsistent user experience

Limited automation features

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

HubSpot CRM logo
4.5
(4.4K)

User insights about the lead management feature

Reviewers highlight HubSpot CRM's lead management for its ease of use, automation, and comprehensive tracking features. They appreciate the ability to capture, segment, and score leads, as well as the integration with marketing tools like Mailchimp. Users find the visualization of the sales funnel and the ability to assign tasks and follow up with reminders particularly helpful. They also value the detailed insights and the ability to manage leads through various stages, ensuring efficient prioritization and conversion.
“It has so many benefits allows you to implement lead scoring base on predefined criteria. This automated process helps prioritize leads based on their likelihood to convert, ensuring that sales team focus on leads.”
Verified reviewer profile picture

Giuliana A.

Salesexecutive

“Lead management in HubSpot is intuitive and helps track the entire lifecycle of leads. The ability to assign tasks, follow up with reminders, and track status ensures leads are managed effectively.”
Verified reviewer profile picture

Matteo P.

Graphic Designer

Live Chat key features coverage

HubSpot CRM offers 3 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.7
Chat/Messaging
Real-time Consumer-facing Chat4.1
Support Ticket Management
Mobile Access4.3
Transcripts/Chat History

Pros and cons based on 4,451 verified reviews

61% of users rated HubSpot CRM 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,451 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient lead tracking

Centralized client information

Comprehensive email tracking

Integrated sales and marketing

Versatile CRM functionalities

Cons:

Frequent technical issues

High costs for advanced features

Limited reporting capabilities

Inadequate user account management

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

EngageBay CRM logo
4.7
(907)

User insights about the lead management feature

Reviewers appreciate EngageBay CRM's lead management capabilities, highlighting its ability to create funnels, track leads from websites, and manage leads in a centralized dashboard. They find the customization options valuable for fitting specific needs and the automation features helpful for organizing and nurturing leads without manual intervention. Users also mention the ease of transitioning from Excel to an online tool and the integration of calls, emails, and notes, which helps in maintaining a comprehensive view of lead interactions.
“A good dashboard to collate all data from the lead into one place. Calls, emails and notes are also central to this dashboard and all contact via the lead and us is integrated from email, calls,etc”
SS

Sanjay S.

Business Development Manager

“We can easily manage our leads in CRM database and this tool helped us in transition from excel to online tool”
SM

Saurabh M.

Marketing Head

Live Chat key features coverage

EngageBay CRM offers 5 out of the 6 key features for Live Chat software identified by reviewers:

Real-Time Notifications4.8
Chat/Messaging
Real-time Consumer-facing Chat4.9
Support Ticket Management4.8
Mobile Access4.4
Transcripts/Chat History5.0

Pros and cons based on 907 verified reviews

70% of users rated EngageBay CRM 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 907 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Ideal for small businesses

Integrated marketing and sales

Effective lead generation

Cons:

Limited reporting capabilities

Email management limitations

See pros and cons details

Pricing

Starting price:$14.99 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Other Top Rated Live Chat Software with Lead Management in 2026

HubSpot CRM logo

CRM and lead management solution

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Read more about HubSpot CRM

Users also considered
Pipedrive logo

Cloud-based CRM solution for salespeople

Engage visitors to your website 24/7 with Pipedrive’s Chatbot and Live Chat. Turn your window shoppers into qualified leads.

Read more about Pipedrive

Users also considered
Zendesk Suite logo
Category Leaders

AI powered customer service across all channels

Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo
Category Leaders

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
Podium logo

AI-enabled lead management and conversion platform

Podium webchat immediately brings the conversation to text, so you can keep the conversation going long after the customer leaves your site. Generate up to 11x more leads from your website, then convert them faster with immediate, AI-powered responses, automations for key moments, and more.

Read more about Podium

Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

All your customer communication - in one place.
Close more deals in real time
and provide faster customer support.

Read more about HelpCrunch

Users also considered
Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is a customer operations platform with live chat capabilities that enables support, sales, and account management teams to deliver exceptional service at scale. Front Chat brings your focus where it should be — on your customers.

Read more about Front

Users also considered
Help Scout logo
Category Leaders

Cloud-based customer support platform

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Read more about Help Scout

Users also considered
Missive logo

Collaborative inbox for teams

Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Read more about Missive

Users also considered
Drift logo
Category Leaders

Live chat & in-app messaging for sales & marketing

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Read more about Drift

Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
Avochato logo

SMS texting and live chat for sales, support & ops teams

Avochato is an SMS/text messaging and live chat solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers

Read more about Avochato

Users also considered
Zenvia Customer Cloud logo

AI for customer service to sell more and serve better

Create fully functional chatbots in just a few clicks, with automatic implementation using generative AI, and enable integration with other systems to enhance customer service and conversational experience.

Read more about Zenvia Customer Cloud

Users also considered
Tiledesk logo

Build AI Agents with drag-and-drop. No code required.

Tiledesk is an AI Agent platform for support and business automation. Build agents with a drag-and-drop, no-code flow builder and power them with RAG knowledge bases and MCP actions to connect tools. Multichannel, multilingual, open source, with SaaS and self-hosted options.

Read more about Tiledesk

Users also considered
Crisp logo
Category Leaders

All-in-one multi-channel solution for customer messaging

More than Live Chat, companies have now to face with multi-channel customers support so Live Chat is not enought anymore. By using Crisp, companies can enjoy an all-in-one multi-channel customers relationship platform that will help them better scale their communication.

Read more about Crisp

Users also considered
RingCX logo
Category Leaders

AI-powered contact center

RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Read more about RingCX

Users also considered
OnceHub logo

Be where it matters. Bring your A game and sell.

OnceHub goes all out to capture and qualify new leads and engage them productively while you’re busy with other things. Save yourself time and money with a highly adaptable scheduling solution packed with features you and your prospects will love.

Read more about OnceHub

Users also considered
TimelinesAI logo

Shared WhatsApp inbox and CRM integration for sales teams

What it does: TimelinesAI centralizes live WhatsApp conversations from multiple numbers into one team workspace with routing, assignments, notes, quick replies, and controlled bulk replies.

Why it matters: Agents respond faster with full context inside the CRM view; leaders track workloads and SLAs

Read more about TimelinesAI

Users also considered

Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Reviewers highlight quick response times and increased productivity due to instant alerts for new messages and customer interactions. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users value the ability to communicate in real-time with multimedia support, ensuring quick and efficient customer interactions. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Reviewers emphasize the importance of immediate, personalized communication with customers, which enhances support and boosts sales. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users appreciate efficient tracking, prioritization, and resolution of customer queries, leading to streamlined workflows and improved customer service. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers find mobile access essential for managing customer interactions on-the-go, ensuring constant connectivity and flexible support. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Users value comprehensive records of past interactions for reference, improving communication strategies and customer service quality. 86% of reviewers rated this feature as important or highly important.