ADP Resource Pricing, Features, Reviews & Comparison of Alternatives

Pros
ADP is very user friendly. It also provides countless learning tools. A step further - Customer Service is quite helpful.

Cons
Customer service doesn't always give consistent answers which can be very frustrating, but at least they try their best. Also, web browsers can affect functionality.

Rating breakdown

Likelihood to recommend: 10/10

Pros
ADP is a company that has a very strong presence in the business industry with a name that everyone knows; thy have the capacity to handle every request. They are very well structured with easy payroll reporting and good quality customer service team support. They have also started full HR Systems for electronic time clocking and integration with payroll processing. Recently their local reps have had a stronger presence for face to face meetings and appointments.

Cons
I do not like that they operate on a rating system from D&B due to the fact that if your net pay liabilities exceed their rating , that they will require a Reverse-wire setup up. This causes huge issues when it comes to the time sensitive nature of processing payrolls. Also, there are time where I've had to wait over 45 minutes to talk to the service team/CSR for payroll questions and help.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The brand name is what attracted us to ADP initially, and the "sales job" - it can do absolutely everything except spin yarn. Except that's mostly what the sales people do - spin yarns, and the promises of access to easy-to-compile, glorious reports is a farce. That's because the Implementation team doesn't implement all the features that were promised by Sales, and I suspect it's because the communication between those two entities is 'broken'. Also - we've had an ongoing issue with the system not correctly calculating vacation Accruals so we've had to do it manually each pay period. We may as well use an Excel spreadsheet for all the help we get with doing it in ADP.

Cons
It's not intuitive; not user-friendly at all. There are so many modules that don't "talk" to one another it's difficult to know which module you need to get information from. "Employee Name" could be in six different places and picking the right one is nearly impossible.

Rating breakdown

Pros
Its easy to use and figure out. New users never have issues using the system. As administrators or employees, never an issue.

Cons
ADP Customer service is slow to deal with and doesn't always have a resolution. Having people understand military time can sometimes cause issues.

Rating breakdown

Likelihood to recommend: 7/10

Pros
I love this company. I actually have a friend that works for the company and I think the customer service is so incredible

Rating breakdown

Likelihood to recommend: 10/10