Gusto Reviews

I like the price. I like how I can pay my full-time and contractors all in one place. I like how they offer so many small business options for people who doesn't know what your supposed to have and not have. They will assist setting up all the tax information with you.

I don't like how you cannot do same day payment with certain tiers.

Hello Stacey, Thank you for your review! We're so happy to hear that Gusto has been a great fit for your small business, from managing full-time employees and contractors to helping set up your tax information. It's fantastic to know that our customer service team has been supportive and proactive in resolving issues. We appreciate your feedback about same-day payments and understand how that can be important. Your input helps us continue to improve. If you ever need anything, we're always here to assist! -Gusto

Gusto is incredibly easy to utilize as both a user and payroll processor. I can quickly navigate my benefits, paycheck history, edit direct deposit and review my performances and help track my teams expenses for the month and quarter. It's incredibly efficient compared to some of the legacy companies, than can be complex. While we don't have an overly complex payroll, we've found no real issues.

Deposit time. Some of our users report not receiving direct deposits until later in that afternoon, vs the day before, or the morning of payday.

Hello Nolan, Thank you for your detailed review! We're so glad to hear that Gusto has made handling payroll and tracking benefits simple and efficient for your team. It's great that you're finding it easy to navigate and manage key tasks like direct deposits and expenses. We also appreciate your note about deposit timing, and we're always working to enhance our features to ensure an even smoother experience for everyone. If you ever have any concerns or need assistance, we're here to support you. Thanks again for sharing your insights! -Gusto

What I like most about Gusto is the ability to go in and change a payroll if needed after you submitted it - It is also very easy to use and the support they give if needed it quick.

They weren't able to add multiple local jurisdictions for one check to break the Gross pay between the days worked. Also the reports are straight forward always compared to other payroll platforms. You had to build reports and the Quarterly reports get released later than normal payroll platforms.

Hello Errin, Thank you for sharing your experience with Gusto! We're so glad to hear that you're finding it easy to use, and we're especially happy that the flexibility to make payroll changes and quick support has been helpful for your business. 🙌 We understand the challenges you've faced with multiple local jurisdictions and report customization. Your feedback is incredibly valuable, and we’ll be sure to share this with our product team as we continue to improve and enhance reporting features. In the meantime, we appreciate your patience and the helpful tips you’ve shared for navigating the platform. We're thrilled to be a good fit for your small business, and we’re always here if you need further assistance! -Gusto

It is a straightforward way to get paid by your employer. Also great way to get your tax forms at the end of the year.

The Gusto Wallet app for your phone only works for W2 employees, so I can't access my account on my phone. How many people really use their phone to check and manage their finances anyway?

Hello there! Thank you for sharing your experience with Gusto! We're glad to know that the platform works well for your payroll needs and makes it easy to access tax forms at year-end. 🎉 We completely understand your frustration with the Gusto Wallet app not being available for non-W2 employees on mobile. While we designed the app with certain features tailored to W2 employees, we appreciate your suggestion. Your feedback is noted, and we’re constantly looking for ways to improve access for everyone. We'll be sure to share this with our team as we explore future updates. Thanks again for your input—your voice helps us make Gusto better for all users! -Gusto

Easy to track payroll, able to be useful with low number of employees

Not able to support large businesses, help desk doesn't assist.

Hello Mark, Thank you for your feedback! We’re happy to hear that Gusto has been useful for tracking payroll, especially for businesses with a smaller number of employees. We understand that scalability and support are important, and we're always working to enhance our services to better meet the needs of all our customers. If there's anything specific we can assist you with or if you have suggestions on how we can improve, please feel free to reach out. -Gusto

Gusto is extremely user friendly,even if you dont have extensive accounting/payroll experience.Payroll processing would sometimes take hours to process but Gusto has allowed us to simplify payroll.I have also found time and vacation tracker very useful.

Nothing really it is easy to move around the website, Pricing is great and customer support is almost always fantastic and quick.

Hello Shadrack, Thank you for your fantastic feedback! We're delighted to hear that Gusto has made payroll processing easier and more enjoyable for you. It's great to know that you find our platform user-friendly and appreciate features like the time and vacation tracker. We're also glad to hear you find our pricing fair and our customer support responsive. Keeping you motivated and simplifying essential tasks is exactly what we're here for. Thanks for choosing Gusto! -Gusto

Onboarding new employees takes no time at all.With a few clicks Gusto sends the online form to your candidates and alerts you once it is ready for approval.Its like having a full HR team at your fingertips but literally for a fraction of cost.

As the time grows it can be slightly expensive.

Hello Yatuni, Thank you so much for your feedback! We're thrilled to hear that Gusto's onboarding platform has made the process easier and more efficient for you. We aim to provide an intuitive and comprehensive solution that feels like having a full HR team on your side. We understand that costs can add up over time, and we strive to deliver the best value for the services we provide. If you have any suggestions on how we can improve, please let us know! -Gusto

The support, they always get back to you and be able to provide a solution

Not a PEO. And repones sometimes can be slow

Hello Pamela, Thank you for your positive feedback! We're glad to hear that our support team has been able to provide you with solutions when needed. We understand that response times can sometimes vary, and we're always working to improve our service. While we're not a PEO, we're dedicated to offering a robust payroll and benefits management experience. If you have any other feedback or need assistance, please feel free to reach out. -Gusto

How easy and straightforward the system is not complicated and identifying errors so that payroll can be completed

Very simplistic unfortunately it doesn’t have all the data categories. You’re larger more expensive systems will have however, if you have the time that they worked, and you use a application that integrates it the most bang for your buck.

Hello Vanashia, Thank you for your review! We’re pleased to hear that you find our system easy and straightforward, and that it has made payroll more accurate and less stressful for your small business. We appreciate your feedback on the simplicity of our platform. While Gusto is designed to be user-friendly and cost-effective, we understand that it may not have all the data categories found in larger, more complex systems. We’re always working to improve and expand our features, and your input helps us in that process. Thank you for choosing Gusto and for sharing your experience. If you have any further suggestions or need assistance, feel free to reach out. -Gusto

Managing goals, training and objectives has become quite effortless. It is easy to find hire and reward the right talent with Gusto. It is also a wonderful online HR tool which helps us in empowering our employees.

Customization is not satisfying for me. It was not easy at all to setup this tool. Until now, some icons remains unchanged due to failures.

Hello Felix, Thank you for sharing your experience! It's great to hear that Gusto has made managing goals, training, and objectives effortless for you, and that it helps in hiring and rewarding talent effectively. We appreciate your feedback on customization and setup challenges; we're continually working to improve these aspects to better meet your needs. We're glad you find Gusto a valuable online HR tool for empowering your employees. Thank you for choosing Gusto! -Gusto

We had thought it was a user friendly platform with a support platform that had actually cared about their customers.

The Gusto customer support and billing team is very cheap and stingy. They had rather lose our business than refund us a small amount of money that we were overcharged on the platform. Essentially, we had paid for something we didn't use the and the right thing to do for your customers - especially one that knows many other business owners - would be to work with them and not brush them off as nothing.

Hello Mike, We are sorry to hear about your experience with our support and billing. We strive to provide excellent service and understand your frustration. Your feedback is important to us, and we'll use it to improve our processes. Please reach out to us directly if there's anything else we can do to address your concerns. Thank you for bringing this to our attention. -Gusto

In general, the payroll features are easy to set-up and use.

I don't like that their payroll journal entries can only map to main accounts and not sub-accounts. I don't like that they don't seem to understand that Group Term Life Insurance premiums paid by the employer are taxable benefits to the employee, but no cash is exchanged between employer and employee. They set up the journal entries to reflect a cash payment to the employee and I haven't found a way...

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Hello Juli, Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you've experienced with our payroll system and support services. Your concerns are important to us, and we understand the frustration caused by the issues with payroll journal entries, W-2c forms, and the lack of clarity on tax compliance. We strive to provide reliable solutions and effective support,...

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I really like utilizing Gusto for payroll, onboarding, and tax management. The system is really easy to use and it streamlines processes very well. The payroll calculation is so easy and it only takes about 5 minutes to run payroll which is great.

A few things I do not like about Gusto is the glitches, accountability, and response time from their support team. The system seems to glitch quite frequently which needs to be rebooted. We have had some issues with Gusto completing our taxes incorrectly or late which caused us to pay late fees and it was quite frustrating. Their response time on support tickets can be multiple days which is frustrating when it comes to urgent notices.

Overall, it's a nice piece of ux design. The reality is that the criterion for usability for most goods in this space is simply that they work. With enough enthusiasm, most tasks become not only feasible but also simple. It's as simple as a few natural mouse clicks.

When I try to build a report that fits my exact specifications, I'm often forced to generate more data than necessary just to get to the data I want. It would be more convenient if you provided a part where I could pick and choose the data points that would go into my report.

I like that they take care of filing the payroll tax forms

Their customer service is HORRIBLE. LONG wait times. Talking with folks who do not speak English as their first language. No commitment to getting issues resolved.One of my clients' payroll was blocked because an error in Gusto's system caused them to think that I wasn't paying the bill. Turns out it was a software issue on their end and there was nothing I could do to fix it.I called right away at...

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Gusto allows you to run payroll, effectively, upon sign-up. The system has numerous features that help to ensure that you are reminded when payroll is supposed to be run (as an administrator its something that is frequently forgotten when extremely busy), automatically tabulates and prepares tax documents for employees and contractors and even assisted with the preparation of forms for SBA Loans during the COVID-19 pandemic. The software is straightforward and is fairly self explanatory. Gusto is also a great onboarding tool that allows you to collect a significant portion of information needed to effectively onboard an employee and comply with state and federal requirements (E-verify, etc.) Overall, the software is excellent for its price point and well worth the money.

The only con associated with Gusto is the lack of customizable report options. Obviously, this con is more of a company or need specific issue. We found that utilizing Gusto for certain reporting needs for data generation was cumbersome or not really possible. However, I must also say that there have only been two instances over the last 1-2 years that we have encountered this problem and were able to successfully obtain this information from other resources.

Most functions are easy to use. Some are more difficult and although they may offer some features, they can be difficult to find.

Customer support. I think when you pay for software you should have a phone number you can reach out to for technical support. I personally do not like paying for a service where I have to send a message and wait for a call back. This makes it more difficult when you are processing something time sensitive, such as payroll, and have to stop what you are doing only to hope you have time to go back to it when they finally call you. Employees have also complained about customer service regarding their accounts.

It's like someone was listening to me complain about Quickbooks payroll and ADP (and Tsheets) and made a software just for me. It's so simple - I was using an accountant to run payroll through ADP - Gusto saves so much time I can do it myself.

The reporting tools aren't super robust.

Very clean design, easy to understand your account from your dashboard.

After several years as a Gusto client (and a previous 5 star reviewer), I'm posting this second review regarding my experience. Gusto is great ... until it's not. When we refinanced our house, we discovered that Gusto had been incorrectly reporting on our W2's. This created a series of several complications that took several weeks and persistent calls to fix. Perhaps some of the liability falls with...

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Hi Erik. We're sorry about the experience that you've had with us. We have found your case in our system and will be reaching out as soon as possible.

Gusto's self-onboarding and employee communication is leaps and bounds ahead of their competition, as is their clean, user-friendly interface.

Customer service has been struggling recently. There should be a way to have a salary that doesn't change when the hours are changed. The other downside is that if there is an error, you have to void the entire payroll. An option to void a single check would be a great improvement.

Auto-sync and tax payments are the best features of the product that go above other products. Gusto will file the taxes for you, will send corrections if need be, and keeps track of all of that for your ease of mind. Their customer service team is above reproach, always willing to look into a problem and resolve it as soon as possible.

This is nitpicky, but the layout of the website often changes slightly. It would be nice if there was more consistency in the format. But the tool itself is above reproach.

Gusto makes managing employee relations, payroll, and benefits so simple. You truly get a lot of bang for your buck. We're able to manage payroll processing; time/attendance; benefits; onboarding; and salary offers all in place. Their web-based technology has great up-time and is very easy to use. I also like the fact that Gusto does all of your federal and state payroll document filings and return (quarterly and annual). Every form needed to remain in compliance with the feds and state are filed by Gusto on your behalf. That takes the headache away and allows my company to focus on matters that are more critical at this time.

There is not much I can say here other than their support isn't necessarily a phone call away. That said, they answer emails and tickets super quick. I haven't been much in a pinch to need an immediate response to issues, and their self-service support center is rather extensive.

We are finally done with Intuit Payroll. So difficult to actually talk to a live person when you need help. I did a little research and found that Gusto does payroll for small companies so I decided to give them a try. My thought was that it certainly can't be any worse than Intuit. And WOW - did they ever Overdeliver! The absolute best thing about Gusto is that you don't have to go through a bazillion menus on the phone trying to figure out which number to press so that your call gets routed to the right person. You actually get to talk to a live person when you call their company. Setting up all of the employees has been very easy, nothing difficult to figure out, the flow from one screen to the next is not complicated at all. So far - we love Gusto!

The only thing that I think they could improve on would be integrating your existing numbers into their system. In order to be able to print accurate W-2's at the end of the year, I have to enter my employee paystubs from January 1 through today (May) into their system. It makes sense, I know it has to be done. It is just a tedious job and I'd rather not do it. Although I must say, that the 3 times I ran into a snag while entering the information, I called them and the issue was fixed instantly. Their customer service ROCKS!

I use Gusto for my clients as well as for our own company. I find it very user friendly, especially for my tech-phobic clients. I also like their tech support. They are easy to reach by phone, chat or email and the technicians are very patient.

The import mapping. This is the only reason I wouldn't give 5 stars. When the payroll is simple, the mapping is fine but for more complicated payrolls, the mapping is a nightmare. Also, that it imports to Xero as a bill. Clients find it really difficult to grasp how to work with this. In their mind payroll has already been "paid" so when they see it show up as an unpaid bill, they get confused or worried that their employees didn't get paid.

I love how easy it is for my employees to see their paycheck stubs, get their tax documents, and even do a early cash out option if they need a little extra money before payday. They have recently introduced time tracking, which solved another issue I had with keeping track of everyone's hours in another product.

I don't have many cons regarding Gusto. So far it has met all my needs flawlessly. The one con I would say is that the insurance process could be a little less confusing.