Gusto Reviews

It simple to use and does everything we need to run the primary administrative tasks for our business.

The HSA feature did not move over seamlessly from Zenefits and is more expensive for a small team to have and the 401k option has been a bit of work to get moved over.

Benefits to using Gusto:- Ease of use, both for employer and employees.- Employees can clock in and clock out using an app on their smartphone. My employees comment on how much they like this compared to other time tracking systems they have used as past employers.- I was able to easily connect my CPA in with Gusto so he can monitor tax and accounting items.- Gusto automates the employee onboarding process, making the whole process a lot easier than it would otherwise be.- Bottom line: the product works well, is intuitive to use, and is efficient.

Gusto's ability to work seamlessly with 401k contributions is limited. I have to manually send our financial advisor the 401k contribution information for employee elective deferrals. Not the end of the world and certainly not a deal-killer, but it is a mild inconvenience.

gouto the great app help to the payroll and Personnel management and tracking is one of the best applications for businessmen

It is not considered that there are major negatives in the application, but it needs to be constantly updated

This was easy to work it felt like it was durable and compatible to other payroll sites

It it does take time to learn but it was not really a con for me

There haven't been any hurdles or problems and it fits our needs well. It saves our HR staff some time, and it's helpful to have everything in one platform. I would hate to have multiple silo sites/portals, so I am thankful that I don't have to navigate to separate pages to handle reimbursement requests, file and log worked hours for the week, view paystubs, etc.

There aren't too many cons. There are some minor problems:One would be that I can't explain how many times I have logged a time for a day using the 'time tracking' tool (filling out the hour range + description) only to accidentally make a click outside of that box and have it disappear and lose all my work. It happens at least once a week, making logging time take twice as long sometimes. Another minor problem our workplace has run into is that we don't need some employees to enter in a 'description' field in the time tracking tool, but it is a required field. It would be helpful if the admin could set which fields are required in time tracking entries.

This software has been of great importance for our business in managing payroll as well as other HR services. We implemented this software as we hit 9 employees as we were having issues relating to payroll receiving several complaints from our employees. The complaints have reduced drastically as soon as we implemented Gusto, which hence resulted in time as well as cost savings as well as more satisfied employees.

There can be some improvements made to leave management as sometimes it is difficult to navigate through the software especially when the leave is of less than a day.

Gusto allows me to run payroll aligned with ProCare. I love that I can enter information as the pay period goes and Gusto saves the changes. Time sheets are integrated from ProCare so I don't have to calculate hours worked.

I have yet to find a feature that I do not like. Everything runs smoothly and employees are paid on time with direct deposit.

I really like the user-interface and auto-communication settings that send information to my email or text when I get paid or need to update things

There weren't any negatives to using Gusto as a user. I didn't run into any issues or software errors.

I have never seen an app like this. Great build, fulfill all purposes and easy to use.

Company can make their UI a bit better for overall experience of the consumers

I like that it has an app and you can do everything right through your phone.

No complaints. I am not interested in the card they offer.

Nothing. I was migrated to it from XERO, when they decided to no longer do payroll

Honestly, I HATED the stupid animated piggy bank. Probably seems trivial, but it seemed emblematic of a company that was more concerned about making their software look like an iPhone app, than making it work well. The payroll was cumbersome. It woudn't let me do payroll early, or late. It basically made me run payroll within a two day window. Bank account low? Still made you run payroll, or...

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I like that they take care of filing the payroll tax forms

Their customer service is HORRIBLE. LONG wait times. Talking with folks who do not speak English as their first language. No commitment to getting issues resolved.One of my clients' payroll was blocked because an error in Gusto's system caused them to think that I wasn't paying the bill. Turns out it was a software issue on their end and there was nothing I could do to fix it.I called right away at...

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-It's web based -one login for staff for access to all clients. -MFA ability for each login -ability to control which clietns assigned to which login. - like other payroll engines, it does automatic paymetns (immediately) and automatic filings - multiple reports available, quarterly/monthly/yearly, etc. - tracks PTO, SIck, and auto generates if needed, - great integration with Tsheets for time clock

There is no ONE consolidated report for all clients on a custom period. EG, if I wanted a 1st quarter payroll report, with selected clients on each row of the report, and the columns having the headings for say, different data points like "gross payroll, net pay, 401K deferred, 401K roth, IL state tax paid, 941 done?" then that style of report is ONLY available if you pull that report down client...

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Setting up the company is a breeze. It walks you through every step to help make sure you have all the information correct. It'll even show you how to get state and local tax numbers, if needed. Setting up employees is even easier! All you need is the employees name, pay rate, and email! How crazy is that. After you enter that information, and email gets sent to the new employee to fill out all...

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One time deductions. I would love to see that feature. As for now, you have to create a deduction on the employee screen, then go back to the process payroll screen. I wish it could be added to the other more detailed pay options.

We are finally done with Intuit Payroll. So difficult to actually talk to a live person when you need help. I did a little research and found that Gusto does payroll for small companies so I decided to give them a try. My thought was that it certainly can't be any worse than Intuit. And WOW - did they ever Overdeliver! The absolute best thing about Gusto is that you don't have to go through a bazillion menus on the phone trying to figure out which number to press so that your call gets routed to the right person. You actually get to talk to a live person when you call their company. Setting up all of the employees has been very easy, nothing difficult to figure out, the flow from one screen to the next is not complicated at all. So far - we love Gusto!

The only thing that I think they could improve on would be integrating your existing numbers into their system. In order to be able to print accurate W-2's at the end of the year, I have to enter my employee paystubs from January 1 through today (May) into their system. It makes sense, I know it has to be done. It is just a tedious job and I'd rather not do it. Although I must say, that the 3 times I ran into a snag while entering the information, I called them and the issue was fixed instantly. Their customer service ROCKS!

Employees are able to punch in and out using anything with an internet connection. Additionally, you can turn on Geolocation so that you can ensure the employee is actually on-site when they punch in & out. Best yet, they can actually leave notes in regards to what tasks were completed for the day. It's very helpful to have this built-in tracking feature for accountability with my very small staff.

Unfortunately, there is no effective scheduling tool (at least in my opinion), which forces me to go to another software provider for employee scheduling. Ideally, both scheduling and payroll could be done through the same web based software. This would also make it easier to compare scheduled vs. actually worked hours.

It's like someone was listening to me complain about Quickbooks payroll and ADP (and Tsheets) and made a software just for me. It's so simple - I was using an accountant to run payroll through ADP - Gusto saves so much time I can do it myself.

The reporting tools aren't super robust.

The payroll features make doing payroll very easy. The employees can log their times and I can easily verify them and sync it with payroll. I feel like this company really cares about their customers much more than my previous "large payroll provider"

Site navigation can be a little bit difficult at times. I have to do some searching to find what I am looking for. Reporting is OK but could be better.

It is easy to use and easy to implement. The self service reporting is OK and they are good at state filings.

If you have any sort of question or problem you will be waiting a good bit to find someone who can help you

We chose to move to Gusto when we looked to simplify and streamline our payroll. As a small business owner juggling payroll and all the other tasks associated with running a business, PTO management, HR management etc., was becoming a big time sink and we did some research and came across Gusto. Moving to Gusto simplified and automated many of those above tasks. It made it easier to track employee...

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The hardest part for us and the least liked feature in Gusto is trying to set up net-zero paychecks for me and my partner. There was no easy way to set up a paycheck to go completely to taxes. It required some calculations and messing with withholding amounts. Would be nice if there was an easier way to implement net-zero paychecks.

I am not an accountant, nor did I take any business or accounting classes in college. Payroll was always a chore and a daunting task. Gusto has taken over all those aspects and provided an online way to check in on employees info/w2's, tax info at a glance, and even sends reminders when employees are due to be paid, who has been paid and who has not etc, it has made payroll so fun!

The customer service is great, but the response time on answers is longer than desired. I am used to dealing with online companies that respond to businesses right away, or even just answer one part of the problem and let me know they will get back to me on the rest of the problem with more in depth solutions.

Online, payrol. my accountant had access

Have a tax issue where Gusto failed to file 940 and was a year late on a 941. I didnt check this (foolish me, though I was paying a service for this). I have a tax liability now. The main issue is that if you call customer service, there is NO ONE beyond the front line service. NO ONE from the tax department will call you, speak with you, or give you an update. You will get a canned email "we...

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Easy to use. Clear, concise interface. Pricing is reasonable. They make it really easy to open a 401k account for your team even if you're a super small company. Support has usually answered within 24-48 hours. Phone support is available. Integrates relatively easily with accounting software by mapping accounts and exporting as special files.

Really, only three minor complaints: I miss their old name, ZenPayroll. Gusto just doesn't explain them like ZenPayroll did. Payroll truly is easy with them. Gusto is literally defined as "the enjoyment or vigor in doing something; zest"—the direct opposite of Zen. That's a total reversal that doesn't make sense. Also, deposits into employee accounts show up as Gusto rather than our company. Finally, accounting integration is dependent on downloading files and then importing. I would really like to see direct integration with the major accounting platforms like Quickbooks and Xero. I know, I'm nitpicking in both cases, but I had to think of something...

I love the UI, functionality and features. Love the employee onboarding experience. Has some good integrations.

Customer support is almost non-existent at this point. My Office Manager has been telling me for a few months that she can't get timely responses from customer service. Tickets take at least a few days and sometimes issues can go weeks or months waiting for response from Gusto. We recently had an issue where it showed one of our owners had paid $30k in insurance fees on their paystub and it took I think 2 months to get a response from someone explaining what was going on.

Payroll works fine. It's relatively easy to add new hires until you get to the compensation field. Employees are able to log in and have a personal private portal.

The interface is not logical. The FAQ/Help pages search doesn't function efficiently and lacks relevant content. This leads to having to make a call and very long underestimated wait times. Half the time I get through I have to be transferred to some other team and wait for a long period of time once more. I went through open enrollment with them for our health benefits. The process was disjointed,...

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