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UKG Pro Logo

HR, Payroll, Talent, and Workforce Management

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UKG Pro - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

UKG Pro overview

Based on 698 verified user reviews

What is UKG Pro?

UKG Pro is a payroll tool offering key features such as direct deposit, payroll reporting, analytics, and payroll management, among others.

Who uses UKG Pro?

Reviews for UKG Pro come from a wide variety of industries, including Hospital & Health Care (11% of reviewers), Financial Services (4%), and Education Management (4%). The most frequent use case for UKG Pro cited by reviewers is payroll (62% of reviewers).

What do users say about UKG Pro pricing?

Some users say UKG Pro offers a good balance of affordability and features for small to mid-sized organizations. However, reviewers indicate high costs, frequent extra fees, and restrictive contracts negatively impact their perception of value for money.

Starting price

Alternatives

with better value for money


Pros & Cons

Payroll

Timesheets and Scheduling

Reporting

Mobile Access

Clocking In and Out

Frequent and frustrating password issues

UKG Pro’s user interface

Ease of use rating:

UKG Pro pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(35)
3-4(310)
5(353)

What do users say about UKG Pro?

UKG Pro is a payroll tool offering key features such as direct deposit, payroll reporting, analytics, and payroll management, among others.

Select to learn more


Who uses UKG Pro?

Based on 698 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Hospital & Health Care
Financial Services
Education Management
Retail
Others

Use cases

Payroll
Human Resources
Time Clock
Direct Deposit Payroll
Onboarding

UKG Pro's key features

GetApp's analysis of 61 verified user reviews collected between August 2021 and January 2025 identifies UKG Pro's most critical features and summarizes user sentiment about those features.

Direct deposit

Reviewers appreciate UKG Pro's Direct Deposit feature for its reliability and efficiency. They find it easy to set up, including multiple bank accounts, and value the timely and accurate payments. Users report seamless tracking and fast transactions, ensuring employees are paid correctly and on time. They highlight the ease of submitting direct deposit information and the ability to backdate deposits. Some users mention the functionality could improve compared to competitors, but overall, they experience minimal issues with direct deposits. Of the 22 UKG Pro users who gave detailed accounts of their use of Direct Deposit, 100% rated this feature as important or highly important.

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“Direct deposit must work accurately and efficiently in order for employees to be paid correctly and on time.”
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Wendy D.

Senior Payroll & Internal Audit Analyst

“Very easy & simple to set up direct deposit or even multiple bank accounts for direct deposit. Direct deposit runs very smoothly. It's imperative to get paid on time.”
HD

Helen D.

Billing Analyst


Payroll management

Users report that UKG Pro's Payroll Management is flexible and easy to use, allowing for accurate and timely payroll processing. They appreciate the integration with other systems and the ability to manually adjust employee time. Reviewers find the system helpful for tracking payroll, generating detailed reports, and ensuring employees are paid correctly. They mention the ease of entering payroll information and the importance of this capability for business operations. Some users note it can be labor-intensive, but overall, it meets their payroll needs effectively. Of the 25 UKG Pro users who gave detailed accounts of their use of Payroll Management, 92% rated this feature as important or highly important.

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“We retain a high level of flexibility in the payroll process through UKG's processes.”
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Don G.

EVP/Human Resources

“this is important to process timely and accurate payrolls for our staff”
CM

Cheri M.

Sr HRIS Analyst


All UKG Pro features

Features rating:

Check printing
Clock in/out
Candidate management
Calendar management
Online benefits enrollment
Self service data preparation
Benefits management
Benefits dashboard
Employee self service
Electronic forms
Data visualization
Approval process control
Learning management
Visual analytics
Ad hoc reporting
Activity dashboard
Performance review management
Dashboard
Timesheet management
Attendance tracking
HR management
Employee management
Employee portal
W-2 preparation
Payroll reporting
Self service portal
Employee database
Employee onboarding
Offboarding
Mobile access
Job posting
Tax compliance
Reporting/Analytics
Time off management
Workflow management
Time off requests
Employee profiles
Onboarding
Leave tracking
Compensation management
Vacation/Leave tracking
Orientation workflow management
Reporting & statistics
Employee scheduling
Drag & drop
FMLA administration
Multi-State
Applicant tracking
Compliance tracking
Performance metrics
Training management
Goal management
Multi-Country
Customizable fields
Benchmarking
Document management
Skills tracking
360 degree feedback
Resume search
Shift swapping
Compliance management
Learning & development
Performance management
Goal setting/tracking
Recruitment management
Third-Party integrations
Electronic signature
Labor forecasting
Collaboration tools
Self-Service content curation
Web-based deployment
Wage garnishment
Sick leave tracking
Skills assessment
401(k) tracking
Career development
Succession Management
Succession planning
Surveys & feedback
Talent acquisition
API
Talent management
Task management
Variable workforce
Budgeting/Forecasting
Assessment management
Billing & invoicing
Background screening
Availability management
Attendance management
Job description management
Interview management
Job requisition
Internal hr
Individual development plans
Mobile app
For cloud
For accountants
Negative feedback management
Feedback management
Employee handbook
Employee engagement
Organizational charting
Data transformation
Performance appraisal
Customizable templates
CRM
Progress tracking
Pulse surveys
Recommendations
Reference checking
Configurable workflow
Resume parsing
Search/Filter
Competency management

UKG Pro awards

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UKG Pro integrations (199)

Integrations rated by users

We looked at 698 user reviews to identify which products are mentioned as UKG Pro integrations and how users feel about them.

Integration rating: 4.0 (3)

Whenever I’m recruiting new employees, I’m able to view their applications, directly through the portal.

NB

Nicholas B.

Sales Manager

Equifax logo
Equifax

Integration rating: 4.0 (2)

This integration reduces our time in responding to verification requests which are frequent

TS

Traci S.

Sr. Director, People Operations

Greenhouse logo
Greenhouse

Integration rating: 3.0 (2)

This is our recruiting tool which interfaces hires into the UKG Onboarding Portal.

VJ

Victoria J.

Manager, Payroll & Benefits

iCIMS Hire logo
iCIMS Hire

Integration rating: 4.0 (1)

Hiring managers and related aspects are pushed to iCims. Candidates to be hired are pushed from iCims into UKG Onboarding.

TM

Thomas M.

Director of HRIS

Slack logo
Slack

Integration rating: 2.0 (1)

The integration is critical to us, however, we do not leverage it the way I would like because it needs work.

TS

Traci S.

Sr. Director, People Operations

Okta logo
Okta

Integration rating: 5.0 (2)

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HireRight

Integration rating: 1.0 (1)

Beekeeper logo
Beekeeper

Integration rating: 5.0 (1)

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Sterling

Integration rating: 4.0 (1)

OneLogin logo
OneLogin

Integration rating: 5.0 (1)

Ramp logo
Ramp

Integration rating: 5.0 (1)

Achievers logo
Achievers

Integration rating: 5.0 (1)

Bonusly logo
Bonusly

Integration rating: 5.0 (1)

Awardco logo
Awardco

Integration rating: 5.0 (1)

UKG Pro customer support

What do users say about UKG Pro customer support?

Customer support rating:

We analyzed 45 verified user reviews to identify positive and negative aspects of UKG Pro customer support.

A small group of reviewers praise UKG Pro's customer support for being knowledgeable, responsive, and helpful.

A significant portion of users report slow response times and long waits for issue resolution from customer support.

A number of users find customer service inconsistent, with quality depending heavily on the assigned representative.

Frequently reported by users, support is hard to contact, not always available, and communication can be frustrating.

Support options

Email/help desk
Phone support
Faqs/forum
24/7 (live rep)
Knowledge base
Chat

Training options

In person
Webinars
Live online
Videos
Documentation

To see what individual users say about UKG Pro's customer support, check out the review snippets below.

“The level of service we continue to receive from UKG is what satisfies us most about our relationship with them.”

Verified reviewer profile picture

Don G.

EVP/Human Resources

“Ultipro's customer service is probably the worst feature as getting anything changed or having to troubleshoot issues can take more time than you have, especially within a large corporation.”

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Leah R.

HR Generalist

“The Customer Service is inconsistent, where the quality in customer service is very dependent on who you get on the other line.”

BH

Brendon H.

Talent Management Specialist

UKG Pro FAQs

Q. Who are the typical users of UKG Pro?

UKG Pro has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What is UKG Pro used for?

UKG Pro Human Capital Management software delivers a comprehensive suite of tools that extends beyond managing routine tasks to creating meaningful work experiences. The platform integrates HR, payroll, and workforce management functions in one seamless system, powered by people-first AI that generates actionable insights. This connected approach simplifies complex operations, aligns workforce strategy with business objectives, and builds organizational trust that drives retention, engagement, and sustainable success. The system manages all personnel data in a secure environment while maintaining global workforce connectivity through consistent information sharing. Core functionalities include automated HR service delivery, talent management tools for development and retention, precise time tracking with consistent rule application, intelligent scheduling that ensures appropriate shift coverage, and strategic workforce planning capabilities that forecast labor demands and identify future needs. Additional features encompass compliance automation, customizable analytics, communication tools that foster belonging, and a Great Place To Work Hub that transforms HR data into opportunities for strengthening workplace trust.


Q. What are the benefits of using UKG Pro?

• Human Resources: UKG Pro delivers all the strategic HR functionality you need in one global system of record. Track all human capital management information about your employees, including personal information, employment history, benefits information, performance history and more.
• Payroll Administration, Tax Management and Compliance: UKG Pro handles even the most complex payroll computations and requirements for employees in the U.S. and Canada in just a few simple steps. Through UKG Wallet, Pro also supports timely earned wage access and financial wellbeing support for employees.
• Benefits Administration, Open Enrollment and Life Events: UKG Pro provides an intuitive benefits enrollment experience for employees that guides them to make well-informed benefits choices for themselves and their families.
• Talent Management: UKG Pro’s talent solutions can help you engage and develop your workforce for today and tomorrow with easy to use human capital management, performance management and succession management tools for the person-centered lifecycle.
• Reporting, Workforce Analytics, and Business Intelligence Tools: Gain complete visibility and insight into your workforce with UltiPro’s comprehensive reporting and business intelligence tools. UKG Pro lets you pull data across all areas of your people management to capture key metrics in an instant.
• Employee Feedback: Keep a pulse on how your people feel about your organization, help them feel they influence organizational strategy so they’re invested in their work, and leverage AI through Employee Voice to analyze sentiment and accurately understand the emotions behind employee responses.
• Community Building: Give your people a platform to connect with peers, manage employee resource groups (ERGs), and deliver career and mentorship advice through UKG Talk
• Time, Attendance, and Scheduling: UKG Pro Workforce Management is a highly flexible solution designed to meet unique time and labor requirements across all industries and across all levels of an organization, providing people with quick, simple, and accurate time entry, comprehensive, personalized scheduling options, and flexible time off and accrual rules. This solution is best suited for a large enterprise organization.
• Recruiting: UKG Pro Recruiting can help you expand your recruiting processes by supporting candidate engagement and relationships as well as attracting, hiring, and developing the best talent for your business.
• Onboarding: UKG Pro Onboarding helps your new employees connect to your company in a way that’s personal and impactful enabling you to build successful relationships, increase engagement, and improve performance for your business.
• Performance Management: UKG Pro Performance Management is a highly configurable solution that lets you assess performance and gather feedback on an ongoing basis to get the best results out of your employees.
• Succession Management: UKG Pro Succession Management can help you create a proactive, executable plan for professional growth and career advancement for all employees.
• Global HCM: UKG Pro enables multinational organizations to engage employees locally, ensure targeted compliance, achieve one view of their global workforce, and deliver a consistent and culturally relevant experience for all employees, regardless of location.
• Payment Services: You can ensure your time and resources are spent on best supporting your people with UKG Pro Payment Services handling your tax filing and other pay-related services.


Q. What languages does UKG Pro support?

UKG Pro supports the following languages:
Danish, English, French, German, Italian, Portuguese, Spanish, Swedish


Q. Does UKG Pro support mobile devices?

UKG Pro supports the following devices:
Android, iPhone


Q. Does UKG Pro offer an API?

Yes, UKG Pro has an API available for use.


Q. What level of support does UKG Pro offer?

UKG Pro offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat

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