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Bird
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise cloud communications platform
Table of Contents
Bird - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Bird overview
What is Bird?
MessageBird connects companies of all sizes to their users around the world, making business-to-customer communications feel as natural as communicating with a friend. We’re on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, our SMS, Voice and Conversations APIs continue to revolutionize company-customer interactions. Over 15,000 global customers rely on us to solve their communication challenges. We offer the world’s fastest, most reliable global communication, making contact easier, more efficient and accessible than ever before.
Who uses Bird?
Reviews for Bird come from a wide variety of industries, including Computer Software (14% of reviewers), Internet (14%), and Retail (7%). The most frequent use case for Bird cited by reviewers is SMS marketing (86% of reviewers).
What do users say about Bird pricing?
Most reviewers indicate that Bird provides competitive pricing and strong value, especially for bulk purchases and high-volume messaging. However, some reviewers feel the price is high for small businesses and mention that regional pricing could be improved.
Starting price
per month
Alternatives
with better value for money
Bird’s user interface
Bird pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.3
Ease of use
4.4
Customer support
4.2
Reviews sentiment
What do users say about Bird?
Users say Bird makes sending messages across SMS, WhatsApp, and email straightforward, with easy integration and automation options. They find the platform user-friendly, quick to set up, and effective for both individual and bulk messaging, while appreciating the competitive pricing and flexible API. They report that it helps streamline communication and supports various business needs.
Some feel customer support can be slow or unresponsive, especially during urgent issues, and mention occasional system glitches or restrictions on SMS content. They note the interface could be more intuitive and that pricing details are sometimes unclear.
Select to learn more
Who uses Bird?
Based on 157 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Bird's key features
Most critical features, based on insights from Bird users:
All Bird features
Features rating:
Bird alternatives
Bird
Starting from
50
Per month
Jira
Starting from
7.91
Per month
Textellent
Starting from
29
Per month
Weave
Starting from
249
Per month
Bird pricing
Pricing plans
Pricing details:
CUSTOM
No pricing info
Features included:
- Access to Communication Channels
- Custom Email
- Free Whatsapp Approval
- Premium Twitter API
- Priority Support Options
- Unlimited Live Chat Conversations
- Unlimited Team Members
- Volume Based Macs
User opinions about Bird price and value
Value for money rating:
Of 34 reviews that provide robust commentary on Bird's price and value, 76% mention it in a positive light.
Most reviewers indicate that Bird offers competitive pricing and a good balance of price and quality. They appreciate the cost-effectiveness, especially when purchasing in bulk, and find the software easy to use and manage. Users think the pricing structure is favorable, providing multiple functionalities at a reasonable cost. Some users report that the software is particularly beneficial for high-volume messaging due to its cost efficiency. However, some reviewers feel that the price can be high for small businesses and note that the software is not available in all countries. They also mention that regional pricing could be improved to better accommodate different markets.
, and
To see what individual users think of Bird's cost and value, check out the review excerpts below.
Bird integrations (39)
Bird customer support
What do users say about Bird customer support?
Customer support rating:
We analyzed 35 verified user reviews to identify positive and negative aspects of Bird customer support.
Widespread user sentiment highlights quick response times and easy accessibility of the support team.
A significant portion of users find the customer service team polite, helpful, and effective in resolving issues.
A limited number of users report slow response times, lack of 24/7 support, and occasional unhelpful or uninformed assistance.
Support options
Training options
To see what individual users say about Bird's customer support, check out the review snippets below.
“Their customer service is also very pleasant and very helpful, even through some technical challenges.”
Colin C.
VP of Customer Experience
“The support you get is first class and prompt”
Bruce C.
Executine Director
“We asked customer support but it took serveral days to look in to maters and our last question was never resolved.”
Martin F.
director
Bird FAQs
Bird has the following pricing plans:
Starting from: $50.00/month
Pricing model: Free, Subscription
These products have better value for money
Q. What are the benefits of using Bird?
Q. Who are the typical users of Bird?
Bird has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Bird support?
Bird supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish
Q. Does Bird offer an API?
Yes, Bird has an API available for use.
Q. What other apps does Bird integrate with?
Bird integrates with the following applications:
Tray.io, Adobe Commerce, Zapier, IFTTT, Zendesk Suite
Q. What level of support does Bird offer?
Bird offers the following support options:
Email/Help Desk, 24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support
