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Five9
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud contact and call center software
Table of Contents
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Five9 - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Five9 overview
What is Five9?
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more Five9 is a cloud contact center solution, which brings the power of Practical AI to thousands of call centers worldwide. Since 2001, Five9 has helped customers create great omnichannel customer experiences. Triple agent talk time with smart dialers that automatically skip no-answers and busy signals to ensure the next prospect is available when the next agent is ready. Use intelligent routing to get calls to the right agents and derive customer intent data to predict the best next steps for agents. Provide intuitive self-service options with Five9's IVR. Five9 brings Practical AI to contact centers to increase agents' effectiveness and efficiency, and create great customer experiences every time on every channel - phone, chat, mobile, email, social and more. Use intelligent routing to ensure the call gets to the right agent and use customer intent data to provide agents with the best next steps before they even pick up the phone. Offer customers intuitive self-service options for common injuries with an easy to set up IVR so that agents can focus on high-value interactions. Improve agent talk time with four different dialing modes that automatically skip no-answers and busy signals so agents can spend more time talking to live prospects. Visually dynamic dashboards offer real-time and historic reporting and analytics so users are always on top of their contact center's performance.
Who uses Five9?
Reviews for Five9 come from a wide variety of industries, including Consumer Services (10% of reviewers), Financial Services (9%), and Telecommunications (8%). The most frequent use case for Five9 cited by reviewers is call center operations (71% of reviewers).
What do users say about Five9 pricing?
Some users say Five9 offers an affordable, cost-cutting solution with a good return on investment, and they appreciate the reasonable monthly fees. However, some users report high per-user costs and unclear pricing, questioning its overall value.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Accessibility
Assistance
Operations
Stability
Routing
Disconnections
Five9’s user interface
Five9 pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.0
Features
4.1
Ease of use
4.2
Customer support
4.3
Reviews sentiment
What do users say about Five9?
Users say Five9 offers flexible cloud-based call center management, with easy remote access, customizable roles, and robust reporting features. They find the interface generally intuitive after some learning, and appreciate responsive customer support, efficient dialer options, and streamlined call handling for teams of various sizes. Pricing is considered high, but many feel the value justifies the cost for larger operations.
Reviewers indicate that Five9 can be prone to technical issues, such as connectivity problems, Java-related glitches, and occasional outages. They mention that reporting and admin functions could be more user-friendly, and some feel implementation and support response times are inconsistent.
Select to learn more
Who uses Five9?
Based on 481 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Five9's key features
Most critical features, based on insights from Five9 users:
All Five9 features
Features rating:
Five9 awards
Five9 alternatives
Five9
Starting from
119
Per month
Zendesk Suite
Starting from
55
Per month
Freshdesk
Starting from
19
Per month
Zoho Desk
Starting from
20
Per month
Five9 pricing
Pricing plans
Pricing details:
Premium
No pricing info
Features included:
- Chat
- Boice
- Blended Inboun/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Essentials QM
- Full Platform
- 24/7 World Class Support
Optimum
No pricing info
Features included:
- Chat
- Voice
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Enterprise QM
- Enterprise WFM
- Full Platform
- 24/7 World Class Support
Ultimate
No pricing info
Features included:
- Chat
- Voice
- Blended Inbound/Outbound
- Agent Desktop
- Geo Redundancy
- Recording
- Dialer
- Enterprise QM
- Enterprise WFM
- Interaction Analytics
- Full Platform
- 24/7 World Class Platform
User opinions about Five9 price and value
Value for money rating:
Of 35 reviews that provide robust commentary on Five9's price and value, 60% mention it in a positive light.
Some users think Five9 offers an elegant and affordable solution for businesses looking to reduce equipment and personnel costs. They find the cloud-based system dramatically cuts costs and provides a substantial return on investment. Some users appreciate the simplicity of use, attentive client services, and multiple suite options available at a reasonable price. They say the monthly fee is affordable, with no upfront costs and easy scalability. However, some users report that the software can be expensive, especially since they must pay for each user individually. They feel the pricing is sometimes unclear and that the value proposition can be questionable. Some reviewers indicate that the product is pricier compared to other entry-level systems and not always justifiable.
, and
To see what individual users think of Five9's cost and value, check out the review excerpts below.
Five9 integrations (87)
Integrations rated by users
We looked at 481 user reviews to identify which products are mentioned as Five9 integrations and how users feel about them.
Integration rating: 4.0 (7)
“Contained all user data and space for notation to make the calls easier to close sales.”
Shawn A.
Insurance sales agent
Integration rating: 4.7 (3)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Five9 customer support
What do users say about Five9 customer support?
Customer support rating:
We analyzed 87 verified user reviews to identify positive and negative aspects of Five9 customer support.
Widespread user sentiment highlights Five9's customer support as responsive, knowledgeable, and always available when needed.
A portion of users value the support team's willingness to go above and beyond, offering patient guidance and technical expertise.
Multiple users appreciate fast issue resolution, with support using screen sharing and providing clear, hands-on assistance.
A minority of users report inconsistent support quality, slow response times, and difficulty reaching helpful representatives.
Support options
Training options
To see what individual users say about Five9's customer support, check out the review snippets below.
“Robust reporting, simple agent interface, no expensive software or equipment required, very supportive and available customer service.”
Corbin M.
Account Services Manager
“We are a software-as-a-service company and value the customer support we have received from the Five9 team on any issue we have had. ”
Ken M.
Principal
“We normally have an amazing time with Five9 but when their systems go down they are really bad at communication and support during that time and that is extremely frustrating.”
Donny H.
IT Manager
Five9 FAQs
Five9 has the following pricing plans:
Starting from: $159.00/month
Pricing model: Subscription
These products have better value for money
Q. What are the benefits of using Five9?
Q. Who are the typical users of Five9?
Five9 has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Five9 support?
Five9 supports the following languages:
English, French, German, Polish, Portuguese, Spanish
Q. Does Five9 support mobile devices?
Five9 supports the following devices:
iPad
Q. Does Five9 offer an API?
Yes, Five9 has an API available for use.
Q. What other apps does Five9 integrate with?
Five9 integrates with the following applications:
Salesforce Service Cloud, Zoho CRM, RingCX, Oracle Service, Dynamics 365, NetSuite, Microsoft Teams, Zoom Phone, Freshdesk, Salesforce Sales Cloud, SugarCRM, SpiceX, ServiceNow, Velocify, Nextiva, Zendesk Suite
Q. What level of support does Five9 offer?
Five9 offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), Knowledge Base
