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Groove
5
56
4
25
3
3
2
3
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based helpdesk solution for small businesses
Table of Contents
Groove - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Groove overview
What is Groove?
Groove is a cloud-based solution designed to help small businesses manage customer support without the complexity of enterprise-level tools. The intuitive shared inbox makes it easy for team members to organize, prioritize, and solve customer requests in a familiar email-like interface. Features like conversation assignments, collision detection, private internal notes, and mentions and notifications ensure seamless collaboration.
Groove offers live chat capabilities, allowing businesses to provide instant help on any page of their website or app. The round-robin assignment feature also distributes the workload evenly, while unattended message logic and email continuation ensure no chat is ever left hanging.
Groove’s user interface
Groove pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.2
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about Groove?
I like the ability to tag emails to better sort them, and being able to have multiple inboxes in the same location
Select to learn more
Who uses Groove?
Based on 87 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Groove's key features
Most critical features, based on insights from Groove users:
All Groove features
Features rating:
Groove alternatives
Groove
Starting from
29
/user
Per month
Salesforce Sales Cloud
Starting from
25
/user
Per month
Zendesk Suite
Starting from
39
/user
Per month
LiveChat
Starting from
25
/user
Per month
Groove pricing
Pricing plans
Pricing details:
User opinions about Groove price and value
Value for money rating:
To see what individual users think of Groove's price and value, check out the review snippets below.
Emily M.
Homeowner Support
Josh S.
IT Coordinator
Groove integrations (13)
Integrations rated by users
We looked at 87 user reviews to identify which products are mentioned as Groove integrations and how users feel about them.
Integration rating: 5.0 (2)
“We use both platforms to track and align sales.”
“Setup takes some time but allows easy creation of Leads and Campaign members from form submissions.”
Michelle U.
VP of Operations
Integration rating: 5.0 (1)
“Bulk Mail and contact histories”
Katie E.
Director of Operations
Groove support options
Typical customers
Platforms supported
Support options
Training options