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QuestionPro Logo

Cloud-based survey solution for generating insights

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QuestionPro - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

QuestionPro overview

Based on 525 verified user reviews

What is QuestionPro?

QuestionPro is a survey program offering key features such as a survey builder, customizable questions, data import/export, reporting and analytics, question branching, and skip logic, among others.

Who uses QuestionPro?

By industry, QuestionPro reviewers are most commonly professionals in non-profit organization management (47%). The most frequent use case cited by reviewers is survey (93%).

What do users say about QuestionPro pricing?

Most reviewers indicate that QuestionPro delivers strong value for money, especially praising its generous free plan and cost-effectiveness. However, some reviewers feel the pricing is high compared to competitors and dislike the tiered pricing structure.

Starting price

83per user /
per month

QuestionPro’s user interface

Ease of use rating:

QuestionPro pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(8)
3-4(95)
5(422)

What do users say about QuestionPro?

QuestionPro is a survey program offering key features such as a survey builder, customizable questions, data import/export, reporting and analytics, question branching, and skip logic, among others.

Select to learn more


Who uses QuestionPro?

Based on 525 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Non-Profit Organization Management
Hospital & Health Care
Environmental Services
Arts and Crafts
Others

Use cases

Survey
Community
Market Research
Employee Engagement
SMS Survey

QuestionPro's key features

GetApp's analysis of 125 verified user reviews collected between July 2021 and September 2024 identifies QuestionPro's most critical features and summarizes user sentiment about those features.

Customizable questions

Reviewers appreciate QuestionPro's customizable questions feature. They find it offers flexibility to integrate various question types, making it suitable for diverse survey needs. Users report that it allows them to phrase questions in ways that resonate with their audience and tailor surveys to specific events or programs. They highlight the ease of customizing questions to collect relevant information and the ability to switch between different English dialects. They say this aspect is essential for creating pertinent and personalized surveys. Of the 26 QuestionPro users who gave detailed accounts of their use of Customizable Questions, 100% rated this feature as important or highly important.


Survey builder

Reviewers indicate that QuestionPro's survey builder is user-friendly and intuitive. They find it easy to construct, modify, and test comprehensive surveys with various question types. Users report that it supports conditional elements, enhancing survey flow and completion rates. They appreciate the drag-and-drop interface and the ability to save specific questions to a library. They say it facilitates quick and professional survey creation, even for non-profits with limited staff, and works well across different devices like MAC, PC, and tablets. Of the 71 QuestionPro users who gave detailed accounts of their use of Survey Builder, 99% rated this feature as important or highly important.


Reporting/Analytics

Reviewers highlight QuestionPro's reporting and analytics capabilities for their ease of use and comprehensive data presentation. They find the real-time reporting and various export options, including Excel, PDF, and PowerPoint, very helpful. Users report that the analytics tools allow for quick data analysis and segmentation, saving time and effort. They appreciate the ability to share detailed reports with stakeholders and the professional look of the generated charts and graphs. They say these aspects are beneficial for communicating survey results effectively. Of the 61 QuestionPro users who gave detailed accounts of their use of Reporting/Analytics, 95% rated this feature as important or highly important.


Data import/export

Reviewers appreciate QuestionPro's data import/export capabilities for their simplicity and efficiency. They find it easy to import contact lists, images, and PDFs, and to export data in multiple formats like Excel, Word, and SPSS. Users report that this functionality supports their workflow and decision-making processes. They highlight the ease of creating printable PDFs for offline communities and the ability to manage and analyze complex datasets. They say these aspects are critical for their survey procedures and reporting needs. Of the 54 QuestionPro users who gave detailed accounts of their use of Data Import/Export, 94% rated this feature as important or highly important.


Question branching

Reviewers value QuestionPro's question branching feature for creating customized and logical survey flows. They find it allows for complex branching based on respondents' answers, enhancing the relevance and engagement of surveys. Users report that it helps streamline surveys for different audience segments and makes it easy to construct meaningful question sequences. They appreciate the intuitive and flexible nature of this aspect, which enables the collection of more specific and meaningful data. They say it is very useful for building sophisticated surveys. Of the 22 QuestionPro users who gave detailed accounts of their use of Question Branching, 91% rated this feature as important or highly important.


Skip logic

Reviewers appreciate QuestionPro's skip logic feature for its ease of use and flexibility. They find it helps create more concise and relevant surveys by allowing respondents to skip questions that don't pertain to them. Users report that it is simple to set up and manage, and works well in making surveys more responsive. They highlight the robust functionality and the ability to tailor participant experiences. They say this aspect is essential for their survey design and enhances the overall survey-taking experience. Of the 18 QuestionPro users who gave detailed accounts of their use of Skip Logic, 83% rated this feature as important or highly important.


All QuestionPro features

Features rating:

360 degree feedback
Access controls/permissions
Activity dashboard
Alerts/Notifications
Anonymous feedback
API
Audience targeting
Benchmarking
Commenting/Notes
Conditional logic
Contact database
Contact management
Customer segmentation
Customizable branding
Customizable fields
Customizable reports
Customizable templates
Data analysis tools
Data cleansing
Data security
Data visualization
Discussions/Forums
Drag & drop
Dynamic content
Email marketing
Email reminders
Employee database
Employee onboarding
Employee recognition
Engagement tracking
Feedback management
Filtering
Gamification
Group management
Mass texting
Member directory
Message personalization
Mobile access
Mobile alerts
Mobile survey
Moderation
Multi-Channel distribution
Multi-Language
Multiple question types
Multiple user accounts
NPS survey structure
Offline access
Offline response collection
Panel management
Pulse surveys
Question library
Question piping
Randomization
Real-Time analytics
Real-Time data
Real-Time reporting
Reminders
Reporting & statistics
Response quotas
Response validation
Search/Filter
Sentiment analysis
Site intercept survey
SMS messaging
Social media integration
SSL security
Statistical analysis
Support audio/images/video
Survey/Poll management
Survey sample management
Surveys & feedback
Template management
Templates
Third-Party integrations
Trend analysis
URL customization
User management
Visual analytics

QuestionPro alternatives

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Starting from

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/user

Per month

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Google Forms logo

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Customer Support
SurveyMonkey logo

Starting from

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/user

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Customer Support

QuestionPro pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Surveys & Research- Essentials

0.00

/user

Features included:

  • 200 responses per month
  • 10 Survey Campaigns
  • 25+ Question Types‪
  • Google Sheets Integration
  • Branching Logic
  • Trend Analysis
  • High availability with global data centers
  • 24/7 Support‪

Surveys & Research- Team Edition

83

/user

Per month

Features included:

  • SMS Invites
  • Custom Scripting‪
  • Blocks and Randomization
  • Third-party Integrations
  • User Roles & Permissions
  • Gift Cards and Survey Rewards
  • Region Specific Data Centersoption to Host Your Data in USA
  • Dedicated Account Manager

Surveys & Research- Advanced

99

/user

Per month

Features included:

  • 35+ Question Types‪
  • Panel Integration‪
  • Email Alerts
  • Salesforce Integration‪
  • Gap Analysis
  • Advanced Data Segmentation
  • CSS Customization and Your Own Domain

Surveys & Research- Research Suite

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Dedicated Success Manager
  • Multi User Collaboration
  • Auto-Translation
  • Question Randomization
  • FTP Support
  • Heatmaps
  • Custom Validation
  • Encryption
  • SSO Support

Customer Experience

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • Sentiment Analysis
  • API Integration

Employee Experience

Empty state illustration for "No pricing info"

No pricing info

Features included:

  • 360 Degree Feedback
  • Track Churn and Retention

User opinions about QuestionPro price and value

Value for money rating:

To see what individual users think of QuestionPro's price and value, check out the review snippets below.

“There are tons of good options for different types of survey questions, and I appreciate the automatic generation of charts and graphs that are sometimes ready to use for presentations as-is.”
Verified reviewer profile picture

Justin B.

Conservation Social Scientist

“It’s been dependable for running surveys, collecting feedback, and analyzing results. Once you get used to the interface, it’s efficient and handles both basic and advanced surveys well.”
ET

Ethan T.

Communication Specialist

QuestionPro integrations (12)

Integrations rated by users

We looked at 525 user reviews to identify which products are mentioned as QuestionPro integrations and how users feel about them.

Integration rating: 4.7 (4)

draft statements for settelement

YN

Yu N.

Director

Integration rating: 5.0 (3)

port information out of jotform.

SN

Stanley N.

Assistant Manager

Integration rating: 5.0 (2)

Integration rating: 5.0 (1)

MC isn't easy to integrate with but RQ made it happen.

AS

Abby S.

Senior Membership and Components Manager

Teachable logo
Teachable

Integration rating: 4.0 (1)

QuestionPro customer support

What do users say about QuestionPro customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of QuestionPro customer support.

Widely noted by reviewers, QuestionPro's customer support is highly responsive and often provides quick solutions to issues.

A significant portion of users appreciate the support team's availability, including late hours and multiple contact channels.

Frequently reported by users, the support staff are knowledgeable, patient, and genuinely committed to helping customers succeed.

The majority of users highlight that support is not only prompt but also proactive, friendly, and effective in troubleshooting.

Support options

Email/help desk
Chat
Phone support
Knowledge base
Faqs/forum
24/7 (live rep)

Training options

Videos
Webinars
Live online
Documentation

To see what individual users say about QuestionPro's customer support, check out the review snippets below.

“QuestionPro support has also been extremely helpful and responds quickly to questions on our account.”

EG

Eric G.

VP-Communication

QuestionPro FAQs

Q. What is QuestionPro used for?

QuestionPro is an online survey software and research platform designed to help individuals and teams of all sizes create, distribute, and analyze surveys. It offers a set of features and capabilities to meet the diverse needs of market researchers, customer experience managers, human resources professionals, academic researchers, and marketing professionals. QuestionPro helps organizations create and share online surveys and polls with a targeted set of users, enabling business to make decisions based on the response collected. Users can design surveys with multiple question types, ready-made survey templates, and customizable design themes. It also provides visibility into the project performance with dashboards and data analytics. Users can also collaborate with team members while conducting research and share surveys, data, and reports. Businesses can choose from various professional survey themes using inbuilt tools to customize headers and footers with company logos, pictures, audio, videos and HTML content for the complete branding of surveys. Each survey highlights a survey progress bar which lets the respondent know the percentage of the survey completed or remaining. It facilitates survey distribution through emails, SMS, social media, and more. QuestionPro's offline mobile app lets respondents answer surveys even at places without an internet connection. The solution allows users to export reports and data to standard formats like .xls, .doc, .pdf and SPSS. It facilitates integration with various business applications including Hubspot, Microsoft Dynamics, Zapier, and MailChimp among others. QuestionPro is ISO 27001 certified and complies with data security standards and data privacy laws including GDPR.

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