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IVR Software with Customizable Caller ID (2026)

Last updated: April 2026

Key features of IVR Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Call Center Management: Reviewers appreciate the ease of managing inbound and outbound calls, real-time monitoring, and comprehensive reporting capabilities. 92% of reviewers rated this feature as important or highly important.
  • Call Routing: Users highlight the flexibility in setting up routing rules, ensuring calls reach the right person or team efficiently. 90% of reviewers rated this feature as important or highly important.
  • Automatic Call Distribution: Reviewers note the efficient distribution of calls to the appropriate agents, enhancing productivity and customer experience. 90% of reviewers rated this feature as important or highly important.
  • Call Logging: Reviewers value the detailed call logs for tracking and analyzing call history, which aids in performance evaluation and decision-making. 90% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Users find call monitoring useful for training, quality assurance, and real-time oversight of agent performance. 87% of reviewers rated this feature as important or highly important.
  • Call Recording: Reviewers emphasize the importance of reliable call recording for quality review, training, and compliance purposes. 86% of reviewers rated this feature as important or highly important.
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35 software options

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CloudTalk logo

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CloudTalk is a premier phone system with smart, easy-to-setup IVR. Make things easier for your sales and customer support teams with 70+ advanced features, including a sophisticated yet easy-to-use call flow designer. It’s the perfect phone system for scaling companies. Try a FREE 14-day trial.

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Acefone logo

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Automate your call center with Acefone’s cloud-hosted IVR system. Greet inbound callers with a virtual receptionist and direct them to the right department. Design a multi-level IVR and configure each one with a highly-customized menu and call flow structure. Start your 14-day FREE trial today.

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Dialshree logo

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DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.

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AVOXI logo

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AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents.

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Spoke Phone logo

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Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Compliant calls, SMS, and WhatsApp conversations on mobile phones and desktops devices.

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Channels logo

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Telephony Software designed to power up your customer service. Channels lets you create a customizable IVR system to always connect your callers to the right agent. Forget about redirects or times you have to put them on hold.

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Rinkel logo

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Rinkel is a telephone software for freelancers and small & medium sized companies that can be customized according to company needs. Users can forward their landline to as many mobiles or landlines as they need, put calls on hold, set business hours, set up an IVR menu, record calls and much more.

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NUACOM logo

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NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help boost productivity, connect departments, and centralize telephony for all locations.

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WeKall logo

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WeKall is a cloud-based telephony software that helps businesses handle team communications, generate phone log reports, and configure call campaigns on a unified platform.

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TalkChief logo

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Transform your business communication with TalkChief's advanced Call Flow Builder.

TalkChief understands the importance of delivering a seamless and personalised customer experience. With our state-of-the-art IVR capabilities, you can elevate your telephony system to new heights of efficiency.

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55PBX logo

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55PBX is a Brazilian based Business Communications Platforms with Voip, Whatsapp, SMS and integrations with Support, Sales, Ecommerce that facilitates your team's communication with their customers.

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Zoho Voice logo

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Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

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LeadDesk logo

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LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

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Eloquant logo

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Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

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PhoneIQ logo

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PhoneIQ is a communications platform for Salesforce users. It features a phone system that works with CRMs from any device across the globe, a contact center that enables customer dialogue and CSAT monitoring, and a sales dialer with features like power dialing, click to dial, and local presence.

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Natterbox logo

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BeInContact logo

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BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.

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Ring.io logo

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inconnect logo

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