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Xurrent

Service Management for the Modern Enterprise

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Is this product right for your business?

Find out with a

Xurrent - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Xurrent overview

What is Xurrent?

Xurrent is the modern service management platform that moves work forward. It unifies ITSM, ESM, and ITOM on one secure, multi-tenant SaaS with Sera AI embedded by default and a native virtual agent included. Teams launch in about five weeks, standardize processes, and cut time to resolution with intelligence in the flow of work.

Out of the box you get ITIL-aligned workflows with low-code tailoring, AI ticket classification and routing, instant summaries, one-click knowledge, and no-code automation across people, apps, and infrastructure. A self-service portal and virtual agent handle 24x7 requests in Slack, Teams, and the web, escalating with full context when human help is needed. Real-time dashboards track MTTR, CSAT, and service health so leaders can see impact quickly.

Xurrent is built for enterprise needs from day one. Security includes SOC 2, ISO controls, RBAC, audit trails, and BYOK options. Sera AI runs on governed infrastructure so data stays in tenant. Connect quickly with one-click integrations for identity, chat, monitoring, cloud, HR, and finance systems. Predictable licensing and included capabilities keep costs clear while you scale across the business.

New functionality has been developed this year:

- ITIL V4 compliance by Serview in 19 practices

- Just in Time provisioning

- Agile boards

- mass updates

- Service cost tracking

Key benefits of using Xurrent

Faster time to value: Launch in about five weeks with prebuilt, ITIL-aligned workflows and low-code tailoring.

AI included by default: Sera AI classifies, summarizes, routes, drafts replies, and generates knowledge from real tickets.

Always-on help: A native virtual agent handles 24x7 requests in Slack, Teams, and the portal, escalating with context.

Fewer clicks, more outcomes: No-code automation and orchestration move approvals, enrichments, and handoffs across apps and teams.

Unified operations: ITSM, ESM, and ITOM on one platform, no extra modules, no duplicate data.

Clear economics: Predictable licensing with key capabilities included, lower services overhead.

Enterprise security: SOC 2 and ISO controls, RBAC, audit trails, BYOK options, data stays in tenant.

Starting price

5usage based /
per month

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Alternatives

Xurrent’s user interface

Ease of use rating:

4.7

(27)

Xurrent pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(8)

5(19)

What do users say about Xurrent?

We transitioned from a local ITSM product where integration capabilities were limited.

Select to learn more

Who uses Xurrent?

Based on 27 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Hospital & Health Care

Automotive

Banking

Others

Use cases

ITSM

Help Desk

IT Service

Project Management

Online Help Desk Software

Xurrent's key features

Most critical features, based on insights from Xurrent users:

Support ticket management

4.7

(10)

Incident management

4.8

(8)

Customizable reports

4.3

(4)

Project planning/scheduling

4.3

(4)

Task scheduling

3.7

(3)

All Xurrent features

Features rating:

4.5

(27)

Change management

5.0

(1)

Collaboration tools

5.0

(1)

Configuration management

5.0

(1)

Contract/License management

5.0

(1)

Customizable fields

4.3

(3)

Help desk management

5.0

(1)

Inventory management

5.0

(1)

IT asset management

5.0

(1)

Knowledge base management

5.0

(1)

Multiple projects

4.0

(3)

Problem management

4.7

(3)

Real-Time notifications

4.7

(3)

Reporting/Analytics

5.0

(1)

Self service portal

5.0

(1)

Support ticket tracking

4.7

(3)

Task progress tracking

3.7

(3)

Training management

5.0

(1)

Workflow management

(0)

Alerts/Notifications

4.8

(5)

Asset tracking

5.0

(1)

Assignment management

5.0

(1)

Alerts/Escalation

5.0

(2)

Audit trail

5.0

(1)

Task management

4.2

(5)

Service level agreement (sla) management

4.4

(5)

Access controls/permissions

5.0

(1)

AI summarization

(0)

Reporting & statistics

(0)

Release management

(0)

Recurring tasks

(0)

Recurring issues

(0)

Real-Time updates

(0)

Real-Time reporting

(0)

Real-Time monitoring

(0)

Real-Time data

(0)

Real-Time chat

(0)

Projections

(0)

Project management

(0)

Process/Workflow automation

(0)

Prioritization

(0)

Predictive analytics

(0)

Portfolio management

(0)

Personalization

(0)

Performance metrics

(0)

API

(0)

Multi-User collaboration

(0)

User management

(0)

Activity dashboard

(0)

Traditional methodologies

(0)

Time & expense tracking

(0)

Third-Party integrations

(0)

Activity tracking

(0)

Tagging

(0)

Surveys & feedback

(0)

Agile methodologies

(0)

SSL security

(0)

Social media integration

(0)

Single sign on

(0)

Service request management

(0)

Service history

(0)

Service catalog

(0)

AI copilot

(0)

Secure data storage

(0)

Rules-Based workflow

(0)

Role-Based permissions

(0)

Risk management

(0)

Resource management

(0)

Resource allocation & planning

(0)

Reporting/Project tracking

(0)

Data storage management

(0)

Data import/export

(0)

Dashboard creation

(0)

Dashboard

(0)

Customizable templates

4.0

(3)

Customizable forms

(0)

Customizable branding

(0)

Customer database

(0)

Audit management

(0)

Configurable workflow

(0)

Compliance management

(0)

Commenting/Notes

(0)

Automated responses

(0)

Client portal

(0)

Chatbot

(0)

Chat/Messaging

(0)

Change tracking

(0)

Change planning

(0)

Automated routing

(0)

Capacity management

(0)

Calendar management

(0)

Budget management

(0)

Billing & invoicing

(0)

Availability management

(0)

Multi-Language

(0)

Multi-Channel communication

(0)

Monitoring

(0)

Mobile app

(0)

Milestone tracking

(0)

Macros/Templated responses

(0)

Knowledge management

(0)

Approval process control

(0)

Kanban board

(0)

IT asset tracking

(0)

Approval workflow

(0)

Issue tracking

(0)

Issue scheduling

(0)

Issue management

(0)

Issue auditing

(0)

Asset lifecycle management

(0)

Generative ai

(0)

Gantt/Timeline view

(0)

File sharing

(0)

Event logs

(0)

Email templates

(0)

Email management

4.0

(1)

Drag & drop

(0)

Data visualization

(0)

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Ease of Use

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Features

4.5

Value for Money

4.7

Customer Support

4.8

Issuetrak

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Alloy Navigator

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Free trial

Free version

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ManageEngine ServiceDesk Plus

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Free trial

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Ease of Use

Features

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Customer Support

Xurrent pricing

Value for money rating:

4.7

(27)

Starting from

Per month

Usage Based

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Xurrent price and value

Value for money rating:

4.7

(27)

To see what individual users think of Xurrent's price and value, check out the review snippets below.

“This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute.”

Wouter W.

Project manager

“Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase.”

Jannick d.

Proces/Project Manager

Xurrent integrations (40)

Integrations rated by users

We looked at 27 user reviews to identify which products are mentioned as Xurrent integrations and how users feel about them.

Lansweeper

Integration rating: 3.5 (2)

Microsoft Intune

Integration rating: 5.0 (1)

SailPoint

Integration rating: 3.0 (1)

Microsoft Azure

Integration rating: 5.0 (1)

Jira

Integration rating: 5.0 (1)

Xurrent support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

24/7 (Live rep)

Knowledge Base

Chat

Email/Help Desk

Phone Support

Training options

Documentation

In Person

Live Online

Webinars

Videos

Xurrent FAQs

Q. Who are the typical users of Xurrent?

Xurrent has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Xurrent support?

Xurrent supports the following languages:
Arabic, Chinese (Simplified), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Malay, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Q. Does Xurrent support mobile devices?

Xurrent supports the following devices:
Android, iPad, iPhone

Q. Does Xurrent offer an API?

Yes, Xurrent has an API available for use.

Q. What level of support does Xurrent offer?

Xurrent offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support