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Top Rated Issue Tracking Software with Support Ticket Management in 2026

Verified reviewer profile picture
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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Support ticket management enables efficient organization, tracking, and resolution of customer and internal issues. It allows assignment, prioritization, and automation of tasks, ensures seamless communication, and helps monitor progress and performance. Our reviewers in issue tracking software rated this feature as highly important.

5 Best Issue Tracking Software with Support Ticket Management

Product
User rating
Starting price
Zoho Desk logo
4.5
(2.2K)
20
per user/per month
visit website
Zendesk Suite logo
4.4
(4K)
39
per user/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
LiveAgent logo
4.7
(1.7K)
15
per user/per month
visit website
JIRA Service Management logo
4.5
(755)
20
per user/per month
learn more

See other top Issue Tracking products with support ticket management

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Issue Tracking software category. They also needed to have sufficient reviews about support ticket management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for support ticket management, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Zoho Desk logo

Zoho Desk

Reviews Sentiment
 
 
 
1-2(21)
3-4(883)
5(1,304)
Key Features
Ticket Management
Task Progress Tracking

User insights about the support ticket management feature

Reviewers appreciate Zoho Desk's support ticket management for its ease of use and efficiency. They highlight capabilities like omnichannel ticketing, detailed ticket history, and seamless communication via chat and email. Users report improved tracking, categorization, and prioritization of tickets, leading to increased customer satisfaction and streamlined issue resolution. They also value the integration with other software and the clear, user-friendly interface.
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“Zoho follows an ominichannel ticketing system which collects support tickets from other channels and easily organize them in a single interface.”
SS

Sheha S.

Business Development Coordinator

“Support ticket management allows us to efficiently provide service to all the customers, and internal employees by examining the ticket to every service inquiry. With the support ticket management of Zoho desk we can chat with the customer and with the ticket raiser through Instagram, whatsapp and Facebook also.”
Verified reviewer profile picture

Dnyanoba M.

Deputy Manager

Starting price
20per user /
per month
visit website
Pros and Cons based on 2,208 verified reviews
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Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details
Zendesk Suite logo

Zendesk Suite

Reviews Sentiment
 
 
 
1-2(117)
3-4(1,679)
5(2,270)
Key Features
Ticket Management
Task Progress Tracking

User insights about the support ticket management feature

Reviewers highlight Zendesk Suite's support ticket management for its intuitive interface, high degree of customization, and efficient tracking. They appreciate the ability to prioritize, categorize, and assign tickets, as well as the seamless integration with other tools. Users report improved customer satisfaction, streamlined processes, and effective use of macros and automation. They also value the detailed reporting and the ability to manage tickets from a unified dashboard.

See related user reviews

“As a former Client Care employee, we used to handle online tickets and customer requests through Zendesk, it allowed us to handle by priority and forward requests that needed upper management attention and to work effectively as a team”
TA

Tayeb A.

Client Care Specialist

“With features like ticket prioritization, categorization, and assignment, support teams can manage their workload more efficiently. Agents can focus on high-priority tickets first, ensuring that urgent issues are addressed quickly.”
JI

Jahidul I.

Finance

Starting price
39per user /
per month
visit website
Pros and Cons based on 4,066 verified reviews

Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,002)
Key Features
Ticket Management
Task Progress Tracking

User insights about the support ticket management feature

Users appreciate Freshdesk's support ticket management for its automation capabilities, easy ticket categorization, and efficient tracking. They highlight the unified workspace, customizable tickets, and the ability to prioritize and reassign tickets seamlessly. Reviewers report improved customer satisfaction, streamlined processes, and effective use of dashboards and reporting tools. They also mention the helpful AI features and the user-friendly interface.
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“This tool helps a lot in terms of tracking all the numbers of tickets coming in and out. It's easier for the supervisor to see if there were tickets that needs to be prioritize. Service Level can be manage easily coz of freshdesk. ”
DM

Donna M.

Trainer

“Freshdesk's support ticket management feature is very helpful for our team to manage and respond to customer support tickets, this feature allows us to assign, prioritize, and track tickets in a very effective way.”
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Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,395 verified reviews
Verified reviewer profile picture

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
LiveAgent logo

LiveAgent

Reviews Sentiment
 
 
 
1-2(7)
3-4(493)
5(1,248)
Key Features
Ticket Management
Task Progress Tracking3.0

User insights about the support ticket management feature

Users find LiveAgent's support ticket management helpful for centralizing and tracking support requests. They highlight features like automated ticket routing, unique ticket IDs, and detailed reporting. Reviewers appreciate the ease of use, seamless communication with clients, and the ability to assign and manage tickets efficiently. They also mention the integration with Exchange and the overall improvement in customer support ratings.
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“The support ticket is essential for this LiveAgent and they designed this very well. We can clearly see what is the status of each ticket, assign it to different users and mark it as solved with a couple of clicks.”
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Miguel D.

Desarrollo de nuevos negocios

“I like that it has its own unique ID for every ticket created making it easy for tracking the status of each ticket.”
MG

Marion G.

CEO/Owner

Starting price
15per user /
per month
visit website
Pros and Cons based on 1,748 verified reviews
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Unified social media management

Enhanced team coordination

Comprehensive client support

Centralized communication channels

Frequent technical issues

Complex email management

Challenging call management

See pros and cons details
JIRA Service Management logo
Reviews Sentiment
 
 
 
1-2(15)
3-4(303)
5(437)
Key Features
Ticket Management
Task Progress Tracking

User insights about the support ticket management feature

Reviewers indicate that JIRA Service Management's support ticket management is highly customizable and integrates well with other business systems. They appreciate the clear ticket tracking, prioritization, and seamless collaboration features. Users report that it is easy to set up, track, and manage tickets, with robust reporting capabilities. They also value the ability to connect support tickets with regular JIRA Software projects.

See related user reviews

“The support ticket management is very good in Jira, it allows a lot of customization in the way you deal with ticket a long with reporting features which help a lot when it comes to monthly/weekly reviews.”
TH

Thomas H.

Junior Software Engineer

“Once the process is set up, collecting the tickets and managing the workflow works very well. The ability to connect support tickets with regular Jira Software projects is an absolute winner”
MK

Marta K.

Head of Delivery

Starting price
20per user /
per month
learn more
Pros and Cons based on 755 verified reviews

Comprehensive task tracking

Efficient request management

Enhanced team collaboration

Robust project tracking

Performance speed issues

High costs for small businesses

Complex user access management

See pros and cons details

Other Top Rated Issue Tracking Software with Support Ticket Management in 2026

Zoho Desk logo

Zoho Desk

Category Leaders

Customer service software for businesses of all sizes

visit website
Advanced process automation, feedback loops, cases management, reports makes Zoho Desk more easy to track and solve issues faster. The issue tracking cycle begins when the customer tells your company about their questions, and ends when the customer leaves feedback on the support they received.

Read more about Zoho Desk

Users also considered
InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

visit website
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
Zendesk Suite logo

Zendesk Suite

Category Leaders

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk seamlessly integrates with JIRA to help customer support and engineering teams stay on the same page and resolve issues faster.

Read more about Freshdesk

Users also considered
LiveAgent logo
Category Leaders

Multichannel customer care solution with an AI chatbot

learn more
LiveAgent is the ultimate help desk and customer issue management software. It helps businesses manage customer requests and track issues from a single web-based interface. LiveAgent is a leader in delivering customer satisfaction.

Start with a 30-Day free trial, no credit card required.

Read more about LiveAgent

Users also considered
Wrike logo

AI powered workflow management platform

learn more
Track and resolve issues quickly with Wrike's trusted work management. Use custom request forms to auto-assign detailed issues to relevant teams. Track progress with personalized workflows and use powerful reporting tools to showcase results.

Read more about Wrike

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

learn more
AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
TeamSupport logo
Category Leaders

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
JIRA Service Management logo
Category Leaders

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
Freshservice logo
Category Leaders

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 is 100% FREE online IT project management solution used by over 12 million companies worldwide.

Read more about Bitrix24

Users also considered
Shortcut logo

Project management platform for software development teams

learn more
Shortcut is a web-based project management platform built to meet the workflow needs of software development teams, allowing users to create stories to define project tasks, objectives and epics, while visualizing work with drag and drop Kanban boards, charting reports and automating via API access

Read more about Shortcut

Users also considered
Milvus logo

IT management system and help desk solution

learn more
Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

Read more about Milvus

Users also considered
Issuetrak logo
Category Leaders

Issue tracking and workflow automation platform

learn more
Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.

Read more about Issuetrak

Users also considered
Supportbench logo

The Only AI Customer Support Platform

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Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

Read more about Supportbench

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

learn more
Hiver is a modern AI customer service platform built for fast teams to deliver support across multiple channels from a single intuitive interface. It offers an omnichannel inbox, knowledge base, automations, analytics, and AI tools like Agents, Copilot, and Insights for faster, smarter resolutions.

Read more about Hiver

Users also considered
HelpDesk logo
Category Leaders

Ticketing software for effortless customer support

learn more
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.

Read more about HelpDesk

Users also considered
ManageEngine ServiceDesk Plus logo
Category Leaders

Cloud IT Help Desk Software

learn more
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Read more about ManageEngine ServiceDesk Plus

Users also considered
LogMeIn Resolve logo

Cloud-based remote support solution for SMBs

learn more
Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

Read more about LogMeIn Resolve

Users also considered
ACMP Suite logo

Keep clients running!

learn more
In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. ACMP offers modular and scalable solutions for your specific challenges in the IT department.

Read more about ACMP Suite

Users also considered
BOSSDesk logo
Category Leaders

BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

Read more about BOSSDesk

Users also considered
Naverisk logo

Remote monitoring & management for managed service providers

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Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in

Read more about Naverisk

Users also considered
Vivantio logo

Flexible Software. Focused Service.

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Configure multiple SLAs per ticket type with defined milestones such as response, diagnose and fix. Escalation and routing rules mean you'll never miss a deadline.

Read more about Vivantio

Users also considered

Key features for Issue Tracking software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Ticket Management: Reviewers value the structured approach to creating, assigning, and tracking tickets, as well as features like customizable reports, easy filtering, and integration with communication tools for better efficiency and collaboration. 95% of reviewers rated this feature as important or highly important.
  • Task Progress Tracking: Users highlight the ability to monitor task status in real-time, create detailed workflows, and provide visibility and accountability, enhancing teamwork and project management efficiency. 95% of reviewers rated this feature as important or highly important.
  • Collaboration Tools: Users find these tools enhance team communication and project coordination through features like comments, code reviews, pull requests, and integrations with other platforms. 92% of reviewers rated this feature as important or highly important.
  • Task Management: Reviewers emphasize the ability to create, assign, and prioritize tasks, track progress, and use customizable workflows, which help in organizing work and meeting deadlines. 92% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users value the ability to set granular permissions, ensuring secure and controlled access to project files and workflows, enhancing security and collaboration. 90% of reviewers rated this feature as important or highly important.