LEAP Features

Nothing. I've been in this business over 45 years. Most difficult software I have ever used

Your "support" and I use that term loosely, is horrific. There is only one "consultant" who ever knows how to fix anything. Unless I get that guy, it's pretty much over. Consultants are obviously talking to 3 and 4 people at the same time they are "chatting" with me and it takes forever for them to respond. God forbid it has to go to a higher authority. It takes days to get anyone to call back.

Thank you for your review. Our team welcomes all feedback so that we can continue to improve our software and support. We would like to speak with you about your use of our software. Please email pma@leap.us to connect with your dedicated Practice Management Advisor. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO. We look forward to speaking with you soon.

LEAP is excellent for automating documents so that you don't have to waste time typing in generic information that is in all your documents and letters. It is excellent to keep all your documents in one place on each matter and if you are in court, the phone app is a must! Making the switch from our outdated practice management software to LEAP was the best decision for our practice!

If you are a volume practice, invoicing by matter becomes a bit overwhelming, but it's just something you have to get used to. Being that it's cloud based software, you also have to wait some time for documents to load.

Thank you for taking the time to review LEAP. We appreciate your positive feedback regarding our automated forms and documents, matter management, mobile app, and making the switch. We are committed to helping law firms like yours.

The program is easy to use. It allows all of us to work from remote locations and still be able to work on the same client matter.

The number of steps necessary to implement some of the features is frustrating. I feel that some of the steps are unnecessary and that there should be a simpler way. I also find it hard to find some of the answers to questions and find myself reaching out via email to the tech support team frequently.

Thank you for your review of LEAP. We greatly appreciate your feedback and we are glad to see that your law firm is benefiting from LEAP's ease of use, remote accessibility, and comprehensive matter management features. You can learn more about LEAP's features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!

Once document templates are created for our use, it will be an outstanding tool for document automation. Setting up the templates is a bit tricky primarily because it is difficult to determine the best fields to use/pull from. We're fairly new to the whole process so I'm sure it will improve as time goes on and we get used to it.

The billing and reporting. Reporting is too limited and the billing process is very cumbersome.

Thank you for taking the time to review LEAP. We're glad to see that your firm is benefitting from LEAP's document/court form automation features. We would like to speak to you more about the challenges your firm is facing with billing and reporting. Please email pma@leap.us to connect with your dedicated Practice Management Advisor. You can also find a lot of great training resources in our Remote Training Resources Catalog here: https://bit.ly/2OhdXwO.

This software manages my practice for billing, filing, document preparation and scheduling. It is easy to use and worth every penny. There are a number of tie in programs that work well with LEAP, like website management, appointment scheduling, and court filing, which make LEAP the only system I need to run my practice. Having it all accessible on my phone is a major bonus.

Discounting billing is a bit counter-intuitive.

Thank you for taking the time to review LEAP Legal Software. Our team greatly appreciates your feedback. We pride ourselves on providing attorneys with a solution that allows them to manage their entire practice and make more money. We are glad to see that your law firm is benefitting from LEAP's billing, document, and matter management features. We look forward to continuing our efforts to make LEAP a valuable asset for your firm!

Being true Software as a Service, it is agile and aids real business continuity. Adding users, even from different locations is not a problem. With just an internet connection required to access the software.

There is some functionality that could be improved around efficient accounting for the actual accounts team. There are numerous reports that can be run, but you either have full access or no access, which is a real shame, with some reports being great and useful, others need some attention to improve to the same level.

Billing and Time Accounting are mostly easy to use; SOME of the templates are easy to use

The system is very cumbersome overall, not intuitive, have to save and close everything before finishing a task and then have to reopen the matter; financial statements are not in proper order for court (doesn't allow footnotes); too many steps to complete a simple task (ie adding interest to an invoice, etc)

Thank you for your recent review. We greatly appreciate your feedback. Our team is glad to hear that your law firm is benefiting from LEAP's billing and accounting features. We would like to speak with you more about some of the challenges you are facing. Please email pma@leap.us to connect with a LEAP Practice Management Advisor so we can identify which version of LEAP you are on and discuss some of your workflows like adding interest to an invoice. We will be able to provide training resources and guidance on using LEAP efficiently. In the meantime, please download our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to speaking with you soon!

The basic features of LEAP are very user friendly. Time keeping/management is great.

The emails get saved in various places - would be better if they automatically went into one place. Misc. errors when opening Adobe pdfs. The formatting of documents is sometimes difficult to edit.

Thank you for your review of LEAP Legal Software. Our team is glad to hear that your law firm is benefiting from LEAP's ease of use and instant time recording features. We would like to speak with you about the challenges you are facing with email and document management. Please email pma@leap.us to contact one of our LEAP Practice Management Advisors, a free resource for all our users. We want to make sure your firm is utilizing all of LEAP's features and integrations to make your practice management as efficient as possible. We can also import your firm's templates. We look forward to continuing our efforts in making LEAP a valuable asset for your law firm!

It is definitely a good product to wrap all office components, time keeping, documents and billing features.

The document templates are finicky. Sometimes the features don't translate well.

Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback, and our team is glad to hear that your firm is benefiting from LEAP's comprehensive practice management, instant time recording, document, and billing features. We would like to hear more about some of the challenges you are facing. Please email pma@leap.us to connect with one of our LEAP Practice Management Advisors. We look forward to speaking with you soon and continuing to make LEAP a valuable asset for your law firm!

The ability to view documents from remote locations and automatic time saving when creating a document.

Some of the templates are unnecessarily cumbersome to use and can take a while to load. The updates for each template that I open seems unnecessary as well. A single update each day or week would be more appropriate.

Thank you for your review of LEAP Legal Software. Our team is glad to hear that your law firm is benefiting from LEAP's remote accessibility, document automation, and instant time recording features. We appreciate your feedback as we are constantly innovating LEAP to be the best practice management solution available. We look forward to continuing our efforts in making LEAP a valuable asset for your law firm!

When using the case management it is so easy to use from start to finish on a file, opening, setting up folders, using precedents, setting up cards for businesses and people. Also when posting funds received or disbursed is so easy and using it in conjunction with Xero for Office Accounts.

The only negative I would say is that there is no option for a telephone message on a Client's file. I have been directed to use the New Comment tab but this isn't at all helpful for telephone messages, you fill them in and they "eventually" get to the person they are for, also the notifications come up for everyone in everyone's notification lists which is time wasting. In our business Telephone Messages are critical to receive immediately and if there was a proper tab for Telephone Messages on a Client's file which would flash up to the fee earner that would be better as they would immediately know about the call and also it would be recorded on the file

I like that everything is organized in the program and I have one place to find everything. I also like how easy it is to input my time.

I have issues with saving addresses into cards. There is a notes line that covers the "Save" button and it does not work. I have to do a workaround. I am constantly getting error messages about an LEAP Schema, even when I restart the computer and reinstalling has not helped. I do not like that I cannot find the subfolders in a matter where a document is located when I do a search. I do not like that...

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Thank you for your review of LEAP. We greatly appreciate your feedback and we are glad to see that your law firm is benefiting from LEAP's centralized database and time recording features. Our team would like to speak with you more about some of the challenges your firm is facing. Please email pma@leap.us to connect with your dedicated Practice Management Advisor. You can also learn more about LEAP's features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!

LEAP allows me as a solo practitioner to do a lot of things well and efficiently. The document production software is excellent and I can use the mobile app to keep things moving even when I'm not in the office.

The mobile app does need better integration with the main product so it can be more useful. For example, being able to generate a new document would be very helpful from your phone. The RapidPay system also needs a revamp as well.

Thank you for your review of LEAP Legal Software. Our team is glad to hear that your firm is benefiting from LEAP's remote accessibility as well as the instant time recording and document automation features. We greatly appreciate your feedback; at LEAP, we are committed to continuously innovating our software, helping law firms save time and make more money. We look forward to continuing our efforts in making LEAP a valuable asset for your law firm!

The software has potential. What it is trying to do is good.

The software slowed down my system. It did not integrate well with MS Outlook, MS Word, and Adobe Acrobat. It had multiple glitches, and the LEAP software deactivated features I used in MS Office and Adobe. The sales representative gave me the impression I could try the software and cancel at anytime if I was dissatisfied, but this turned out to be false. After hours spent trying to use the product,...

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Thank you for your review. We appreciate your feedback and we are sorry to hear that you have not had a good experience with us, so far. We do appreciate your feedback and would like to speak with you to make sure your firm is utilizing our software efficiently. We want every law firm to be fully trained on LEAP and using our software to its fullest capability. We believe our software will be greatly...

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At first it was good, helps a lot but the renewal is the problem

I liked the software up until I had to renew. the renewal was inappropriate and possibly fraudulent.

Hi Christine, thank you for your review. We appreciate and welcome all feedback from our clients. The LEAP renewal agreement is structured to financially streamline the subscription process while providing ongoing efficiency and value to our users. We understand your frustration and will be contacting you to provide some additional details around the renewal process to clear up any confusion and find a solution that works for your firm. In the meantime, please feel free to reach out to us directly in the LEAP User Portal or contact your consultant. Thank you for your feedback and we look forward finding a solution together.

We liked the fact that LEAP was used by other firms and we had heard good reports. We had never used case management before and it was good to bring all departments together.

The thing we like least is the accounts system Xero, there was very little support and the ongoing support is minimal. The actual conversion was quite challenging as we were trying to fit our old ways of working into the new ways of LEAP. It wasn't really until lockdown and working from home that LEAP became a blessing for us, and now we all love it.

What we like most about LEAP are the features that allow us to manage all of our cases, clients, and documents in one solution and we can access all of it from anywhere (i.e., in-office computer, smartphone, tablet, a web browser). LEAP has built-in integration with the software programs we use most (e.g., Outlook, Word, Excel, PDF) and offers robust template creation and implementation capabilities, secure file sharing, and full-featured timesheets, billing/invoicing, and accounting functionality.

There is no phone number for product support. Product support is done via a support ticket system, chat, or email. It would be helpful to be able to call support to get a quick answer to an issue that may be difficult to explain by chat/email.

Thank you for your review of LEAP Legal Software. We greatly appreciate your feedback and we are glad to see that your law firm is benefiting from LEAP's integrations and comprehensive feature set including case management and document automation. You can learn more about LEAP's features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO. We look forward to continuing our efforts to make LEAP a valuable asset for your law firm!

The product is easy to use and does save quite a bit of time. It's good to have all of my client files in one place.

Way too expensive. For 2 users I pay $330.00 per month. It's for this reason that I will be not be renewing my contract once it expires. I have found a much less expensive alternative. The quality of the product is not quite as good, but the $240.00 per month I will be saving is well worth the cost.

Thank you for your review of LEAP. We appreciate your feedback and we are glad to hear that your law firm is benefitting from LEAP's ease of use and comprehensive case management features. LEAP provides a world-class cloud practice management solution with many features, like client intake and secure document sharing, at no additional cost to our users. We would like to meet with you to make sure your law firm is using LEAP to its full potential. Please email pma@leap.us so we can connect you with your dedicated Practice Management Advisor. You can also learn more about LEAP's features by downloading our Remote Training Catalog: https://bit.ly/2OhdXwO.

In the areas that I gave only 4 stars , Leap's customer service steps in and makes it an all around 5 star program.

Emil management inside a matter could use a visual make-over.

Hi DeLacy, thank you for your review of LEAP. We are glad to hear that the LEAP legal practice productivity solution and our support team have improved organisation and efficiency for your firm. Our customer service team prides themselves on world-class assistance and are committed to helping law firms like yours save time and make more money. For additional resources, you can find valuable learning and support through the LEAP User Portal here: https://bit.ly/3FkiMNV. Thank you for your feedback and continued partnership!

This software is great for being able to access on the go. You’re able to login online and access documents from anywhere that you have internet access. This works well for potential remote employees. The forms and templates is also very helpful. I appreciate the intuitive PDFs created by LEAP.

The LEAP software is sometimes too intuitive. I wish there was an option to exclude in network emails from being included in a Client’s case file. It would make the interface less crowded. Especially in a small firm, most of our office is CC’d on email correspondence. Therefore, each recipients email is included in the Client’s file. I wish that would be fixed or there was an option to identify in network emails. If there is… oops! Show me the way!

Thank you for your recent review of LEAP Legal Software. Our team is glad to hear that your law firm is benefiting from LEAP's ease of use, remote accessibility, and document automation features. We also greatly appreciate your feedback and would like for you to log this request, regarding excluding in-network emails, on our LEAP Ideas Hub: https://community.leap.us/s/ideas-user-guide. At LEAP, we are committed to innovating our software, helping law firms become more efficient and make more money. We look forward to continuing our efforts in making LEAP a valuable asset for your law firm.

I like the fact that it is cloud based and the flexibility this allows. I like the fact that I can get on the phone to [SENSITIVE CONTENT] (my customer success manager) if things go awry and he can usually assist or signpost me. Some of the improvements have been brilliant and I like the leap integrations.

Sometimes the updates are quite buggy and as a result the support teams are overwhelmed. Some of the LEAP integrations are not good value.

I adore LEAP and consider it to be a priceless resource for my legal business. The element of LEAP that I value the most is its thorough document management system. I can easily arrange, keep, and access all of my legal paperwork in a one location thanks to LEAP. The time and effort I would have otherwise spent looking for and managing tangible files is significantly reduced thanks to this. Finding specific papers is really simple for me thanks to the user-friendly UI and powerful search features, even on my mobile devices. The document management features of LEAP have significantly increased my productivity and efficiency, allowing me to devote more of my time to helping my clients and less of it to office work.

While I have had an overall positive experience with LEAP, there is one aspect that I found slightly challenging. The feature that I liked the least about LEAP is its learning curve when it comes to customization and advanced settings. As a user, I appreciate software that offers flexibility and allows me to tailor it to my specific needs.

The contact and matter cards are the best part of the CRM.

I disliked that several of the advertised features were not actually included once I already signed into a multi-year contract. Under the contract we were supposed to have immediate access to the client portal, it took over 6 weeks for the portal to be "setup." This resulted in a weird state of limbo regarding the transition. I also had concerns that they advertised a workflow procedure, but once we...

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Hi LaSheena, Thank you for your recent review of the LEAP legal practice productivity solution. The LEAP agreement is structured to provide users with long-lasting pricing security to ensure we can build a strong partnership with law firms while delivering ongoing efficiency and value to our users. LEAP employees and our certified independent consultants are subject to strict contractual obligations...

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LEAP allows you to customize your matters and templates and reduces time in various case areas. Their customer service is excellent, they are always available to help with any issues and/or look into the issue and guide you to the solution. I like the LEAP is constantly improving and cares about how the product can be an asset to law firms. They take the time to review suggestions and always work with you to improve not just the software but how our firm can take advantage of every feature to improve the quality of our cases and time.

Sometimes the software has glitches, but LEAP always fixes the issue right away, so it's not too much of a burden. The other feature that would be great is if LEAP allowed you to edit expenses once entered. The operating account feature could be a little more flexible with entries because you cannot make any edits once you hit save. Our previous software allowed us to make description edits and even transaction edits when it was time to submit an invoice to the court.

Hi Jessica, Thank you for your recent review of LEAP Legal Software. We are glad to hear that your firm is benefiting from the LEAP ability to customise matters and templates as well as to reduce time in various case areas. We appreciate and welcome all feedback so that we can continue to make our software the best practice management solution available for all small law firms. We are committed to making our software an asset for your firm and thanks for the suggestions on edit functionality.